Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

4 star reviews

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
Received quickly thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2019
Fast, beautiful material. Unfortunately, despite choosing a larger size, it doesn't fit... Had to return the product. Too bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
The style and the board are very successful but it's a Christmas gift, I won't know if it's perfect until my son tests the board.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
no delivery problems and attractive prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2019
No protections for the board in the package
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
Received but at a relay point and not at home as requested.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2019
I have ordered several times on the site, I am satisfied. The navigation is smooth although I preferred the previous layout. The delivery is fast. The only small downside this time was that one item was missing from my order, but very quickly the customer service was responsive and managed to rectify this small inconvenience, and the next day I received the missing item! Ordered items: several Invaders Seba 80 mm wheels of different colors, they have quite a good grip and last over time. A safe bet for freeriders and riders ;-) for good sessions in urban mode. I had a preference for the hyper-concrete G wheels but the site apparently no longer sells them, for me they had a bit more grip! I recommend this site for its seriousness.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2019
Delivery a bit long 10 days for stock
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2019
Article compliant deadlines respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2019
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2019
Delivery time too long, initially expected within 3 days and received in 8 days
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2019
Great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2019
Fast and efficient
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2019
All good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2019
simple to use website, product arrived in a very well protected package, however delivery took more than 48 hours.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2019
board well packaged received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2019
Cool promotions
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2019
Not bad choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2019
Delivery a bit slow but staff who looked for solutions following a stock outage
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2019
Good when promotions
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2019
Well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2019
very prompt in terms of ordering, good choice for all kinds of items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2019
Error on the order, but very understanding customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2019
Fast shipping, compliant item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2019
Shipping without problems
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2019
A very good site with a choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2019
well-informed site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2019
Delivery times were respected but no message was sent to inform that the package was available. I had to call the store for information about the delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2019
Fast and efficient shipping.
Easy navigation on the website.
Lack of precision on the product (e.g.: waterproof fabric on the back for sitting)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2019
Very good website. Store where I bought my first board when I was a teenager 20 years ago. If it's still there, that's a good sign.
1 star less because the DPD pickup point didn't make much effort to look for my package which was indeed with them. So 2 trips for one package. Otherwise, customer service (Romain) is serious both in shipping and in the problem with DPD.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2019
Good site, with tutorials, good quality equipment and a choice in every product range, a good specialized store in sliding sports, especially surfing, which is becoming increasingly rare in the Paris region.
Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2019
the site and the professionalism for advice are top-notch. discounts on purchases and birthday vouchers are very appreciated. The suit looks nice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2019
nothing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2019
very fun
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2019
Box completely shattered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2019
Everything is ok, product conforms to the description & well packaged. Just the announced delivery time of 48/72 hours was not quite respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2019
Well equipped, but the roller area a bit too small during peak times as was the case last Saturday
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2019
very well done, easy to navigate
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