Customer reviews of Homeose.fr

Hello Eric,

We understand your disappointment regarding the delivery time and we are sorry about that. We thank you for your feedback on the quality of our items. Please feel free to contact us privately so that we can discuss your experience and find a solution together.

Best regards,
The Homéose.fr team

Hello Bart,

Thank you for your feedback and we are pleased to hear that your order went well. We take note of your comments regarding the speed of delivery and tracking, as your satisfaction is our priority. Please feel free to contact us privately to discuss your experience in more detail.

Best regards,
The Homéose.fr team

Hello Alexandre,

We understand your disappointment regarding this situation and we apologize for the inconvenience. We invite you to contact us privately so that we can resolve this issue together.

Best regards,
The Homéose.fr team

Hello Aurélien,

Thank you for taking the time to share your experience. We are sorry to hear that you did not receive the expected information regarding your order.
I cannot find any trace of a message or a call regarding your order.
That said, when you made your purchase, a delay of 10 to 15 days was announced for shipping, and this delay was respected as your order arrived in 10 days.
I remain at your disposal if needed.
Best regards,
The Homéose.fr team

Hello Victor,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We are constantly working to improve our delivery times and appreciate your feedback which helps us to progress. Please feel free to contact us directly for any questions or assistance.

Best regards,
The Homéose.fr team

Hello Alain, thank you for your feedback and we take your comments into consideration. We are sorry to hear that the delivery time was problematic and that the size of the items did not meet your expectations. We will pass your comments on to our team to improve our services.

Hello Timothy,

Thank you for taking the time to share your experience. We are sorry to hear that the delivery of your package did not go as you had planned. We understand the inconveniences this may cause.
We note that the package was handed to you in person at the relay point you chose when placing your order.
Your satisfaction is our priority, and we are here to assist you.

Best regards,
The Homéose.fr team

Hello Antoine,

Thank you for your feedback. We are sorry to hear that you have not yet received the second part of your package. We invite you to contact us directly so that we can take the necessary steps to resolve this issue as soon as possible. Your satisfaction is our priority.

Best regards,
The Homéose.fr team

Hello André,

Thank you for taking the time to share your experience. We are sorry to hear that you have not seen our response regarding your return request.
We have sent you 2 emails, and your return slip is available directly from your account.
Your satisfaction is our priority and we will ensure that your situation is handled quickly. Please do not hesitate to contact us directly so that we can assist you.

Best regards,
The Homéose.fr team

Hello André,

Thank you for taking the time to share your feedback.
We are sorry that we could not deliver your white ADDICTED boxer, which is unavailable from the manufacturer. Please know that we take your situation very seriously, and we have processed a refund for this item as soon as we learned about it. We remain at your disposal and thank you for your understanding.

Best regards,
The Homéose.fr team

Hello Jean Luc,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order was not delivered as expected and that this incident caused you inconvenience.
Please know that this situation is beyond our control and that, just like you, we are dependent on the carrier.
Your feedback is valuable and we are always looking to improve our services. We encourage you to contact us directly to discuss your situation so that we can find a satisfactory solution.

Best regards,
The Homéose team.

Hello Cécile,

Thank you for taking the time to share your feedback. We understand your situation regarding the return of your item. To assist you better, we invite you to contact our customer service, who will be happy to help you process your return and refund request.

Best regards,
The Homéose.fr team

Hello Paul,

Thank you for taking the time to share your feedback. We are sorry to hear that the XL boxers do not suit you and that the size does not meet your expectations. Your feedback is valuable and will help us improve our products. Please feel free to contact us if you have any questions or need assistance for a possible exchange.

We wish you the best in your search.

Best regards,
The Homéose.fr team

Hello Daniel,

Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that the return procedure did not meet your expectations. However, from your account, the return procedure is simplified to the maximum. The return for an exchange is 100% free, however, the return for a refund is at your expense. Regarding the return cost, it does seem excessive indeed, but we do not control the carrier's rates with whom you handed your package. Your feedback is valuable and we will take it into account to improve our service. We hope to have the opportunity to fully satisfy you in the future.

Best regards,
The Homéose.fr team

Hello Christian,

Thank you for taking the time to share your feedback. We are sorry to hear that the delivery time did not meet your expectations. Your feedback is valuable and we are working to improve this aspect. We hope to provide you with a better experience on your next order.

Best regards,
The Homéose.fr team

Hello Mr. Couble,
Your order was delivered on 29/11, in accordance with the restocking delay that was announced to you before you placed your order. You requested a refund for your order after it had been shipped, which did not allow us to cancel it. I see on your account that you requested the return of the product and that you have been refunded. I regret that you did not see the restocking delay which was clearly visible on the product sheet.
I wish you happy holidays on behalf of the entire Homéose team.

