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C
Rating: 3 out of 5
Fast. Easy delivery. Good quality price.
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Customer reviews of Herbitas
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 717 published reviews
Summary of reviews
The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.
Reviews 2 and 3 stars
Reset filtersF
Rating: 3 out of 5
Customer service takes a long time to respond. They sent us a display support that is not the same as the first one they sent us, and to this day I have not received a response to my email.
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Response from Herbitas
We regret the perception you have taken from our service. We want to inform you that our colleagues from the orders department have already responded to your inquiry by email to manage this incident. We would appreciate it if you could check your inbox, as well as the spam or junk folder in case the message arrived there.
We remain at your disposal for any additional clarification and hope to resolve the situation satisfactorily.
We remain at your disposal for any additional clarification and hope to resolve the situation satisfactorily.
E
Rating: 3 out of 5
The order did not come with the invoice and they also haven't sent it to me by email. I claimed it through the enabled WhatsApp but they haven't sent it to me either
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Response from Herbitas
Hello,
We apologize for the inconvenience caused.
Invoices must be requested through the email [email protected] in order to manage them correctly.
In any case, we have forwarded your case to the relevant department so they can send you the invoice as soon as possible.
Thank you for letting us know.
We apologize for the inconvenience caused.
Invoices must be requested through the email [email protected] in order to manage them correctly.
In any case, we have forwarded your case to the relevant department so they can send you the invoice as soon as possible.
Thank you for letting us know.
L
Rating: 3 out of 5
High amount for shipping costs
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S
Rating: 3 out of 5
The order arrived ten days after it was formalized. It was delayed due to Black Friday, okay, but its status was "in preparation", and it only got moving once I called to claim it. Other than that, everything was fine.
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Response from Herbitas
Hello Sergio,
Thank you for sharing your experience. We apologize for the delay in delivery. We want to clarify that, for technical reasons, the order may appear as "in preparation" in the system even though it has already been correctly processed and is in progress. During the Black Friday period, timelines may be affected, but we are glad to know that, other than that, everything has been satisfactory.
Thank you for your understanding and for trusting us.
Thank you for sharing your experience. We apologize for the delay in delivery. We want to clarify that, for technical reasons, the order may appear as "in preparation" in the system even though it has already been correctly processed and is in progress. During the Black Friday period, timelines may be affected, but we are glad to know that, other than that, everything has been satisfactory.
Thank you for your understanding and for trusting us.
M
Rating: 2 out of 5
I did not receive the invoice for the order, I called to have it resent and the responses were not what I expected. As of today, I still have not received my invoice.
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Response from Herbitas
Hello Maria,
We are very sorry for the situation and the inconvenience caused by not having your invoice when you needed it.
We have reviewed your case and the Administration department sent the invoice on Monday, November 10th at 22:11 to the email address listed in your customer account.
We kindly ask you to:
Also check the spam / junk folder, in case the message was filtered there.
Verify that the email registered in your account is the same one where you are expecting to receive the invoices.
If you still cannot find it, you can contact us again at [email protected] indicating the email where you would like to receive it and we will be happy to resend it to you.
Best regards
We are very sorry for the situation and the inconvenience caused by not having your invoice when you needed it.
We have reviewed your case and the Administration department sent the invoice on Monday, November 10th at 22:11 to the email address listed in your customer account.
We kindly ask you to:
Also check the spam / junk folder, in case the message was filtered there.
Verify that the email registered in your account is the same one where you are expecting to receive the invoices.
If you still cannot find it, you can contact us again at [email protected] indicating the email where you would like to receive it and we will be happy to resend it to you.
Best regards
G
Rating: 2 out of 5
I am a long-time customer. Everything has always gone well. This time not, as half of the order arrived on October 31, and I still have no news about the other half, more than a week later.
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Response from Herbitas
Dear customer,
Our orders department has contacted both the transport company and you to clarify the situation and offer you a solution as soon as possible.
We sincerely apologize for the inconvenience and once again extend our apologies for the trouble. We greatly appreciate your patience and trust.
Our orders department has contacted both the transport company and you to clarify the situation and offer you a solution as soon as possible.
We sincerely apologize for the inconvenience and once again extend our apologies for the trouble. We greatly appreciate your patience and trust.
A
Rating: 3 out of 5
Complete and well-prepared order but catastrophic delivery!! At €35 for shipping, it should be flawless!!
