The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.
Hello, we apologize for the inconvenience caused. Our Orders department has already contacted you to inform you about the issue and confirm that you now have your order. If you need anything else or if we can help you with something more, we will be happy to assist you. Thank you for your understanding!
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Elena S.
Rating: 1 out of 5
following a purchase from 30/04/2026
It was an urgent order, I set it for store pickup and explicitly and in writing asked them to notify me as soon as I could pick it up and no one notified me... a week passed and I had to write to see if it was ready because on the website the order still appeared as "In preparation"
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Response from Herbitas
Hello Elena,
We apologize for the inconvenience caused. In your case, the pickup notification was not sent and we understand the confusion, especially since the order continues to appear as "In preparation" on the website.
However, when selecting store pickup at Herbitas Valencia, both during the purchase process and in the confirmation email, it is stated that the order is available for pickup in store for 72 hours.
We appreciate your comment, as it helps us to continue improving our communication processes.
F
Fernando C.
Rating: 1 out of 5
following a purchase from 13/04/2026
I have not received the order because they do not sell to individuals, and they have not refunded me either, they are not formal at all
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Response from Herbitas
Hello,
As clearly stated in the header of our website, we sell exclusively to professionals, which is why during the purchasing process we request information such as the registration number.
Regarding your order, we confirm that the refund was processed correctly on April 22nd.
We remain at your disposal for any additional clarification.
Best regards.
J
José Carlos P.
Rating: 1 out of 5
following a purchase from 18/01/2026
After allowing me to register on your page and using it to fry me to emails, and after charging me for the order although they certainly returned it to me later, they did not send me the product because I am not a professional in the podiatric field.
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Response from Herbitas
Dear José Carlos,
We apologize for any inconvenience this situation may have caused you.
As we indicate clearly in the header of all pages of our website, "Exclusive sale to healthcare professionals," our products are intended solely for professionals in the healthcare/podiatric field. For this reason, once it was verified that you did not meet this requirement, we were unable to process the shipment of the order.
We understand that this limitation can be frustrating and, precisely for this reason, we proceeded to make a full refund of the amount paid as soon as possible.
We remain at your disposal for any additional clarification and appreciate your understanding.
A
ADOLFO C.
Rating: 1 out of 5
following a purchase from 11/01/2026
You should indicate when a product is out of stock, as when placing the order it appears to be in stock, you charge for it, and upon receiving the order the product is not there. Then you have to follow up with you to get a refund for a product that did not arrive.
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Response from Herbitas
We apologize for the inconvenience caused by this situation. We are sorry that your experience has not been satisfactory and we are working to improve stock management and prevent this from happening again. We appreciate your feedback as it helps us continue to improve.
J
Jose antonio L.
Rating: 1 out of 5
following a purchase from 15/12/2025
I filed a complaint about a product that does not match the description in its advertisement almost a month ago. As of today, I have not received any communication whatsoever.
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Response from Herbitas
Dear Jose Antonio,
We apologize again for the lack of response and for the delay in handling your complaint. We completely understand your discomfort, as the waiting time has not been adequate.
As we indicated, this is an error in the product description, and today our team will contact you to finalize the process and offer you an immediate solution.
Thank you for your patience and we sincerely apologize for the inconvenience caused.
A
ana M.
Rating: 1 out of 5
following a purchase from 19/12/2025
Not recommended commerce. After waiting 10 days for my order without news, I decided to call them. In the call, they told me they could not send it to me, and no one had informed me before. I am supposed to get my money back, but the person in charge is on vacation and I won't receive it until after the Three Kings. The communication was terrible, the person who attended me was not pleasant at all. They say that individuals cannot buy, but when it comes to making the payment, there is no problem. Both the purchasing system and the staff are super incompetent. Not recommended, I am still waiting for my money.
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Response from Herbitas
We sincerely apologize for your discomfort and the experience described. We want to clarify that our company sells exclusively to professionals, as indicated visibly at the top of the website and on all its pages.
We regret that this information was not taken into account at the time of purchase. As soon as we detected that the order did not meet this requirement, it was canceled and the refund was processed, which has already been completed. The time it takes for the amount to reflect in your account depends solely on the bank, and it may vary depending on the bank.
Regarding communication, we take note of your comments to improve our customer service and regret if the treatment received was not as expected.
We appreciate your opinion and reiterate our apologies for the inconveniences caused. We remain at your disposal for any additional clarification.
J
Jordi L.
Rating: 1 out of 5
following a purchase from 30/11/2025
I haven't received the order and they have refunded me, that is the summary and result of my order.
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Response from Herbitas
Hello Jordi,
As my colleagues from the orders department contacted you at the time, due to a stock break of the requested pliers during the Black Friday period, it was not possible to send your order. For this reason, a full refund of the amount paid was processed.
