Customer reviews of Homeose.fr

Hello Guy,
As the rating does not reflect the comment you left, I think you are satisfied. The next time you place an order, please click on the fifth star so that the rating is more in line with your experience.
Thank you in any case for your opinion, and @ very soon on Homéose.

Thank you very much for your feedback, Olivier. We strive to maintain quality products and deliver as quickly as possible. We will continue to work hard to improve and shorten the delivery time.

Hello Sir,
I'm sorry that the article you received did not give you complete satisfaction.
In the photos you sent us, some of the "stop" threads were not cut by the seamstress as they should have been. Unfortunately, this can happen.
You can cut them without any danger to the product.
We just wanted to avoid unnecessary back and forth.
However, if you wish, you can request the return of your product. We will cut the 3 threads ourselves and send your product back to you.
We remain at your disposal

Hello, Sir,
I am very surprised by your message.
First point about the color. For us, and obviously for most customers, the color lemon refers to green. Just type "couleur lemon" into our friend Google and you'll see for yourself. What's more, the product photo on the website leaves no room for interpretation. Nor is there any doubt about the color, clearly indicated as "green" on the product sheet.
On the other hand, if you're not satisfied with the product, you can always initiate a return procedure, which is free of charge, as part of an exchange.
On the second point concerning the carrier. Colissimo sent you an e-mail with details of how to collect your parcel. Did it arrive in your spam folder? This would explain the misunderstanding.
In any case, I'm really sorry that this order didn't give you 100% satisfaction.
I remain at your disposal,

Hello Mr B.
We have spoken about this, and I understand your annoyance.
Your parcel was delivered to Relais-colis in good time.
It was removed by the carrier from the "usual circuits" for a reason unknown to date. It has resurfaced following calls we made to their customer service department.
I am truly sorry for this incident, which is completely beyond our control.
For the record, and to ensure that this does not happen again, we have removed this carrier (Relais-Colis) from the list of carriers offered on the store, while they sort out their delivery problems. We fully understand that delivery times are an important factor in customer satisfaction.
I hope you won't hold this "incident" against us, which we were able to resolve together.

Thank you very much Serge for your review, we are delighted that you were satisfied with your order. We hope to see you soon among our customers.

Good day to you, sir,
First of all, thank you for taking the time to complete this survey.
We sincerely regret that you are not satisfied with the delivery time of our partner DPD, and we will let them know so that we can try to improve things.
However, if in future you would like your order to be delivered by your local BPost provider (La Poste in Belgium), please select the Colissimo carrier. Your order will then automatically be delivered by BPost.
I remain at your disposal,
Christophe

Thank you Alain for your positive review! We're glad you like our site.

First of all, thank you for your review. I am sorry for what happened with your order. We aim to offer you the best possible service and regret this incident beyond our control. We will pass on the information to the carrier so that this does not happen again.
Our Customer Service team remains at your disposal should you have any queries.

Thank you very much for your positive review! We are delighted that you enjoyed our product selection, as well as our team. We would be honored to have your support in the future.

Thank you for your review, Nicolas. We are sorry for your disappointment due to the long delivery, beyond our control. We ensure that all our products are of the highest quality before shipping. Also, it's normal that the front pocket is not stitched, so as to give you optimum range of movement. With use, you'll see that you'll feel more comfortable. What's more, we take your comments very seriously and will pass them on to our carrier. Thanks again for your support!

Thank you very much for your review, Serge! We're delighted that Homéose.fr has provided you with a fast, quality delivery service. We really appreciate your support and hope you will continue to enjoy our services.

Thank you very much for your review, Michel! We are delighted that you appreciate the welcome and the products we offer. We strive to provide quality products and we are happy that you benefit from them. Thank you for placing your trust in us!

Thank you Patrick! We are delighted that you were satisfied and that our contact person met your expectations. We hope to see you again soon!

Thank you very much for your review! We are glad you like our boxer shorts. We will do our best to offer you the best quality!

Thank you for taking the time to review our site. We are delighted to know that you are satisfied with our site!

Thank you very much Sylvain for your review and note. We are sorry that the pocket did not fit you and we will update our product to make the sizes more in line with your preferences.

Xavier, we're sorry there was a problem with your delivery. Thankfully Bruno was able to intervene and you were able to enjoy an efficient delivery. We are constantly working to improve our customer service and delivery solutions. We are delighted that our team was able to meet your needs.

Thank you so much for sharing your opinion, Eric! We always strive to strike the right balance between quality and price to provide a satisfying customer experience. We take your comment into consideration and continue to work to improve our services.

Thank you for your review Jerome. We are very pleased that you were satisfied with our products and the speed of shipping. We are sorry that the size was smaller than you expected. We invite you to consult our size guide to help you choose the right size.

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Meinung mit uns zu teilen, Claude. Wir freuen uns, dass Ihre Bestellung rechtzeitig eingetroffen ist und den Anforderungen entspricht. Wir verstehen Ihre Enttäuschung über die Liefermethode und werden die Möglichkeit prüfen, Ihnen eine kostenlose Lieferung nach Hause anbieten zu können.

Thank you very much for your review, Claude. We are glad that the bag is what you expected and that the red swim trunks look good. We are sorry that the delivery took longer than expected. We always do our best to secure the delivery of our products.

Hello,
Thank you for your appreciation of your purchase experience on our site Homéose.fr
As for the note, I think your "mouse" must have "slipped", because it is not in adequacy with the comment.
@ very soon

Thank you for your review Lylian! We are very pleased that you were satisfied with the measurements of the underwear. We will take your comment into consideration and take the necessary steps to improve the garment measurements. Thank you again for your input.

Hello,
Thank you for taking the time to answer our satisfaction survey.
I note a certain "disappointment" on the size of the ordered articles. Please know that we are vigilant on this point, and I will ask the customer service to contact you to see how we can satisfy you. We have already modified the size chart of this article taking into account the comments.
Remaining at your disposal.

Hello Jeremy,
Thank you for your comment on homeose.fr
I just saw that you ordered this item in size S before recommending it in size M.
It is not logical that the two products of different sizes have the same measurements.
I have therefore asked the customer service to contact you again so that we can study this phenomenon.
I remain at your disposal,

Thank you very much for your feedback! We are happy that our products are as described and that the delivery is fast. We hope you will remain satisfied with our services!

Thank you Philippe for taking the time to leave a review. We are committed to always providing our customers with excellent quality, we apologize for any discomfort caused. We will take your feedback into consideration to improve our offering and invite you to consult our sizing guide to make sure you don't have any bad surprises. Thank you again for your feedback.

Hello Jean-Claude,

We thank you for your review and are very pleased that you are satisfied with the product. We are very pleased that you placed your order by phone and that you received your product within 48 hours. We hope you will continue to enjoy our products.

Thank you again and see you soon on Homéose.fr !

Thank you for your comment, René. We are sorry that you were not able to take advantage of the discount. We are nevertheless happy that you are satisfied with your orders at Homéose.

Thank you very much for your review and your note. We are glad you liked our choice and that the delivery went well. We are aware that our prices are sometimes a bit high and we do our best to offer the best possible value for money.

Thank you very much, Stephane, for your positive review! We are delighted that you were satisfied with our service and products. We strive to provide our customers with a quality experience. We hope you will visit our site again!

Thank you for your feedback Alain, we take your comments very seriously and are working to improve the size match. Your satisfaction is our priority!

We are sorry to hear that your size was not what you expected and regret that this has caused you to waste time and energy. We are pleased that the staff at Homéose were pleasant and very responsive to your exchange requests. We thank you for your feedback and remain at your disposal should you have any questions.