Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 3 and 5 stars

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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
The site is practical and easy to use, the products are varied and the descriptions are correct
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to learn that our website is easy to use for you, thank you for your feedback!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Very good service
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is with pleasure that we read your review, we want to thank you for it. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Very clear and pleasant site.
Translated reviews
Response from HawaiiSurf
Hello Madam,
We thank you for your review and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2020
Compliant and fast RAS
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2020
Correct site
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Response from HawaiiSurf
Hello Sir,
We thank you for your feedback, please feel free to also tell us the points that were missing during your experience on HawaiiSurf so that we can make improvements.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2020
Great. Very fast delivery
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Response from HawaiiSurf
Hello Sir,
We would like to thank you for these few words that perfectly summarize your experience with HawaiiSurf, we are happy to read you! We hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2020
Perfect!
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Response from HawaiiSurf
Hello Sir,
We are pleased to learn that everything went well on HawaiiSurf, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2020
I bought my first real skateboard from them in Ivry, super well advised by the seller. Fifteen years later, I buy snow bindings from their online shop: fast delivery, good price, impeccable service
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Response from HawaiiSurf
Hello Sir,
Thank you for your very pleasant feedback! We are happy to count you among our loyal customers. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Very serious, fast and very happy with the ski pants picture
Translated reviews
Response from HawaiiSurf
Hello Sir,
We can only wish you good sessions with your pants! We want to thank you for taking the time to share your experience with HawaiiSurf.
See you very soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2020
Compliant with expectations and brief delay
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are very happy to read you, we thank you for this positive review. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2020
Great
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2020
Super smooth transaction!
Translated reviews
Response from HawaiiSurf
Hello,
Thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2020
Fast delivery and very good commercial follow-up, upon receipt one of the items had a slight defect, within a few hours the problem was resolved, completely satisfied... I recommend
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Response from HawaiiSurf
Hello Madam,
We thank you for your positive review and especially for your satisfaction regarding our customer service. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2020
Great
Translated reviews
Response from HawaiiSurf
Hello Madam,
We are happy to read your review, we thank you and hope to see you again very soon on HawaiiSurf.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2020
Nothing to complain about, just perfect!
Translated reviews
Response from HawaiiSurf
Hello Madam,
It is really pleasant to read from you, we thank you for your review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2020
Compliant with my expectations
Translated reviews
Response from HawaiiSurf
Hello Sir,
Very well, we are happy to read that everything went very well for you.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
Great! Small payment issue resolved in no time. Really top-notch! Super fast delivery!
Thank you very much!
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Response from HawaiiSurf
Hello Sir,
It is a pleasure to read your review, all is well that ends well :) We hope to see you again very soon, thank you for your loyalty!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
Fast delivery...No issues...Nothing to report
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for your positive feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2020
This is my second purchase and it is always perfect. The price is excellent. The shipping is very fast. I am extremely satisfied. I recommend it and I will come back to you.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read from you, we hope to see you a third time on our website then ;)
In any case, we thank you for this very pleasant review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2020
Very good communication with the shop, fast shipping, for a longboard quite delicate I would have put a little more protection like blue foam on the rails, nose and tail well protected. For next time ;)
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to learn that your product was well taken care of and arrived at its destination on time. We will pass on the improvements to be made on the packaging to the concerned service. We want to thank you for your positive review and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2020
good site
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Response from HawaiiSurf
Hello Sir,
We thank you for your review :)
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2020
Product as described, too bad delivery was longer than expected and for the lack of communication....
Translated reviews
Response from HawaiiSurf
Hello Sir,
We apologize for this inconvenience, we are escalating the information! We hope that the product meets your expectations.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2020
very good, with just a downside on the delivery time indication ;-)
Translated reviews
Response from HawaiiSurf
Hello Sir,
We apologize for this wait time, we did send your product on time, but we are still escalating the information. Thank you for taking the time to express your satisfaction through this review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2020
Fast shipping and compliant with the order.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read from you and we thank you for this review. We are happy to see that everything went very well with HawaiiSurf.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2020
A delivery speed that is pleasing! A product that meets expectations and is beautiful
Thank you!
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to read your review, we thank you for sharing your shopping experience on our website. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2020
Very good site, fast and precise on the description. I recommend.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for recommending us and sharing your own experience with HawaiiSurf, it is a real pleasure to see that everything went very well.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2020
Everything was perfect! The jacket, the purchasing and the fast delivery. I absolutely recommend the site!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2020
Excellent
Translated reviews
Response from HawaiiSurf
Hello Madam,
Thank you for your positive feedback, we hope to see you again very soon!

See you soon, the entire HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
Order received on time and complete, nothing to say
Translated reviews
Response from HawaiiSurf
Hello Madam,
Thank you for your positive feedback! See you very soon on HawaiiSurf.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2020
Order processed quickly and fast delivery!
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for this new review which is also positive ;) We hope to see you again very soon on HawaiiSurf.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2020
Everything is great.... efficient and fast. Good price
Translated reviews
Response from HawaiiSurf
Hello Sir,
Your comment is great! We thank you for sharing your experience with HawaiiSurf. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2020
First order placed at Hawaii Surf, I ordered on Thursday and received the skis the following Tuesday, so the deadline was perfectly respected! The skis are compliant with the order and at the best price on the internet! I couldn't reach them by phone, but a quick and effective response via Facebook was given to me!
I highly recommend!
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read from you, we thank you for sharing your positive experience with HawaiiSurf, we wish you good sessions with your skis! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2020
Order sent and received very quickly, the ski shoes are new, good sizes, nothing to add
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive feedback, we are happy to learn that your experience with HawaiiSurf went very well.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2020
Good purchase, deadline met
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to see that your experience on HawaiiSurf went very well, we hope to see you again very soon!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2020
Product as described, fast delivery, attractive price, all good.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2020
Impeccable
Translated reviews
Response from HawaiiSurf
Hello,
Great, we are happy that everything went well!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
Perfect....free and fast delivery. Quality product
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for sharing your experience with HawaiiSurf, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2020
I was informed several days after my order that the purchased product was out of stock... I therefore had to change color... Preparation and shipping were long, there is a lot of room for improvement!!!!
Translated reviews
Response from HawaiiSurf
Hello Sir,
Indeed, we experienced delays due to our inventory, it is difficult to contact in a timely manner when our entire team is mobilized... However, we are now up to date and our service is well in place. We thank you for your constructive review which gives us some ideas on areas to improve. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2020
Fast shipping
Possibility to communicate by email effectively
Translated reviews
Response from HawaiiSurf
Hello Madam,
We thank you for your positive review, we hope to see you again very soon!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2020
Fast delivery and product compliant with my request.
Completely satisfied.
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to read from you and to see that your experience with HawaiiSurf went very well! We thank you for your positive review.
See you soon, the HawaiiSurf team.
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