Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 129 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

4 star reviews

Reset filters
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2021
Nothing to report, thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2021
Very good site and very fast but the choice of the carrier GLS is less so. The latter warns that he will pass on such a day, only does it the next day without any warning of delay.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2021
Very good quality
Good design
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2021
Clothing sizes should be compared to actual sizes or body types
Antihero Sweat Reserve Hood AH21SPSW004 in L is large compared to Picture Hamilton Zip MSW255DBMSP20 in L.
When you have a garment presented with a mannequin, in the description indicate its size and the size of the garment it is wearing, like "our model is 1.85m tall and wears size L" so we have an idea of the fit to choose to order correctly and avoid returns.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2021
Very good site I would recommend
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Actually, I sent the same request, on Instagram and by email. And I did not receive the same response. Being a novice since it was a skateboard for my grandson. So I don't know if I made the right choice. But the board is of good quality
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2021
Quite practical for finding an item
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2021
Responsive site, order received in 5 days.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2021
Order received 2 days after purchase as agreed. Great! Only negative point, the delivery person didn't give me time to check the package, he ran away.... GLS should choose your delivery people better, he never warned me, very unpleasant and unprofessional.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2021
Ultra fast delivery.
Good choice of products
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2021
Product as described, fast delivery, no over-packaging
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
Easy to access, everything is clear I placed my order in 3 minutes
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2021
Friendly welcome, advice. Lack of choice due to small space probably.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2021
Easy and practical
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
Very well, delighted with my purchase.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Purchase in the Paris 14 store. Very good advice from the seller. Expert in his field. Very pleasant.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
The size of the received product does not match the size of the ordered product... delivery ok
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2021
Payment refused, I reordered. Very good products that meet my expectations, excellent packaging and transport, I take away one star because I notice that customer attention could be better. I am confident for a next order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2021
Excellent delivery within the announced deadlines and corresponding order, thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
Delivery times respected (48h), board intact, despite no protection in the box ...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Very good quality product. However, I was very disappointed with the delivery by GLS. I discovered my package thrown over my 2m high gate even though I had informed them on their site to leave it with my neighbor in case of absence. Fortunately, the material was fine but I find this behavior regrettable.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2021
No.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
waiting for delivery on date
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2021
Easy to order, I hope to be satisfied with the skateboard
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
Fast and careful shipping.
Product conforms to the description.
Interesting price.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2020
Everything was perfect, however the color of the skateboard was not the right one, which is not very important.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2021
Package received on time and perfectly matching good quality, ps: small error on some nuts in accessories nothing serious in the process of resolution thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2020
I struggled to find how to refine my order with the size of the rollers. It's a gift and it's not easy to take the risk of getting it wrong...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
good selection of equipment meeting my expectations
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
good presentation
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
Really good, quick and easy order to make! The only downside is that my card, although MasterCard, could not be accepted for payment in 3 installments!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Good shop, the site is well made, unfortunately we find fewer and fewer parts for Quads. One star less considering this.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Delivery made within the deadlines. Board conforms to the description of the site.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Great service, great products. Only downside, the temporary shop that doesn't allow you to see everything. We can't wait to see the future one!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
very good site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Not disappointed, very good site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Perfect order, the item seems to be of good quality, very satisfied! Delivery to a pickup point would be a plus to save on shipping costs...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
Good
Translated reviews
We use cookies for audience measurement and improving user experience.