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Response from Herbitas
Thank you for your feedback. We are glad that your order was complete and well-prepared. However, we are sorry for the issues encountered during delivery. We understand your frustration, especially given the shipping costs, and we will pass your feedback to the relevant department.
C
Rating: 3 out of 5
It arrived in bad condition, a bottle that had hydrogen peroxide spilled and soaked the entire order.
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B
Rating: 3 out of 5
They say 24/48hrs... but it's been a week. It used to be faster years ago.
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Response from Herbitas
Hello! First of all, we want to thank you for taking the time to share your experience. We are very sorry that this time your order did not arrive within the 24/48 hours as you expected.
Upon reviewing the case, we see that your order was placed on the afternoon of May 13, so it was recorded on the 14th and left our facilities on May 15. The transport agency Redur delivered it on the 19th, with the weekend in between, which has evidently extended the delivery time.
We sincerely apologize for the inconvenience this has caused you and we take note to continue improving our service. We strive to provide the best attention and will do everything possible to optimize delivery times in the future.
Thank you again for your trust and for helping us improve. If you need anything else, please do not hesitate to contact us.
Upon reviewing the case, we see that your order was placed on the afternoon of May 13, so it was recorded on the 14th and left our facilities on May 15. The transport agency Redur delivered it on the 19th, with the weekend in between, which has evidently extended the delivery time.
We sincerely apologize for the inconvenience this has caused you and we take note to continue improving our service. We strive to provide the best attention and will do everything possible to optimize delivery times in the future.
Thank you again for your trust and for helping us improve. If you need anything else, please do not hesitate to contact us.
J
Rating: 2 out of 5
A long wait, I still haven't received the order. A lot of money for shipping.
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Response from Herbitas
We apologize for the wait you have experienced. We inform you that the administration department has already contacted you to communicate the status of your order and the day it will be delivered. We appreciate your patience and understanding.
K
Rating: 3 out of 5
The order is OK. It arrived quickly. But I have been requesting the invoice since I received it and I can't get a response from the company.
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A
Rating: 2 out of 5
Delay and order not arriving
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Response from Herbitas
We sincerely apologize for the delay with your order. We want to explain that your order was registered on April 23 at 17:51, so it was processed the following day, April 24. The 26th and 27th were weekends and, as is customary, we do not make deliveries. Additionally, on April 28, there was a widespread blackout that affected the operations of transportation companies.
We understand the inconvenience this may have caused you. Although your order was finally delivered yesterday, the transport agency has not specified the exact reason for the delay, but we assume it was due to a backlog of shipments after the blackout and the holiday.
We appreciate your understanding and remain at your disposal for any further inquiries.
We understand the inconvenience this may have caused you. Although your order was finally delivered yesterday, the transport agency has not specified the exact reason for the delay, but we assume it was due to a backlog of shipments after the blackout and the holiday.
We appreciate your understanding and remain at your disposal for any further inquiries.
M
Rating: 3 out of 5
I placed an order on a Wednesday and it arrived the following Wednesday. A whole week, good thing the order is supposed to arrive in 24-48 hours...
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M
Rating: 2 out of 5
I forgot to add one thing that I had forgotten and they would not send it to me unless I paid new postage after a rather large order.
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A
Rating: 3 out of 5
Overall I am happy with the service I think the packages should be delivered earlier to the delivery company as they never meet the delivery time.
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J
Rating: 3 out of 5
I don't understand how two weeks after placing an order and paying by wire transfer I still haven't gotten the invoice. I have called and emailed. The
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O
Rating: 2 out of 5
Prices excl.
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Response from Herbitas
Thank you for your comment and for taking the time to share your experience. We want to clarify that in our store we show prices without VAT because we sell in several countries, each with different taxation regulations. To ensure the greatest possible transparency and to adjust to the regulations of each country, VAT is calculated and displayed on the cart page, once you have selected the shipping country. We understand that this can cause confusion, and we are always looking for ways to improve our customers' experience. We appreciate your understanding, and if you have any other questions or concerns, please don't hesitate to contact us - we're here to help! Best regards,
A
Rating: 2 out of 5
I have had to reorder several times without taking advantage of one-time discounts.
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Response from Herbitas
Hello good afternoon, we are sorry to hear that your purchase was not satisfactory, could you please let us know why you indicated that you had to place the order several times?
D
Rating: 3 out of 5
My order arrived incomplete, they told me that the Standard Insoles Last 42 is not in stock, but on the page they announced that they were available. I sent mail and whatsaap message but they do not give me information about it.
