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A
Rating: 3 out of 5
Simple plastic film around the shoe box as packaging... borderline.
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
3 star reviews
Reset filtersA
Rating: 3 out of 5
only one t-shirt out of 3 ordered was wrapped in plastic film and was partially ripped open, the other two t-shirts were loose in the package.
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Response from HawaiiSurf
Hello Sir,
The plastic film around the t-shirt was ripped open so that we could place the price on the supplier's label of the product.
The packaging box must not have been resized which caused the products to be jumbled during transport.
Please excuse us for this oversight.
Best regards,
Kevin
HAWAIISURF
The plastic film around the t-shirt was ripped open so that we could place the price on the supplier's label of the product.
The packaging box must not have been resized which caused the products to be jumbled during transport.
Please excuse us for this oversight.
Best regards,
Kevin
HAWAIISURF
A
Rating: 3 out of 5
Very difficult to obtain and impossible to print.
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A
Rating: 3 out of 5
Average
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A
Rating: 3 out of 5
The package is announced to have arrived at the relay point on December 8 by DPD, but on the 10th it is still not there! Moreover, DPD services, evaluated several times elsewhere, are systematically deplorable in Indre and Loire. Changing operators is certainly the best solution for your image.
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A
Rating: 3 out of 5
The package was very damaged but the contents were not too affected.
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A
Rating: 3 out of 5
Shipping then delivery problem; deadline not respected at all and without compensation...
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A
Rating: 3 out of 5
I received my package damaged.
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A
Rating: 3 out of 5
Fast delivery and site OK. Delivery to Belgium could be free (for an order of this amount ... like many other sites). The site should allow ordering an item that is out of stock (indicating the delay) because currently, items just do not appear. So we don't really know if it's an item that might be available or not ... for example, a spoiler buckle for fr1 size 43. And I don't really want to check all the time if the item appears in the list ...
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A
Rating: 3 out of 5
Fast delivery, well packaged, but a bit expensive (€25 for an order over €100...). Some online sales sites offer free shipping more easily ...
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A
Rating: 3 out of 5
This screw is not suitable for my truck. Is there a way to get a refund?
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A
Rating: 3 out of 5
Very basic packaging, the skateboard received was already a bit damaged, I expected a bit more protection given the price
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A
Rating: 3 out of 5
average
I ordered 2 pairs of socks and only received one!!!!
the other was purchased before my check arrived even though I ordered 2, that's not cool
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I ordered 2 pairs of socks and only received one!!!!
the other was purchased before my check arrived even though I ordered 2, that's not cool
A
Rating: 3 out of 5
An item in stock on the site was no longer available in reality, fortunately good customer service offered me several options.
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A
Rating: 3 out of 5
there was always the anti-theft device in the pocket of the jacket at the reception,
and I damaged the fabric while removing it - a shame for a jacket at that price!
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and I damaged the fabric while removing it - a shame for a jacket at that price!
A
Rating: 3 out of 5
Satisfactory delivery, disappointment on one part of the product.
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A
Rating: 3 out of 5
I am missing a bar of wax otherwise fast delivery (first time this happens to me)
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A
Rating: 3 out of 5
missing size!
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A
Rating: 3 out of 5
Delivery one day late. However, following my email to know where my order was, I received a quick response and a solution was provided to me.
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A
Rating: 3 out of 5
Delivery on time, product assembled correctly ... or almost, the grip of my board is bitten on one side. Too bad for a new product!
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A
Rating: 3 out of 5
The site is good but there was a stock error and the delivery is 7 days late
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Response from HawaiiSurf
Hello,
I apologize for the delay with your order, my colleagues had to wait for the new Secrid reception to send you the missing wallet.. unfortunately we could not send it earlier.
Best regards
Romain
HAWAIISURF
I apologize for the delay with your order, my colleagues had to wait for the new Secrid reception to send you the missing wallet.. unfortunately we could not send it earlier.
