The online store Homeose.fr stands out for its extensive selection of quality products, which consistently meets customer expectations. Many customers highlight the effective tracking system and timely delivery, noting that items arrive well-packaged and in excellent condition. The customer service is frequently praised for being responsive and friendly, enhancing the overall shopping experience.
The delivery via chronospost is deplorable. Package thrown over the gate while I was there and there is a bell!
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Response from Homeose.fr
We are very sorry for what happened. Our logistics department is committed to delivering the products safely. We will remind our drivers to respect this principle with the utmost care.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/03/2021
very good sales service
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Response from Homeose.fr
Hello, Thank you for your order and for taking a few minutes to evaluate your first experience with our store. It is nice to see that you enjoyed the experience. However, I notice that your satisfaction is not at its maximum. Also and for the future what are the elements that you would like to see evolve? I wish you a very good weekend, Take care of yourself, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/03/2021
no problem of navigation on the site.
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Response from Homeose.fr
Hello, Thank you for your order and your loyalty. Our team is faithful to the post to offer you the best :) Hope to satisfy you again soon, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
OK zo
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Response from Homeose.fr
Thank you for your order and for trusting our team for this first experience with our store. Although satisfied, I notice that your satisfaction is not at its maximum. Also and in order to satisfy you fully in the future, could you please indicate the elements that you would like to see evolve? I wish you a very good day, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/03/2021
order received quickly. site clear and easy to navigate.
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Response from Homeose.fr
Hello, Thank you for your order and for taking a few minutes to evaluate your first experience with our team. Your comments seem to include all the elements for a fully satisfied customer. However, your evaluation invites us to do even better in the future. Also and in order to satisfy you fully, could you please indicate me, the elements that you would like to see evolve for your future experiences. See you soon on homeose.fr Take care of you, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/03/2021
Very satisfied
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Response from Homeose.fr
Hello, Thank you for your order and for sharing via this review your satisfaction with your first experience on our store.
Although satisfied, I notice that your rating is not at its peak. Also and in order to fully satisfy you in the future, could you please tell us the things you would like to see evolve. Hope to see you soon on homeose.fr Take care, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/03/2021
Navigation not too easy! You have to go through too many articles to get only the ones that interest you!
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Response from Homeose.fr
Hello, Thank you for your order and your comments which are precious to us to evolve. Our store is constantly evolving and our team is working daily to ensure that your browsing experience is as simple as possible. Also, and for the future, we will not fail to take into account this remark. If you need, do not hesitate to contact our team which is at your disposal from Monday to Saturday by phone or email. I wish you a very good weekend, Take care of you, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/02/2021
the sizes of the products offered are difficult to apprehend because according to the brand XL or XXL can be different.
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Response from Homeose.fr
Hello, Rest assured, when creating product sheets and in parallel to the addition of photos and description, our team offers a table of sizes to facilitate your choice and answer any questions. Our team is also available by mail or phone Monday through Saturday to accompany you and advise you, do not hesitate! See you soon on our store, Take care of you, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
aaaa
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Response from Homeose.fr
Hello, Thank you for your order and your evaluation which encourages us to do even better next time :) Looking forward to satisfying you again soon, Take good care of yourself, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/02/2021
Fast delivery I recommend
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Response from Homeose.fr
Hello, Thank you for your order and for sharing your experience via this review. We do indeed do our best to ensure that any order placed before 3:30 pm is given the same day to the carrier for a quick delivery. Although the delivery is made with responsiveness, I note that your satisfaction is not at its maximum. Also and in order to satisfy you as well as possible, could you indicate us the elements which you would like to see evolving in the future? Thank you for this evaluation, See you soon on our store, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
Many references, so we get lost a little! Otherwise good products sometimes a little expensive. Fast delivery
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Response from Homeose.fr
Hello, Rest assured, if you need to and in parallel to the different filters allowing you to refine your search, our team is at your disposal by mail or phone to assist you in your choice. Thank you for your order and this evaluation. Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/02/2021
RAS as per order
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Response from Homeose.fr
Hello, Thank you for your order and for sharing your experience via this review. Your opinion is precious to us and I notice that your review is not at its peak. Also and in order to fully satisfy you in the future, could you please indicate the elements that you would like to see evolve? I wish you a good week, See you soon on our store, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/02/2021
Some items can not be taken back. Please specify it on each model to alert us and not to find yourself with a piece of clothing that you can't wear, which is my case.
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Response from Homeose.fr
Hello, Thank you for your order and for sharing your experience with us via this review. Your opinion is precious to us and allows us to evolve daily. Some items for hygiene reasons cannot be returned. This applies in particular to socks, thongs or items with a cockring. Thank you for this evaluation, take good care of yourself, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
Well just a little complex for the choices but the phone service is excellent and extremely friendly
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Response from Homeose.fr
Hello, It is always a pleasure to accompany you. Do not hesitate, if you need our team is at your disposal by phone or email. Thank you for this evaluation, take good care of yourself, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/01/2021
My advice: HANDS OFF !!! Only if you will keep the ware certainly 100% - then you might shop at Homéose.
-Explanation to this advice: Terms & Conditions, Retour Conditions and Right of Withdrawal are not clearly stated - and not consistent (neither on the different language page versions).
Examples: - The T&C's "Rights of Withdrawal" section refers to a not precisely specified link - which either simply does not exist, or else has no further details on that question.
- And if you want to return for example, they refer to some page with other information than you could encounter under the return link you found beforehand.
- And after a complete Withdrawal and return they do not even want to refund the original shipment cost (after you already paid the return shipment).
