HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Order received very quickly, unfortunately the item was too big and I had to return the product which was refunded immediately.
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2024
Fast shipping, very competitive price, perfect!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2023
Defective product. Good customer service, but the replacement time was quite long
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/02/2024
Easy, deadline respected, order tracking very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2024
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2024
Shop still as cool as in my childhood, thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2024
The jacket is totally in line with my expectations
However, the announcement also mentioned a package for N'PY that I never received
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Response from HawaiiSurf
Hello Mrs. Baroux, We are sorry for this inconvenience, but perhaps you did not notice that to benefit from the N'PY package offer, you needed to add a code that was indicated on the product at the time of your order. Please feel free to contact us so we can guide you on how to proceed to benefit from it. HawaiiSurf thanks you for your understanding and looks forward to your response. Best regards, Suellen DALL’AGNOL Customer Service Assistant | HawaiiSurf +33(0)5 33 78 06 00 [email protected] 8 place André Emlinger 64100 Bayonne hawaiisurf.com
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/02/2024
First order at HS, it was not possible to have it delivered to the store in 75014, a pair of 686 gloves, very good + a Carve mask supposed to be 1-3 so photochromic and well no, received a yellow lens for bad weather indicated 2 on the box. Incomplete and approximate product descriptions on the site and moreover HS works with GLS for delivery, the worst I know, delivery delayed 3 times because the relay points (which are proposed by GLS in the center of Paris) are not valid, after negotiating with their sales service, I was finally delivered at home, the day before my departure to Les 2 Alpes. Phew
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2024
Product in accordance with the order and received on time in good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2024
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2024
Fast delivery and product conforms to my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2024
Very good communication with customer service and very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2024
Very good. I placed an order that I had to return (size too small).
The delivery, return, and refund were managed within a week. I highly recommend this very serious site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2024
Quality product (but not yet tested under normal ocean use conditions) and fast and careful shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2024
Very fast and quality service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2024
Cool
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2024
Satisfied, good site and order received quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2024
Very good responsiveness, the products arrived on time for the ski holidays. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2024
Perfect
I was able to speak with someone on the phone who advised me
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2024
Perfect, efficient and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2024
Hello, I am very satisfied with my purchase,
Top-notch customer service as there was a size error, return and refund without any problem.
Purchase of a new item, everything is ok
Thank you for your professionalism
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2024
EVERYTHING IS PERFECT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2024
Order conforms received in 48h, plus very interesting price, seen the day before in the store at 220 euros and bought on the site at 119 euros, very interesting
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2024
very good and fast shipping. well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2024
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2024
Good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2024
Processing speed, boards without issues, clear communications
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2024
Very fast shipping, product conforms to my order, very good, I will recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2024
I ordered a cap but did not receive the indicated model, I did not return it because it suited the person. Fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2024
Good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2024
Top very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2024
Everything is ok. Perfect. Responsiveness, product quality, delivery times, communication: impeccable. Highly recommended!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2024
Perfect very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2024
Perfect very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2024
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2024
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2024
very fast delivery, competitive prices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2024
Cool
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2024
very good user experience. Clear site and honest prices. Fast shipping. All good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2024
navigation on the site is smooth, easy ordering and delivery nothing to say
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