Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

4 star reviews

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2018
You can find everything a rider could be looking for. Only downside, some models are not available in certain sizes and the site does not offer the possibility to order them even if it means waiting a few weeks
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2018
Very good choice of interesting promotions, no problem with the package
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2018
Simple and efficient site but often lacks information to choose the right equipment.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2018
Overall very good! I would have liked a confirmation SMS for shipping, and a slightly more reassuring packaging, but everything went smoothly, and the board is beautiful.. Excellent point to HS for also participating in the sales including on the Boards!! BRAVO!! A major store I have known for over 30 years, and I am delighted to see them still around!! LONG LIFE and THANK YOU!!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2018
practical
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2018
Tb for Hawaiisurf, however, it is absolutely necessary to change the carrier TNT: I paid for home delivery and on 13/7, the delivery person did not bother to ring my doorbell even though 3 people were present and he dropped my package directly at a relay point. I went to pick it up but it was nowhere to be found at the relay. I then filed a complaint with TNT and they were supposed to call me back after contacting the delivery person. But two days later, I called back because I hadn't heard anything. Finally, my package was at the relay but since it was closed on Monday, I had to wait until Tuesday 17/7 to retrieve it!! I told my contact that all this would never have happened if the carrier had done their job, which is to deliver to my home. WELL, THEY HUNG UP ON ME!!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2018
Very serious, fast shipping
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2018
The products were in accordance with the order and they were delivered within the announced timeframe (3 days). The packaging was a bit light (no bubble wrap for the skateboard) and the product could have been damaged during transport.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2018
Almost perfect
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2018
Very good! It would really be nice if delivery to relay points was not charged
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2018
Low reliability of TNT
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2018
No worries even if my son would have liked some stickers like back in the day.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2018
Correct ergonomics, good products but lacks a bit of variety, good promotions.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2018
Ok nothing to report
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2018
Good site, serious and well detailed
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2018
Wide choice
Attractive products
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2018
Very good site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2018
It's really a good shop, I've ordered several times and I've never been disappointed
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2018
package delivered quickly and good customer service
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2018
The skateboard arrived on time, so at that level it's very good, but I only gave 4 stars because the skateboard was delivered like that in a box without anything to secure it, so I find that a bit mediocre especially at the price we pay, it would be a shame if it gets damaged... But otherwise it is in good condition and rides very well, thank you.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2018
Received quickly and well packaged, the grip provided is appreciated. Very good service but a few minor scratches on the deck that I intended to use for display.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2018
always great !
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2018
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2018
I had tried to use a promo code but on the day of the deadline at 11 PM it was refused... luckily you relaunched the offer the next day. That's the only issue
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2018
Good choice
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2018
Very good customer service
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2018
Cool
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2018
Complete
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2018
Very happy
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2018
Nothing to say about the service. A bit disappointed by the hip protection shorts as they are a bit exposed, but for my discipline (Cruise and dancing) it's rather good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2018
Good, and responsive for delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2018
Good site, a small scratch on the skateboard upon delivery but nothing serious
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2018
The site is good.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2018
Product corresponding to the order. Very happy with the skateboard. Order tracking and delivery OK. Too bad the order was processed in 48 hours instead of 24 hours.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2018
Good, just an info arrived late,
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2018
Complete and competent
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2018
Speed in delivery and processing of the order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2018
Fast shipping
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2018
Nothing to report.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2018
The site is very pleasant to use but I recommend the excellent store even more, intimate as desired and run by a professional and attentive team!
Translated reviews