Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 3 and 5 stars

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Acheteur Vérifié

Published on 08/09/2022 à 10h48 following a purchase from 26/07/2022

Honestly really great, I’m going to order a board and a belt, they said they would offer the grip. And when it arrives, they forgot it in the package. My father sent them an email saying that the grip was missing and I received it at home about 3-4 days later. So honestly super responsive and great customer service. Thank you Hawaii Surf.

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Madam, I am sorry for this oversight, we do our best to ensure you have the best experience possible. Have a nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 08/09/2022 à 10h35 following a purchase from 02/08/2022

-

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Our logistics team is doing its best to meet the deadlines we announced to you. Thank you for your feedback. Have a great day and see you soon. Cécilia from Hawaiisurf.

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Acheteur Vérifié

Published on 08/09/2022 à 10h14 following a purchase from 18/08/2022

Very good, impeccable service, careful and attentive. I recommend!

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Thank you very much for sharing your experience. Have a very nice day! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 06/09/2022 à 19h28 following a purchase from 31/08/2022

Very satisfied with the product and top-notch after-sales service thank you!

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Madam, Thank you very much for your feedback. I wish you a very nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 05/09/2022 à 17h16 following a purchase from 26/08/2022

Great shopping and delivery experience

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Thank you very much for your feedback, hoping to see you again soon. Cécilia from Hawaiisurf.

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Acheteur Vérifié

Published on 05/09/2022 à 13h26 following a purchase from 22/06/2022

Disappointed with the product but very attentive and efficient customer service.

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, I am sorry that the glue you ordered did not meet your expectations. Please feel free to contact us if you need information or advice on using your product, we will be happy to help you. Have a very good day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 04/09/2022 à 20h07 following a purchase from 28/08/2022

Quality products and interesting discounts

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Madam, Thank you for sharing your experience and I hope to see you again soon. Have a nice day :) Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 04/09/2022 à 18h01 following a purchase from 28/08/2022

Top product. Fast deliveries.

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir; We do our best to ensure you can enjoy your purchases as soon as possible. Have a good end of the week! See you soon. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 04/09/2022 à 18h00 following a purchase from 19/08/2022

The Customer Service contacted before my order very effectively answered my questions and I benefited from a significant discount (-40%) on a Millet jacket (end of series)

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Madam, We are delighted that you were able to find your happiness on our site :) Have a good day and see you soon. Cécilia from Hawaiisurf.

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Acheteur Vérifié

Published on 04/09/2022 à 17h59 following a purchase from 10/08/2022

Very fast delivery and order found in very good condition.

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello, We are delighted that the ordered sweatshirt is suitable for you. Have a nice day. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 03/09/2022 à 21h27 following a purchase from 19/08/2022

Perfect and fast

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello, We are delighted that you like your shoe. I wish you a pleasant day. See you soon Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 03/09/2022 à 18h07 following a purchase from 14/08/2022

Perfect order and received quickly

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 03/09/2022 à 09h53 following a purchase from 15/08/2022

good

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello, We are delighted that your wetsuit is suitable for you. Have a nice day. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 03/09/2022 à 09h34 following a purchase from 31/07/2022

Very good website, perfect package tracking I recommend

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello, Thank you very much for your sharing. Have a nice day and see you soon! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 03/09/2022 à 09h22 following a purchase from 05/08/2022

Fast delivery of the product.

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Our logistics team is doing its best to ship your packages as quickly as possible. Have a very nice day. See you soon! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 03/09/2022 à 08h28 following a purchase from 04/08/2022

Package received on time, no issues.

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Thank you for sharing your experience. Have a great day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 23h33 following a purchase from 24/08/2022

Very fast and good contact with customer service

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello, Thank you for your order. Have a good end of the week. See you soon! Tom from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 20h15 following a purchase from 31/07/2022

Product conforms to the description

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Thank you for choosing Hawaiisurf to place your order. Hoping that you like your skate. I wish you a very good day! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 15h05 following a purchase from 21/08/2022

I had a little issue with my delivery but Hawaiisurf has always been there to guide me.
Thank you, I will continue to order from you

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello, The entire Hawaiisurf team thanks you for your order and hopes that you like your item! Have a great day. See you soon Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 14h58 following a purchase from 04/08/2022

Very good

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello, We are delighted that your order suits you. Have a great day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 14h27 following a purchase from 10/08/2022

Excellent! Good service. I recommend.

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Thank you for sharing your experience. Looking forward to seeing you again soon! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 14h17 following a purchase from 19/07/2022

Great site, great promotional prices, and great seller reachable by phone, very accommodating for a delayed shipment of my package (due to absence)

Translated reviews

Response from HawaiiSurf Published on 09/09/2022

Hello Sir, I am glad to have been able to help you and thank you for your order and your sharing. See you soon! Tom from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 14h04 following a purchase from 18/08/2022

Fast delivery and great product

Translated reviews

Response from HawaiiSurf Published on 02/09/2022

Hello, We are happy that your backpack is suitable for you. Have a nice day and a good weekend. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 13h42 following a purchase from 18/08/2022

Perfect Service And Products!!

