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N
Rating: 3 out of 5
The return process is too complicated. We receive via Chronopost but returns are done with GLS. No way to find a relay to return the package!!!
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
3 star reviews
Reset filtersP
Rating: 3 out of 5
I am surprised by the lightness and fragility of the surfboards... To see in use this summer
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S
Rating: 3 out of 5
Unfortunately poorly sized purchase Return of the order
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K
Rating: 3 out of 5
The product is too small I have to return it but the carrier GLS in Montpellier is unreachable
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G
Rating: 3 out of 5
Product received with different wheels than those mentioned in the product sheet. We will contact customer service
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G
Rating: 3 out of 5
I was expecting a 100% cotton product, as indicated in the description, and I received polyester and nylon.
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S
Rating: 3 out of 5
Order of July 24 / picked up at the relay point on August 4. long delay due to an error on the DPD tracking number due to the sender. obligation to send emails to DPD and Hawaii surf to know that the order had indeed arrived (info obtained from the customer service of Hawaii)
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Y
Rating: 3 out of 5
Lack of information on the technical part of the surfboard purchased and delivery time almost 3 times higher compared to the price of the chosen delivery.
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T
Rating: 3 out of 5
Delivery quite slow
No grip for the boards not specified on the site
No loyalty act despite a large order
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No grip for the boards not specified on the site
No loyalty act despite a large order
J
Rating: 3 out of 5
Order delayed twice: first by Hawaiisurf, then by the carrier. Moreover, the product is not the right one.
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B
Rating: 3 out of 5
Well-made site and easy to order, but significant delivery delay compared to what was announced (I couldn't enjoy my surf, my vacation ending...! :(
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P
Rating: 3 out of 5
The skate is not the right color, I asked for pink and I received blue
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G
Rating: 3 out of 5
Lack of eco-friendly alternatives in the proposed products.
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M
Rating: 3 out of 5
Package worth €250 dropped off without asking for proof of delivery or signature and I was not home. Bold for the same price it's stolen and I don't have it in my possession. Proposing a reliable carrier like DHL express or iOS would be an added value for your site
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Response from HawaiiSurf
Hello Maxence, Thank you for taking the time to share your experience. We understand your frustration regarding the delivery of your package and we are sorry to hear that it was not secure. Your feedback on using reliable carriers is valuable and will be taken into consideration in our future logistical choices. We appreciate your understanding and hope that your future orders will go smoothly. We are happy to have been able to discuss this with you by phone. See you soon at HawaiiSurf and... enjoy the ride! Best regards, The hawaiisurf.com team
M
Rating: 3 out of 5
Very long delivery. There was an additional delay of 5 days clearly specified but it took almost 1 month to receive the pads.
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Response from HawaiiSurf
Thank you for your feedback. We are sincerely sorry for the delay experienced. Unfortunately, during the holiday period, our supplier closed for a week and we also closed for a few days, which considerably delayed the supply, shipping, and therefore delivery. We still hope that the rollers suit you and that we will see you again at HawaiiSurf ;) Happy skating!
N
Rating: 3 out of 5
Fast delivery but a product that does not match the order. Still no return slip 3 days after the request. HawaiiSurf will be a second choice in the future.
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Response from HawaiiSurf
We are sorry Nadia for this unsuccessful experience: the processing time for your return request was indeed unusually long due to a surge during the holiday period. The refund for the concerned item was processed two days ago now. Hoping that the other products ordered bring you satisfaction and that we will see you again on HawaiiSurf!
D
Rating: 3 out of 5
Hello, the delivery person did not deliver the package to the expected address
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C
Rating: 3 out of 5
Received very quickly, downside on the very average packaging, just a thin cardboard rectangle and a plastic balloon, result the item is a bit damaged at the ends.
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R
Rating: 3 out of 5
Part of the order was out of stock
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M
Rating: 3 out of 5
I received my fins with a scratch on one of them, impossible to report
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F
Rating: 3 out of 5
For the responsiveness and shipping time. However, a product on sale with a lack of stock update is not really acceptable in my opinion. The specifications are not precise on the second product. So not satisfied this time. But it remains a reliable site, which explains the 3.
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M
Rating: 3 out of 5
The order was announced, then delayed by a day without explanation. For the rest, everything went well.
