HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
I had to wait 4 days after the order to receive an email confirming the shipment of the package, it's a bit long, after I don't know if this problem was due to the seller or the delivery person.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2019
Product as described. Well packaged. I chose the chronopost option for next day delivery. The package only left the next day even though I ordered in the morning as specified
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2019
Product compliant. Well packaged. I chose the chronopost option for next day delivery. The package only left the next day even though I ordered in the morning as specified
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2019
24-hour delivery not respected even though an extra cost was paid ... not very correct!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2019
24h delivery not respected even though an extra cost was paid... not very correct!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2019
a bit expensive for what it is, 12 euros for two pieces of neoprene... as for the shipping costs, really too expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2019
A bit expensive for what it is, 12 euros for two pieces of neoprene... as for the shipping costs, really too expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2019
Items very good but big problem with my order for which I had to call 4 times
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2019
Items very good but big problem with my order for which I had to call 4 times
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2019
very fast order, just the price of the parts a bit expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2019
very fast order, just the price of the parts a bit expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2019
The product was as ordered and without defects. However, Hawaii surf shipped it in its original packaging, without putting it in a transport box to protect it, just wrapped in black plastic film. This is the fourth ski helmet I have bought online, and I had never seen that! Luckily the carrier, DPD, is very professional, and managed to deliver it to me without a hitch!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2019
The product was as ordered and without defects.
However, Hawaii surf shipped it in its original packaging, without putting it in a transport box for protection, just wrapped in black plastic film. This is the fourth ski helmet I have purchased online, and I had never seen that! Fortunately, the carrier, DPD, is very professional, and managed to deliver it to me without a hitch!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2019
Package delivered to another address.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2019
Package delivered to another address.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2019
Very good price overall and items matching the order.
Delivery fees too high to Belgium.
Order preparation time before shipping relatively slow (1 week) due to the sale period.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2019
Very good price overall and items corresponding to the order. Delivery costs too high to Belgium. Order preparation time before shipping relatively slow (1 week) due to the sales period.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2019
Limited packaging for a fragile helmet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2019
Limited packaging for a fragile helmet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2019
Item not compliant I will return it as soon as possible
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2019
The site is very well done, I found exactly what I was looking for. However, I was not informed about the delivery to the relay point, I had to contact Hawaii Surf to find out where the delivery was
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2019
Order received quickly, no issues. Product as described, well packaged.
But the delivery with DPD... still not punctual despite the PREDICT service, and the delivery person who refuses to go up 3 floors to make the delivery...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2018
Product description not precise enough
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2018
Very good quality product, delivery problem (delivery expected in 48h, ended up taking almost 1 week and a half 'during the holiday period')
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2018
No respect for deadlines
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2018
Item as described but issue with the delivery location. The item did not arrive at the selected pickup point but at another one in the nearby city!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2018
Very fast shipping, but the board was a bit damaged
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2018
Order placed on 05/12 shipped on 07/12 option 24h/48h but still not received on 12/12. This is not Hawaïsurf's fault but the delivery service. We will see the state of the package.
But for now no review.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2018
Email sent to check if the order has been shipped. Quick response and shipping done immediately
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2018
It's only after we place our order that we receive a discount voucher....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2018
a bit disappointed that the ordered suit was not packaged, I feel like it was on display
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2018
If you need a very specific reference, it's better to call, as you won't find it on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2018
Anti-theft not removed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/10/2018
Not all products available in store are available on the site.
Software change preventing direct FFRS discounts but in different ways.
Professional and accommodating telephone responses and advice
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2018
Searching for products is quite simple
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2018
Hello, item ok but communication problem with delivery to relay point. Delay exceeded and reminder SMS before the initial SMS!!! Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2018
Torn packaging and grossly taped, for a Christmas gift it's very average. Response to the email regarding the delivery location received once the package was delivered... Not very useful then. Nevertheless, fast and compliant delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2018
the card payment page did not work for several days, the Hawaiisurf team or their IT provider had difficulties resolving the problem which was unstable. My purchase was therefore delayed by a week, I did not receive any commercial gesture, especially since the item saw its price drop the day after my order. The carrier (DPD) never informed me of the delivery of the product to the relay point, the tracking number was unknown.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2018
Problem with the validity of gift vouchers, problem with order tracking (no automatic return, unidentified package)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2018
No major problems but difficulty finding information to order the best size according to the roller brand
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