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S
Rating: 3 out of 5
I would like to see more photos of the products
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D
Rating: 2 out of 5
Order cancelled due to late delivery. For the 4th time with transport problems. Last time
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Response from Herbitas
Good morning, we are sorry for the inconvenience. We are reviewing your case and a colleague will contact you to see what has happened.
A
Rating: 3 out of 5
PRODUCT TAKES A LONG TIME TO ARRIVE
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N
Rating: 2 out of 5
Place an order from abroad. I am a podiatry student. So that a family member could receive it in Barcelona and bring it to me. Since it is not available in my country. They sent me an email asking me for the cif. Something that I can not have because I do not live in that country. And after that they did not communicate again. Days passed and I sent a WhatsApp, where they told me that my order had been bounced. Because of the cif problem. I asked how I could do since I was from abroad. They gave me no answers and sent me to talk to a distributor in Barcelona so that he could sell me. They gave me a phone number. I could never get in touch with him.
I really don't understand why they don't sell to professionals in other countries. When in our country there are none and it is needed. I do not understand why they did not give me an explanation by email and I had to resort to WhatsApp because no one would tell me anything. And add that they charged me for the sale and now I am waiting for the card to subtract that amount since it still appears in my account statement. A pity
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I really don't understand why they don't sell to professionals in other countries. When in our country there are none and it is needed. I do not understand why they did not give me an explanation by email and I had to resort to WhatsApp because no one would tell me anything. And add that they charged me for the sale and now I am waiting for the card to subtract that amount since it still appears in my account statement. A pity
O
Rating: 3 out of 5
The name on the delivery address was incorrect. The transporter did not deliver to the indicated address, raised problems and delivered to another location.
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M
Rating: 3 out of 5
Product ok....but since it was not wrapped, it has arrived with dirt rubbing, I imagine from the transport....
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C
Rating: 3 out of 5
The only bad thing is that I asked a question regarding shipping costs and did not receive an answer.
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C
Rating: 3 out of 5
The app does not store items in the cart for more than one day.
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C
Rating: 3 out of 5
The products are of very good quality but reviewing the invoice I have seen that you apply a 21% VAT to the shipping costs that already seem to me to exceed 6.90€, I thought that more than 16€ for a bunetera that costs 7.70 in catalog, is to spend on shipping and VAT, I would like that the prices carry the VAT on the page and the catalog.
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C
Rating: 2 out of 5
In my last two orders Bm there have been problems in the distribution, and to solve it the customer service has been very improvable.
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C
Rating: 3 out of 5
The order has taken almost a week to be served. And an order of 500 euros and it is not accompanied by a measly sample of cream.
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C
Rating: 3 out of 5
It takes too many days from the time I place my order to the time it arrives.
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C
Rating: 3 out of 5
the experience on the customer website is not good, it is hard to find what you want even if you know it is on the web, then they do not inform you if there is stock or not and the surprise is when they deliver the goods, of course if you have paid in advance then you have to claim the amounts of the undelivered, it is not solved automatically.... in short it is not comfortable.
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Response from Herbitas
Hello Oliver, we are sorry to hear that your experience was not entirely satisfactory. On the web we have a specific search engine to find products quickly but if you could tell us the problems you have encountered when using it, it would help us to improve. Thank you for shopping at Herbitas and if we can help you to make your next purchase perfect, do not hesitate to let us know.
C
Rating: 3 out of 5
In our shipments to Portugal, we always include the tax. We have to be always to link to warn. Delivery somewhat delayed.
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C
Rating: 3 out of 5
Shipping costs are excessive.
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C
Rating: 3 out of 5
I received the liquid disinfector half broken and half the liquid out of the box....
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C
Rating: 3 out of 5
I have not received the first item, Palmilla TFI (code 15.023.66). 3 units. As soon as you can send them to the same address. Thank you.
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C
Rating: 3 out of 5
In the last two orders, the sheets that are placed on the legs are either defective or have been exposed to the sun, the plastic remains adhered and does not fulfill its waterproof function.
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C
Rating: 3 out of 5
Lately it takes me a long time for my orders to arrive. I have the clinic in Alicante and they take longer to arrive from Valencia than from any other point of pais🤦️🤦️.
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Response from Herbitas
Hello Estela! We have forwarded your complaint to our transportation companies. We have reviewed your case specifically and it coincided with times of more sick leave due to covid. We are sorry for the inconvenience. Thank you for your comment, it helps us to improve. Best regards,
C
Rating: 3 out of 5
They have been mistaken in scalpel blades
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