Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 129 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

4 star reviews

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Smooth e-commerce experience. First order so I'm not going to get too excited and give 5 (and I haven't received my item yet ;) ). So far so good. :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2020
Serious site and correct advice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
A lot of choices. Very serious site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2020
Good except for the delivery service which should be banned... I have already had problems with DPD, I don't understand this choice of carrier.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2020
The shop itself, the service, speed, ease, quality of products... would have deserved 5 stars but I take one away for the delivery service they use because the package was left on the doorstep while we were present, it could have been stolen given the traffic, and all that without being warned that the package was delivered despite a not very reliable pseudo tracking, degraded packaging (product intact nonetheless). Please change your delivery service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2020
very satisfied with my order. The size fits very well, I used the size guide. fast delivery, perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2020
Delivery tracking not up to date on the site and carrier address error (corrected).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2020
Very professional.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2020
Fast shipping, quality material.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2020
Very fast delivery, product conforms (thankfully), correct packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2020
Very serious site. The package was a bit rough and therefore the grip was a bit crushed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2020
Very good site, fast delivery and good products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2020
A few more photos of the boards (top view, concave...) would be a plus
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2020
compliant products delivered on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2020
Fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2020
Fast delivery and items sold at recommended prices by the supplier. Too bad I had to take an extra item because I was missing €0.05 to benefit from free delivery to the pickup point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2020
Good service and product received quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2020
Top offer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2020
Good product choices, good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2020
Nice website, smooth navigation... Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2020
Suit in the right size, but not yet tried in situation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2020
I encountered problems that were my fault (which caused delays in receipt) and they were resolved very well and very quickly. The only problem on the other side is that I did not receive the correct board. I did not request a change because I did not want to wait anymore but I am sure they would have done what was necessary
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
Order shipped quickly! Good product but the size did not fit me. Too bad the return costs are on me but efficient customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2020
Very good despite a small delivery issue, the selected relay point no longer accepted package drop-off. The logistics provider offered me home delivery the next day, I appreciated the gesture.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2020
A problem with the delivery, so received a week after the scheduled date. But satisfied overall, responsive and efficient customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2020
Satisfied with the handling (speed of shipping and refund). However, there is a lack of clarity regarding the follow-up on returns.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2020
Navigation on the site without problems, fast delivery, my purchase was a simple roller brake.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2020
Order as expected and fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
cool
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2020
Fast delivery, but some black stains on the garment that fortunately came off with water
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2020
top customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2020
Good site, I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2020
Cool
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2020
Product meets my expectations, fast shipping, no issues.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2020
Received my order in 48 hours, no problem with my shoes except that, a small downside the box was in very bad condition, otherwise the site works very well, nothing to report on that side
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2020
The site is good.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2020
Package received quickly and perfect packaging nothing to complain about thank you very much
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2020
Call before delivery, that's perfect.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2020
Great customer service!
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
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