HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Very good responsiveness from the sales service who quickly found the product I was looking for. The only problem was that it was slightly damaged upon arrival...
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Response from HawaiiSurf
Hello, I am sorry for this anomaly. We sent you a message on 04/11 asking for photos of the packaging in order to handle your complaint and offer you a solution. Unless I am mistaken, our message remains unanswered to this day. Awaiting your response. Good afternoon. Cecilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2022
Fast delivery. Product conforms. Perfect.
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Response from HawaiiSurf
Hello, We are delighted to learn that you like your order. Our logistics team strives every day to ship your orders as quickly as possible. Have a great day. Cecilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Completely satisfied. Fast order and delivery.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order. Have a great day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2022
Satisfied with my order. Quality product
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Response from HawaiiSurf
Hello, Thank you for choosing Hawaiisurf to place your order. Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Order, delivery, and product perfect
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Response from HawaiiSurf
Hello, We are delighted that you like your Patagonia fleece. Have an excellent day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2022
Super effective site. Fast delivery. Nothing to complain about
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Response from HawaiiSurf
Hello, First of all, I want to thank you for your order. The entire Hawaiisurf team is delighted that you like your surfskate. Have a nice day. See you soon Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2022
Fast, efficient, attractive prices, and a commercial offer in return
I recommend
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a great afternoon and see you soon :) Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2022
Very good packaging and fast shipping.
No issues.
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Response from HawaiiSurf
Hello, We are delighted that your order suits you. Have a great day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
Perfect
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a great day. See you soon Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2022
Serious store with good advice. Very helpful and friendly sellers.
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Response from HawaiiSurf
Hello, We are glad that your Rhythm swimsuit suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2022
Perfect
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Response from HawaiiSurf
Hello, We are pleased that your Vissla wetsuit suits you. Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2022
Fast and professional
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Response from HawaiiSurf
Hello, The whole Hawaiisurf team is delighted that you like your order. Have a great day. See you soon Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2022
Great price and very good site with people to talk to in case of problems. Hyper responsive and professional. All good. Thank you, very happy to have known your site.
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Response from HawaiiSurf
Hello, The whole Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2022
Everything went perfectly for my first order on your site
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2022
They are trustworthy and super quick with their shipments. They sent me the wrong item first, but they immediately solved it!
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Response from HawaiiSurf
Hi, We are very happy that your Primitive t-shirt suits you. The whole Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2022
Perfect
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2022
Perfectly smooth purchase on this site and the item met my expectations. I recommend this seller!
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Response from HawaiiSurf
Hello, We are delighted that your Vissla jacket fits you well. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2022
Very well and arrive very quickly.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2022
Some items are defective and the photos do not match the color of the product.
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Response from HawaiiSurf
Hello, We are sorry that you are not satisfied with the products you ordered. Our customer service is at your disposal for any inquiries related to your order. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2022
Thank you
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2022
The trucks should be sold in pairs by default.
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Response from HawaiiSurf
Hello Nicolas, We are sorry that offering trucks individually does not suit you. We chose to operate this way to give some customers who only want to change one truck the opportunity to buy just one. The entire Hawaiisurf team wishes you a good day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2022
Perfect!
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Response from HawaiiSurf
Hello, We are delighted that your O'neill wetsuit suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2022
Very good site
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2022
Order preparation and delivery were quick during this holiday season. Very good experience. Thank you!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Everything was perfect. The shipping was super fast. A wonder!
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Response from HawaiiSurf
Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2022
Impeccable!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2022
Perfect
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2022
Received within the indicated timeframe and perfectly packaged
Very good first experience
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2022
Order quickly dispatched and in line with my expectations, thank you!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order and that our delivery service met your expectations. :) Have a great day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2022
Everything went well, easy order, fair price. Fast shipping. Delivery OK in Colissimo pickup point. Item conforms to the description. Thank you to the seller.
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Response from HawaiiSurf
Hello, The whole Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2022
Great
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Response from HawaiiSurf
Hello, The whole Hawaiisurf team is delighted that you like your order. Have a great day. See you soon Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2022
Delivery on the scheduled date and super product to protect the board during travel. Think about taking at least 2 up to 6'2 I think.
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Response from HawaiiSurf
Hello, We are delighted that your Flexi-hex suits you. The whole Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a great day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2022
Impeccable
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Response from HawaiiSurf
Hello, We are delighted that the ordered wheels suit you. Have a great end of the day. See you soon Cecilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2022
Perfect!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great long weekend :) See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2022
The wheels of my rollers are damaged when they should be new, I contacted customer service and received no response.
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Response from HawaiiSurf
Hello Madam, I am sorry to read that the wheels received seem to have been used. After checking, I cannot find any trace of your complaint. I have therefore sent you a message on your Hawaiisurf account to find a suitable solution together. I look forward to your response and remain available for any requests. See you soon. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2022
I didn't know the site, I was pleasantly surprised, fast shipping, nothing to complain about.
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Response from HawaiiSurf
Hello, Our logistics team is working hard to prepare your orders and deliver them as quickly as possible. Thank you for your feedback, the entire team wishes you a lovely evening. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2022
Very good fins, quality.
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Response from HawaiiSurf
Hello, We are delighted that the Dafins you ordered suit you. Hoping to see you again soon on our site! Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2022
Very good
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a lovely evening. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2022
a choice of products for all levels and budgets. Competitive prices and a product description that helps with the choice. Navigation could be smoother.
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Response from HawaiiSurf
Hello, We are delighted that you found what you were looking for on our site. The entire Hawaiisurf team thanks you and hopes to see you again soon! Good evening. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2022
Super promotions, extra fast delivery (at the same time everything is happening in the southwest) and perfect packaging. Bravo team!!
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Response from HawaiiSurf
Good evening, Your feedback is precious to us, the entire Hawaiisurf team thanks you and hopes to see you again soon! Have a nice evening. Cécilia from Hawaiisurf
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