HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Unfortunately I chose the wrong size of surf shoes. I therefore requested an exchange but the return costs are at my expense, for shoes over 250 euros I find that a bit excessive. Moreover, a wide choice of products and very pleasant store customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2020
The site is easy to access.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2020
No contact from you, despite phone message and email for technical advice before purchase.
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Response from HawaiiSurf
Hello,
We apologize for this inconvenience, we try our best to respond to all your calls and emails. Thank you for giving us your feedback :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2020
It was not specified anywhere that the €10 voucher offered on my account had a minimum purchase on your site!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2020
-
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2020
Wheels OK. Crash pad shorts OK. Delivery person left instead of handing the package directly and tool slightly rusty. Everything recovered but doesn't seem serious.
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Response from HawaiiSurf
Hello,
Thank you for your feedback, we are sincerely sorry for this mishap regarding your tools, we hope to see you again for a better shopping experience :)
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2020
Large number of choices. But GLS... deplorable delivery service...
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Response from HawaiiSurf
Hello,
We are forwarding the information to our carrier, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2020
Parcel well packaged but delivery time +1 day compared to the site
Best regards
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon. We will pass the information to our carrier. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2020
Great choice of products, effective advice by email or phone, lightning fast shipping, everything is perfect on their side EXCEPT the choice of GLS, the worst carrier there is (no other choice possible)! My package wandered for 2 weeks on the roads of Var, they are unreachable, disrespectful, indifferent... I could go on.
Too bad you lose 2 stars because of that. When other delivery methods are available I will come back but not before!
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon. We will pass the information to our carrier
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2020
I think Hawaiisurf is a good company with people who call you back.
But the fact that I haven't received any feedback regarding my order from May 12 particularly bothers me.
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Response from HawaiiSurf
Good evening,
You spoke with our colleague yesterday regarding your order, after you explained your situation to her, she immediately called the carrier to find out where your package was. Procedures are underway to find out what is happening with the carrier, we are closely monitoring your case to provide you with answers.
Amélie will contact you tomorrow to explain the steps that have been taken.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2020
The order (Longboard from the Loaded brand) was received very quickly (before the indicated date) despite the difficult COVID-19 period. However, the longboard (already assembled) had a very significant wheelbite, even when tightening the trucks, which makes it unusable (as it is very dangerous in its current state on firm turns). I am waiting for news from the manufacturer to see how they plan to fix the problem (larger spacer? reduce wheel diameter? ....)
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Response from HawaiiSurf
Hello Sir,
Despite an error on our part regarding the description, the product had a slight defect. Our customer service managed to find a solution with the supplier, we once again apologize for the inconvenience caused and wish you good sessions with your skate!
See you soon, the HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
A screw that is not original on a new pair of rollers is surprising! After claiming, no response from hawaiisurf...
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Response from HawaiiSurf
Hello Sir,
Very surprising that the screw is not original, our customer service will contact you during the day to find a solution! Thank you for your feedback and we wish you an excellent day.
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
Fast order and well received, just the ski helmet received directly in its original box without interior padding seems quite light... some extra packaging would not have been too much or adding bubbles or recycled paper to protect the helmet at least a little.
The box arrived with visible shock marks only once the black plastic film was removed.
Thank you.
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Response from HawaiiSurf
Hello Sir,
Thank you for sharing your experience on our e-commerce store, we will pass it on to our preparation service. We appreciate your feedback and hope to see you again very soon!
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2020
Very good, however the light wheels are defective.
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Response from HawaiiSurf
Hello Sir,
Our customer service will contact you during the day to propose a solution! We are very concerned about your feedback and we will do what is necessary to ensure that this experience with HawaiiSurf ends on a good note.
We hope to see you again very soon and we would like to thank you for your positive feedback!
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2020
Shipping deadline not respected.. but good gear.
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Response from HawaiiSurf
Hello Sir,
We are sorry to learn that your package did not arrive on time, we will pass the information to our carrier. We thank you for your review. We hope to see you again very soon!
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2020
Package received on time.
However, the package was left outside.... and the box was in a pitiful state....
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that the delivery did not go smoothly, we will pass the information to our carrier to ensure this does not happen again! We still want to thank you for your review which indicates the points to improve!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2020
Nothing to say about the site, the material and the responsiveness.
However, only 3 stars because the delivery method is terrible.
No direct delivery to the mailbox. A delivery person who comes during the day and a center to pick up the package at the other end of the world. I had to fight on the phone with the delivery person for him to leave it in the mailbox. Except he left it in the garden...
