HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
It just lacks a bit of precision on the specifics of certain parts to refine the design of a skateboard, especially for a novice. Otherwise, nice site and beautiful design.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
never had any issues with a slightly less 'young' and more 'adult' welcome. I highly recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
Customer service and equipment choice are top-notch at Hawaisurf. Professional team. I don't give 5 stars because my snowboard, although well packaged, arrived with a 1 cm deep scratch on the nose. Given the price of the board, it's a bit annoying.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2018
Ordered product delivered on time. Product (clothing) only placed in a box without being packaged, without protection... beware if the box gets wet for example...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2018
Order received quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2018
Without follow-up, I could have waited a long time for my package (which had not been sent) but they were reactive and accommodating.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2018
Thank you for the speed, the prices, and the quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2018
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2018
Very good site, very detailed. I appreciate the interesting price. I took away one star because the product was supposed to arrive on the 20th and only arrived on the 22nd.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2018
Navigation is easy because it's really clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2018
I am happy with my order. Everything went well from ordering on the site to picking up in the store.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2018
Fast delivery with very good tracking, I recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
Speed of delivery
Careful packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2018
Fast shipping, the product perfectly matches my expectations.
Nothing to say!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2018
Very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2018
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2018
Package received on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2018
Reliable and serious with great promotions
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2017
the delivery was late and there was no option of changing the delivery point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2017
Good site... Good advice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2017
Rich (many references). Interesting prices. High shipping costs (no way to reduce or eliminate them when ordering multiple products, for example). A bit far to pick up the order in store (even though I did it...)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2017
Order conforms to the images on the site and speed of shipping and good customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2017
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2017
Difficulties printing gift vouchers
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2017
GOOD BUT NOT EASY TO GET IN TOUCH
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2017
Fast delivery, very correct
I recommend and will recommend if needed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2017
It's a good site but I don't like the exchanges. Because you have to buy another pair then return the first one and for those who can't afford it, what do they do? For me, the exchange should be handled online to reserve the right size and then do the rest. But I like the site, fast order processing and delivery. very good product.
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Response from HawaiiSurf
Hello Sir,
Indeed this system is constraining for more or less expensive products. Before we used to handle exchanges by reserving products but we encountered several types of problems:
It happened that customers did not return the product to us which meant we kept products aside for nothing.
It happened that customers returned products to us in a bad state and we could not therefore make the exchange (if the product has been used, worn out or completely broken or if the packaging is too damaged.
For this kind of processing, the downstream work is more complicated, especially for stock management.
As a result, we decided to modify our return processing by just doing refunds.
In fact, the goal is for the customer to receive the right product much faster, 24-48 hours compared to 3-5 business days before.
But for more expensive products, the customer just needs to inform us so that we set the product aside for them while ensuring that they will return the product for exchange.
We thank you for your feedback and hope to have answered your questions.
Have a pleasant end of the year.
Best regards
Kevin VPC
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2017
Good site, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2017
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2017
Order placed a day later due to a problem with the payment tab. But super fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2017
Very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2017
Great site - fast shipping - very good after-sales service/
DPD delivery not great, the delivery person was not careful at all
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2017
GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2017
Small problem with the order, quickly resolved by phone with a seller.
Very responsive, Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2017
EASY TO NAVIGATE CLEAR EXPLANATIONS
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2017
Clear and precise site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2017
Order arrived on time
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