Customer reviews of HawaiiSurf

9,4 /10

Based on 10 175 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 129 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

3 star reviews

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Acheteur Vérifié

Published on 22/06/2019 à 00h43 following a purchase from 15/06/2019

Lol

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Acheteur Vérifié

Published on 21/06/2019 à 02h13 following a purchase from 16/06/2019

I ordered on Sunday with the Chronopost option (1 PM the next day) but I only received my order on Wednesday noon. I know it's a business day but I should have received it on Tuesday before 1 PM since I paid for this service

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Acheteur Vérifié

Published on 13/06/2019 à 14h06 following a purchase from 10/06/2019

On this order, the blue Santa Cruz cap is junior size! I can't fit my head in it... too bad, nice product

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Acheteur Vérifié

Published on 03/06/2019 à 17h00 following a purchase from 30/05/2019

Hello, the delivery is fast as indicated but the delivery person is not the same because he arrived and only rang once, my cousin was sleeping and since he only rang once he wasn't sure so he didn't go out, then he left directly leaving an email rather than a text. Knowing that we do not receive the notification, he went back to Vannes which is still 1 hour away from my home. So the delivery person is a bit abusive.

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Acheteur Vérifié

Published on 03/06/2019 à 13h16 following a purchase from 13/05/2019

The delivery times, the products and the packaging were very good however I sent a request to customer service for which I never received a response (in two weeks).

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Acheteur Vérifié

Published on 27/05/2019 à 10h25 following a purchase from 22/05/2019

Too bad the store doesn't open in the afternoon, it's discouraging.

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Acheteur Vérifié

Published on 26/05/2019 à 22h12 following a purchase from 18/05/2019

Quality site and products, the tracking of the package should be improved, it's hard to understand if the package is in delivery or preparation, the information on this subject is too vague.

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Acheteur Vérifié

Published on 21/05/2019 à 21h58 following a purchase from 16/05/2019

Simple site where I often find promotions.

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Acheteur Vérifié

Published on 19/05/2019 à 16h56 following a purchase from 24/04/2019

Good site, order placed easily

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Acheteur Vérifié

Published on 19/05/2019 à 09h06 following a purchase from 12/05/2019

Very good but no screws sold with the plates while the seller had confirmed to me that they were provided with the plates.

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Acheteur Vérifié

Published on 17/05/2019 à 07h19 following a purchase from 18/04/2019

Well-made site, but I went to the store. No order via the site.

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Acheteur Vérifié

Published on 16/05/2019 à 14h09 following a purchase from 09/05/2019

Delivery time and location not respected.

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Acheteur Vérifié

Published on 13/05/2019 à 21h59 following a purchase from 30/04/2019

Online stock announced does not match availability in store. The presentation of the items could be more technical and precise.

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Acheteur Vérifié

Published on 11/05/2019 à 09h53 following a purchase from 28/04/2019

A week to receive the parcel, a bit long, but well there was a public holiday!

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Acheteur Vérifié

Published on 07/05/2019 à 09h01 following a purchase from 28/04/2019

Lack of certain precision regarding a size guide depending on brands, the number of wheels in a set, details on possible returns

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Acheteur Vérifié

Published on 26/04/2019 à 15h18 following a purchase from 22/04/2019

The package was damaged

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Acheteur Vérifié

Published on 23/04/2019 à 19h54 following a purchase from 08/04/2019

Excellent

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Acheteur Vérifié

Published on 11/04/2019 à 15h05 following a purchase from 08/04/2019

High delivery costs. Delay ok. Website ok

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Acheteur Vérifié

Published on 11/04/2019 à 14h34 following a purchase from 06/04/2019

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Acheteur Vérifié

Published on 07/04/2019 à 15h15 following a purchase from 27/03/2019

I don't know the site, but I do know the store. Following my dissatisfaction with 1 out of 2 products purchased, hawaiisurf contacted me to resolve my issue: this approach is positive in itself, let's wait for the follow-up. Nice material but in April, indeed, ski shoes are rarer and I should have acted sooner for this purchase.

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Acheteur Vérifié

Published on 06/04/2019 à 12h50 following a purchase from 04/04/2019

Competent seller but unpleasant, with a smile it's nicer! Customers come to see sellers for information, not to be treated like someone who knows nothing. Sales technique needs to be reviewed...

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Acheteur Vérifié

Published on 01/04/2019 à 17h55 following a purchase from 23/03/2019

Fast shipping and neat packaging, but no tracking during shipping. I randomly went to the relay point suspecting it should have arrived since the few days I ordered. I find the site average since it was redone. It's pretty, but full of bugs, especially in keyword searches. And there was no tracking, too bad.

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Acheteur Vérifié

Published on 01/04/2019 à 14h02 following a purchase from 29/03/2019

First order placed.
The package has not yet been delivered.
This is therefore just a temporary review.

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Acheteur Vérifié

Published on 25/03/2019 à 07h05 following a purchase from 17/03/2019

Long delay for 10 euros of shipping

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Acheteur Vérifié

Published on 22/03/2019 à 00h31 following a purchase from 14/03/2019

The box was pierced (broken through) and the inner plastic packaging was torn over 15 good cm! Fortunately, the wetsuit was fine! So packaging and transport need improvement!

