Customer reviews of hipergol

Dear customer,

We sincerely apologize for the confusion and any inconvenience caused by the error in shipping the fish tank. We appreciate you sharing your experience and understand that the situation was not what you wanted, especially during such a special time as Three Kings Day.

We're glad to hear that we were able to resolve the issue and find a solution that satisfied you. If you need more products or assistance in the future, please don't hesitate to contact our customer service team. We're here to make sure every shopping experience with Hipergol is a positive one.

We appreciate your understanding and continued support.

Sincerely,
The Hipergol team

We sincerely regret the situation you experienced and appreciate your honesty in sharing your concerns. We understand how frustrating it can be to wait for an order and not receive timely information about its status.

We apologize for any inconvenience caused by the lack of response and the delivery delay. We will immediately investigate the issue with the GLS shipping company to get updated information about your shipment and take the necessary steps to resolve the situation.

We apologize again for the inconvenience and appreciate your patience. Unfortunately, we have not received any communication regarding your shipment. It may have ended up in the SPAM folder due to the large number of emails received over the Christmas holidays. We are committed to providing you with the best shopping experience and resolving this issue as quickly and effectively as possible.

If you need further assistance, please do not hesitate to contact our customer service team. We value your trust in us and will work to rectify this situation.

Thank you for sharing your feedback and choosing us. We are here to help you.

We sincerely regret any inconvenience you experienced with the delivery of your order and appreciate your honest 3-star review. We understand how important it is to receive your products on time, especially during the holidays.

We have taken your comments about the delivery company GLS into account and understand your concern. We will work to improve our collaboration with delivery companies and ensure that these problems are minimized in the future.

We appreciate your patience and understanding in this situation. If there is anything we can help you with or if you have any further comments, please do not hesitate to contact us. We are committed to providing you with an improved shopping experience.

Thank you for choosing Hipergol. We hope to remain your choice, and despite this setback, we wish you happy holidays.

Dear Enrique,

We deeply regret the problems you have experienced with the delivery of your order, and sincerely appreciate your patience and understanding while we work to resolve this situation.

We understand how important it is to receive your order on time, especially when it involves food. We have contacted the GLS branch to address this issue and are taking immediate steps to ensure you receive your delivery as soon as possible.

We want to assure you that we take every customer comment and piece of feedback very seriously. We are actively reviewing our choice of shipping companies to prevent future problems and improve the delivery experience for all our customers. We would also like to clarify that customers choose the carrier when placing their order. We offer several options, such as GLS, DHL, and TDN, so each customer can select the one that best suits their needs and budget. However, we understand your concern and want to help resolve this situation.

We will keep you informed of any relevant updates and do everything possible to ensure you receive your order satisfactorily. If you have any further questions or need more information, please do not hesitate to contact us.

We appreciate your understanding and the opportunity to address this problem and improve our services. We value your opinion and will work diligently to rectify this situation.

Sincerely,

Dear Ricardo,

We sincerely apologize for the inconvenience you have experienced due to the delay in handling the issue with your product. We would like to apologize for any trouble this may have caused you.

We completely understand your frustration and want to let you know that we have been working hard to resolve this situation. We would like to explain that the product you purchased is made in Ukraine, and unfortunately, due to the current conflict in that region, we are facing various logistical challenges that are affecting delivery times and the availability of new batches.

We want you to know that we greatly appreciate your patience and understanding during these difficult times. We are doing everything possible to speed up the process, but if you wish, we can issue a refund for the products and close the case.

We appreciate your feedback, as it helps us improve and provide better service to our customers. If you have any further questions or need more information about the status of your order, please don't hesitate to contact our customer service team. We are here to help in any way we can.

We appreciate your trust in us and hope to provide you with a more positive shopping experience in the future.

Best regards,

Hello!

Thank you for your review and honest feedback. We're sorry that your shopping experience wasn't completely satisfactory. We are taking your comments into account and working to improve these aspects. We hope you'll give us another chance to show you that we can do better. Your opinion is valuable to us, and we are committed to providing you with an improved shopping experience in the future.

If you have any further questions, please don't hesitate to contact us.

Best regards