We apologize for the inconvenience caused and appreciate your understanding. We are at your disposal for any other questions or needs you may have.
J
Javier C.
Rating: 1 out of 5
following a purchase from 19/11/2025
I placed an order on November 20 and it was delivered to me today, December 5, and because the sales representative went to pick it up, he brought it to the clinic in person.
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Response from Herbitas
Hello Javier,
Thank you very much for taking the time to leave us your feedback.
We sincerely apologize for the delay in the delivery of your order. During the Black Friday period, we received an exceptional volume of purchases and, in addition, the transport agencies also experienced delays due to the high demand during those dates. This caused some shipments, like yours, to take longer than usual.
We appreciate your patience and are glad that our sales representative could bring you the order personally so that you could have it as soon as possible. We are working to ensure that situations like this do not happen again and to always provide you with the best service.
Thank you again for your trust. We are at your disposal for anything you need.
M
Maria G.
Rating: 2 out of 5
following a purchase from 04/11/2025
I did not receive the invoice for the order, I called to have it resent and the responses were not what I expected. As of today, I still have not received my invoice.
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Response from Herbitas
Hello Maria,
We are very sorry for the situation and the inconvenience caused by not having your invoice when you needed it.
We have reviewed your case and the Administration department sent the invoice on Monday, November 10th at 22:11 to the email address listed in your customer account.
We kindly ask you to:
Also check the spam / junk folder, in case the message was filtered there.
Verify that the email registered in your account is the same one where you are expecting to receive the invoices.
If you still cannot find it, you can contact us again at [email protected] indicating the email where you would like to receive it and we will be happy to resend it to you.
Best regards
G
Grasso G.
Rating: 2 out of 5
following a purchase from 25/10/2025
I am a long-time customer. Everything has always gone well. This time not, as half of the order arrived on October 31, and I still have no news about the other half, more than a week later.
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Response from Herbitas
Dear customer,
Our orders department has contacted both the transport company and you to clarify the situation and offer you a solution as soon as possible.
We sincerely apologize for the inconvenience and once again extend our apologies for the trouble. We greatly appreciate your patience and trust.
A
Adrian V.
Rating: 1 out of 5
following a purchase from 06/09/2025
I received 3 boxes of crushed and broken gloves. Then I opened the box of herbitas sheets and it was also broken. The order arrived late and poorly.
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Response from Herbitas
We are very sorry for the inconveniences you have had with your order. This does not represent the level of quality and service we want to offer. Please contact us at [email protected]
so we can review your case and offer you a solution as soon as possible.
Thank you for your understanding and for giving us the opportunity to improve.
J
julio F.
Rating: 1 out of 5
following a purchase from 06/08/2025
I still haven't received half of the order.
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María Elena R.
Rating: 1 out of 5
following a purchase from 06/08/2025
Very disappointed. Every time I buy there are more failures, if it's not because of the quality of the product, it's because part of it is missing.
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Response from Herbitas
Hello María Elena,
We sincerely regret that your experience has not been satisfactory. We appreciate your feedback and are constantly working to improve our services. Please contact us directly at [email protected] so we can resolve any issues you may have had. Your satisfaction is very important to us.
Sincerely,
The Herbitas team.
A
Ana Belen M.
Rating: 1 out of 5
following a purchase from 11/07/2025
They forgot to include products in the order.
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Response from Herbitas
We sincerely apologize for the inconvenience with your order. Our goal is to provide a complete and satisfactory service, and clearly this time we did not achieve that. Please contact us via direct message at [email protected] to resolve it as soon as possible. Thank you for your understanding!
J
JULIO ANTONIO A.
Rating: 1 out of 5
following a purchase from 22/05/2025
I have not received the order
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Response from Herbitas
Hello, we are very sorry for the delay and the inconvenience caused.
First of all, we want to apologize. Your order was placed on Thursday, May 22, just after the agency responsible for shipments to the Canary Islands had passed. This agency only collects on Thursdays, so your order could not be shipped until the following Thursday, the 29th.
From there, the estimated delivery time for the Canary Islands is approximately 15 days. We greatly appreciate your patience and understanding. If you need more information or tracking, please do not hesitate to contact us directly.
Best regards.
I
irina B.
Rating: 1 out of 5
following a purchase from 15/05/2025
I am a registered user on your website and I have purchased several times from your store. I changed my address over a year ago and it is correctly updated in my profile. However, in my last purchase, I received an invoice with the old address. I didn't even imagine that you still kept outdated data! Now it turns out that they are not responding on WhatsApp. I work all day and I don't have time to go in person to demand something as basic as an invoice with the correct address, which is already registered in your system. I asked you to send me the corrected invoice by email and so far, absolute silence.
