Customer reviews of Homeose.fr

Hello Jean-Louis,

Thank you very much for your feedback! We are delighted to hear that you are satisfied with our site. We take your comment regarding the delays into account and we are constantly working to improve our service. Your opinion is valuable to us and we hope to welcome you again soon on Homéose.fr.

Best regards,
The Homéose.fr team

Hello Alain,

Thank you for your feedback and for the rating of 4/5. We take into account your comments regarding the size of the products from the Addicted brand compared to Es Collection. Your feedback is valuable and will help us improve our assortment. Please feel free to share any other suggestions.

Best regards,
The Homéose.fr team

Hello Jean Luc,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order was not delivered as expected and that this incident caused you inconvenience.
Please know that this situation is beyond our control and that, just like you, we are dependent on the carrier.
Your feedback is valuable and we are always looking to improve our services. We encourage you to contact us directly to discuss your situation so that we can find a satisfactory solution.

Best regards,
The Homéose team.

Hello Philippe, thank you for taking the time to share your opinion on our site Homéose.fr. We are delighted that you found our service to be of quality, and we take note of your comment regarding delivery times, which will help us improve our efficiency. Please do not hesitate to get back to us if you have any other suggestions!

Hello Philippe,

Thank you very much for your feedback and your loyalty to Homéose.fr. We are delighted that you are generally satisfied with your experience. We are sorry to learn that the home delivery was not respected this time. We understand that this can be frustrating and we will closely examine this situation to prevent it from happening again in the future.

Thank you again for your valuable feedback.

Best regards,
The Homéose.fr team

Hello Cécile,

Thank you for taking the time to share your feedback. We understand your situation regarding the return of your item. To assist you better, we invite you to contact our customer service, who will be happy to help you process your return and refund request.

Best regards,
The Homéose.fr team

Hello Paul,

Thank you for taking the time to share your feedback. We are sorry to hear that the XL boxers do not suit you and that the size does not meet your expectations. Your feedback is valuable and will help us improve our products. Please feel free to contact us if you have any questions or need assistance for a possible exchange.

We wish you the best in your search.

Best regards,
The Homéose.fr team

Hello Daniel,

Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that the return procedure did not meet your expectations. However, from your account, the return procedure is simplified to the maximum. The return for an exchange is 100% free, however, the return for a refund is at your expense. Regarding the return cost, it does seem excessive indeed, but we do not control the carrier's rates with whom you handed your package. Your feedback is valuable and we will take it into account to improve our service. We hope to have the opportunity to fully satisfy you in the future.

Best regards,
The Homéose.fr team

Hello Christian,

Thank you for taking the time to share your feedback. We are sorry to hear that the delivery time did not meet your expectations. Your feedback is valuable and we are working to improve this aspect. We hope to provide you with a better experience on your next order.

Best regards,
The Homéose.fr team

Hello Mr. Couble,
Your order was delivered on 29/11, in accordance with the restocking delay that was announced to you before you placed your order. You requested a refund for your order after it had been shipped, which did not allow us to cancel it. I see on your account that you requested the return of the product and that you have been refunded. I regret that you did not see the restocking delay which was clearly visible on the product sheet.
I wish you happy holidays on behalf of the entire Homéose team.

Hello Sébastien,

We sincerely thank you for your feedback and for the 4/5 rating. We are sorry to learn that one of our items arrived slightly torn and that you did not receive a prompt response from our customer service. We understand the importance of your request, especially with the Christmas holidays approaching. Rest assured that we will closely examine your situation and contact you quickly to find a satisfactory solution. Your satisfaction is our priority.

Best regards,
The Homéose.fr team

Hello Jean-Michel,

We sincerely thank you for taking the time to share your feedback. We are delighted to hear that your order met your expectations and that the delivery was prompt. Your satisfaction is our priority. We hope to have the pleasure of welcoming you again on Homéose.fr.