Hello Sir,
Thank you for your order, and for the time you took to respond to this survey.
Before you placed your order, a 10-day restocking time was communicated to you.
I understand that you found this delay long, but we respected it.
We are working to offer you an ever-growing selection, and we strive to deliver to you as quickly as possible. However, we are subject to the manufacturers' delays.
I apologize for the inconvenience caused, and we remain at your disposal.
The Homéose team

Hello Didier,

Thank you for taking the time to share your experience. We are sorry to hear that your order did not meet your expectations and we understand your frustration. Your satisfaction is our priority, and we will do everything we can to resolve this issue quickly. We invite you to contact us directly to rectify the incomplete shipment.

Best regards,
The Homéose.fr team

Hello Yves,

Thank you for your feedback and for taking the time to share your impressions on Homéose.fr. We are happy to hear that you appreciate the quality of our products. We apologize for the inconveniences encountered regarding the delivery time and we are actively working to improve this point. Your opinion is valuable and helps us to progress. Please feel free to contact us again if you have any other suggestions.

Best regards,
The Homéose.fr team

Dear Luc, thank you for taking the time to share your feedback on your experience with Homéose.fr. We sincerely apologize for the delay in your order, which does not meet our service standards. We take your comments into account to improve our logistics in the future.

Hello Patrick,

Thank you for taking the time to share your feedback on our site Homéose.fr. We are sorry to hear that the delivery of your order took longer than expected. Your feedback is valuable, and we are constantly working to improve our delivery times. Please feel free to contact us directly if you have any questions or concerns.

Best regards,
The Homéose team.

Hello Mr. Renard,

As we explained to you, I regret that the products did not give you complete satisfaction. We have reported the information to our manufacturer to understand what may have happened, and especially to ensure that this does not happen again.
It is understandable that a slight difference in size may be observed, but not to this extent!
We will therefore proceed with the exchange of your products free of charge, ensuring that the sizes are verified by the manufacturer.
Regarding our response, you contacted us on 15/08, a public holiday and the day before the weekend.
I took care of this issue first thing Monday morning, as the satisfaction of our Customers is our priority.
Remaining at your disposal,
The Homéose team

Hello Gilbert, thank you for your feedback regarding our site Homéose.fr. The use of a credit note during certain transactions aims to facilitate the management of refunds while offering you flexibility for your future purchases. We appreciate your comments and continue to seek solutions to improve your experience.

Hello Loïc,

Thank you for your feedback. We understand your frustration regarding the delivery time and we apologize for this inconvenience. Your satisfaction is our priority, and we are working tirelessly to improve our services. We hope to provide you with a better experience in the future.

Best regards,
The Homéose.fr team

Hello Mr. Fontaine,
I am sorry to hear that the strings you ordered do not fully satisfy you.
Please know that we are doing everything we can to select the best products from manufacturers.
Do not hesitate to contact Customer Service, we will certainly find a solution to your problem.
The Homéose Customer Service

Hello Sir,

The item in your order was indeed labeled "In stock - Delivery within 10 days".
Indeed, it was a product sold at 50% off, which we had to retrieve from our secondary warehouse.
This information was provided to you on the product sheet, in the summary of your cart, well before processing your order.
You therefore ordered with full knowledge of the facts.

I see that you were delivered within the announced time frame.
Remaining at your disposal,
Customer Service

Hello Mr. B,
Thank you for taking the time to respond to this satisfaction questionnaire following your order.
I take note of the fact that you found the delay too long. It is true that with the public holidays in May, and the associated long weekends, some shipments have taken longer than usual, and I sincerely apologize for that.
We work every day to satisfy our customers, and we will discuss with our carriers how to shorten these few days of waiting when there are long weekends.
We remain at your disposal,
The Homéose team

Good morning,

Your package could not be delivered to the relay point you selected, which I regret.

We have agreed on a redelivery to your home, and I hope everything goes well.

On behalf of the carrier, I apologize for this incident, which is beyond our control.

We remain at your disposal.
The Homeose Team

Hello Mr. F.
Indeed, you placed an order with us, and we thank you for that.
Unfortunately, a stock error gave you incorrect information and allowed you to place an order, while the product was no longer in our possession.
I would like to sincerely apologize for this incident.
As soon as we noticed the problem, we contacted you to inform you, and following your request, we obviously refunded you immediately.
I regret this stock error, and we are implementing procedures to prevent this from happening again, and we will strengthen them further.
I remain at your disposal,
The Homéose Customer Service

Hello,
You did indeed place an order, and we sent your harness to the pickup point you chose.
You did not go to pick it up despite the emails and SMS sent by the carrier.
After the deadline, your product was returned to us, and we refunded you.
I regret that you gave us this 1/5 rating for an event that you caused by allowing the product to be returned.
The main thing is that you were immediately refunded when we received the return from the sender.
We do everything to satisfy our customers, but we cannot pick up the package for you, sorry.
Have a nice day,
The Homéose team

Hello Yannick,

Thank you very much for your review and your rating! We are glad that you appreciate our site Homéose.fr. Please feel free to share your suggestions to improve it further. Your feedback is valuable!

