Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 3 and 5 stars

A

Acheteur Vérifié

Published on 18/01/2020 à 22h49 following a purchase from 22/12/2019

Easy and fast navigation

Translated reviews

Response from HawaiiSurf Published on 20/01/2020

Hello Madam,
Delighted to learn that you found navigation on our website easy! We regularly make improvements to make our site accessible to everyone! Thank you.
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 18/01/2020 à 19h04 following a purchase from 10/01/2020

Very good, order received quickly

Translated reviews

Response from HawaiiSurf Published on 20/01/2020

Hello Madam,
Great! We thank you for your comment highlighting your satisfaction!
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 18/01/2020 à 17h33 following a purchase from 13/01/2020

Great site, I recommend it, super fast delivery

Translated reviews

Response from HawaiiSurf Published on 20/01/2020

Hello Sir,
We thank you for your recommendation, it warms our hearts!
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 18/01/2020 à 16h57 following a purchase from 09/01/2020

All good

Translated reviews

Response from HawaiiSurf Published on 20/01/2020

Hello Sir,
If everything was fine for you then everything is fine for us ;)
We thank you for your comment.
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 18/01/2020 à 16h42 following a purchase from 14/01/2020

Awesome,
Fast and efficient service!

Translated reviews

Response from HawaiiSurf Published on 20/01/2020

Hello Sir,
Thank you for your comment, we are happy to learn that your visit to our site went well!
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 18/01/2020 à 10h17 following a purchase from 11/01/2020

Very satisfied with my order and customer service

Translated reviews

Response from HawaiiSurf Published on 20/01/2020

Hello Sir,
Thank you for your comment, we are delighted to learn that our customer service met your expectations and that your order on our site went well. Thank you
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 17/01/2020 à 22h48 following a purchase from 12/01/2020

Package arrived in a completely smashed box

Translated reviews

Response from HawaiiSurf Published on 20/01/2020

Hello Sir,
We are sorry to hear that the delivery of your package did not go well, we have reported the information to the carrier! We thank you for your comment.
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 17/01/2020 à 21h41 following a purchase from 11/01/2020

Efficiency, ordered products exactly meeting our expectations. Thank you.

Translated reviews

Response from HawaiiSurf Published on 20/01/2020

Hello Madam,
It is us who thank you for your comment that makes us extremely happy!
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 17/01/2020 à 20h16 following a purchase from 11/01/2020

Excellent

Translated reviews

Response from HawaiiSurf Published on 20/01/2020

Hello Sir,
We are happy to hear that your shopping experience went well on our website, we thank you for your comment!
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 17/01/2020 à 20h05 following a purchase from 10/01/2020

Order well protected, received on time as indicated. Nothing to report. Good listening after the phone call. The site is well made. Until next time!!!

Translated reviews

Response from HawaiiSurf Published on 20/01/2020

Hello Sir,
We thank you for your detailed feedback, we do everything to satisfy you as you describe, it warms our hearts! Thank you.
Until next time, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 17/01/2020 à 19h39 following a purchase from 10/01/2020

-

Translated reviews

Response from HawaiiSurf Published on 20/01/2020

Hello Sir,
We thank you for your very explicit comment! ;) We are delighted!
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 17/01/2020 à 17h12 following a purchase from 12/01/2020

Very happy with good quality, fast and efficient service

Translated reviews

Response from HawaiiSurf Published on 20/01/2020

Hello Madam,
We are happy to hear that you enjoyed ordering on our site, we thank you for your comment!
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 17/01/2020 à 17h02 following a purchase from 11/01/2020

Great, order received very quickly. Very good product. I highly recommend

Translated reviews

Response from HawaiiSurf Published on 20/01/2020

Hello Sir,
Great! We are pleased to know that your order went well on our site, we thank you for your feedback and your recommendation which motivates us to give even more of our best to satisfy you!
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 17/01/2020 à 17h00 following a purchase from 10/01/2020

Top notch! Fast shipping, perfect delivery and great contact by email.