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A
Rating: 3 out of 5
Defective product. Good customer service, but the replacement time was quite long
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A
Rating: 3 out of 5
The jacket is totally in line with my expectations
However, the announcement also mentioned a package for N'PY that I never received
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However, the announcement also mentioned a package for N'PY that I never received
Response from HawaiiSurf
Hello Mrs. Baroux, We are sorry for this inconvenience, but perhaps you did not notice that to benefit from the N'PY package offer, you needed to add a code that was indicated on the product at the time of your order. Please feel free to contact us so we can guide you on how to proceed to benefit from it. HawaiiSurf thanks you for your understanding and looks forward to your response. Best regards, Suellen DALL’AGNOL Customer Service Assistant | HawaiiSurf +33(0)5 33 78 06 00 [email protected] 8 place André Emlinger 64100 Bayonne hawaiisurf.com
A
Rating: 3 out of 5
First order at HS, it was not possible to have it delivered to the store in 75014, a pair of 686 gloves, very good + a Carve mask supposed to be 1-3 so photochromic and well no, received a yellow lens for bad weather indicated 2 on the box. Incomplete and approximate product descriptions on the site and moreover HS works with GLS for delivery, the worst I know, delivery delayed 3 times because the relay points (which are proposed by GLS in the center of Paris) are not valid, after negotiating with their sales service, I was finally delivered at home, the day before my departure to Les 2 Alpes. Phew
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A
Rating: 3 out of 5
I ordered a cap but did not receive the indicated model, I did not return it because it suited the person. Fast shipping.
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A
Rating: 3 out of 5
Speed and efficiency. However, the grip of the skate was very poorly applied!
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Response from HawaiiSurf
Hello, thank you for your feedback. The purchased product corresponds to a skate already gripped by our supplier. Our team remains at your disposal to best resolve the issue. Please provide us with photos of the received product at [email protected] highlighting any defects. Thank you again for your trust, Benjamin.
A
Rating: 3 out of 5
The sweatshirt is very nice. However, the size of the package is a bit excessive, the box didn't even fit in the mailbox, I could have put a dwarf inside.
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A
Rating: 3 out of 5
Order delivered by carrier in the rain, and box properly cut to see what was inside. Fortunately, this did not interest the carrier. Product delivered as described but poorly packaged, thus slightly damaged.
Correct deadlines
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Correct deadlines
A
Rating: 3 out of 5
Fast delivery, good size and good pair of rollers, however impossible to remove the wheels, loctite on all screws, 3 broken tools and 2 screws jumped before the loctite, I had to go to the workshop to drill the wheel screws
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A
Rating: 3 out of 5
I received the order quickly but it was not the right product. With the end of year holidays, there must have been a mix-up in the orders. I had to return the product but the one I wanted was no longer in stock. They will refund me.
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A
Rating: 3 out of 5
2 packages for 4 items. The second took time to arrive. One item does not match the order.
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A
Rating: 3 out of 5
The photo of the item matched the model of this year, but the item received is the model from 2 years ago. So indeed if we check the item code present in the description, it is the old model. But well, non-contractual photos are quite tricky. Average experience as a result.
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Response from HawaiiSurf
Hello, I am sorry that the item you received does not match the model you ordered, it is an error. This information has been reported to the concerned service and a modification of the visual has been made. I have contacted you directly in your customer area to offer you an adapted solution. I wish you a very good day. Cécilia from Hawaiisurf
A
Rating: 3 out of 5
Overall good, good price, good customer service, but it's a shame that return shipping costs are at our expense when the size is not right...
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A
Rating: 3 out of 5
Can still improve
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Response from HawaiiSurf
Hello, We thank you for ordering from Hawaiisurf. Your order was delivered within 48 hours. The package was well packed and the products were compliant. You indicated that a sole was missing in the roller you ordered. However, this roller is delivered without a sole as the foam of the boot naturally adapts to the feet. We have still contacted the brand to give you an official response. As you may have noticed, we did our best to provide you with quality service. If you are not satisfied, we invite you to send us suggestions for improvement. Hoping to see you again soon on Hawaiisurf. Have a nice day Tom from Hawaiisurf
A
Rating: 3 out of 5
I received my order but I find the shipping costs a bit too high.
A very light swimsuit can fit in an envelope, right?
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A very light swimsuit can fit in an envelope, right?
Response from HawaiiSurf
Hello, I hear your dissatisfaction. We have chosen to offer a flat rate that does not take into account the weight or volume of the ordered products. I have still noted your comment and passed it on to the logistics department. Hoping that the swimsuit you ordered pleases you. Don't hesitate to contact me for more information via your customer area. Cécilia from Hawaiisurf
A
Rating: 3 out of 5
No more
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A
Rating: 3 out of 5
The nitro socks in the photo do not match the photo
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Response from HawaiiSurf
Hello, I apologize for this anomaly. In order to offer you an appropriate solution, I have contacted you directly via email on your Hawaiisurf account. I look forward to your response. See you soon, Cécilia from Hawaiisurf
A
Rating: 3 out of 5
Very good responsiveness from the sales service who quickly found the product I was looking for. The only problem was that it was slightly damaged upon arrival...
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Response from HawaiiSurf
Hello, I am sorry for this anomaly. We sent you a message on 04/11 asking for photos of the packaging in order to handle your complaint and offer you a solution. Unless I am mistaken, our message remains unanswered to this day. Awaiting your response. Good afternoon. Cecilia from Hawaiisurf
A
Rating: 3 out of 5
Some items are defective and the photos do not match the color of the product.
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Response from HawaiiSurf
Hello, We are sorry that you are not satisfied with the products you ordered. Our customer service is at your disposal for any inquiries related to your order. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon. Tom from Hawaiisurf