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Response from Herbitas
Hello! Thank you very much for your comment.
We have reviewed your case and have forwarded it to our administration department. In the next few hours, you will receive your invoice with the updated information, and we will also update your information in our system to avoid future incidents.
We apologize for the inconvenience and assure you that we are working to update the information as soon as possible.
Thank you for your patience! If you have any other questions or need more information, please do not hesitate to contact us.
J
José Paulo S.
Rating: 2 out of 5
following a purchase from 01/05/2025
A long wait, I still haven't received the order. A lot of money for shipping.
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Response from Herbitas
We apologize for the wait you have experienced. We inform you that the administration department has already contacted you to communicate the status of your order and the day it will be delivered. We appreciate your patience and understanding.
A
alberto G.
Rating: 2 out of 5
following a purchase from 23/04/2025
Delay and order not arriving
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Response from Herbitas
We sincerely apologize for the delay with your order. We want to explain that your order was registered on April 23 at 17:51, so it was processed the following day, April 24. The 26th and 27th were weekends and, as is customary, we do not make deliveries. Additionally, on April 28, there was a widespread blackout that affected the operations of transportation companies.
We understand the inconvenience this may have caused you. Although your order was finally delivered yesterday, the transport agency has not specified the exact reason for the delay, but we assume it was due to a backlog of shipments after the blackout and the holiday.
We appreciate your understanding and remain at your disposal for any further inquiries.
J
JULIA C.
Rating: 1 out of 5
following a purchase from 01/04/2025
I sent an email with the transfer receipt on the same day I made it, two days later they wrote to me to say they would send me the account number to make the transfer and complete my purchase. I replied that I had already sent them an email with the receipt and then I had to call two days later as I did not receive a response.
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Response from Herbitas
Hello, thank you for your comment.
We sincerely apologize for the confusion and the delay in processing your order. At Herbitas Laboratories, we usually send a second email with the bank details as a reminder, to facilitate the process in case the customer has not been able to make the transfer at the time.
We have reviewed your case and indeed, the receipt was received correctly. Since the order was placed on April 1 in the afternoon, it was processed on the 2nd. Our usual shipping time is 2-3 working days, depending on the area. Since April 5 and 6 coincided with the weekend, the delivery was made on April 7.
We are very sorry that you had to call to get a response, and we take note of your experience to continue improving our customer service.
Thank you for your trust and for helping us improve.
Best regards,
Herbitas Laboratories Team
A
Ana C.
Rating: 1 out of 5
following a purchase from 31/03/2025
Fatal, a disappointment from Herbitas since after more than a week I have neither received the package nor the refund nor even an apology. It has hindered my work and my seriousness towards my patients as I have not been able to perform my job. I will never buy from this company again. Disappointing
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Response from Herbitas
Hello, we deeply regret the experience you have had with us.
We fully understand how important it is for you to have the order on time and what this setback has meant for your work. The corresponding refund has already been processed by the administration department, and you should be able to see it reflected in your account either today or tomorrow.
We sincerely apologize for the inconveniences caused and ask for your forgiveness for the troubles. We are internally reviewing what happened to prevent it from happening again, as our goal is always to provide a professional and reliable service.
We appreciate your comment and the opportunity you give us to improve.
Best regards,
Herbitas Laboratories Team
M
Mª Elena Andujar Aparicio A.
Rating: 1 out of 5
following a purchase from 06/03/2025
In the penultimate order, I received two phenolic foams in poor condition, I complained and they told me they would send them with the next order, nothing has arrived except what I ordered.
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Gorka C.
Rating: 1 out of 5
following a purchase from 19/03/2025
One of the things I ordered was biological control vials (10 units). I received 9. Their solution: a 10% discount if I place another order for vials.
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Alejandra J.
Rating: 1 out of 5
following a purchase from 11/03/2025
On March 11, I placed an order and today, March 24, I still have not received the complete order.
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MARTA G.
Rating: 2 out of 5
following a purchase from 25/02/2025
I forgot to add one thing that I had forgotten and they would not send it to me unless I paid new postage after a rather large order.
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elea A.
Rating: 1 out of 5
following a purchase from 13/02/2025
Order received 1 product out of two no response no refund shipping fees outrageously the conclusions company to avoid
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Response from Herbitas
Hello,
We are sorry for this situation and understand your dissatisfaction. After consulting our administrative department, we confirm that the refund has already been processed.
Please feel free to check your bank account and contact us if you need more information. We remain at your disposal for any questions.
P
Purificación I.
