HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Well my order is in accordance with the purchase I made at HawaiiSurf now for their GLS delivery it is really not one of the best delivery companies I receive at 4 PM a text confirming that the delivery at the pickup point has been made and the surprise!!! is that it is not the one I had chosen but more than a kilometer away I go there at 6 PM and the person at this pickup point tells me no we have not received your order I go home very disappointed and at 7 PM I receive a second text from GLS confirming that my order has been delivered to the pickup point I had chosen.
GLS thank you for messing around with HawaiiSurf customers.
Translated reviews
Response from HawaiiSurf
Hello,
Thank you for explaining to us what really happened with our carrier, we apologize for this inconvenience, we will pass the information on to our carrier immediately.
We thank you and hope to see you again very soon for a better shopping experience on HawaiiSurf.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2020
I recommend this site which is very serious, merchandise as described and very fast delivery times. The only downside is 2 small impact points under the board but minor, however the package was very well protected.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback, our customer service is available if you wish for the downside you encountered on your skateboard. We hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2020
Super fast and complete
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2020
Fast and serious shipping, a bit disappointed by the grip offered but it's just a detail!
Translated reviews
Response from HawaiiSurf
Hello,
Thank you for your feedback, can you tell us why you were disappointed by the grip that was offered to you?
We hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2020
Equipment in good condition, delivery a bit chaotic
Translated reviews
Response from HawaiiSurf
Hello,
We are sorry to hear that the delivery service did not meet your expectations, please let us know the reasons it did not so we can make improvements.
We would like to thank you for your feedback and hope to see you again very soon. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
-
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2020
The HawaiiSurf team is responsive and attentive.
The payment systems are varied (the choice of bank transfer is particularly practical to address issues with credit card limits on large purchases) and the customer experience is very satisfactory!
Small downside on the transport provider (not very careful).
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2020
Nothing to say. Top-notch, as usual
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2020
Perfect customer service
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2020
Fast and efficient shipping, nothing to say.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2020
Delivery as expected
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2020
In line with my expectations. Thank you!
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2020
Packaging a bit artisanal, but it arrives on time. It would be great to send the grip sheet flat.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2020
Precise and complete. M
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2020
-
Translated reviews
Response from HawaiiSurf
Hello,
We thank you for your review and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2020
Easy navigation on the site. Fast delivery with appointment scheduling! Quality packaging
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2020
Good I recommend, fast and careful shipping, 4af 4af 4af 4af
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2020
Fast and efficient,
Small downside, my rubber for trucks does not fit on my ventures, a bit disappointed. I would have liked to be informed about compatibility.
Translated reviews
Response from HawaiiSurf
Hello,
Our phone line is open 6 days a week from 9 am to 6 pm, so you can call us for any technical advice, we will be happy to assist you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2020
Fast service, reasonable prices and well-packaged parcel.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2020
Great
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2020
Impeccable delivery, but the finishes of the shoes are not perfect.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
Very good, good quality, arrived very quickly, just disappointed by the finishes of the skateboard which are frankly not nice at all
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2020
Fast and efficient
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
Fast shipping and well packaged
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read your message, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2020
I am very happy with hawaiisurf.
Processing, payment, delivery and customer service - everything worked without any problems. An option to switch the website to English or German would have made my purchase easier.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2020
Friendly and competent team
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
Nothing to report, order and delivery ok
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read your message, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2020
My daughter is delighted with her skateboard
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Order conforms to what I wanted, but delivery times exceeded.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon. We will pass the information to our carrier. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2020
Very fast but packaging not satisfactory.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon, can you tell us the reasons so we can find areas for improvement? :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2020
Everything arrived, in good condition, within a fairly short time. However, the delivery person did not notify of their passage: this can be inconvenient for some.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon. We will pass the information to our carrier. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2020
Good delivery however I was perhaps expecting a few extra stickers.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2020
Order as described and delivered in 5 days
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
well-designed site, and product details easily accessible.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Too bad we can't pick up our orders in one of the stores.
I would have saved time...
Translated reviews
Response from HawaiiSurf
Hello Sir,
It has been possible since last week, you can have your order delivered directly to the HawaiiSurf store in Paris :)
We thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Perfect, just stretches a bit too much
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2020
Order quickly sent but the package was not in good condition upon delivery, fortunately the rollers were intact.
Translated reviews
Response from HawaiiSurf
Hello,
We are forwarding the information to our carrier and apologize for this inconvenience..
We thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2020
Very serious. Order handled quickly and delivery on the scheduled date.
Unfortunately, despite good packaging, the box of the quad rollers was damaged. It's for a birthday gift.
Translated reviews
Response from HawaiiSurf
Hello,
It's a real pleasure to read from you, we thank you for your feedback and hope to see you again very soon :)
We apologize for the packaging...
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2020
satisfied with the board and the delivery. However, the grip on the board must have been applied by an intern I think ^^ not very serious
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
We apologize for the grip...
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2020
Overall you are very efficient.
There were certainly some issues but I can say that until the end you made sure everything was resolved. I will obviously continue my purchases on this site with complete confidence.
Translated reviews
Response from HawaiiSurf
Hello,
It's a real pleasure to read from you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 