Customer reviews of Homeose.fr

Hello Alexis, thank you for your feedback and we are pleased to hear that you appreciated the speed of our delivery as well as the quality of our products. We take your comment regarding the material descriptions into account and will work on improving them to better inform our customers. Please feel free to reach out to us with any other suggestions.

Hello Yannick,

Thank you very much for your review and your rating! We are glad that you appreciate our site Homéose.fr. Please feel free to share your suggestions to improve it further. Your feedback is valuable!

Best regards,
The Homéose.fr team

Dear Jean Pierre,

Hello Michel,

Thank you for your positive review of our collection of men's underwear on Homéose.fr. We are delighted that you appreciate the quality of our products and we hope that our promotions will allow you to enjoy our items at more accessible prices. Feel free to check back regularly to discover our new offers!

Hello Thierry,

Hello Mr. A. Indeed, some underwear like thongs are non-returnable simply for obvious hygiene reasons (should I remind you of the contact areas of the string!!); and it is rather reassuring when purchasing these products to be certain that they have not already been worn! Contrary to what you claim, all of these non-returnable items are indicated on the site. Each corresponding product page is marked in red and bold with the mention: Non-exchangeable item. I do not see how to better inform you. Furthermore, these items are sealed in the package you receive with an information notice reminding you to contact us if you have any doubts about the size. I am really sorry that you did not see all these warnings, but I am sure you understand the hygiene rules that apply. I remain at your disposal, The Homéose Team

Hello Mr. D. I am really sorry that you found the delivery a bit long, and I apologize for that. Please know that we are doing everything we can to satisfy you, especially regarding delivery times. However, we are unfortunately not immune to incidents with the carrier, and I apologize on their behalf. I hope that this incident, which is beyond our control, will not undermine the trust you have shown us with your many orders. I remain at your disposal. The Homéose Team

Hello Frédéric,

1: Hello Sir, I am surprised by your message. Indeed, the return procedure from abroad is clearly stated in the Terms of Sale that you agree to BEFORE your purchase. Regarding your particular case, I explained to you that I could not issue a prepaid return label, as the parcel would be sent from abroad. My French carrier cannot handle a parcel outside of France. However, I offered to cover the shipping costs for your product in order to compensate for the fees. That is why I find your comment and your rating a bit harsh. We remain at your disposal, Best regards, The Homéose Team

Hello Cyril,

Hello Mr D

I'm sorry that your order arrived only 2 days after the announced delay. Due to an error in the labelling of one of the products in your order, we had to delay shipment.
That said, we offered to make a partial delivery on the rest of the order, which you refused.
I regret this incident, which is beyond our control, and apologize for any inconvenience caused. We work hard every day to ensure the satisfaction of our customers, and we do everything we can to make your shopping experience at Homéose a success.
We remain at your disposal.
Have a nice day.

Good day to you,
Thank you for taking the time to complete this satisfaction survey.
We were indeed 1 day late in shipping your order, and I apologize for this delay beyond our control.
You requested a refund for the product concerned, and we did so immediately, without further discussion.
Customer satisfaction is our daily goal. We obviously failed to do so with you, and I regret this.
I remain at your disposal,
The Homeose team

Hello,
Thank you for taking the time to give us your feedback on your latest order.
Concerning the delivery times you mention, they are written on each product, according to the size you select; then, they are reminded before the validation of your basket, in the summary.
In your case, the delivery times have been respected.
If you have any suggestions on how we can make the information more visible, please do not hesitate to contact us again.
Customer information and satisfaction are very important to us.
I remain at your disposal,
Thank you again for your orders,
Christophe - Customer Service

Hello Gilles,

Thank you very much for your positive review on Homéose.fr! We're delighted to hear that you were satisfied with the product and that delivery went smoothly. Your feedback is invaluable to us. We look forward to seeing you again on our site!

Best regards,
The Homeose.fr team

Hello François,

Thank you very much for your positive review and your 4/5 rating! We're delighted to hear that you're satisfied so far. Please don't hesitate to get back to us with your feedback. We value your feedback!

Sincerely yours
The Homeose.fr team

Hello Michel,

Thank you very much for your positive feedback on our Homéose.fr website. We're delighted to hear that you appreciate the comfort of our products, and we hope to continue satisfying you with our future products. Please do not hesitate to contact us again if you have any suggestions or special requirements.

Hello Philippe,

Thank you very much for your positive feedback! We are delighted to hear that you are very satisfied with your experience on Homéose.fr. Please don't hesitate to get back to us if you have any suggestions or questions.

Best regards,
The Homeose team.

Hello Vianney,

We would like to thank you sincerely for your positive review of our website Homéose.fr. We are delighted to know that your experience was satisfactory. Please let us know if you have any suggestions on how we can further improve our services.

Best regards,
The Homeose team.

Thank you for your positive feedback on our site, we are delighted that you were satisfied with your order on Homéose.fr. Don't hesitate to come back to us if you need new products.

Thank you for your positive review of our Homéose.fr website, it encourages us in our work to offer you even more quality products at attractive prices. We hope to see you soon on our site for new orders!

Good morning, Madam,
You have indeed contacted customer service, which has explained to you that in the case of a return for a refund, you are responsible for the return shipping costs. The 22 euros you are talking about are not my responsibility and were not collected by me, but by Colissimo when you went to the post office to return the parcel.
To avoid this, we offered to send you a pre-paid label so that you wouldn't have to pay any return postage, and to proceed with an exchange rather than a refund. This would have cost you nothing. You would have received a €39 voucher valid for one year.
Instead, you insulted and threatened us before hanging up.
I am sorry for your behavior,
Yours sincerely
Customer Service

Hello Mr B.