Just for the delivery, I won't buy again on this site. Too bad!
Please consider reviewing that....
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Response from HawaiiSurf
Hello Sir,
We are sorry that the delivery took this turn, do not hesitate next time to contact us directly so we can resolve the situation.
We will report this experience to our carrier so that it does not happen again in the future! Thank you for taking the time to share your experience, we look forward to a next delivery that meets your expectations!
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2020
Correct site
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Response from HawaiiSurf
Hello Sir,
We thank you for your feedback, please feel free to also tell us the points that were missing during your experience on HawaiiSurf so that we can make improvements.
See you soon, the HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2020
Product as described, too bad delivery was longer than expected and for the lack of communication....
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Response from HawaiiSurf
Hello Sir,
We apologize for this inconvenience, we are escalating the information! We hope that the product meets your expectations.
See you soon, the HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2020
I was informed several days after my order that the purchased product was out of stock... I therefore had to change color... Preparation and shipping were long, there is a lot of room for improvement!!!!
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Response from HawaiiSurf
Hello Sir,
Indeed, we experienced delays due to our inventory, it is difficult to contact in a timely manner when our entire team is mobilized... However, we are now up to date and our service is well in place. We thank you for your constructive review which gives us some ideas on areas to improve. We hope to see you again very soon!
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2020
Merchandise conforms to the description but delivery time was supposed to be between 48h and 72h at the relay point.....and in the end: 7 days late!
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Response from HawaiiSurf
Hello Sir,
We thank you for your feedback, we would like to apologize for this delay which was due to the inventory of our warehouse and required the mobilization of our entire team. We wish you good sessions with your new equipment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2020
The site is great just a bit disappointed to have ordered an orange birdhouse skateboard deck and received a purple one..
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Response from HawaiiSurf
Hello Sir,
We apologize for this inconvenience, if you wish we can proceed with an exchange of your deck, just reply to this comment, our customer service will then contact you to provide all the necessary information to proceed with this exchange.
We hope to see you again very soon on our site, the HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2020
Pleasant site
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Response from HawaiiSurf
Hello Madam,
We thank you for your comment!
See you soon, the HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2020
Package arrived in a completely smashed box
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that the delivery of your package did not go well, we have reported the information to the carrier! We thank you for your comment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
This is the first time I buy a board and they didn't offer me the grip. Had to order one and wait again... Otherwise, the board is cool!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2019
"+(+*-&-%]^]
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2019
Satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2019
Very disappointed with the delivery and no response to my message from customer service...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2019
Bad customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2019
Order received quickly, in line with my expectations. The downside concerns the packaging which leaves something to be desired: a large plastic envelope where the bearings and my bones speed cream were well shaken, a bottle of speed cream leaked.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2019
Decent site but wrong item sent: a T-shirt instead of a sweatshirt.... at 56€!.... waiting for the exchange procedure....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2019
Super fast delivery
Quality product
HOWEVER; Screws not included in the box without it being mentioned anywhere
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2019
Good material but grip assembly not great
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2019
I received my bushings with a missing washer. And the soft package made everything loose, luckily the lubricant for bearings was well sealed! Everything was out of the boxes and packaging. Too bad the price was attractive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2019
All good, except for a small impact (you can see the wood on 1cm) on the board
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2019
I would have liked to be informed that the boards were sold without grip. I would have ordered some.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2019
Good reception of the products. However, it was impossible to select a pickup point via GLS while there is one just next to my house. So I opted for home delivery (paid) which was supposed to arrive between such and such date. Delivery a day earlier, not being at home my package was dropped off at the pickup point I wanted without incurring delivery fees. I specify that the pickup point selection did not show any PR in the center of Bordeaux, just a few in the CUB (quite far then). So we are forced to take the paid home delivery even though we will go pick up the package next to our home.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2019
difficulties in validating an order
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Response from HawaiiSurf
Hello,
thank you for your feedback. We would be happy to know what caused you problems to improve our customer experience. We remain at your disposal. Best regards, the HawaiiSurf team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2019
Surprising stock management. And surprising customer service. Message left on the answering machine quite abrupt and no apology for the mistake.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2019
I ordered on a Sunday and I only saw delivery information appear on Thursday. I tried to contact you by phone at least 10 times without success. I then sent you an email and got no response. However, on Thursday I received information from the carrier and I received my package on Friday. If I need again, I will order from your site but there is a big downside on communication.
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