Customer reviews of HawaiiSurf

Receipt date between the 5th and 6th
Received on the 9th
Impossible to know where the package is!

The rollers are perfect but the delivery times were not respected and the customer service was not friendly at all

I received an email about the arrival of my package, and it arrived in perfect condition. However, the delivery times were absolutely not respected. I was supposed to receive it on Wednesday, August 15 or Thursday, August 16, but I only received it yesterday, Monday, August 20. The delay doubled and I don't find that normal.

good products

Next day delivery is promised for any order placed before 2 PM.....I ordered my rollers on Thursday at 11 AM....I should have received them on Friday....I needed them for the weekend. The rollers finally arrived on Tuesday. Additionally, the white plastic part of the rollers is yellowed :(

Clear site often offering promotions on skate gear. The only downside is the grip that comes with the board. It is of poor quality.

Received quickly but did not receive the right sneakers...not the right color.

Always a problem with grip tape why not use mobgrip or jesup instead of cheap grip?

Still not delivered, although it was supposed to arrive yesterday

Very good products, nothing to complain about regarding the store. However, absolutely avoid home delivery by TNT! While I was entitled to free delivery to a relay point, I decided to pay 7.90 euros for home delivery because it was more convenient for me. Except that TNT didn't even bother to come to my home and directly dropped my package at a relay point 8km from my house at the beginning of the day! Paying nearly 8 euros for a service I was entitled to for free is a bit hard to swallow...

Delivery time not respected

Lack of product definition

Super price, I opted for in-store delivery but the reception was really average. Not a big deal but it leaves a bad feeling. The impression of bothering people.

Nothing to say about the site, I am very satisfied. However, paying €7.90 with TNT who doesn't even ring the intercom at my home and goes directly to deliver the package to a relay point!!! Apparently we were 4 or 5 people in this case!!! I would like a refund of my shipping costs. Thank you. Best regards

Good

The site is good. The information found there is relevant. The 3 stars come from the fact that an item marked 'in stock' on the site was not. Ordered on April 28 and hoped for May 2 or 3, it was picked up on May 29. Good packaging. The time has finally come to enjoy it! Isn't that the main thing? Good rides to all.

No problem with the products, but the delivery time was too long

This is the second time I order from Hawaiisurf, and both times I was charged and then told that the product was out of stock and they would proceed with a refund. The refund is well established but the disappointment of not having the item is also there.

Good site and a wide choice at interesting prices.
However, regarding delivery, paying for a service and not receiving it at home but at a relay point is unprofessional.

Well, the site itself is okay... it's at the delivery level that there are shortcomings...
Passages without warning, just leaving the notice in the mailbox
Not cool

Good but not a huge choice either

Delivery time correct but upon delivery, the box had 2 big holes and a truck was sticking out of the box!! There should have been more protection like bubble wrap or something else because the 2 trucks were just covered with plastic packaging and must have been well mishandled....Fortunately, upon unpacking, no issues.

Nothing to say about the delivery. However, it is difficult, if not very difficult, to communicate with you. I had requested a modification on the order, which was not taken into account, nor any comment. I sent a comment upon receipt, without any news as well. So I will have a skateboard that is not the one of my dreams and will have to modify it later, too bad,

Quick shipping

I went to pick up the product as stated 3 hours after my order, it was not ready. I had to wait an hour as the preparer was busy with other tasks phone sales.

Clear site, quality products, very competitive prices.
However, delivery time not respected (ordered before 3 PM for next day delivery. Package received 3 days later)
Very light packaging (a simple cardboard around a snowboard, no protection)

package finally received not without complications!!! boots conform to what was expected

I give 3 stars for the unreachability of the order tracking service. No response via Messenger and email. Unreachable by phone. Too bad because the package finally arrived on time despite a late shipment. Your carrier DPD is very efficient.

was supposed to be delivered on February 1 or February 2 but not yet received I was supposed to leave for a snow weekend, too bad :(
I still haven't received my bindings, I'm still waiting for them

Average reception at the store. Crumpled paper invoice.

The order has still not arrived!!!

Hello,
Pay attention to the expected delivery date...
Indicate a range instead of an exact date, as it is not respected!

The site is very good, but unfortunately I am disappointed with my order: a neoprene wetsuit that arrived without packaging or original label and which, folded in 6, was not packaged well for the protection of the latter... otherwise site and delivery very fast. I still recommend based on my previous purchases. Unfortunately, I will have to return the product because the size does not fit.

Fast shipping..serious. The only downside is that my order did not resemble the photos presented..

Problem with order tracking and no information for delivery. No tracking number and delivery was unexpected! Otherwise, product well packaged and received in perfect condition.

Promises ultra-fast delivery. But actually no.

Very fast shipping, but the board was shipped with glue residues, it doesn't look very professional for equipment like that. Very unfortunate!

Product compliant with my expectations.
However, there was a delivery issue (duration), independent of the site.
Problem resolved with Hawaiisurf but it took a bit of time (phone line down, during the holidays!).

Slow delivery

This site is quite good.
However, it should be noted that the sizes run a bit large.
Moreover, I was supposed to receive my package between the 11th and 12th. Not having received anything by the 15th, I decided to write an email, then a Facebook message (faster response) and I was told that my package had been returned due to a barcode reading error with the carrier.
I understand that there can be such issues. But I would have found it more appropriate to be informed. Especially since it took me a while to get my response as I tried to contact the delivery service for 2 days in a row without ever having anyone on the line (I always ended up being redirected to the voicemail).
Nevertheless, I still recommend this site, at least for the quality of their products.