Translated reviews

Response from HawaiiSurf Published on 20/01/2020

Hello Sir,
Happy to hear that your experience went well on our website and that our customer service met your expectations! We thank you for your comment.
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 17/01/2020 à 16h55 following a purchase from 11/01/2020

Package delivered quickly in perfect condition

Translated reviews

Response from HawaiiSurf Published on 20/01/2020

Hello Sir,
Perfect, that's all that matters to us! Thank you for your comment!
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 17/01/2020 à 16h53 following a purchase from 11/01/2020

Very good

Translated reviews

Response from HawaiiSurf Published on 20/01/2020

Hello Madam,
Delighted to see that your order went well, we thank you for your review!
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 17/01/2020 à 16h52 following a purchase from 11/01/2020

It's a top-notch online store, order received on time, great team. I recommend this merchant.

Translated reviews

Response from HawaiiSurf Published on 20/01/2020

Hello Sir,
We are delighted to learn that you enjoyed ordering on our website, we want to thank you for this recommendation!
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 17/01/2020 à 09h26 following a purchase from 07/01/2020

Excellent site

Translated reviews

Response from HawaiiSurf Published on 17/01/2020

Hello Madam,
We are happy to know that you find our site functional. We thank you for your feedback and wish you a pleasant day!
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 15/01/2020 à 22h50 following a purchase from 06/01/2020

Fast delivery and well-packaged products.

Translated reviews

Response from HawaiiSurf Published on 17/01/2020

Hello Sir,
Great! We are delighted, we thank you for your comment!
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 15/01/2020 à 20h57 following a purchase from 05/01/2020

Fast and correct delivery

Translated reviews

Response from HawaiiSurf Published on 17/01/2020

Hello Madam,
We are delighted to know that your shopping experience went well from start to finish! We thank you for taking the time to write to us.
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 15/01/2020 à 18h19 following a purchase from 09/01/2020

competitive price and very fast delivery

Translated reviews

Response from HawaiiSurf Published on 17/01/2020

Hello Sir,
We are pleased to know that your experience at HawaiiSurf went well. We thank you for your review!
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 14/01/2020 à 22h54 following a purchase from 09/01/2020

Fast shipping, matches the description.

Translated reviews

Response from HawaiiSurf Published on 17/01/2020

Hello Sir,
Perfect, we are delighted! We thank you for your comment.
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 14/01/2020 à 22h35 following a purchase from 04/01/2020

I am very satisfied
Order and receipt of it in 8 days
Very good responsiveness

Translated reviews

Response from HawaiiSurf Published on 17/01/2020

Hello Sir,
A pleasure to read you, we thank you for your feedback!
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 14/01/2020 à 21h12 following a purchase from 09/01/2020

Order received on time. However, the product is a bit too big for me but the quality-price ratio is very correct.

Translated reviews

Response from HawaiiSurf Published on 17/01/2020

Hello Madam,
We are happy to hear that your shopping experience went well with us. Regarding your product, if you wish, you can exchange your product, as long as it is still available in stock. Thank you for your review!
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 14/01/2020 à 18h05 following a purchase from 08/01/2020

Super fast delivery.
Friendly staff on the phone

Translated reviews

Response from HawaiiSurf Published on 17/01/2020

Hello Sir,
We are happy to hear that your adventure at HawaiiSurf went well as well as your exchanges with our customer service. We thank you for your comment.
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 14/01/2020 à 17h20 following a purchase from 08/01/2020

Fast delivery, product compliant.

Translated reviews

Response from HawaiiSurf Published on 17/01/2020

Hello Sir,
Perfect! We are pleased to have positive feedback from your experience on our website. We thank you for taking the time to write it to us.
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 13/01/2020 à 19h45 following a purchase from 08/01/2020

Very fast

Translated reviews

Response from HawaiiSurf Published on 17/01/2020

Hello Madam,
A pleasure to know that your order arrived on time! We thank you for your comment.
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 13/01/2020 à 18h15 following a purchase from 09/01/2020

Fast delivery
Product compliant

Translated reviews

Response from HawaiiSurf Published on 17/01/2020

Hello Madam,
Glad to hear that your experience on our website went well! We thank you for your review.
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 13/01/2020 à 13h38 following a purchase from 08/01/2020

Very fast delivery: received the next day

Translated reviews

Response from HawaiiSurf Published on 17/01/2020

Hello Madam,
We are happy to learn that your delivery was fast! We thank you for taking the time to write to us.
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 13/01/2020 à 10h17 following a purchase from 02/01/2020

Good

Translated reviews

Response from HawaiiSurf Published on 17/01/2020

Hello Sir,
We thank you for your message, we are delighted to see that you enjoyed everything on our website!
See you soon, the HawaiiSurf team

A

Acheteur Vérifié

Published on 13/01/2020 à 07h18 following a purchase from 07/01/2020

Simple and effective.