Colissimo has indeed lost your parcel.
You informed us that your parcel had not been delivered and we immediately launched an inquiry with their services. The investigation was quickly closed by La Poste, who concluded that the parcel had been lost.
We then resent your order, so I'm surprised by your note and your comment. Perhaps our e-mails have crossed.
At the time of writing, the tracking of the new Colissimo parcel indicates that it will be delivered to your collection point within the day.
I apologize for any inconvenience caused, which is beyond our control.
I wish you all the best for the festive season, and please do not hesitate to share your experience with Homéose. We always do our utmost to satisfy our customers.
Christophe - Customer Service

Thank you for your feedback, Michel. We're delighted that you enjoyed our site and that you were able to take advantage of an interesting offer for your next order. We hope to see you soon on Homéose.fr!

Hello Christian, thank you for your feedback on our website Homéose.fr. We're sorry that you weren't entirely satisfied with the ADDICTED boxer shorts. We select our products with care, but it is possible that some items do not always meet our customers' expectations. We have taken into account your comments regarding the composition of this underwear and will do our utmost to better specify the characteristics of our products in the future. We hope that the Tommy Hilfiger and Portugal boxer shorts will suit you better, so please let us know what you think after wearing them. We wish you a pleasant day. The Homéose.fr team.

Hello Victor, thank you for your review of our website Homéose.fr. We are delighted to see that you are satisfied with your order despite the slight delay on some products. We make it a point of honour to respect our delivery times and are delighted that you have received your order as you expected. We hope to see you soon on our site and remain at your disposal for any request. Thank you again for your 4/5 rating. See you soon on Homéose.fr!

Thank you for your review of our Homéose.fr website. We are delighted that you appreciate the speed of our service and the quality of our products. We have taken into account your comment about free home delivery for orders under €50 and we will try to find solutions to better satisfy our loyal customers. Thank you again for your trust and your 4/5 rating. We hope to see you soon on our site!

Good day to you,
It's true that on your last order, 2 weeks passed between your order and its dispatch.
When you placed your order, the products were clearly marked as "awaiting restocking - Delivery within 10-15 days".
We do our utmost to reduce restocking times, but we are dependent on our manufacturers' lead times.
I'm sorry you had to wait, and thank you for sharing your experience.
Customer Service

Thank you for your positive review of our Homéose.fr website, Mr Jean-Yves. It encourages us to continue improving our platform to offer you an ever more pleasant and efficient shopping experience. Please let us know if you have any suggestions so that we can better meet your needs. Thank you again for your trust and support. We wish you a pleasant day.

Good day to you, sir,
I find your reaction rather harsh.
In fact, you asked us to cancel your order once it had been dispatched. The messages you are referring to were far from immediate, since they occurred several hours after the carrier had picked up the package containing your order.
We have initiated a returns procedure once the parcel has been delivered, enabling you to cancel the order in the same way.
In addition, it is clearly indicated on the site that all orders placed before 3.30pm are dispatched the same day.
We remain at your disposal should you need us.

Thank you for your positive review of our website Homéose.fr. We are delighted that our service meets your expectations. We thank you for your confidence.

Thank you for your feedback, we are happy to know that you are satisfied with our follow-up. We do our utmost to meet our customers' expectations. Please do not hesitate to contact us if you require any further information about our products. We look forward to seeing you on Homéose.fr.

Hello,
As we have explained to you on several occasions by telephone and by email, Eminence is currently experiencing difficulties in honouring and delivering orders placed by its retailers.
As we have proposed, we can proceed with a refund on this undelivered product. You have told us that you would like to wait, so we are regularly contacting Eminence for this product.
We remain at your disposal.
The Homeose team

Thank you very much for your positive review of our website Homéose.fr! We are delighted that you enjoyed your experience. Please do not hesitate to contact us if you have any questions or suggestions. We hope to see you soon on our site. Thanks again for your support!

Good day to you, sir,
I'm sorry that you found the delivery too long.
When you saw the products you selected, they were stamped with 8-10 days delivery. You were reminded of this before validating your basket.
Nevertheless, you placed your order on 27/09. We dispatched it on 03/09, i.e. 6 days later, thus fulfilling our commitment.
We strive to deliver to our customers as quickly as possible and to keep them informed at every stage of the ordering process, even before you place your order via the product sheets.
That said, we work hard every day to improve things, and the vast majority of our orders are dispatched the same day, as you can see from the various customer reviews.
I remain at your disposal should you need me,
The Homeose team

Thank you for your positive feedback on our website Homéose.fr. I am sorry to hear that Colissimo did not follow the delivery instructions. However, I am delighted to hear that you were satisfied with your order and the service provided by Homéose. We always listen to our customers and do our best to provide them with a pleasant shopping experience. We hope to see you soon on our site. Thank you for your trust and support.

Hello Sir,
Following our various exchanges and letters from La Poste, your parcel has been delivered to your address. We have sent you the Colissimo delivery certificate, which confirms that the parcel was delivered to you.
As we state on our website, you should always opt for delivery with signature or to a post office, which we believe are the only way to ensure delivery of a parcel.
In your case, La Poste claims to have delivered the parcel, and we can't question your letter carrier's word without information.
As far as the delivery address is concerned, I think you're being a bit disingenuous... We confirmed it with you, and the certificate provided by the Post Office does indeed state the correct address.
I regret this situation, which is beyond our control.
I remain at your disposal,
Customer Service

Thank you for your positive review of our Homéose.fr website! We're delighted to hear that you appreciated the quality of our service, both in terms of shipping and the packaging of our parcels. We're also delighted that you liked our clothes. We are constantly striving to offer our customers high-quality products. We look forward to serving you again in the future. Best regards. The Homéose.fr team.