HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2020
Difficult to get my package, GLS relay point very unfriendly.
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Response from HawaiiSurf
Hello,
We are forwarding the information to the carrier, we thank you for bringing this information to our attention and still hope to see you again very soon.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
Excellent shopping experience. I recommend it to everyone. The only point to improve: the packaging of the product and the cardboard. We need to be ecological and minimize waste as much as possible. There is a way to enhance the visual presentation and respect Mother Nature. Otherwise, great job everyone.
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Response from HawaiiSurf
Good evening sir,
We thank you for your positive feedback, we want to clarify that our packaging comes from cardboard that we recycle and we even have a partnership with the association "1% for the planet". HawaiiSurf is a company committed to environmental preservation.
Please also know that our order preparers are trained to protect the products you order as much as possible; if there was excess cardboard, it is because they certainly thought the product needed it :)
We hope to see you again very soon for an even more eco-responsible experience.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2020
PRODUCTS AS DESCRIBED, serious site
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2020
very good responsiveness, despite a package that was a bit mishandled by the transport
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2020
Clear and aesthetic navigation. A slight bug: the rollers I ordered on the site were actually out of stock.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read your message, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2020
Good, no problems to report
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
Smooth site and a lot of choices
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Response from HawaiiSurf
Hello Sir,
It's a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
Attractive site
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
It was easy to order and the delivery was quite fast.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read your message, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
The package arrived very well and is of very good quality, we are satisfied.
The only downside: it was dropped on the ground in the farm. No one received it or confirmed having received the package. If it had been lost or stolen, we wouldn't know anything. I plan to place another order with you. There is a bell to the right of the entrance to the farm. Please ring and deliver my next purchase directly to me in person.
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Response from HawaiiSurf
Hello Madam,
It's a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
We will inform the carrier about this unacceptable method.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
Fast delivery and item as described
The delivery price is relatively high.
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2020
Very satisfied with my order, smooth site, describes the items well, relatively fast delivery for my part
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Response from HawaiiSurf
Hello Madam,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2020
Good reception of the rollers. Hawaii surf is attentive to our requests regarding the order. The rollers are of good quality (Frx80). However, I was not aware that this product was on 'drop and ship' (that it was not present with the sellers and required an additional delivery time).
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon :)
Regarding Dropshipping, it is announced at the beginning of the description that the product has an extended delivery time..
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
Very good service but a bit disappointed not to have received the goodies (stickers) ;)
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
Regarding the stickers, we had run out when we shipped your order, our apologies...
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2020
Very good, but the carrier did not call..
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Response from HawaiiSurf
Hello Sir,
We will notify the carrier to take the necessary steps, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2020
Nothing to complain about...
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
Very good, the leash is of good quality
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2020
Fast and compliant with the order
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2020
Good
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2020
Perfect nothing to say.
Just if the Sniper brand could indicate the size in circumference of the leashes because S-M or L-XL is not very precise.
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon. Regarding the leashes, we do not have the exact circumferences.. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
Very serious and very fast. Just missing a bit more detail on the products
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Response from HawaiiSurf
Hello,
We thank you for your review, please let us know what you felt was missing on the product description sheet, hoping to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2020
I ordered a blue prohibition board: on the site it was dark blue and when I received it, it was turquoise blue...
More broadly, I think that if there were more photos of the items sold, it would be better
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Response from HawaiiSurf
Hello Sir,
We take your comment into account and are trying to add more photos of the models. We apologize for this photo that does not perfectly reflect the product you ordered, we still hope that the product meets your expectations.
Thank you for your feedback, hoping to see you again soon for an experience that meets your expectations :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
Quite a complete surf range
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2020
Excellent
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Response from HawaiiSurf
Hello Sir,
What a pleasure, a big thank you for your positive feedback! Hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
Good
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Response from HawaiiSurf
Hello Sir;
We thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2020
Good products. But very disappointed with the change of physical store: much less choice and the highly competent seller on the equipment is clearly no longer there. What a shame!
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Response from HawaiiSurf
Hello Sir,
We take note of your disappointment regarding all these new changes, rest assured, HawaiiSurf has not changed, we are still just as available to meet our customers' needs, we thank you for your positive feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2020
Problem with GLS during delivery but impeccable package and fast shipping.
Excellent customer service, top communication.
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Response from HawaiiSurf
Hello Madam,
We are happy to know that your situation has finally been resolved, we thank you for your positive review and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2020
Serious site, delivery service always ensured despite the COVID-19 crisis
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read your positive feedback, we thank you and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2020
As per the order
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Response from HawaiiSurf
Hello Sir,
A real pleasure to read you, thank you! Hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
Satisfied. We received our order very quickly despite the COVID19 health conditions.
QUALITY PRODUCT, only downside is no maintenance advice in French.
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Response from HawaiiSurf
Hello Madam,
Very interesting remark! We will do what is necessary for the product description to meet your request. Thank you for this positive and constructive feedback that helps us evolve day by day, hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2020
Impeccable delivery tracking despite the lockdown, maybe a little lack of clarity regarding the availability of certain products in stock.
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Response from HawaiiSurf
Hello Sir,
We thank you for your feedback and especially we apologize for this lack of clarity, our customer service has done what is necessary to provide you with additional information regarding your order, we wish you a good ride with your product and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2020
Skate received quickly.
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Response from HawaiiSurf
Hello Sir,
We thank you for your positive review and are happy to see that your order arrived quickly to you!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2020
I received my order very quickly and that is really pleasant, however I ordered a red Habitat dock and received a green one. And the same for the trucks, I ordered them with the red venture logo (the classic) and those are not the ones I received.. in the end the whole set works very well but it was not my original choice so a bit disappointed in that regard...
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Response from HawaiiSurf
Hello Sir,
We are sorry to learn that an error occurred with your order, if you have not yet assembled your skateboard we can still discuss sending you the products that match your request. We still thank you for your positive feedback and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Order placed on an unknown site until now but very satisfied: wide choice of skates, extremely fast delivery with contact from the carrier to know the delivery preferences...
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Response from HawaiiSurf
Hello Madam,
It is a real pleasure to read you, we are happy that this new experience has met your expectations! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
Fast and well packaged
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Response from HawaiiSurf
Hello Sir,
We thank you for your review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
very good site, I am happy with my order only the shipping costs are a bit high but otherwise it was fast and I am very satisfied with the products
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Response from HawaiiSurf
Hello Madam,
We are happy to learn that your experience with HawaiiSurf went very well overall, regarding shipping costs we do not set them, you can benefit from free shipping for a total purchase of €79. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2020
Lack of description on the product on the site: but extremely satisfied with the products and the handling of the order.
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Response from HawaiiSurf
Hello Sir,
We thank you for your review, can you tell us what you found lacking in the description so we can make the changes? We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Received within an acceptable timeframe considering the confinement period.
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Response from HawaiiSurf
Hello Sir,
We thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2020
Well done
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Response from HawaiiSurf
Hello Sir,
Thank you for your feedback, we look forward to seeing you very soon on HawaiiSurf.
The HawaiiSurf team.
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