Translated reviews

Response from HawaiiSurf Published on 17/01/2020

Hello Sir,
Delighted to learn that your order on our website went well. We would like to thank you for your comment.
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 12/01/2020 à 17h52 following a purchase from 07/01/2020

Always professional, nothing to say...

Translated reviews

Response from HawaiiSurf Published on 17/01/2020

Hello Sir,
What a pleasure to read you, we thank you for your loyalty and for taking the time to write to us!
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 12/01/2020 à 08h35 following a purchase from 20/12/2019

Order was handled quickly. Products received match the descriptions on the site. The longest part is the carrier GLS, not the shop.

Translated reviews

Response from HawaiiSurf Published on 17/01/2020

Hello Sir,
We hope that the wait was not too long.. We thank you for your feedback.
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 11/01/2020 à 17h06 following a purchase from 04/01/2020

Order in line with my expectations

Translated reviews

Response from HawaiiSurf Published on 17/01/2020

Hello Sir,
Perfect, we are happy to know that everything went well during your order on our site! Thank you for your review.
See you soon, the HawaiiSurf team.

A

Acheteur Vérifié

Published on 10/01/2020 à 16h58 following a purchase from 05/01/2020

Wide choice of products with fast delivery

Translated reviews

Response from HawaiiSurf Published on 15/01/2020

Hello Sir,
We are happy to count you among our customers, we thank you for taking the time to write to us, your opinion matters a lot to us!
The entire HawaiiSurf team hopes to see you again soon.
Have a pleasant day,
The HawaiiSurf team

A

Acheteur Vérifié

Published on 10/01/2020 à 16h00 following a purchase from 04/01/2020

very fast delivery and unbeatable prices

Translated reviews

Response from HawaiiSurf Published on 15/01/2020

Hello Sir,
We are delighted to know that you were satisfied with your order on our website, thank you for taking the time to write this review!
We hope to see you again very soon,
Have a nice day,
The HawaiiSurf team

A

Acheteur Vérifié

Published on 10/01/2020 à 14h03 following a purchase from 03/01/2020

Package arrived as indicated on the site. Thank you

Translated reviews

Response from HawaiiSurf Published on 15/01/2020

Hello Madam
Thank you for your positive review, your satisfaction encourages us to give our best to satisfy you again.
We hope to see you again very soon,
Have a nice day,
The HawaiiSurf team

A

Acheteur Vérifié

Published on 10/01/2020 à 13h42 following a purchase from 03/01/2020

Good product, arrived quickly

Translated reviews

Response from HawaiiSurf Published on 15/01/2020

Hello,
We are delighted to know that your order went well on our website, thank you for your positive comment.
Hoping to see you again soon!
Have a nice day,
The HawaiiSurf team

A

Acheteur Vérifié

Published on 08/01/2020 à 13h04 following a purchase from 02/01/2020

PERFECT

Translated reviews

Response from HawaiiSurf Published on 15/01/2020

Hello Madam,
We are happy to know that you were satisfied with your experience on our website and we thank you for your comment!
Hoping to see you again,
We wish you an excellent day.
The HawaiiSurf team

A

Acheteur Vérifié

Published on 07/01/2020 à 21h07 following a purchase from 02/01/2020

Fast delivery, compliant product. Hawaii Surf is a serious store.

Translated reviews

Response from HawaiiSurf Published on 15/01/2020

Hello Sir,
What a pleasure to read you, we thank you for that! We are delighted to count you among our customers.
See you soon on our website,
Have a nice day,
The HawaiiSurf team