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M
Rating: 4 out of 5
Perfect
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Customer reviews of hipergol
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 138 published reviews
Summary of reviews
The reviews highlight reliable and fast shipping, with many items arriving perfectly packaged and exactly as described, and delivery times consistently on target. Customers praise the quality and appeal of a range of products, from backpacks and lunchboxes to candies and toys, noting attractive prices and good value, including reasonable shipping costs. Service is repeatedly described as professional and attentive, with smooth ordering experiences and helpful responses when issues arise. Overall, shoppers report a satisfying, efficient shopping experience with dependable delivery and well-presented products.
Reviews 2 and 4 stars
Reset filtersM
Rating: 4 out of 5
Pictolin sugar-free candies
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B
Rating: 4 out of 5
Good, although I don't know if it's a fault with the toy, but the Zenon's farm car keeps stopping.
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R
Rating: 2 out of 5
Bad. I bought one item and received another, and there was no help at all in correcting the mistake. Terrible.
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E
Rating: 4 out of 5
Easy, just like the pictures.
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Response from hipergol
Hello,
Thank you for your 4-star rating and for sharing your experience. We are pleased to hear that you found the process easy and that the products met your expectations.
If there is anything we could improve to make you completely satisfied, please let us know. We are here to provide you with the best service possible.
Kind regards,
The Hipergol team
Thank you for your 4-star rating and for sharing your experience. We are pleased to hear that you found the process easy and that the products met your expectations.
If there is anything we could improve to make you completely satisfied, please let us know. We are here to provide you with the best service possible.
Kind regards,
The Hipergol team
I
Rating: 4 out of 5
The order arrived in perfect condition, but the payment page froze a couple of times and kept loading (perhaps it was a one-off issue, because it worked perfectly on the third attempt).
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Response from hipergol
Hello,
Thank you for your 4-star rating. We're sorry about the inconvenience you experienced during checkout, but we're glad to hear everything was resolved and the order arrived in perfect condition.
We appreciate your feedback and will continue working to improve the shopping experience.
Kind regards,
The Hipergol team
Thank you for your 4-star rating. We're sorry about the inconvenience you experienced during checkout, but we're glad to hear everything was resolved and the order arrived in perfect condition.
We appreciate your feedback and will continue working to improve the shopping experience.
Kind regards,
The Hipergol team
I
Rating: 4 out of 5
Everything was fine, except for the shipping method.
In my area, the post office has difficult hours (Monday to Friday, 9 a.m. to 2 p.m.), and those of us who work have to jump through hoops to get there. It's a shame, but I know it's not your fault.
Translated reviews
In my area, the post office has difficult hours (Monday to Friday, 9 a.m. to 2 p.m.), and those of us who work have to jump through hoops to get there. It's a shame, but I know it's not your fault.
Response from hipergol
Hello!
Thank you very much for your 4-star rating. We're glad to hear everything was fine, although we're sorry the shipping method caused difficulties. We know post office hours can be inconvenient in some areas, and we appreciate you mentioning it.
If you would prefer another shipping option in the future or need help with the process, please don't hesitate to contact us. We're here to help!
Best regards,
The Hipergol team
Thank you very much for your 4-star rating. We're glad to hear everything was fine, although we're sorry the shipping method caused difficulties. We know post office hours can be inconvenient in some areas, and we appreciate you mentioning it.
If you would prefer another shipping option in the future or need help with the process, please don't hesitate to contact us. We're here to help!
Best regards,
The Hipergol team
J
Rating: 4 out of 5
Good service and very professional. I'll buy again
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Response from hipergol
Thank you for your 4-star review! We're glad to hear that you received good service and consider our team very professional. We appreciate your trust and will be happy to help with your next purchase. If you have any suggestions for improvement, please let us know. We look forward to seeing you again at Hipergol!
J
Rating: 4 out of 5
It could use a little more product description
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Response from hipergol
Thank you for your rating and for taking the time to share your opinion. We really appreciate your suggestion about improving the product descriptions. We'll make sure to review this area so the information is more complete and useful for all our customers. We hope your next experience with Hipergol is 5-star!
M
Rating: 4 out of 5
The products arrived safely and on time, but now I need to return one of the backpacks and I'm being told that the cost is my responsibility. They gave me a link to read about how to do it, but it doesn't really help much. And on top of that, having to cover the costs is really unpleasant. I'll think twice before buying next time because of the difficulties with returns.
