Customer reviews of hipergol

We sincerely apologize for the inconvenience and for the order not arriving in time for the birthday.

The delay occurred because the address provided when placing the order was incomplete, which prevented the carrier from making the delivery. As soon as we became aware of the issue, we contacted you to request the missing details and immediately forwarded the complete address to GLS so they could arrange delivery.

We understand your frustration, especially as this was a gift, and we also regret the service you received from the carrier. We will continue to follow up to ensure the order is delivered as soon as possible.

We apologize for the confusion. We would like to clarify that these are the same product and that the only difference between the boxes received is the packaging format, which does not affect the contents or the price.

We had not received any prior communication about this issue, so we did not have the opportunity to look into it and offer you a solution before this review was posted. Our customer service team is available to check what happened and assist you with your case.

Hello Christophe,

We are sorry that you did not like the product.

We would like to clarify that the **Gianduiotto hazelnut cream chocolate** you received is a product **made in Italy by Laica S.p.A.**, a chocolate company founded in 1946 in Arona, Italy. The packaging clearly states **“Made in Italy”**, along with the manufacturer's information and the ingredients.

It is not a copy or a product of Chinese origin.

In any case, we understand that the taste or texture may not appeal to everyone. If you believe the product has **a quality issue**, you can contact our customer service team and we will be happy to look into it with you.

Thank you for your feedback; it helps us continue to improve.

Kind regards,
Customer Service Team
Hipergol

Dear Francisco Javier,

Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations.

We have reviewed your order and confirmed that it was placed on February 19 at 10:47 p.m. and dispatched from our premises the following day, February 20, at 1:29 p.m., in line with our usual preparation and dispatch times of less than 24 business hours.

The issue occurred later during the transport company’s handling of the shipment, which is outside our direct control. We fully understand your frustration, especially as this was a gift with a specific delivery date, and we apologize for the inconvenience caused.

From the outset, we have been following up with GLS to expedite delivery and submit the relevant complaint. The shipment is currently marked as out for delivery.

At hipergol, we work every day to provide fast shipping and effective customer service, but external logistical issues can sometimes arise, and we do our best to resolve them as quickly as possible.

Please do not hesitate to contact us if you need any further assistance. We would love the opportunity to serve you again and provide the experience you deserve.

Kind regards,
The hipergol team

Hello David,

Your order, placed on Friday, was dispatched for delivery the following Monday, in line with the usual shipping times. According to GLS, several delivery attempts were made, after which the shipment was made available for collection at their depot and was subsequently returned because it was not collected.

Regarding your request, the email received on the 22nd was handled that same day. We informed you that the issue had been referred to the carrier and that we were waiting for the package to be returned so we could proceed.

We are still waiting to receive the returned shipment so we can resolve this as soon as possible.

Best regards,
Hipergol

Hello Isabel,

We are sorry for the inconvenience. On November 10, we wrote to let you know that one of the products was out of stock and that we needed your confirmation to ship the rest of the order. We did not receive a reply until November 17, so we were unable to ship it sooner.

According to the carrier, your order is scheduled for delivery tomorrow.

We apologize for the delay and remain at your disposal if you have any questions.

Kind regards,
The Hipergol team

Hello José María,

We are sorry about the issue with the doll. We would like to clarify that the product is always shipped sealed by the manufacturer, so it is not possible to detect a defect without opening it.

In addition, the review was posted before you contacted our customer service team. Once we received your message, we asked you for the necessary evidence and immediately arranged a solution to resolve the problem.

We appreciate your cooperation and remain at your disposal for any further assistance.

Kind regards,
The Hipergol team

We are very sorry about the situation you described. According to our WhatsApp correspondence, the order was correctly shipped in a single box containing both backpacks, as shown to you in the images.

After receiving your photos, we noticed that the packaging does not match the original seal it had when it left our warehouse. In these cases, as we explained, you need to file a claim or report with the shipping company. They must investigate the incident and confirm it with us so that we can resolve it.

We understand your frustration and are still waiting for a response from the shipping company so we can offer you a definitive solution. We apologize for the inconvenience, although this situation is not directly within our control.

Hello Juan Antonio, we're sorry your experience wasn't what you expected. So we can look into this properly, could you tell us whether you mean the dried mango or the ginger? It would also be helpful to know what surprised you about the sugar content or the way the product was cut. Thank you for your help.

