Reviews HawaiiSurf : Discover customer reviews from hawaiisurf.com (Page 3)

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Acheteur Vérifié

Published on 07/12/2023 à 17h48 following a purchase from 23/11/2023

Good

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Acheteur Vérifié

Published on 02/12/2023 à 12h19 following a purchase from 21/11/2023

This is how the German likes it: fast, simple, trackable - and a good deal! Thank you very much! Unfortunately, the griptape was torn, but it was provided separately and for free, so no problem.

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Acheteur Vérifié

Published on 30/11/2023 à 16h34 following a purchase from 20/11/2023

Very beautiful products, fast delivery, I recommend.

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Acheteur Vérifié

Published on 29/10/2023 à 09h48 following a purchase from 16/10/2023

-

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Acheteur Vérifié

Published on 18/10/2023 à 19h46 following a purchase from 07/10/2023

Fast shipping but the packaging could be more careful.

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Acheteur Vérifié

Published on 22/09/2023 à 00h05 following a purchase from 10/09/2023

Perfect except for the delivery arriving 2 days after the scheduled day.

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Acheteur Vérifié

Published on 06/09/2023 à 14h04 following a purchase from 27/08/2023

Top notch!

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Acheteur Vérifié

Published on 27/07/2023 à 11h42 following a purchase from 13/07/2023

Hello Margot, We sincerely thank you for taking the time to leave a review on our platform. Your feedback is of great value to us as it helps us maintain and improve the quality of our products/services. At HawaiiSurf, we place paramount importance on the transparency and authenticity of the reviews left by our customers. We are proud to know that your experience with us was positive during your purchases and that our team met your expectations. Your positive comments are a true source of motivation for us and encourage us to continue providing superior quality products/services. If you have any suggestions or constructive remarks, we are equally attentive to them. We consider each review as an opportunity to learn and grow. Once again, we thank you for your trust in HawaiiSurf and for sharing your experience with us. We look forward to serving you again and offering you an even better experience. Best regards, The HawaiiSurf team! :)

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Response from HawaiiSurf Published on 04/08/2023

I ordered a bikini and it was sent out the same day, arriving in Portugal only a few days later. Super happy with the quality and super fast service. Thank you!

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Acheteur Vérifié

Published on 25/06/2023 à 01h00 following a purchase from 14/06/2023

Everything worked great! One star less because the fins weren’t in perfect condition. At least I fully recommend this store! I will order more.

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Acheteur Vérifié

Published on 26/03/2023 à 11h37 following a purchase from 10/03/2023

Practical site, I find my son's favorite board very quickly.

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Response from HawaiiSurf Published on 26/05/2023

Hello, We are delighted that the Santa Cruz board pleased your son. Hoping he enjoys it to the fullest this summer! Have a very nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 25/02/2023 à 13h20 following a purchase from 16/02/2023

I only give 4 stars because of the delivery that was announced to us by the carrier and was not respected

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Response from HawaiiSurf Published on 15/03/2023

Hello, We are sorry again that the carrier did not meet its commitments. Following our phone discussion, we have reported the information to the carrier. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a nice day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 19/02/2023 à 10h25 following a purchase from 04/02/2023

Everything went perfectly, I would have liked a little note on the choice of equipment

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Response from HawaiiSurf Published on 15/03/2023

Hello, We are delighted that your order suits you. Our team of experts is available from Monday to Friday from 9 am to 1 pm and from 2 pm to 6 pm to advise you. You can reach them at 05 33 78 06 00 or by email at: [email protected] Next time, don't hesitate to contact us for personalized advice! The entire Hawaiisurf team wishes you a good day, Tom from Hawaiisurf

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Acheteur Vérifié

Published on 11/02/2023 à 19h44 following a purchase from 01/02/2023

Good

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Response from HawaiiSurf Published on 23/02/2023

Hello, The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 04/02/2023 à 15h05 following a purchase from 17/01/2023

No problems on the site, I recommend! I don't give 5 stars because it is said to be delivered in 48 hours and I received it in a week.