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Response from hipergol
Thank you for your rating and feedback! We're glad to hear that the products arrived safely and on time. We're sorry that you had a less satisfactory experience with the returns process. We understand how frustrating that can be, and we apologize for any inconvenience.
We want to keep improving, and your feedback is very valuable to us. If you need further assistance with your return or have any other concerns, please contact us directly so we can help you in the best way possible. We appreciate your understanding and hope to provide you with a better experience in the future.
We want to keep improving, and your feedback is very valuable to us. If you need further assistance with your return or have any other concerns, please contact us directly so we can help you in the best way possible. We appreciate your understanding and hope to provide you with a better experience in the future.
M
Rating: 4 out of 5
I think they should change the pickup point to another location. It’s slow, and the guys who handle the packages make them lose a lot of time, when it should be faster
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Response from hipergol
Thank you for your 4-star rating and for your feedback! We’re sorry that the pickup point did not meet your expectations in terms of speed. We appreciate your feedback and will take it into account as we work to improve our services. If you have any other suggestions or need help, please don’t hesitate to contact us. Thank you for your understanding and for trusting Hipergol. We hope to see you again soon!
D
Rating: 4 out of 5
Everything was correct, the product and delivery time were as confirmed in the order.
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Response from hipergol
Thank you for your 4-star rating and for your comments! We are glad to hear that the product and delivery time met your expectations. If you have any suggestions for improvement or need further assistance, please let us know. We appreciate your trust in Hipergol and hope to see you again soon.
H
Rating: 4 out of 5
Many products are out of stock
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Response from hipergol
Thank you for your 4-star rating and for your comment! We are sorry that you found products out of stock in our store. We are constantly working to replenish our inventory and provide you with a better experience. If there is a specific product you are looking for, please don't hesitate to contact us so we can help. We appreciate your understanding and hope to offer you an even better experience with your next purchase. Thank you for trusting Hipergol!
J
Rating: 4 out of 5
The suitcases I ordered were fine, except the cabin bag had a scuff on the bottom... The shipping and delivery were very fast!
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Response from hipergol
Hello!
Thank you for your 4-star rating. We're glad to hear that you're generally satisfied with the suitcases and that shipping and delivery were fast. We're sorry about the scuff on the cabin bag. Please contact our customer service team so we can offer you a solution.
We hope to see you again soon at Hipergol!
Best regards,
The Hipergol team
Thank you for your 4-star rating. We're glad to hear that you're generally satisfied with the suitcases and that shipping and delivery were fast. We're sorry about the scuff on the cabin bag. Please contact our customer service team so we can offer you a solution.
We hope to see you again soon at Hipergol!
Best regards,
The Hipergol team
A
Rating: 4 out of 5
They were very fast with shipping.
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Response from hipergol
Thank you so much for your generous 5-star rating! We're pleased to know you were satisfied with the beautiful design and durability of the product you purchased from Hipergol. At Hipergol, we strive to offer high-quality products that combine functionality with attractive design, and we're glad to know we met your expectations.
We greatly value your opinion and support. Your satisfaction is our number one priority, and we're committed to continuing to offer products that are both visually appealing and durable. If you need anything else or have any questions, please don't hesitate to contact us.
Thank you for choosing Hipergol and sharing your positive experience with us. We hope to serve you again in the future.
We greatly value your opinion and support. Your satisfaction is our number one priority, and we're committed to continuing to offer products that are both visually appealing and durable. If you need anything else or have any questions, please don't hesitate to contact us.
Thank you for choosing Hipergol and sharing your positive experience with us. We hope to serve you again in the future.
M
Rating: 4 out of 5
My package arrived right away, although I have requested a return for a product that arrived faulty.
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Response from hipergol
Dear customer,
We sincerely appreciate your 4-star rating for your experience with Hipergol. We are pleased to hear that you received your package quickly. We are sorry for the inconvenience you experienced with a defective product, but we are glad to know that our team was able to resolve the issue efficiently and to your satisfaction.
At Hipergol, we continually strive to offer quality service and flawless products, so your feedback is essential to helping us improve. If you have any other questions or need further assistance, please do not hesitate to contact our customer service team.
We appreciate your trust in Hipergol and hope to provide you with an even better shopping experience in the future.
Sincerely,
The Hipergol team
We sincerely appreciate your 4-star rating for your experience with Hipergol. We are pleased to hear that you received your package quickly. We are sorry for the inconvenience you experienced with a defective product, but we are glad to know that our team was able to resolve the issue efficiently and to your satisfaction.
