Customer reviews of HawaiiSurf

Satisfied

Order received within the announced deadlines and products conforming to the description.

Easy navigation and package delivered quite quickly

Customer service was quite responsive even during the holiday period, I received reliable feedback :)

Easy to search

Good shopping experience. Intuitive site. However, the carrier took a long time to deliver. Too bad.

Delivery: Nothing to report - navigation OK

thank you for the exchange via chat, and for after-sales advice

Received in good condition, quickly and well packaged

Difficult to find what size corresponds to S/M? Not found

Pleasant site and very practical

The site is very interesting but watch out for sizes
The prices are very reasonable

Very good

Despite a slightly long delay (indicated on the site at the time of order) I do not regret going through Hawaiisurf. On the phone, they were able to quickly indicate where my order was in a very commercial way! It's pleasant.

Fast delivery. I was able to choose original poncho models at attractive prices

Clear site

I appreciated being received and advised over the phone to choose bearings for a 7mm axle.

the order return service is excellent

Careful shipping. Great site

Your packaging was too fragile, I had the carrier who came back to see me to sign a paper stating that he was not responsible for the damages and yes I think the packaging was not serious since the weight of the boards was just protected from contact with the ground with a piece of cardboard 5mm thick? Clearly, there was a lack of polystyrene at the edges of the cardboard or bubbles to protect the wooden boards, I have one that got damaged. So my recommendation is either to inform the parcel service that it is very fragile because it is just thin and fragile wood after all, so the slightest shock with asphalt can be dramatic or reinforce your packaging at the edges for this kind of product. Like the polystyrene that surrounds televisions for example because the slightest shock during transport exploded the wood, it was obvious that this would happen but it's okay I use it for decoration so I don't care but it will never go in the water, the water will seep into the crack. So 4/5 for the packaging otherwise 5/5 for the products in photos.

Very happy with the product. Very interesting price.
That said, avoid taking DPD as a delivery provider. Package not delivered to the requested relay point, the location had to be changed without my consent at least three times. Fortunately, I am in a large area with multiple relay points.
Aside from that, I highly recommend your site.

Package well protected

Great site. The back and forth on the pages brings you back to the top of the page and not to the place in the list where we stopped.

Very good

Fast and efficient delivery, nothing to complain about, product conforms to the description.

Suellen from customer service is really top-notch for customers. Super professional, efficient, and courteous.

Very good service for information, but order with the May bridges which caused delays in reception. I regret that the choice of roller wheels online is becoming more and more limited; more hyper concrete :(

Very good service, very fast

Fast delivery

Stock is not displayed. Too bad

No issues. Everything works well

very good

My son was very happy

Fast shipping, product well packaged. The only downside, one of the products in my order was out of stock, however, customer service was super responsive with an express refund and a commercial gesture. I recommend.

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Delivery a bit long. Package in good condition.

The site navigation and order procedure was excellent, and the discounts were really good. Perhaps there could be more details about the sizes of clothing. The products arrived exactly as I ordered and they are all in perfect condition. But the delivery time was 10-11 working days, which is longer than it states on the website and since there is a shipping fee. Overall, pretty satisfied.

No problem, everything went well

I placed a first order, paid and received the invoice. Two days later, I received an email informing me that the product I ordered is out of stock and that I will be refunded as soon as possible. And indeed, I was refunded very quickly and I was able to order another item right after. Too bad the out-of-stock product could be purchased but all's well that ends well, the administrators of the Hawaii Surf site are very responsive, apparently!

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