Customer reviews of Herbitas

9,0 /10

Based on 717 published reviews

5 510 71% 4 114 16% 3 43 6% 2 12 2% 1 38 5%

Summary of reviews

The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.

Reviews 1 and 2 stars

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Published on 11/11/2021 à 07h50 following a purchase from 29/10/2021

It arrived in more than 48h (they promised less and that's why I bought it here) and the podotracks I bought are of very poor quality. It doesn't peel off the carbon paper, and if it does... it stays all marked and you can't see the print. Unusable.

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Published on 16/10/2021 à 17h44 following a purchase from 06/10/2021

Delivery of the order to another address, I have to go to another address to pick up the package.

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Published on 02/09/2021 à 17h13 following a purchase from 23/08/2021

The boxes of the bandages are broken and the adhesive plasters come without their boxes. I really like to buy from you but these things put me off. I have placed a large order for them to come in this state.

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Response from Herbitas Published on 07/09/2021

Good morning, We have taken note of your opinion and we will talk to the transport company to ensure that the boxes arrive in optimum condition.
As for the plasters that have not arrived in a box, the reason is because these products arrive in hospital format. We try to make it easy for the professional to buy them in unit formats, but they do not come in boxes. However, we take note of your comment to look for new formats that do not make the product more expensive and are more suitable. We are sorry for the inconvenience caused.

Comprador verificado

Published on 26/07/2021 à 16h46 following a purchase from 14/07/2021

I have bought these same sizes several times being so far very satisfied with the purchase and recommending to my colleagues, but this time I do not know if it is manufacturing defect or another batch but the sizes fall apart and are of very low quality. Could you help me? Order, delivery correct.

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Comprador verificado

Published on 10/04/2021 à 17h09 following a purchase from 30/03/2021

I was charged for an item that did not arrive due to lack of stock.

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Published on 21/03/2021 à 19h05 following a purchase from 11/03/2021

Very bad, the package has still not arrived and on two occasions I have been called twice telling me that the delivery man was on his way to ensure that someone was at the destination and every day there has been someone.... I have even checked the doorbell and address on several occasions. Very displeased with the service.

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Comprador verificado

Published on 29/12/2020 à 13h01 following a purchase from 22/12/2020

The order was placed on the 22nd and today, the 29th, we still have not received it... it's excessive...

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Response from Herbitas Published on 29/12/2020

Good afternoon, our customer service department tells us that they have contacted you to let you know that the order has already been shipped and that we are following up with the shipping company to try to get it to you as soon as possible.

Comprador verificado

Published on 14/12/2020 à 09h26 following a purchase from 28/11/2020

Very dissatisfied with my experience with them. One of the products of the order that I bought with an interesting discount, they have not sent it to me because " not in stock" (On the web if it appears in stock, but now without discount) In addition the rest of the order arrived late and the masks of terrible quality, the first broken when I took it out of the box.

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Response from Herbitas Published on 14/12/2020

Good morning, we have received your feedback and we would like to solve it.
First of all, we would like to apologize for the stock out in the days you placed your order.
We have created a special coupon for you, which you can use in your next order, so that you can purchase the product Dermafeet Urea 10, reference 6131, with the same offer you had on December 28th. We hope that our solution can change your mind and keep on trusting Herbitas. Thank you very much.

Comprador verificado

Published on 05/04/2020 à 00h34 following a purchase from 13/03/2020

Part of the order was not sent to me and they did not inform me that they were out of stock. I had to call them to confirm that they were not going to send it.

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Comprador verificado

Published on 19/03/2020 à 16h53 following a purchase from 12/03/2020

A large part of the order was not received. You place an order online, pay for it and when it arrives you realize that you are missing practically the entire order and without the possibility of receiving it again. A scam or a rip-off, depending on how you look at it.

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