At Hipergol, we continually strive to offer quality service and flawless products, so your feedback is essential to helping us improve. If you have any other questions or need further assistance, please do not hesitate to contact our customer service team.
We appreciate your trust in Hipergol and hope to provide you with an even better shopping experience in the future.
Sincerely,
The Hipergol team
J
Rating: 2 out of 5
Ever since I placed an order on December 30, 2023, I've had to send an email today because there's no trace of the order that was supposed to be delivered to my home!!
Four days without even a brief explanation!!
Very unprofessional!!
I paid 11.90!!!
For delivery to my home.
I had to send an email a little while ago, and they tell me the transport company hadn't done something or other!!!
*EXCUSES*
PLEASE, I EXPECT PROFESSIONALISM.
THIS FIGURINE IS FOR MY SON WITH DAN SYNDROME, AND IT HELPS WITH HIS MAJOR PROBLEM.
JESUS CARRION
679 199 332
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Four days without even a brief explanation!!
Very unprofessional!!
I paid 11.90!!!
For delivery to my home.
I had to send an email a little while ago, and they tell me the transport company hadn't done something or other!!!
*EXCUSES*
PLEASE, I EXPECT PROFESSIONALISM.
THIS FIGURINE IS FOR MY SON WITH DAN SYNDROME, AND IT HELPS WITH HIS MAJOR PROBLEM.
JESUS CARRION
679 199 332
B
Rating: 4 out of 5
Fast delivery and product availability.
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Response from hipergol
Thank you for your 4-star review! At Hipergol, we are glad to hear that delivery was fast and that the product was available as expected. Customer satisfaction is our top priority, and it is gratifying to know that we met your expectations.
If you need more products or services in the future, please feel free to visit us again. We are committed to providing you with the best service and shopping experience possible.
Thank you for choosing Hipergol and sharing your positive experience! We hope to remain your choice for future purchases.
If you need more products or services in the future, please feel free to visit us again. We are committed to providing you with the best service and shopping experience possible.
Thank you for choosing Hipergol and sharing your positive experience! We hope to remain your choice for future purchases.
A
Rating: 4 out of 5
Fast and accurate shipping.
One drawback: many products are out of stock.
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One drawback: many products are out of stock.
Response from hipergol
Hello!
Thank you for your rating and comments. We are glad to hear that your shopping experience was mostly positive. We value your suggestions on how to improve our services, and we are constantly working to optimize navigation on our website and expand payment options to better meet your needs. If you have any other recommendations or additional requirements, please don't hesitate to share them with us. Your satisfaction is our priority, and we hope to see you again in our store in the future.
Regards.
Thank you for your rating and comments. We are glad to hear that your shopping experience was mostly positive. We value your suggestions on how to improve our services, and we are constantly working to optimize navigation on our website and expand payment options to better meet your needs. If you have any other recommendations or additional requirements, please don't hesitate to share them with us. Your satisfaction is our priority, and we hope to see you again in our store in the future.
Regards.
I
Rating: 4 out of 5
The service was perfect, but the delivery arrived late.
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Response from hipergol
Dear Iván,
We sincerely appreciate your rating and comments. We are glad to hear that you experienced perfect service, although we are sorry that the delivery arrived late.
Timely deliveries are extremely important to us, and we understand the frustration any delay can cause. We sincerely apologize for any inconvenience this may have caused.
We will take your feedback into account and work to improve our logistics processes and ensure that future deliveries are more efficient and arrive within the stated timeframe.
We appreciate your understanding and the opportunity to improve. If there is anything else we can help you with or if you have any additional suggestions, please do not hesitate to contact us.
We hope to continue earning your trust and preference in the future.
Sincerely,
We sincerely appreciate your rating and comments. We are glad to hear that you experienced perfect service, although we are sorry that the delivery arrived late.
Timely deliveries are extremely important to us, and we understand the frustration any delay can cause. We sincerely apologize for any inconvenience this may have caused.
We will take your feedback into account and work to improve our logistics processes and ensure that future deliveries are more efficient and arrive within the stated timeframe.
We appreciate your understanding and the opportunity to improve. If there is anything else we can help you with or if you have any additional suggestions, please do not hesitate to contact us.
We hope to continue earning your trust and preference in the future.
Sincerely,