Thank you for your rating and for letting us know about your situation. We're very sorry that you didn't receive a notification about your order in time. The notification may have gone to your spam folder, but the order was delivered to the store free of charge within the stated timeframe.

We apologize for any inconvenience this may have caused. Please check your spam folder, and if you're still having trouble finding the order information, don't hesitate to contact us directly. We're here to help and make sure you receive your order without further delay. Thank you for your understanding and patience!

Thank you for your feedback and for letting us know about the issue! We apologize for the initial error with your order, but we are glad to hear that we have now resolved it and sent the correct number of units. If you need anything else or have any questions, please feel free to contact us. We appreciate your understanding and trust in Hipergol. Best regards!

Hello,

We are very sorry to hear about your experience with the T-shirt you received in your order. We sincerely apologize for any inconvenience this may have caused. We have tried to contact you by email to resolve the situation, but we have not received a response.

To help you better, we need more information and some pictures of the product and the defect you mentioned. Please reply to this email with the pictures attached, or contact us via WhatsApp at the company number provided. We are here to resolve any issue and make sure you are completely satisfied with your purchase.

Thank you for your understanding and patience. We hope to resolve this situation quickly and to your satisfaction.

Kind regards,
The Hipergol team

Dear customer,

We sincerely apologize for the confusion and any inconvenience caused by the error in shipping the fish tank. We appreciate you sharing your experience and understand that the situation was not what you wanted, especially during such a special time as Three Kings Day.

We're glad to hear that we were able to resolve the issue and find a solution that satisfied you. If you need more products or assistance in the future, please don't hesitate to contact our customer service team. We're here to make sure every shopping experience with Hipergol is a positive one.

We appreciate your understanding and continued support.

Sincerely,
The Hipergol team

We sincerely regret the situation you experienced and appreciate your honesty in sharing your concerns. We understand how frustrating it can be to wait for an order and not receive timely information about its status.

We apologize for any inconvenience caused by the lack of response and the delivery delay. We will immediately investigate the issue with the GLS shipping company to get updated information about your shipment and take the necessary steps to resolve the situation.

We apologize again for the inconvenience and appreciate your patience. Unfortunately, we have not received any communication regarding your shipment. It may have ended up in the SPAM folder due to the large number of emails received over the Christmas holidays. We are committed to providing you with the best shopping experience and resolving this issue as quickly and effectively as possible.

If you need further assistance, please do not hesitate to contact our customer service team. We value your trust in us and will work to rectify this situation.

Thank you for sharing your feedback and choosing us. We are here to help you.

Dear Enrique,

We deeply regret the problems you have experienced with the delivery of your order, and sincerely appreciate your patience and understanding while we work to resolve this situation.

We understand how important it is to receive your order on time, especially when it involves food. We have contacted the GLS branch to address this issue and are taking immediate steps to ensure you receive your delivery as soon as possible.

We want to assure you that we take every customer comment and piece of feedback very seriously. We are actively reviewing our choice of shipping companies to prevent future problems and improve the delivery experience for all our customers. We would also like to clarify that customers choose the carrier when placing their order. We offer several options, such as GLS, DHL, and TDN, so each customer can select the one that best suits their needs and budget. However, we understand your concern and want to help resolve this situation.

We will keep you informed of any relevant updates and do everything possible to ensure you receive your order satisfactorily. If you have any further questions or need more information, please do not hesitate to contact us.

We appreciate your understanding and the opportunity to address this problem and improve our services. We value your opinion and will work diligently to rectify this situation.

Sincerely,

Dear Ricardo,

We sincerely apologize for the inconvenience you have experienced due to the delay in handling the issue with your product. We would like to apologize for any trouble this may have caused you.

We completely understand your frustration and want to let you know that we have been working hard to resolve this situation. We would like to explain that the product you purchased is made in Ukraine, and unfortunately, due to the current conflict in that region, we are facing various logistical challenges that are affecting delivery times and the availability of new batches.

We want you to know that we greatly appreciate your patience and understanding during these difficult times. We are doing everything possible to speed up the process, but if you wish, we can issue a refund for the products and close the case.

We appreciate your feedback, as it helps us improve and provide better service to our customers. If you have any further questions or need more information about the status of your order, please don't hesitate to contact our customer service team. We are here to help in any way we can.

We appreciate your trust in us and hope to provide you with a more positive shopping experience in the future.

Best regards,