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Response from HawaiiSurf Published on 23/02/2023

Hello, Thank you for ordering your snowboard on our site. The announced delivery time of 48 hours applies to shipments entrusted to GLS, which handles "standard" packages. The delivery of snowboards requires a specialized carrier for fragile and bulky packages. According to our general sales conditions, this type of package is delivered within 4 to 7 working days depending on your location. I remain available via your customer area for more information. See you soon! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 01/02/2023 à 15h05 following a purchase from 21/01/2023

everything is satisfactory

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Response from HawaiiSurf Published on 23/02/2023

Hello, First of all, thank you for choosing Hawaiisurf to order your gloves. Would you have more information to share with us in order to best meet your expectations? While waiting for your response, I wish you a very nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 28/01/2023 à 14h19 following a purchase from 18/01/2023

Very satisfied with the site and the products purchased.
I do not give 5 stars but it is independent of the Hawaiisurf site.
I was not completely satisfied with the delivery provided by GLS.
The delivery person did not take the time to ring the bell to deliver the package.
He placed it automatically in the safe place I had suggested in case of absence.
I saw him pass in front of my house while I was in my kitchen...
Not very professional...

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Response from HawaiiSurf Published on 23/02/2023

Hello, First of all, I would like to thank you for your order. I am sorry that the delivery service did not meet your expectations. Please note that when you make a request for instructions such as "leave in a safe place" it takes precedence over the initial delivery request and is considered a new instruction. I will still pass the information on to the delivery service so that improvements can be made. I wish you a pleasant day and hope to see you again soon on our site. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 22/01/2023 à 16h12 following a purchase from 08/01/2023

Perfect

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Response from HawaiiSurf Published on 26/01/2023

Hello, The Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Tom from Hawaiisurf

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Acheteur Vérifié

Published on 15/01/2023 à 12h23 following a purchase from 01/01/2023

Received quickly!

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Response from HawaiiSurf Published on 26/01/2023

Hello, The Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Tom from Hawaiisurf

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Acheteur Vérifié

Published on 03/01/2023 à 10h27 following a purchase from 21/12/2022

Navigation is very simple. The site is easy to access and understand, and the items are appealing.

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Response from HawaiiSurf Published on 04/01/2023

Hello, Thank you for your order. We are delighted that the ordered Protest fleece pleases you. Have a great day and see you very soon! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 29/12/2022 à 08h39 following a purchase from 16/12/2022

Efficient and pleasant service, I just advise not to get the size wrong, which remains difficult without being able to try. The return service is good, but the return is not covered, which is a shame. So I am quite satisfied.

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Response from HawaiiSurf Published on 04/01/2023

Hello, First of all, thank you for choosing Hawaiisurf to place your order. Being a small family business, we unfortunately cannot cover return shipping costs. However, if an exchange is possible, we cover the shipping costs of the new order. To guide you to the right size, we strive to present size guides to help you find the right fit. If any information is missing, we are available at 05 33 78 06 00 to provide you with answers. I hope the ordered size suits you. Have a great day. See you soon, Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 28/12/2022 à 13h42 following a purchase from 12/12/2022

Order in click and collect, no information on order tracking

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Response from HawaiiSurf Published on 04/01/2023

Hello Madam, Thank you for taking the time to give your feedback. We are always eager to know our areas for improvement. I will make sure to pass your comment to the relevant department so that it can be implemented as soon as possible. The entire Hawaiisurf team hopes that you like your Patagonia cap. Have a great day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 11/11/2022 à 12h35 following a purchase from 24/09/2022

The site is good, the prices are good, but the quality of the products, particularly the shoes, is not very good, and it's not very eco-friendly for shoes that last 10 sessions, too bad.

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Response from HawaiiSurf Published on 16/11/2022

Hello, First of all, I want to thank you for sharing your experience. I am sorry to read that the quality of the DC shoes you ordered does not meet your expectations. I took the liberty of contacting you to address the issue encountered. Have a lovely end of the day. See you soon, Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 26/10/2022 à 14h33 following a purchase from 04/10/2022

clear and responsive

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Response from HawaiiSurf Published on 10/11/2022

Hello, We are delighted that you like your shoes. The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a great weekend. See you soon, Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 30/09/2022 à 19h08 following a purchase from 19/09/2022

****

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Response from HawaiiSurf Published on 04/10/2022

Hello, Thank you for your feedback, we are delighted that your order suits you. Your opinion is precious to us to improve and satisfy you 100% next time. See you soon! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 26/09/2022 à 17h06 following a purchase from 27/08/2022

The navigation was perfect.
Your service contacted me because a product was no longer available. My order was supposed to ship. Looking at my account, I contacted your services after a week because my order was still in your warehouses. After that, there was no problem, we just got used to being delivered super quickly with a compensation gift.

