★★★★★
based on 10034 reviews published
Latest customer reviews
Fast shipping, top-notch
Perfect
Very serious, package received quickly. Thank you!
Order arrived on time for Christmas and the item is exactly what I was looking for. Thank you very much
Super responsive (delivery as announced, during the Christmas period) 😉 Product as described (happy son) Bravo to everyone
Good products with friendly and competent sellers
Fast delivery interesting discount I recommend.
Great
Everything was great. Very fast shipping and very well packaged. A pleasure to have bought from you. Thank you
Package received quickly, well packaged. I recommend this very serious site.
Everything was perfect
I am satisfied with the service of the site. Very fast delivery after the order, product well protected in its package. Surf skate given as a Christmas gift for the greatest happiness of the person it was intended for! Small downside on the delivery person who left my package with the neighbors even though I clearly stated that I did not want that to verify the condition of the package upon receipt.
Fast and serious.
Perfect
Happy with my purchase. Top seller. Order received on time and as expected
Fast shipping and quality as promised, nothing to complain about!
Love this store, will definitely purchase from again
Perfect!
Order received on time and in very good condition
Perfect
Nothing to say, from order to delivery everything went well.
Very good
Order and shipping problem
We are sorry that you encountered a problem with your order.
What was the problem?
Can we do something to improve your experience?
The entire Hawaiisurf team wishes you a good day
Very good, order received quickly
I ordered a Billabong wetsuit on this site, bad experience. Already the carrier is GLS which is not very reliable (the delivery person just left the package in front of my door without ringing). For the wetsuit, I was sent a wetsuit that did not have the same color as on the website and belongs to the lower range than the one I ordered. I therefore contacted customer service, not available for a seminar (I had to wait until the day after delivery to manage to reach them via social media). They no longer had the wetsuit I wanted. I was offered to return it or a discount of only 10% on the wetsuit even though I received the lower range (I didn't have time to return it because of the holidays). I therefore kept the wetsuit asking for a commercial gesture (like a discount voucher or something) but unfortunately nothing was done. The wetsuit remains even with these 10% still more expensive than on the brand's website or in surf shops. I do not recommend this site, prefer a surf shop or another brand instead.
We made a photo error on the revolution 3/2 wetsuit. Following this error that you pointed out to us, we sent you a return label that you did not wish to use. You preferred to keep the wetsuit.
We therefore proposed a refund of 10% of the value of the wetsuit, to summarize you received a wetsuit priced at 234 euros which is sold on the Billabong site for 260 euros.
We did our best to ensure you were satisfied with our service.
We are sorry that this was not enough.
The entire Hawaiisurf team wishes you a good day.
Very fast shipping and good communication about the preparation and sending of the package
A few stickers would be cool... With a €200 order there wasn't a single one lol... Not cool
At the time of the order, you can ask us to include stickers!
Have a nice day
Good reception on the scheduled date and compliant product. Thank you!
Quick acknowledgment and immediate delivery.
Did not receive the package. The delivery person left me a message outside of their delivery hours. "Apparently rang on the 14th and 16th while I haven't left my house and my building's doorbell is on my landline" This is not normal.
We are sorry for this inconvenience. Our customer service resolved the issue as quickly as possible by canceling the return to sender and organizing a delivery at a suitable time slot.
Unfortunately, shipping failures are beyond our control.
The entire Hawaiisurf team wishes you a good day
Compliant and ultra-fast delivery, well done!
Everything ok
Perfect
Impeccable
First purchase on the site, no problems
Super serious site. Ultra fast delivery. Perfect
Great as usual!! happy holidays to the whole team!
Delivery was fast and everything went fine.
Nothing to report... perfect transaction
Ultra-fast delivery