Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

5 star reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2018
fast and careful shipping, conforms to my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2018
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2018
Very good choice of products, good order tracking and very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2018
very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2018
Very good, lots of choices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2018
to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2018
fast delivery as usual!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2018
Good product. Well packaged, well delivered.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2018
Ultra fast delivery and products delivered as ordered
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2018
Very good site, precise and clear, good products and well-known quality brands. Correct prices with interesting promo codes.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2018
Very fast delivery, no problem, the shop seems to be well stocked with gear, too bad it's far from my home, I'm not used to buying all textiles online....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2018
Order sent quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2018
Small error on the order but it was resolved quickly and simply
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2018
Everything perfect and on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2018
Order received the next day, everything is perfect and the sizes are spot on. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2018
Order placed Thursday morning, order received Friday morning...really fast delivery, top notch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2018
TOP!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2018
Fast and very professional service, recommended!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2018
impeccable!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2018
Excellent site..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2018
Fully satisfied, product on time, site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2018
Item as described and received very quickly at the pickup point.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2017
Fast delivery and as ordered, great! :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2018
Fast shipping and no problem placing the order. No issues.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2017
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2018
You can find almost everything. I ordered a jacket and pants from Picture, new collection two days before the sales out of fear that my size would be gone because a message told me that stock was running low. I picked up the package tonight, I checked the site, my size was still available and I could have saved €100 between the jacket and pants. Having called the store for information before placing the order, there could be better communication and a more commercial approach to reassure about stock and tell customers to wait two days to validate their order. Thanks to the savings made, I could have bought myself a good pair of gloves. I know other brands that do this. It's only the money that counts before customer satisfaction and loyalty.
Best regards
Mr. Bessieres
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Response from HawaiiSurf
Hello,
We cannot reassure you about the stock when it is visible in real-time on the site, 10 minutes after your review the pants in your size are no longer available and you took the SECOND TO LAST jacket, there is still one left indeed, so we could not guarantee or reassure you by saying, the day before the sales that we have two items left in your sizes.
If you were looking for specific items you did well, if you were looking for a price you could have waited at the risk of not getting exactly what you wanted, the choice was yours, the sales are not a secret to anyone.
We pay attention to the satisfaction and loyalty of our customers by ensuring the quality of our advice and products.
No one retains customers with prices without shooting themselves in the foot and contributing to the death of independent shops like we see them closing one by one.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2017
Hyper efficient. Reliable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2017
Fast delivery and in accordance with the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2018
Fast and without surprises!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2018
More than the experience of the site, it's the overall shopping experience and the quality of customer service that should be noted. The team knows their job and the products they sell, the customer relationship is excellent, thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2018
Products conform to the order, ultra-fast delivery, careful packaging. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2018
Fast and efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2018
Top-notch!!!
Ordered late one evening, delivered the day after the next!!!
No bad surprises
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2018
The best surf shop in Île de France
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2018
Very fast delivery
Very satisfied with my order
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2018
A real pleasure from advice to purchase, really great and always attractive prices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2018
Fast delivery. Product conforms. Very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2018
Top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2018
Very good site with a choice and good brands. The site is well made, clear, well organized. The promo codes are interesting.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2018
very fast delivery
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