Best regards
Romain
HAWAIISURF
A
Rating: 3 out of 5
good quality items, fast delivery
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A
Rating: 3 out of 5
Fast delivery. However, the packaging was poor. They disassembled the plate by breaking the screw in the spacer to remove the brake. The plate was loose in the package without protection, so it is scratched. And when we report it on the site, no response... ultimately 2 stars would have sufficed
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A
Rating: 3 out of 5
One week delay on delivery. A mistake that happens. Other orders went well.
The products are perfect, in line with my expectations.
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The products are perfect, in line with my expectations.
A
Rating: 3 out of 5
At €299.99 for the pair of rollers, I would have greatly appreciated unboxing a new, unopened product that hasn't already been used... Despite a well-designed website and package tracking, my feelings remain mixed for my first order on the site...
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Response from HawaiiSurf
Hello,
I am sorry if the pair received had some signs of trying in the store, having a physical store we have customers who can try the items, the products can be opened, and have rolled a few meters while being new.
Best regards
Romain
HAWAIISURF
I am sorry if the pair received had some signs of trying in the store, having a physical store we have customers who can try the items, the products can be opened, and have rolled a few meters while being new.
Best regards
Romain
HAWAIISURF
A
Rating: 3 out of 5
I sent you an email the same evening to add 2 measuring tapes that I had forgotten but I received no response from you. I didn't want to pay shipping fees
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A
Rating: 3 out of 5
The site is very well made and the order is easy. Unfortunately, I did not receive a text when my order arrived at the pickup point, so I waited... Otherwise, the order arrived at the pickup point in less than 24 hours.
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A
Rating: 3 out of 5
Grip poorly placed on the board.
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A
Rating: 3 out of 5
Delay too long to restore the site accessible during a malfunction.
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A
Rating: 3 out of 5
Delivery time not in accordance with what was announced. Well, let's admit that we were in a sale period, the delay could come from there, but on the other hand, a response to my 2 emails would have been appreciated! The first to be informed about the order tracking and the second to warn them that they had sent my order twice and that I would therefore proceed to return this second package! Not a thank you, nothing nada. So improve your customer service.
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A
Rating: 3 out of 5
Delivery by TNT = zero
slight error on the address (street instead of alley)
The order did not arrive despite all the other information provided.
I had to go pick it up at a relay point despite the €6 paid to receive the package at home!
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slight error on the address (street instead of alley)
The order did not arrive despite all the other information provided.
I had to go pick it up at a relay point despite the €6 paid to receive the package at home!
A
Rating: 3 out of 5
+ : Product received quickly at the pickup point, in accordance with my order, good price.
- : I chose to pay in 3 installments, so I do not have free returns. I find it a shame to have free returns only if you pay via Paypal. I hesitated for a long time before buying.
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- : I chose to pay in 3 installments, so I do not have free returns. I find it a shame to have free returns only if you pay via Paypal. I hesitated for a long time before buying.
A
Rating: 3 out of 5
An option should be added to verify if the city matches the postal code
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A
Rating: 3 out of 5
Good price, good product, but no extra packaging for shipping, so the box was deformed upon arrival, however the items were not too damaged.
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A
Rating: 3 out of 5
Like an e-shop for clothes and sports equipment at reduced prices. I would also say that it's a shame that, for example, there is no small description explaining how the brands fit (smaller or larger than size), for example, Vans fit small and if you don't know that and order, it often ends up being too small!
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A
Rating: 3 out of 5
long delivery......
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A
Rating: 3 out of 5
Website and prices are correct. Just need to add complete information regarding the size of the boards, especially the wheelbase.
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A
Rating: 3 out of 5
One of the bearings I ordered is not in good condition!
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A
Rating: 3 out of 5
Delivery problem, parcel dropped off at the relay and not at home. Nothing to complain about the order
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A
Rating: 3 out of 5
Hello, I placed my order before 1 PM but it was not taken into account, then I received a missed grip with already a cut on it at the wrong size
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