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C
Rating: 4 out of 5
Fast
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
4 star reviews
Reset filtersY
Rating: 4 out of 5
Delivery as expected
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J
Rating: 4 out of 5
The article matches the description on the site. The discount is interesting.
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J
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Thick suit but just a small defect on the women's suit, a little bit unstitched at the knee joint. I glued it back myself
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S
Rating: 4 out of 5
Fast delivery, product as described, thank you very much
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H
Rating: 4 out of 5
You do not offer a size for the plates, you put for the item I bought 2932; what does that mean? I bought it and it’s a size for children; it’s useless it didn’t seem so small in the photo.
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R
Rating: 4 out of 5
The product corresponds well to the order, it just took a few days for shipping
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C
Rating: 4 out of 5
Very good product
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P
Rating: 4 out of 5
Best price noted on the day I ordered the item (adidas superstar).
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L
Rating: 4 out of 5
Good deal especially for getting the XXL or 3 XL Rythm super brand
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J
Rating: 4 out of 5
Perfect surfboard! Delivery and packaging were very careful. However, the site offered me a sock cover when I added my board to the cart. I took it without looking too closely at the description, but the size did not match my board...
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F
Rating: 4 out of 5
The delivery was very fast. The delivery box was intact. However, the box of the rollers was in very bad condition. I had concerns for the rollers but they seem new. Second order on the site because the rollers from the first order were too small. No possibility to get the discount from the first order.
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M
Rating: 4 out of 5
10 days of waiting without information or tracking number between the payment of the order and the day of its preparation, which made me doubt the seriousness of the site.
Good surprise afterwards: I recommend.
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Good surprise afterwards: I recommend.
M
Rating: 4 out of 5
Good
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E
Rating: 4 out of 5
Good products but slow and chaotic delivery although expensive.
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L
Rating: 4 out of 5
More items with more specific choices.
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C
Rating: 4 out of 5
Good quality and received quickly but tracking not very detailed
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R
Rating: 4 out of 5
Delivery times a bit long but it's a minor detail.
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A
Rating: 4 out of 5
The parcel took a little longer to arrive than expected, but the product was at a great price and I was really happy with my order
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K
Rating: 4 out of 5
Very satisfied
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R
Rating: 4 out of 5
GOOD INFORMATION
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M
Rating: 4 out of 5
GOOD
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R
Rating: 4 out of 5
Impeccable!
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J
Rating: 4 out of 5
Satisfied with the service from Hawaiisurf. For one more star, they should work with other carriers than DPD who are really the bottom of the basket in the profession
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N
Rating: 4 out of 5
Item conforms to the description and arrived in good condition, correct packaging, fast shipping, good promotion but it's better to wait for sales.
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N
Rating: 4 out of 5
Good follow-up
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Y
Rating: 4 out of 5
Very satisfied
Ultra-light pants, just as I wanted
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Ultra-light pants, just as I wanted
C
Rating: 4 out of 5
As per the order. The bottom is a bit small...
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X
Rating: 4 out of 5
perfect
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V
Rating: 4 out of 5
The transaction went well. The delay between the order and its reception was too long and too little information between the company and the customer.
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M
Rating: 4 out of 5
The tracking was clear and especially the shipping was fast
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T
Rating: 4 out of 5
Very good price. However, selling a board without grip always surprises me.
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R
Rating: 4 out of 5
Meets my expectations
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C
Rating: 4 out of 5
Simple order and very fast delivery. I need to return the product due to size, I can't give my opinion yet regarding the return.
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N
Rating: 4 out of 5
Good transaction overall but the delivery 'the next day before 1 PM' was not respected despite the payment of the additional €20. And despite the announcement of a refund, I am still waiting 15 days later.
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M
Rating: 4 out of 5
Products arrived in good condition despite the ridiculous box!
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A
Rating: 4 out of 5
Good quality products and Juliette (customer service) is very good advice! Understanding and accommodating team. Only problem: the board is delivered in its cover (ordered with) without bubble wrap or special protection for the nose/tail as indicated on the site and confirmed over the phone… The board arrived safe and sound but could have suffered damage during transit and the note would not have been the same…
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A
Rating: 4 out of 5
Very good service. The delivery during the holidays was a bit complicated but Hawaiisurf did a very good follow-up.
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A
Rating: 4 out of 5
Good seller.
Compliant products and packaging OK.
But disappointed by the optional J+1 shipping before 1 PM: order confirmed on Thursday 13/02 at 4 PM and delivery on Monday 17/02. I think the carrier did not deliver on Saturday but it would have been better to indicate that.
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Compliant products and packaging OK.
But disappointed by the optional J+1 shipping before 1 PM: order confirmed on Thursday 13/02 at 4 PM and delivery on Monday 17/02. I think the carrier did not deliver on Saturday but it would have been better to indicate that.
Response from HawaiiSurf
Thank you Arnaud for this feedback. We will get in touch with the carrier and get back to you regarding the express delivery. We apologize for the inconveniences caused. Hoping the material gives you good sensations. See you soon on HawaiiSurf!