Rating: 1 out of 5
following a purchase from 09/12/2024
It took many days to receive the order
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Response from Herbitas
We sincerely regret the delay in the delivery of your order. We know how important it is to receive your products on time and we understand your discomfort. During Black Friday, the volume of orders exceeded our expectations, which unfortunately generated some delays in deliveries.
We apologize for any inconvenience this may have caused you and assure you that we are working to improve our processes to prevent similar situations from happening again.
Best regards,
G
GOYO J.
Rating: 1 out of 5
following a purchase from 29/11/2024
I have not even received the order
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Nadia R.
Rating: 1 out of 5
following a purchase from 26/11/2024
I did not receive the product in good condition nor the invoice.
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Oscar R.
Rating: 2 out of 5
following a purchase from 15/07/2024
Prices excl.
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Response from Herbitas
Thank you for your comment and for taking the time to share your experience. We want to clarify that in our store we show prices without VAT because we sell in several countries, each with different taxation regulations. To ensure the greatest possible transparency and to adjust to the regulations of each country, VAT is calculated and displayed on the cart page, once you have selected the shipping country. We understand that this can cause confusion, and we are always looking for ways to improve our customers' experience. We appreciate your understanding, and if you have any other questions or concerns, please don't hesitate to contact us - we're here to help! Best regards,
A
ASISTENCIA CACERES S.L. A.
Rating: 2 out of 5
following a purchase from 05/12/2023
I have had to reorder several times without taking advantage of one-time discounts.
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Response from Herbitas
Hello good afternoon, we are sorry to hear that your purchase was not satisfactory, could you please let us know why you indicated that you had to place the order several times?
E
elisa R.
Rating: 1 out of 5
following a purchase from 25/09/2023
All the bottles were damaged and alcohol was leaking out of the bottles. I think you were aware of this as they tried to cover it with tape. A disappointment
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Response from Herbitas
We have received your feedback and we will proceed to investigate what could have happened with your order and if it could have been damaged in transit. Our manager will contact you tomorrow. We are sorry that your order did not arrive in optimal conditions. We appreciate your feedback, it helps us to improve.
D
Digitus P.
Rating: 2 out of 5
following a purchase from 06/07/2023
Order cancelled due to late delivery. For the 4th time with transport problems. Last time
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Response from Herbitas
Good morning, we are sorry for the inconvenience. We are reviewing your case and a colleague will contact you to see what has happened.
C
Carlos B.
Rating: 1 out of 5
following a purchase from 05/07/2023
The last three shipments have either not arrived complete or have arrived damaged. Every time there has been this kind of problem I have asked to please stop it from happening, and it keeps happening....
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Response from Herbitas
Good morning, we are sorry for the inconvenience. We are reviewing your case and a colleague will contact you to find out what happened.
R
Raquel R.
Rating: 1 out of 5
following a purchase from 03/07/2023
I have received the boxes of scalpel blades opened and all scattered around the package, when I opened the package they all fell on the floor. You buy sterile scalpel blades and they arrive like this.
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Response from Herbitas
Good morning, we are sorry for the inconvenience. We are reviewing your case and putting solutions in place so that it does not happen again. A colleague will contact you.
N
Natalia B.
Rating: 2 out of 5
following a purchase from 17/05/2023
Place an order from abroad. I am a podiatry student. So that a family member could receive it in Barcelona and bring it to me. Since it is not available in my country. They sent me an email asking me for the cif. Something that I can not have because I do not live in that country. And after that they did not communicate again. Days passed and I sent a WhatsApp, where they told me that my order had been bounced. Because of the cif problem. I asked how I could do since I was from abroad. They gave me no answers and sent me to talk to a distributor in Barcelona so that he could sell me. They gave me a phone number. I could never get in touch with him.
I really don't understand why they don't sell to professionals in other countries. When in our country there are none and it is needed. I do not understand why they did not give me an explanation by email and I had to resort to WhatsApp because no one would tell me anything. And add that they charged me for the sale and now I am waiting for the card to subtract that amount since it still appears in my account statement. A pity
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Comprador verificado
Rating: 1 out of 5
following a purchase from 02/03/2023
The order arrived 4 days after ordering it, the carrier did not call me when it arrived at the address and since he was not at home on his own, he left it at a neighbor's house who has not been home for a few days and I was unable to pick up the order. All unfortunate
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Comprador verificado
Rating: 2 out of 5
following a purchase from 25/01/2023
In my last two orders Bm there have been problems in the distribution, and to solve it the customer service has been very improvable.
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Comprador verificado
Rating: 1 out of 5
following a purchase from 24/05/2022
It was not delivered to the unloading house! Foi entregue na morada de faturação
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Comprador verificado
Rating: 1 out of 5
following a purchase from 10/03/2022
The spatula that was brought to me was not the same as the one published on the website.
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