Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

4 star reviews

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Acheteur Vérifié

Published on 02/12/2018 à 19h48 following a purchase from 22/11/2018

No comment

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Acheteur Vérifié

Published on 02/12/2018 à 15h01 following a purchase from 22/10/2018

Unfortunately, we did not have an extraordinary choice of sizes for the Rollers. Fortunately, the size is slightly too big so it works if you wear a thick pair of socks

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Acheteur Vérifié

Published on 02/12/2018 à 12h49 following a purchase from 29/10/2018

No problem. I will order again.

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Acheteur Vérifié

Published on 02/12/2018 à 11h57 following a purchase from 22/10/2018

very correct

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Acheteur Vérifié

Published on 02/12/2018 à 10h30 following a purchase from 23/11/2018

Great!

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Acheteur Vérifié

Published on 02/12/2018 à 10h10 following a purchase from 28/10/2018

Site with interesting prices, and responsive when we contact them via messenger.

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Acheteur Vérifié

Published on 02/12/2018 à 09h50 following a purchase from 08/10/2018

very good and responsive

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Acheteur Vérifié

Published on 02/12/2018 à 09h45 following a purchase from 27/11/2018

Good, fast.

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Acheteur Vérifié

Published on 02/12/2018 à 09h42 following a purchase from 06/11/2018

Good

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Acheteur Vérifié

Published on 01/12/2018 à 15h58 following a purchase from 27/11/2018

Good site but review your photos.

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Acheteur Vérifié

Published on 01/12/2018 à 10h50 following a purchase from 30/10/2018

compliant product

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Acheteur Vérifié

Published on 30/11/2018 à 21h26 following a purchase from 23/11/2018

nothing to report, very good

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Acheteur Vérifié

Published on 30/11/2018 à 16h36 following a purchase from 09/10/2018

Clear site. Fast delivery.

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Acheteur Vérifié

Published on 30/11/2018 à 15h37 following a purchase from 19/10/2018

Following a processing error, the team was responsive, thank you again!

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Acheteur Vérifié

Published on 30/11/2018 à 13h57 following a purchase from 24/11/2018

Hello, there is a missing return slip in the content.
You need to contact the site, no info on your account about the return
To improve

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Acheteur Vérifié

Published on 30/11/2018 à 13h50 following a purchase from 14/10/2018

well-stocked site

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Acheteur Vérifié

Published on 30/11/2018 à 13h43 following a purchase from 19/10/2018

The shipment was only made 3 days after my order and the tracking of the package was inaccurate

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Acheteur Vérifié

Published on 30/11/2018 à 13h06 following a purchase from 24/11/2018

Delivery longer than expected

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Acheteur Vérifié

Published on 30/11/2018 à 12h58 following a purchase from 09/11/2018

Customer service not very responsive

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Acheteur Vérifié

Published on 18/10/2018 à 16h50 following a purchase from 29/09/2018

Not having received a notification of shipment, I called the delivery service which quickly resolved the situation (and very kindly which is a plus). Package very well wrapped. I haven't taken off my rollers since, thank you!

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Acheteur Vérifié

Published on 11/10/2018 à 00h05 following a purchase from 26/08/2018

Slight delay at the start of the order, but board arrived well, wrapped and protected (in a box with bubble wrap), top notch!

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Acheteur Vérifié

Published on 29/09/2018 à 09h05 following a purchase from 23/09/2018

Great for your speed, however the pickup point is a shame!!!! Very unpleasant person, threatening 10 minutes to retrieve the package because this person was just shouting. I can't believe it!

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Response from HawaiiSurf Published on 05/10/2018

Hello Madam,
we are sorry that your DPD Relais Colis experience was spoiled by unpleasant sellers. We will pass the information on to DPD but we are not responsible for the providers of our partner and have no power over them, we are just the sellers and shippers of the goods.
We invite you to try another parcel relay if there is a next order or to opt for home delivery or your workplace.
Best regards
Kevin VPC

Acheteur Vérifié

Published on 21/09/2018 à 15h20 following a purchase from 17/09/2018

Fast delivery and in accordance with the order

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Acheteur Vérifié

Published on 19/09/2018 à 13h42 following a purchase from 15/09/2018

Perfect

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Acheteur Vérifié

Published on 12/09/2018 à 22h36 following a purchase from 31/08/2018

Well-made site, clean packaging, but: wheels a bit dirty, and package shipped after the date it was supposed to arrive...

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Acheteur Vérifié

Published on 12/09/2018 à 17h53 following a purchase from 08/09/2018

wide choice in surfing and fast shipping

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Acheteur Vérifié

Published on 11/09/2018 à 14h19 following a purchase from 07/09/2018

Clear and easy to use

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Acheteur Vérifié

Published on 10/09/2018 à 21h44 following a purchase from 06/09/2018

Nothing to complain about

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Acheteur Vérifié

Published on 04/09/2018 à 15h30 following a purchase from 31/08/2018

Serious. Fast delivery.

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Acheteur Vérifié

Published on 03/09/2018 à 18h10 following a purchase from 14/08/2018

order well placed, but no order tracking by email,

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Response from HawaiiSurf Published on 18/09/2018

Hello Mrs. Hume,
Indeed at the time of your order a technical issue prevented the sending of tracking to customers, we apologize for this inconvenience as it is undoubtedly practical while waiting for a receipt.
The bug responsible has been resolved in August and the transmission of tracking is now done normally =).
We thank you for your feedback and constructive return!
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 02/09/2018 à 16h06 following a purchase from 28/08/2018

Order delivered very quickly but to a different parcel relay than the one requested, even though the chosen relay was available, I had to go to the other parcel relay because after contacting the carrier, they told me that the error came from Hawai surf. Otherwise, very good experience with their site and delivery (2nd time in less than 6 months)

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Response from HawaiiSurf Published on 18/09/2018

Hello, Indeed the initially chosen relay 'RETOUCHERIE STYLE' unfortunately no longer worked with DPD and had to be saved following your first purchase. In this case, we had to get closer to the nearest relay during shipping. I have no doubt that DPD must have rejected the 'error' rather than simply explaining the situation. Thank you for your feedback and your understanding =) Best regards Romain HAWAIISURF

Acheteur Vérifié

Published on 30/08/2018 à 09h07 following a purchase from 25/08/2018

Top, as usual

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Acheteur Vérifié

Published on 27/08/2018 à 22h31 following a purchase from 23/08/2018

Very good product and interesting price

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Acheteur Vérifié

Published on 26/08/2018 à 17h50 following a purchase from 22/08/2018

Good site

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Acheteur Vérifié

Published on 25/08/2018 à 17h06 following a purchase from 16/08/2018

good

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Acheteur Vérifié

Published on 20/08/2018 à 17h10 following a purchase from 14/08/2018

Difficult shoes to find... Satisfied with my order.

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Acheteur Vérifié

Published on 07/08/2018 à 18h44 following a purchase from 02/08/2018

Good

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Acheteur Vérifié

Published on 05/08/2018 à 14h13 following a purchase from 01/08/2018

I love it, thank you very much.

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Acheteur Vérifié

Published on 03/08/2018 à 20h45 following a purchase from 30/07/2018

Good

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Acheteur Vérifié

Published on 30/07/2018 à 09h23 following a purchase from 24/07/2018

Satisfactory

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