Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

4 star reviews

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Acheteur Vérifié

Published on 04/04/2019 à 13h29 following a purchase from 31/03/2019

Very good and very reliable site! Order received within 3 days, however the white screw kit had slightly faded color because it rubbed against the screws...

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Acheteur Vérifié

Published on 02/04/2019 à 22h30 following a purchase from 28/03/2019

Very good site, package delivered before the deadline! Impeccable!

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Acheteur Vérifié

Published on 02/04/2019 à 12h53 following a purchase from 20/03/2019

Fairly well stocked.

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Acheteur Vérifié

Published on 31/03/2019 à 08h58 following a purchase from 25/03/2019

Fast delivery, and a responsive team in case of problems.

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Acheteur Vérifié

Published on 30/03/2019 à 19h20 following a purchase from 25/03/2019

Order ok, slight delay in shipping but responsive customer service.

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Acheteur Vérifié

Published on 26/03/2019 à 23h18 following a purchase from 21/03/2019

Everything is perfect except for the included brakes that are missing. I don't need them but still. Otherwise, it's perfect haha.

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Acheteur Vérifié

Published on 26/03/2019 à 16h19 following a purchase from 18/03/2019

Interesting if one wishes to place an order for streetwear clothing etc

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Acheteur Vérifié

Published on 25/03/2019 à 07h37 following a purchase from 17/03/2019

The site is functional and very practical with great offers. However, it's a shame that I never received any SMS or even an email confirming that my order had arrived...

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Acheteur Vérifié

Published on 24/03/2019 à 02h08 following a purchase from 17/03/2019

Fast delivery, the items could however be better packaged.

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Acheteur Vérifié

Published on 19/03/2019 à 17h32 following a purchase from 12/03/2019

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Acheteur Vérifié

Published on 18/03/2019 à 11h57 following a purchase from 11/03/2019

Fast and reliable. But product descriptions are missing on some items.

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Acheteur Vérifié

Published on 18/03/2019 à 11h11 following a purchase from 10/02/2019

Nothing to report, I recommend, fast delivery.

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Acheteur Vérifié

Published on 17/03/2019 à 16h30 following a purchase from 15/03/2019

Delivery issue quickly resolved by the very pleasant seller thank you Romain

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Acheteur Vérifié

Published on 17/03/2019 à 00h01 following a purchase from 13/03/2019

Efficient and fast! Good promotions at the end of the season. I ordered a Snow on Wednesday evening, received at the relay point on Friday. I take away one star because the cover of my LibTech board was torn. Phone inquiry was efficient.

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Acheteur Vérifié

Published on 16/03/2019 à 15h25 following a purchase from 10/03/2019

Really good, I was worried about getting the wrong size, no problem! A team available and attentive!

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Acheteur Vérifié

Published on 15/03/2019 à 20h59 following a purchase from 13/03/2019

Order preparation and shipping top-notch! 24h!!

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Acheteur Vérifié

Published on 15/03/2019 à 16h44 following a purchase from 09/03/2019

Good, no problems to report.

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Acheteur Vérifié

Published on 15/03/2019 à 15h28 following a purchase from 10/03/2019

Very responsive, fast delivery

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Acheteur Vérifié

Published on 15/03/2019 à 07h14 following a purchase from 07/03/2019

Correct site.

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Acheteur Vérifié

Published on 14/03/2019 à 18h47 following a purchase from 10/03/2019

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Acheteur Vérifié

Published on 10/03/2019 à 20h28 following a purchase from 03/03/2019

Clear site and happy with the promotion I found

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Acheteur Vérifié

Published on 09/03/2019 à 17h01 following a purchase from 06/03/2019

Perfect

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Acheteur Vérifié

Published on 08/03/2019 à 19h40 following a purchase from 02/03/2019

Good delivery made

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Acheteur Vérifié

Published on 08/03/2019 à 14h00 following a purchase from 04/03/2019

Large selection and very good responsiveness. But delivery cost is expensive, especially for amounts < 100€...

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Acheteur Vérifié

Published on 06/03/2019 à 09h30 following a purchase from 25/02/2019

Fast delivery, package well packaged, item compliant with the order

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Acheteur Vérifié

Published on 05/03/2019 à 22h13 following a purchase from 27/02/2019

Simple and easy to use

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Acheteur Vérifié

Published on 03/03/2019 à 07h31 following a purchase from 28/02/2019

I would have given 5 stars if the shipping costs to Belgium were reasonable. I had to send it to my brother in France and I will only receive the package when I see him later this month.

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Acheteur Vérifié

Published on 01/03/2019 à 15h30 following a purchase from 26/02/2019

Fast and compliant service

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Acheteur Vérifié

Published on 26/02/2019 à 11h23 following a purchase from 21/02/2019

Good

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Acheteur Vérifié

Published on 25/02/2019 à 22h53 following a purchase from 21/02/2019

First of all, I am very satisfied with my order, extremely fast delivery.
The only thing I would have to say about my order at hawaisurf is that the board I ordered was for my collection and not to be ridden, so I regret that it was not at least protected and just packed in a box.
(Fortunately, the board had no dents in the paint)
It might be good to add a small comment section on the site when ordering (this might avoid putting grip for nothing if not necessary).

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Acheteur Vérifié

Published on 24/02/2019 à 20h24 following a purchase from 19/02/2019

Fast

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Acheteur Vérifié

Published on 22/02/2019 à 20h15 following a purchase from 12/02/2019

gOOD
tHANK YOU

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Acheteur Vérifié

Published on 22/02/2019 à 14h04 following a purchase from 16/02/2019

Ordered on the night from Saturday to Sunday, I received my package on Wednesday. Quite satisfied with Hawaiisurf. However, I received the shipping notice and tracking number after the email inviting me to come pick up my order.

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Acheteur Vérifié

Published on 19/02/2019 à 07h04 following a purchase from 14/02/2019

Very good !!!!

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Acheteur Vérifié

Published on 18/02/2019 à 18h33 following a purchase from 30/01/2019

Order compliant

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Acheteur Vérifié

Published on 18/02/2019 à 18h33 following a purchase from 30/01/2019

Order as described

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Acheteur Vérifié

Published on 17/02/2019 à 18h39 following a purchase from 10/02/2019

The Flaneurz are really great, a quality product and very practical for the city.
I was rather used to inline skates, it's confusing to switch to quad skates at first, but you get used to it very quickly.
I still find it a shame that HawaiiSurf does not offer a version equipped with brakes as they are very useful... but you can buy them for €20 on the Flaneurz site.

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Acheteur Vérifié

Published on 16/02/2019 à 22h44 following a purchase from 12/02/2019

fast service
maybe lacking explanation on certain products

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Acheteur Vérifié

Published on 15/02/2019 à 16h00 following a purchase from 12/02/2019

Package received quickly and in accordance with the order, thank you. But I didn't give 5 stars because the bag of screws I ordered was torn and all the screws were scattered in the box. Luckily, no screws were missing...

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Acheteur Vérifié

Published on 15/02/2019 à 13h33 following a purchase from 11/02/2019

very good, but no stock on my item which I returned after a color mistake...

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