Best regards,
The Homéose.fr team

Hello Mr. A. Indeed, some underwear like thongs are non-returnable simply for obvious hygiene reasons (should I remind you of the contact areas of the string!!); and it is rather reassuring when purchasing these products to be certain that they have not already been worn! Contrary to what you claim, all of these non-returnable items are indicated on the site. Each corresponding product page is marked in red and bold with the mention: Non-exchangeable item. I do not see how to better inform you. Furthermore, these items are sealed in the package you receive with an information notice reminding you to contact us if you have any doubts about the size. I am really sorry that you did not see all these warnings, but I am sure you understand the hygiene rules that apply. I remain at your disposal, The Homéose Team

Hello Mr. D. I am really sorry that you found the delivery a bit long, and I apologize for that. Please know that we are doing everything we can to satisfy you, especially regarding delivery times. However, we are unfortunately not immune to incidents with the carrier, and I apologize on their behalf. I hope that this incident, which is beyond our control, will not undermine the trust you have shown us with your many orders. I remain at your disposal. The Homéose Team

1: Hello Sir, I am surprised by your message. Indeed, the return procedure from abroad is clearly stated in the Terms of Sale that you agree to BEFORE your purchase. Regarding your particular case, I explained to you that I could not issue a prepaid return label, as the parcel would be sent from abroad. My French carrier cannot handle a parcel outside of France. However, I offered to cover the shipping costs for your product in order to compensate for the fees. That is why I find your comment and your rating a bit harsh. We remain at your disposal, Best regards, The Homéose Team

Hello Mr D

I'm sorry that your order arrived only 2 days after the announced delay. Due to an error in the labelling of one of the products in your order, we had to delay shipment.
That said, we offered to make a partial delivery on the rest of the order, which you refused.
I regret this incident, which is beyond our control, and apologize for any inconvenience caused. We work hard every day to ensure the satisfaction of our customers, and we do everything we can to make your shopping experience at Homéose a success.
We remain at your disposal.
Have a nice day.

Good day to you,
Thank you for taking the time to complete this satisfaction survey.
We were indeed 1 day late in shipping your order, and I apologize for this delay beyond our control.
You requested a refund for the product concerned, and we did so immediately, without further discussion.
Customer satisfaction is our daily goal. We obviously failed to do so with you, and I regret this.
I remain at your disposal,
The Homeose team

Hello,
Thank you for taking the time to give us your feedback on your latest order.
Concerning the delivery times you mention, they are written on each product, according to the size you select; then, they are reminded before the validation of your basket, in the summary.
In your case, the delivery times have been respected.
If you have any suggestions on how we can make the information more visible, please do not hesitate to contact us again.
Customer information and satisfaction are very important to us.
I remain at your disposal,
Thank you again for your orders,
Christophe - Customer Service

Good morning, Madam,
You have indeed contacted customer service, which has explained to you that in the case of a return for a refund, you are responsible for the return shipping costs. The 22 euros you are talking about are not my responsibility and were not collected by me, but by Colissimo when you went to the post office to return the parcel.
To avoid this, we offered to send you a pre-paid label so that you wouldn't have to pay any return postage, and to proceed with an exchange rather than a refund. This would have cost you nothing. You would have received a €39 voucher valid for one year.
Instead, you insulted and threatened us before hanging up.
I am sorry for your behavior,
Yours sincerely
Customer Service

Hello Mr B.

Colissimo has indeed lost your parcel.
You informed us that your parcel had not been delivered and we immediately launched an inquiry with their services. The investigation was quickly closed by La Poste, who concluded that the parcel had been lost.
We then resent your order, so I'm surprised by your note and your comment. Perhaps our e-mails have crossed.
At the time of writing, the tracking of the new Colissimo parcel indicates that it will be delivered to your collection point within the day.
I apologize for any inconvenience caused, which is beyond our control.
I wish you all the best for the festive season, and please do not hesitate to share your experience with Homéose. We always do our utmost to satisfy our customers.
Christophe - Customer Service

Good day to you,
It's true that on your last order, 2 weeks passed between your order and its dispatch.
When you placed your order, the products were clearly marked as "awaiting restocking - Delivery within 10-15 days".
We do our utmost to reduce restocking times, but we are dependent on our manufacturers' lead times.
I'm sorry you had to wait, and thank you for sharing your experience.
Customer Service