Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 3 and 5 stars

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Acheteur Vérifié

Published on 26/05/2018 à 09h17 following a purchase from 21/05/2018

Perfect! fast shipping, well packaged, site to recommend.

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Published on 26/05/2018 à 08h00 following a purchase from 21/05/2018

Perfect

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Acheteur Vérifié

Published on 26/05/2018 à 06h36 following a purchase from 05/05/2018

Easy order, fast delivery

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Acheteur Vérifié

Published on 26/05/2018 à 06h05 following a purchase from 21/05/2018

Very good

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Acheteur Vérifié

Published on 25/05/2018 à 13h41 following a purchase from 20/05/2018

Well done....complete....easy phone contact

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Acheteur Vérifié

Published on 25/05/2018 à 08h58 following a purchase from 21/05/2018

The site is well done and easy to navigate, a lot of choices in the products offered. I highly recommend this site.
Small downside: unavailability of certain sizes in the rollers.

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Acheteur Vérifié

Published on 24/05/2018 à 19h57 following a purchase from 20/05/2018

Top service and products

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Acheteur Vérifié

Published on 23/05/2018 à 22h10 following a purchase from 18/05/2018

Thank you

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Acheteur Vérifié

Published on 23/05/2018 à 18h05 following a purchase from 19/05/2018

Well readable and understandable. Shipment before the date, well protected, a flawless performance.

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Acheteur Vérifié

Published on 23/05/2018 à 13h24 following a purchase from 17/05/2018

Received on time. Products as described. No issues.

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Acheteur Vérifié

Published on 23/05/2018 à 10h44 following a purchase from 25/04/2018

Respect for the delivery time

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Acheteur Vérifié

Published on 22/05/2018 à 08h37 following a purchase from 15/05/2018

Fast delivery. Very good.

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Acheteur Vérifié

Published on 21/05/2018 à 18h42 following a purchase from 16/05/2018

Very very heavy! Well packaged, fast shipping.

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Acheteur Vérifié

Published on 21/05/2018 à 14h12 following a purchase from 13/05/2018

Respect for the delivery deadline

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Acheteur Vérifié

Published on 21/05/2018 à 07h22 following a purchase from 16/05/2018

fast delivery. Very good.

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Acheteur Vérifié

Published on 21/05/2018 à 00h37 following a purchase from 15/05/2018

Very very heavy! Well packaged, fast shipping.

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Acheteur Vérifié

Published on 20/05/2018 à 17h44 following a purchase from 16/05/2018

Good site for buying rollers even if sometimes a bit expensive

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Acheteur Vérifié

Published on 20/05/2018 à 09h57 following a purchase from 16/05/2018

Order received in 2 days, I am super happy!

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Acheteur Vérifié

Published on 20/05/2018 à 09h54 following a purchase from 15/05/2018

Very good site

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Acheteur Vérifié

Published on 19/05/2018 à 20h29 following a purchase from 29/04/2018

No problem with the products, but the delivery time was too long

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Acheteur Vérifié

Published on 19/05/2018 à 00h44 following a purchase from 14/05/2018

Fast. Perfect

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Acheteur Vérifié

Published on 18/05/2018 à 19h06 following a purchase from 12/05/2018

Perfect

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Acheteur Vérifié

Published on 18/05/2018 à 17h59 following a purchase from 13/05/2018

Good product, good price, fast shipping

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Acheteur Vérifié

Published on 18/05/2018 à 10h11 following a purchase from 14/05/2018

This is the second time I order from Hawaiisurf, and both times I was charged and then told that the product was out of stock and they would proceed with a refund. The refund is well established but the disappointment of not having the item is also there.

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Response from HawaiiSurf Published on 18/05/2018

Hello, I sincerely apologize for these stock errors. This is not very rare but it seems that the products you like are the ones we are missing. We do our best to manage product quantities to avoid this and hope that if there is a third order from you, this time we can honor that order. Best regards and sincerely sorry, Kevin VPC

Acheteur Vérifié

Published on 18/05/2018 à 05h57 following a purchase from 14/05/2018

High quality site, ultra fast delivery service

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Acheteur Vérifié

Published on 17/05/2018 à 21h17 following a purchase from 13/05/2018

Top fast shipping!

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Acheteur Vérifié

Published on 17/05/2018 à 19h26 following a purchase from 12/05/2018

A team that listens, more than friendly and professional, I was very well advised, very happy with my purchase, my rollers were delivered in 24 hours, I can only recommend them, top..

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Acheteur Vérifié

Published on 17/05/2018 à 18h15 following a purchase from 12/05/2018

Very good. 1 day of preparation. Package arrived on time!

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Acheteur Vérifié

Published on 17/05/2018 à 07h38 following a purchase from 12/05/2018

Order received very quickly and attractive price!! Perfect!

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Acheteur Vérifié

Published on 17/05/2018 à 00h59 following a purchase from 12/05/2018

The customer service is great and the customer is very well taken care of. Small problem with an item that was no longer in stock because the site was apparently not updated, too bad. But depending on this problem was resolved very quickly.

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Acheteur Vérifié

Published on 17/05/2018 à 00h37 following a purchase from 11/05/2018

Super good product, everything arrived well and very quickly too!

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Acheteur Vérifié

Published on 16/05/2018 à 12h05 following a purchase from 04/05/2018

Very good site, which I have known for a long time. The staff is welcoming, friendly, attentive and gives very good advice. I recommend this site with complete confidence.

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Acheteur Vérifié

Published on 15/05/2018 à 17h16 following a purchase from 10/05/2018

TOP because it renews often.

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Acheteur Vérifié

Published on 15/05/2018 à 13h21 following a purchase from 09/05/2018

Very Good

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Acheteur Vérifié

Published on 15/05/2018 à 07h15 following a purchase from 09/05/2018

Nothing to complain about. Perfect!

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Acheteur Vérifié

Published on 14/05/2018 à 19h45 following a purchase from 08/05/2018

I just received it, it is perfect!

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Acheteur Vérifié

Published on 14/05/2018 à 14h52 following a purchase from 08/05/2018

Compliant and careful shipping.

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Acheteur Vérifié

Published on 14/05/2018 à 13h11 following a purchase from 06/05/2018

Good site and a wide choice at interesting prices.
However, regarding delivery, paying for a service and not receiving it at home but at a relay point is unprofessional.

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Response from HawaiiSurf Published on 17/05/2018

Hello Miss,
We have respected our shipping deadlines, order placed on the 7th, a Monday, a day of closure, and shipped on Tuesday the 8th.
We are glad that our stock and prices interest you, however, regarding delivery, we cannot be held responsible for what TNT has or has not done, as we are also a customer of this company that we paid to deliver to your home.
We will refund your shipping costs and file a complaint with TNT for this unfortunate delivery failure.
I remain at your complete disposal
Best regards
Kevin VPC

Acheteur Vérifié

Published on 14/05/2018 à 11h29 following a purchase from 29/04/2018

The delivery is fast and the tracking is very precise! I received a great Polar skate Co T-shirt, I am delighted!

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Acheteur Vérifié

Published on 11/05/2018 à 14h36 following a purchase from 07/05/2018

Quality packaging. Very fast. Perfect overall

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