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Acheteur Vérifié

Published on 19/03/2019 à 20h56 following a purchase from 08/03/2019

There are more and more days between the order and delivery, you say it’s shipped and it’s not true, I received the package today, March 19, before when I ordered from Claude I had the packages 2 days later, now it takes at least 10 days, when it’s been more than a week and I don’t have a package I call you not happy and strangely I receive 3 days after each complaint the promo code instead of the licensed rate never works. Best regards, Ghislaine Ponty

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Response from HawaiiSurf Published on 20/03/2019

Hello,
We sincerely apologize for the delay on this last order, we indeed had a hiccup with the shipment, the first envelope sent was lost by the carrier, everything was shipped and good for us.
Before having your feedback, to inform us that you hadn’t received anything, we then made an urgent reshipment. The fact that you call “not happy” has nothing to do with the reception shortly after, by simply informing us, happy or not we would have reacted in any case =) .
No need to generalize exceptions, delays remain rare, apart from this one corresponding to a delivery problem with the carrier. We noted only one delay for a set of bearings ordered during the sales last June.
When the code doesn’t work, we handle it manually, the refund of 10% of your order has actually been processed today.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 07/03/2019 à 22h22 following a purchase from 28/02/2019

Used to super quality with HawaiiSurf, I was just surprised when opening the package to see one of my wheel sets opened and re-taped as best as possible. (nothing serious)
Fast, correct and reliable site

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Acheteur Vérifié

Published on 03/03/2019 à 13h24 following a purchase from 27/02/2019

Hello, I ordered a set of pads for my board, which I paid 15€. The surprise was not very pleasant when I received my item with a label on it, 15€ crossed out -50%, new price 7€50. The customer perception is not very good. Otherwise, the delivery was fast and the item was in good condition.

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Acheteur Vérifié

Published on 24/02/2019 à 08h50 following a purchase from 19/02/2019

Phone contact really great, very good advice, nothing to complain about. However, the delivery, although fast, leaves something to be desired in the sense that everything was moving around in the box, the ordered items thrown loosely in the delivery box... In short, it was my first order, I might try again but if this happens again, I will buy elsewhere.

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Acheteur Vérifié

Published on 19/02/2019 à 21h44 following a purchase from 13/02/2019

Lack of description under some items

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Acheteur Vérifié

Published on 13/02/2019 à 14h05 following a purchase from 21/01/2019

I bought a sale short, fast delivery. Unfortunately, I took a size too small but I was able to return it for a larger size, Haiwaiisurf exchanged it without any problem. To improve: - the communication on the site: on the product page it says once 'free shipping' without further mention, and at the bottom of the page it is added 'from 89€ purchase'. I felt misled when I had to pay shipping fees at purchase! - the product exchange process, it's more convenient when we are sent a label to print/stick on the package rather than doing everything manually at the post office.

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Acheteur Vérifié

Published on 13/02/2019 à 14h05 following a purchase from 21/01/2019

I bought a pair of shorts on sale, fast delivery.
Unfortunately, I took a size too small but I was able to return it for a larger size, Hawaiisurf exchanged it for me without any problem.
To improve:
- the communication on the site: on the product page it is written once "free delivery" without further mention, and at the bottom of the page it is added "from €89 purchase". I felt deceived when I had to pay shipping fees at purchase!
- the product exchange process, it is more convenient when we are sent a label to print/stick on the packaging rather than doing everything manually at the post office.

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Acheteur Vérifié

Published on 12/02/2019 à 22h32 following a purchase from 07/02/2019

Good. But I paid for next-day delivery before 1 PM and I waited 3 days for my package, even though there were no weekends or holidays in between

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Acheteur Vérifié

Published on 02/02/2019 à 23h37 following a purchase from 24/01/2019

GOOD!!!, but expensive, the delivery costs! (let's say that the delivery costs me 4 times the price of the item..!)

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Response from HawaiiSurf Published on 22/02/2019

Hello,
Unfortunately, the delivery rates are fixed (for Belgium as for France) and it is true that for just a spare part it may seem disproportionate..
We remain an independent shop and do not have the physical means (weighing each reference) and technical means (developing/integrating a solution on the site) to adjust delivery costs based on the theoretical weight of one or more items in an order, for the moment.
Without pushing for personal consumption, the 'good plan' in this case would be to group an order with other riders to take advantage of interesting rates on other wear parts (wheels, plates, etc.) by sharing the delivery.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 02/02/2019 à 23h37 following a purchase from 24/01/2019

GOOD!!!, but expensive, the shipping costs! (let's say that the shipping costs me 4 times the price of the part..!)

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Response from HawaiiSurf Published on 22/02/2019

Hello, Unfortunately, the shipping rates are fixed (for Belgium as for France) and it is true that for just one spare part it may seem disproportionate.. We remain an independent shop and do not have the physical means (weighing each reference) and technical means (developing/integrating a solution on the site) to adjust shipping costs based on the theoretical weight of one or more items in an order, for now. Without pushing for personal consumption, the 'good plan' in this case would be to group an order with other riders to take advantage of interesting rates on other wear parts (wheels, plates, etc.) by sharing the shipping. Best regards Romain HAWAIISURF

Acheteur Vérifié

Published on 31/01/2019 à 14h41 following a purchase from 22/01/2019

XL t-shirt corresponds more to a double 2XL, so too big.

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Acheteur Vérifié

Published on 31/01/2019 à 14h41 following a purchase from 22/01/2019

The XL t-shirt is more like a double 2XL, so too big.

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Acheteur Vérifié

Published on 29/01/2019 à 13h21 following a purchase from 11/01/2019

The speed category is missing for inline skates. Otherwise, it's well done and ergonomic.

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Acheteur Vérifié

Published on 29/01/2019 à 13h21 following a purchase from 11/01/2019

The speed category is missing for inline skates. Otherwise, it's well done and ergonomic.

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Acheteur Vérifié

Published on 29/01/2019 à 08h19 following a purchase from 19/01/2019

I had to wait 4 days after the order to receive an email confirming the shipment of the package, it's a bit long, after I don't know if this problem was due to the seller or the delivery person.

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