Best regards,
The Homéose.fr team

Hello Sir,
Thank you for your order, and for the time you took to respond to this survey.
Before you placed your order, a 10-day restocking time was communicated to you.
I understand that you found this delay long, but we respected it.
We are working to offer you an ever-growing selection, and we strive to deliver to you as quickly as possible. However, we are subject to the manufacturers' delays.
I apologize for the inconvenience caused, and we remain at your disposal.
The Homéose team

Hello Didier,

Thank you for taking the time to share your experience. We are sorry to hear that your order did not meet your expectations and we understand your frustration. Your satisfaction is our priority, and we will do everything we can to resolve this issue quickly. We invite you to contact us directly to rectify the incomplete shipment.

Best regards,
The Homéose.fr team

Dear Marc, we sincerely thank you for your positive feedback and your loyalty to Homéose.fr. We are delighted that you enjoyed your experience. Please feel free to reach out to us with any questions or suggestions!

Hello Yves,

Thank you for your feedback and for taking the time to share your impressions on Homéose.fr. We are happy to hear that you appreciate the quality of our products. We apologize for the inconveniences encountered regarding the delivery time and we are actively working to improve this point. Your opinion is valuable and helps us to progress. Please feel free to contact us again if you have any other suggestions.

Best regards,
The Homéose.fr team

Dear Luc, thank you for taking the time to share your feedback on your experience with Homéose.fr. We sincerely apologize for the delay in your order, which does not meet our service standards. We take your comments into account to improve our logistics in the future.

Hello Guy,

Thank you very much for your feedback and your rating of 4/5. We are delighted that you like our product! We also take note of your comments regarding the delivery and we are working to improve this aspect. Your feedback is valuable to us.

Best regards,
The Homéose.fr team

Hello Patrick,

Thank you for taking the time to share your feedback on our site Homéose.fr. We are sorry to hear that the delivery of your order took longer than expected. Your feedback is valuable, and we are constantly working to improve our delivery times. Please feel free to contact us directly if you have any questions or concerns.

Best regards,
The Homéose team.

Hello Olivier,

We sincerely thank you for your feedback and for the rating of 4/5. We are sorry to hear that you experienced delays as well as a lack of communication during your order. Your experience is valuable to us and we take your comments very seriously in order to improve our services. Please do not hesitate to contact us directly for any questions or assistance.

Best regards,
The Homéose.fr team

Hello Mr. Renard,

As we explained to you, I regret that the products did not give you complete satisfaction. We have reported the information to our manufacturer to understand what may have happened, and especially to ensure that this does not happen again.
It is understandable that a slight difference in size may be observed, but not to this extent!
We will therefore proceed with the exchange of your products free of charge, ensuring that the sizes are verified by the manufacturer.
Regarding our response, you contacted us on 15/08, a public holiday and the day before the weekend.
I took care of this issue first thing Monday morning, as the satisfaction of our Customers is our priority.
Remaining at your disposal,
The Homéose team

Hello Gilbert, thank you for your feedback regarding our site Homéose.fr. The use of a credit note during certain transactions aims to facilitate the management of refunds while offering you flexibility for your future purchases. We appreciate your comments and continue to seek solutions to improve your experience.

Hello Loïc,

Thank you for your feedback. We understand your frustration regarding the delivery time and we apologize for this inconvenience. Your satisfaction is our priority, and we are working tirelessly to improve our services. We hope to provide you with a better experience in the future.

Best regards,
The Homéose.fr team

Hello Jean-Yves,

Thank you very much for your positive feedback and your rating of 4/5! We are delighted that our service met your expectations. Please feel free to share your suggestions to further improve our services.

Best regards,
The Homéose.fr team

Hello Patrick,

Thank you for your feedback and for the rating of 4/5. We take your comment regarding customer advice into account and we are constantly striving to improve our service to better meet your expectations. Please feel free to share your specific suggestions with us, as your satisfaction is our priority.

Hello Mr. Fontaine,
I am sorry to hear that the strings you ordered do not fully satisfy you.
Please know that we are doing everything we can to select the best products from manufacturers.
Do not hesitate to contact Customer Service, we will certainly find a solution to your problem.
The Homéose Customer Service

Hello Sir,

The item in your order was indeed labeled "In stock - Delivery within 10 days".
Indeed, it was a product sold at 50% off, which we had to retrieve from our secondary warehouse.
This information was provided to you on the product sheet, in the summary of your cart, well before processing your order.
You therefore ordered with full knowledge of the facts.