Translated reviews

Response from HawaiiSurf Published on 02/09/2022

Hello, Thank you very much for your feedback which is precious to us. Have a great evening and a very good weekend. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 28/08/2022 à 18h43 following a purchase from 07/08/2022

Order as expected

Translated reviews

Response from HawaiiSurf Published on 01/09/2022

Hello Sir, You just have to enjoy your new equipment! See you soon :) Tom from Hawaiisurf

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Acheteur Vérifié

Published on 27/08/2022 à 20h09 following a purchase from 17/08/2022

Cool my girls are happy with their Rollers

Translated reviews

Response from HawaiiSurf Published on 01/09/2022

Hello, The entire Hawaiisurf team is delighted that you like your order. Have a good end of the afternoon and see you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 25/08/2022 à 11h24 following a purchase from 04/08/2022

Very serious

Translated reviews

Response from HawaiiSurf Published on 01/09/2022

Hello, The entire Hawaiisurf team hopes to see you again soon! Have a pleasant evening. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 13/08/2022 à 16h14 following a purchase from 29/07/2022

Great site! Fast and serious shipping

Translated reviews

Response from HawaiiSurf Published on 01/09/2022

Hello, We are glad that the ordered rollers suit you. Have a nice day! See you soon Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 12/08/2022 à 13h13 following a purchase from 05/08/2022

Excellent shopping experience, online order delivered to the Paris store, friendly team and good advice.

Translated reviews

Response from HawaiiSurf Published on 12/08/2022

Hello, We are delighted that your deck suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 10/08/2022 à 16h09 following a purchase from 26/07/2022

Really well-designed site, order shipped the next day and, superb item, perfect size, really top

Translated reviews

Response from HawaiiSurf Published on 11/08/2022

Hello, We are glad that your pair of Vans suits you. Have a nice day. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 10/08/2022 à 16h04 following a purchase from 20/07/2022

Nothing to say, the delivery times were respected. Thank you

Translated reviews

Response from HawaiiSurf Published on 11/08/2022

Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 09/08/2022 à 16h46 following a purchase from 02/08/2022

Friendly, helpful, available, pleasant, competent... I could extend the list but I think you understand that you can go there with your eyes closed

Translated reviews

Response from HawaiiSurf Published on 11/08/2022

Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 08/08/2022 à 15h49 following a purchase from 02/08/2022

Fast shipping and package in good condition.

Translated reviews

Response from HawaiiSurf Published on 11/08/2022

Hello, We are delighted that your Surfskate suits you. Have a great day. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 07/08/2022 à 11h55 following a purchase from 31/07/2022

My order arrived on time and without any damage

Translated reviews

Response from HawaiiSurf Published on 08/08/2022

Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 05/08/2022 à 08h51 following a purchase from 22/07/2022

FAST AND EFFICIENT AND QUALITY PRODUCT

Translated reviews

Response from HawaiiSurf Published on 05/08/2022

Hello, We are glad that your wetsuit suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf

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Acheteur Vérifié

Published on 04/08/2022 à 17h02 following a purchase from 24/07/2022

Fast and efficient order, thank you

Translated reviews

Response from HawaiiSurf Published on 05/08/2022

Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 31/07/2022 à 12h15 following a purchase from 19/07/2022

Very good store.

Translated reviews

Response from HawaiiSurf Published on 01/08/2022

Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 26/07/2022 à 15h53 following a purchase from 21/07/2022

I took a gift card for a farewell gift, everything went perfectly

Translated reviews

Response from HawaiiSurf Published on 28/07/2022

Hello Madam, I hope the gift card pleased your friend. Don't hesitate to contact us for any request :) Have a nice evening! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 25/07/2022 à 16h16 following a purchase from 30/06/2022

Despite a stock error, the 2 t-shirts I ordered were no longer available, I had the choice to be refunded or to replace them with equivalent products and possible reimbursement of the difference, a choice I opted for. Order arrived quickly, so impeccable, thank you!

Translated reviews

Response from HawaiiSurf Published on 28/07/2022

Hello, Thank you for your feedback. Computer errors can happen, but we are doing everything we can to ensure it doesn't happen again. We are happy that the proposed solution suited you. I wish you a very nice evening. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 25/07/2022 à 14h06 following a purchase from 14/07/2022

Perfect, well-packaged products, serious, very understanding customer service, nothing to complain about!

Translated reviews

Response from HawaiiSurf Published on 28/07/2022

Hello, The entire Hawaiisurf team thanks you for sharing your experience and hopes to see you again soon! Have a great evening. See you soon, Cécilia from Hawaiisurf