Customer reviews of hipergol

9,6 /10

Based on 1 138 published reviews

5 1 010 89% 4 76 7% 3 14 1% 2 5 0% 1 33 3%

Summary of reviews

The reviews highlight reliable and fast shipping, with many items arriving perfectly packaged and exactly as described, and delivery times consistently on target. Customers praise the quality and appeal of a range of products, from backpacks and lunchboxes to candies and toys, noting attractive prices and good value, including reasonable shipping costs. Service is repeatedly described as professional and attentive, with smooth ordering experiences and helpful responses when issues arise. Overall, shoppers report a satisfying, efficient shopping experience with dependable delivery and well-presented products.

Reviews 3 and 4 stars

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Marta I.

Published on 11/01/2024 à 09h31

My package arrived right away, although I have requested a return for a product that arrived faulty.

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Response from hipergol Published on 19/01/2024

Dear customer,

We sincerely appreciate your 4-star rating for your experience with Hipergol. We are pleased to hear that you received your package quickly. We are sorry for the inconvenience you experienced with a defective product, but we are glad to know that our team was able to resolve the issue efficiently and to your satisfaction.

At Hipergol, we continually strive to offer quality service and flawless products, so your feedback is essential to helping us improve. If you have any other questions or need further assistance, please do not hesitate to contact our customer service team.

We appreciate your trust in Hipergol and hope to provide you with an even better shopping experience in the future.

Sincerely,
The Hipergol team

Belen M.

Published on 25/12/2023 à 00h41

Fast delivery and product availability.

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Response from hipergol Published on 27/12/2023

Thank you for your 4-star review! At Hipergol, we are glad to hear that delivery was fast and that the product was available as expected. Customer satisfaction is our top priority, and it is gratifying to know that we met your expectations.

If you need more products or services in the future, please feel free to visit us again. We are committed to providing you with the best service and shopping experience possible.

Thank you for choosing Hipergol and sharing your positive experience! We hope to remain your choice for future purchases.

Emilio N.

Published on 24/12/2023 à 16h05

Well, I think Hipergol shipped the order quickly, but according to the delivery company, GLS, the package arrived in my city on Thursday, and today, Sunday, I still haven't received it, so it won't arrive by Christmas Eve. If I were the store owner and wanted to improve the store's image, I wouldn't use GLS as a delivery company.

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Response from hipergol Published on 27/12/2023

We sincerely regret any inconvenience you experienced with the delivery of your order and appreciate your honest 3-star review. We understand how important it is to receive your products on time, especially during the holidays.

We have taken your comments about the delivery company GLS into account and understand your concern. We will work to improve our collaboration with delivery companies and ensure that these problems are minimized in the future.

We appreciate your patience and understanding in this situation. If there is anything we can help you with or if you have any further comments, please do not hesitate to contact us. We are committed to providing you with an improved shopping experience.

Thank you for choosing Hipergol. We hope to remain your choice, and despite this setback, we wish you happy holidays.

Ana M.

Published on 18/12/2023 à 16h35

Fast and accurate shipping.
One drawback: many products are out of stock.

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Response from hipergol Published on 19/12/2023

Hello!

Thank you for your rating and comments. We are glad to hear that your shopping experience was mostly positive. We value your suggestions on how to improve our services, and we are constantly working to optimize navigation on our website and expand payment options to better meet your needs. If you have any other recommendations or additional requirements, please don't hesitate to share them with us. Your satisfaction is our priority, and we hope to see you again in our store in the future.

Regards.

Iván G.

Published on 04/12/2023 à 11h30

The service was perfect, but the delivery arrived late.

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Response from hipergol Published on 04/12/2023

Dear Iván,

We sincerely appreciate your rating and comments. We are glad to hear that you experienced perfect service, although we are sorry that the delivery arrived late.

Timely deliveries are extremely important to us, and we understand the frustration any delay can cause. We sincerely apologize for any inconvenience this may have caused.

We will take your feedback into account and work to improve our logistics processes and ensure that future deliveries are more efficient and arrive within the stated timeframe.

We appreciate your understanding and the opportunity to improve. If there is anything else we can help you with or if you have any additional suggestions, please do not hesitate to contact us.

We hope to continue earning your trust and preference in the future.

Sincerely,

Ana M.

Published on 30/10/2023 à 20h36 following a purchase from 15/10/2023

Easy to find products and easy to place an order. Lots of payment options.
One downside is that some products are out of stock for a long time.

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Response from hipergol Published on 31/10/2023

Hello!

Thank you for your review and feedback. We're glad to hear that your shopping experience was mostly positive. We value your suggestions on how to improve our services, and we are constantly working to optimize navigation on our website and expand payment options to better meet your needs. If you have any other recommendations or additional requirements, please don't hesitate to share them with us. Your satisfaction is our priority, and we hope to see you again in our store in the future.

Best regards.

M. Á.

Published on 30/10/2023 à 19h38 following a purchase from 26/10/2023

They didn't have the product I ordered, and I had to keep following up about getting my money back.

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Response from hipergol Published on 31/10/2023

Hello!

Thank you for your review and honest feedback. We're sorry that your shopping experience wasn't completely satisfactory. We are taking your comments into account and working to improve these aspects. We hope you'll give us another chance to show you that we can do better. Your opinion is valuable to us, and we are committed to providing you with an improved shopping experience in the future.

If you have any further questions, please don't hesitate to contact us.

Best regards