I see that you were delivered within the announced time frame.
Remaining at your disposal,
Customer Service

Hello Jérôme,

Thank you for your feedback and your rating of 4/5. We understand that delivery times can be an important factor, and we do our best to inform you in advance. Your feedback is valuable and will help us further improve our service.

Hello Jean Claude,

Thank you very much for your positive feedback and your rating of 4/5! We are delighted that you appreciated our site Homéose.fr. We understand that the price may seem a bit high and we are constantly working to offer the best value for money. Please feel free to reach out to us if you have any other suggestions or questions.

Best regards,
The Homéose.fr team

Hello Eddy,

Thank you for your feedback and your rating of 4/5! We are delighted that you appreciated the selection offered on our site. We take your comment about the sizes into account, and we are constantly working to improve the shopping experience. Please do not hesitate to contact us if you need assistance with your future orders.

Best regards,
The Homéose.fr team

Hello David,

Thank you very much for your positive feedback! We are delighted that you appreciated our selection and the speed of our delivery. Your satisfaction is our priority. Don't hesitate to come back and see us!

Best regards,
The Homéose.fr team

Hello Nicolas,

Thank you very much for your feedback and your rating! We are delighted that you appreciate our site. We take your suggestion regarding additional promotions into account and will do our best to consider them in the future. Don't hesitate to come back regularly to take advantage of our offers.

See you soon on Homéose.fr!

Hello Jacques,

Thank you for your review and your rating of 4/5. We are delighted to hear that your package arrived without any issues and that the product meets your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site.

Best regards,
The Homéose.fr team

Hello Mr. B,
Thank you for taking the time to respond to this satisfaction questionnaire following your order.
I take note of the fact that you found the delay too long. It is true that with the public holidays in May, and the associated long weekends, some shipments have taken longer than usual, and I sincerely apologize for that.
We work every day to satisfy our customers, and we will discuss with our carriers how to shorten these few days of waiting when there are long weekends.
We remain at your disposal,
The Homéose team

Good morning,

Your package could not be delivered to the relay point you selected, which I regret.

We have agreed on a redelivery to your home, and I hope everything goes well.

On behalf of the carrier, I apologize for this incident, which is beyond our control.

We remain at your disposal.
The Homeose Team

Hello Mr. F.
Indeed, you placed an order with us, and we thank you for that.
Unfortunately, a stock error gave you incorrect information and allowed you to place an order, while the product was no longer in our possession.
I would like to sincerely apologize for this incident.
As soon as we noticed the problem, we contacted you to inform you, and following your request, we obviously refunded you immediately.
I regret this stock error, and we are implementing procedures to prevent this from happening again, and we will strengthen them further.
I remain at your disposal,
The Homéose Customer Service

Hello,
You did indeed place an order, and we sent your harness to the pickup point you chose.
You did not go to pick it up despite the emails and SMS sent by the carrier.
After the deadline, your product was returned to us, and we refunded you.
I regret that you gave us this 1/5 rating for an event that you caused by allowing the product to be returned.
The main thing is that you were immediately refunded when we received the return from the sender.
We do everything to satisfy our customers, but we cannot pick up the package for you, sorry.
Have a nice day,
The Homéose team

Hello Yvan,

Thank you for your positive feedback, and we are delighted to hear that you appreciated the speed of our delivery. Your satisfaction is our priority, and we strive to provide you with quality service. Please do not hesitate to reach out to us if you have any further comments or questions.

Best regards,
The Homéose.fr team

Hello Nicolas,

Thank you for your feedback and for the 4/5 rating you gave us. We are delighted that the size of our products suits you. Regarding the lack of packaging, your feedback is valuable and we will take your comment into account to improve our service. Please feel free to contact us for any suggestions or questions.

Best regards,
The Homéose.fr team

Thank you, Mickaël, for your feedback and your rating of 4/5. We understand that the price may seem high, but we strive to offer high-quality products and impeccable service. Your feedback is valuable and will help us continue to improve our offerings.