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Acheteur Vérifié

Published on 24/09/2022 à 12h43 following a purchase from 05/09/2022

Everything was perfect: delivery, packaging, ordered products. Thank you

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Response from HawaiiSurf Published on 04/10/2022

Hello, We are delighted that our service suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 10/09/2022 à 15h22 following a purchase from 03/09/2022

Order arrived on time
Just one small error on a setting case ordered and received a blocking one otherwise very good

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Response from HawaiiSurf Published on 15/09/2022

Hello, In case of an error do not hesitate to contact our customer service they will strive to respond to your request. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf

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Acheteur Vérifié

Published on 09/09/2022 à 11h49 following a purchase from 30/07/2022

Efficiency and authenticity

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Response from HawaiiSurf Published on 15/09/2022

Hello, The entire Hawaiisurf team is delighted that you like your bag. Have a nice day. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 09/09/2022 à 01h58 following a purchase from 13/08/2022

Great variety of choices

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Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Thank you for sharing your experience on our site. Our purchasing team does its best to offer you the best items on the market at the best price. Have a very good day. See you soon! Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 08/09/2022 à 10h09 following a purchase from 21/08/2022

Fast delivery, product meets my expectations

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Response from HawaiiSurf Published on 09/09/2022

Hello, We are delighted that your wetsuit suits you. Have a great day. See you soon Tom from Hawaiisurf

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Acheteur Vérifié

Published on 03/09/2022 à 21h46 following a purchase from 15/08/2022

Good

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Response from HawaiiSurf Published on 09/09/2022

Hello Sir, Thank you for your order and I hope the purchased product met your expectations. Have a nice day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 02/09/2022 à 15h31 following a purchase from 24/08/2022

Despite a technical problem on the site, I was able to place my order because the sales service was responsive and contacted me back. The order was taken directly by phone in 5 minutes.
And it arrived very quickly.

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Response from HawaiiSurf Published on 09/09/2022

Hello Madam, I am sorry for the anomaly encountered on our site at the time of your order. Have a pleasant day. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 21/08/2022 à 13h37 following a purchase from 15/08/2022

Reference shop with a multitude of good products

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Response from HawaiiSurf Published on 01/09/2022

Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a good evening. See you soon Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 24/07/2022 à 16h35 following a purchase from 12/07/2022

Perfect product, but delivery slightly longer than expected

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Response from HawaiiSurf Published on 28/07/2022

Hello, I am sorry for the slight delay in the delivery of your order. Our carriers are doing everything possible to ensure that your orders are delivered to you as quickly as possible. Unfortunately, delays can happen. I hope you liked your order. Have a very nice evening. Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 24/07/2022 à 15h06 following a purchase from 16/07/2022

Impeccable service

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Response from HawaiiSurf Published on 28/07/2022

Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a good evening. See you soon, Cécilia from Hawaiisurf

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Acheteur Vérifié

Published on 04/07/2022 à 18h34 following a purchase from 24/06/2022

I have been a customer at Hawaiisurf for a long time.
Good service and friendly team.
The period is complicated however there is a lack of stock in the store.
Good continuation.

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Acheteur Vérifié

Published on 23/06/2022 à 17h27 following a purchase from 16/06/2022

A message about the arrival of the package at the pickup point would be welcome but other than that, great!

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Acheteur Vérifié

Published on 10/06/2022 à 10h00 following a purchase from 30/05/2022

-

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Acheteur Vérifié

Published on 06/06/2022 à 19h05 following a purchase from 19/05/2022

Fast shipping, shoes as described and well packaged

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Acheteur Vérifié

Published on 16/05/2022 à 11h12 following a purchase from 27/04/2022

Clear site

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Customer reviews of HawaiiSurf

Summary of reviews

4 star reviews