Conclusion: No clear statement beforehand, but instead rather misleading. This is nothing to build confidence on.
With a unambiguous, consistent, complete and fair information the potential buyer would know beforehand and could decide.
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Response from Homeose.fr
Hello, Thank you for your feedback, even though I am very surprised by it.
We have been very fair in processing your order, which was delivered to you on 01/29 and you requested a return, which we accepted.
We have received your products and we have refunded you the totality of the returned products without delay via Paypal.
It is not possible for us to reimburse you for the products more than you paid for them, hence my surprise. Please know that our customer service is at your disposal on [email protected].
Sincerely,
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
very professional and friendly staff
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Response from Homeose.fr
Hello, It is always a pleasure for our team to accompany you :) Thank you for having devoted a moment to this questionnaire. I notice however that you invite us to do even better and would like to know the elements that you would like to see evolve for a satisfaction at the level of a 5/5. With the pleasure of seeing you again very soon on Homeose.fr or in store! Take care of you, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
I like this site where you can find everything for everyone
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Response from Homeose.fr
Hello, Thank you for your order and for having spent a few minutes on this evaluation. It is true that we have at heart to offer a wide choice of products to meet all expectations :) However I note that your evaluation is not at its peak. Also, and in order to fully satisfy you in the future, could you please tell me the point(s) you would like to see improved? I wish you a very good week, Take good care of yourself, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
Very good order tracking
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Response from Homeose.fr
Hello, Following your first order, thank you for having devoted a moment to this questionnaire. Your feeling is precious and I note that you invite us to do even better and would like to know the elements that you would like to see evolve for a satisfaction at the height of a 5/5. I wish you a good end of week, See you soon on our store, Take care of you, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2021
very well presented but a limited choice of brands
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Response from Homeose.fr
Hello, Don't worry, our store is in constant evolution and our team gives its maximum to offer you the best. I am sure that you will find your happiness in the new products to come :) Hope to see you soon on Homeose.fr Take good care of you, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/01/2021
Easy to find the product and the size, and the size table is very accurate for the different producers
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Response from Homeose.fr
Hello, Thank you for your order and for having spent a few minutes on this evaluation. Your feeling is precious and your opinion seems to include important elements for a customer to be fully satisfied. I note however that you invite us to do even better and would like to know the elements that you would like to see evolve for a satisfaction at the level of a 5/5. I wish you a pleasant end of the week and hope to fully satisfy you again soon, Take good care of you, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/01/2021
No worries, neither on the site, nor in the delivery, nor in the products! I even had the right to a small kind word and a bag of candies! ^^
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Response from Homeose.fr
Hello, Thank you for your order. We do indeed take special care of each of our customers, in the quality of the shipment, the products and the service in general. I am happy to see that you have been sensitive to our efforts. However, I notice that you invite us to do even better. Also and to bring you complete satisfaction, could you please indicate the elements that you would like to see evolve during a future experience? Thank you for this evaluation, See you soon on our store, Take care of yourself, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/01/2021
Very nice service. withe two exeptions: chronopost and especially dpd. I paid 14,40 euro for a quick delivery and this went completely wrong, twice. After a mail I send to dpd with my complaints the parcels were delivered the next day
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Response from Homeose.fr
Hello, Thank you for your order and your evaluation which allows our team to evolve daily. This order was prepared and given to the carrier on January 04 for delivery 48 hours later (January 6). On the other hand, it is true that during the end-of-year holiday season, the high influx associated with the constraints of covid and public holidays somewhat slowed down the responsiveness of the local carrier. At the moment everything is back to normal and we apologize for this luckily exceptional setback. I wish you a pleasant week, cordially Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/01/2021
satisfied
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Response from Homeose.fr
Hello, First of all I would like to wish you all the best for this new year!
It is pleasant to note that you are satisfied with your order, however your evaluation invites us to do even better in the future. Also and in order to fully satisfy you, could you please indicate the points that you would like to see evolve on a future order? I wish you a pleasant weekend and thank you for your order and for having devoted a few minutes to this evaluation. Take good care of yourself, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/12/2020
Fast service and delivery
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Response from Homeose.fr
Hello, Thank you for your order and for spending a few minutes on this evaluation. It is nice to see that you are fully satisfied with the service provided. However, I notice that you invite our team to do even better. Also and in order to fully satisfy you, could you please tell us the point(s) you would like to see improved? I wish you a very nice new year, Take care of yourself, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
Nice site : many interesting products
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Response from Homeose.fr
Hello, Thank you for your order and for having spent a few minutes on this evaluation. Your feeling is precious and your opinion seems to include all the ingredients for a fully satisfied customer. I note however that you invite us to do even better and would like to know the elements that you would like to see evolve for a satisfaction at the level of a 5/5. I wish you a pleasant week and hope to fully satisfy you again soon, Happy Holidays, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
Clear site, well detailed.
The order + the delivery were fast. Thank you
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Response from Homeose.fr
Hello, Thank you for your order and for sharing your first experience via this review. Although your review contains different ingredients for a customer to be fully satisfied, I note that you have kept one star to invite us to do even better. Also and for the future, could you indicate the points you would like to see evolve? Thank you for this review, I wish you a happy holiday season, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
My order went through as planned, the article is consistent with the photo
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Response from Homeose.fr
Hello, Thank you for your order and your evaluation. I hope that the gift ordered has fully satisfied its recipient. I wish you very happy holidays, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/12/2020
A joy, no kidding.
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Response from Homeose.fr
Hello, And it is with great pleasure that we accompany this happiness to savor every day :)
Thank you for your order and your loyalty, Happy Holidays, Take care, Sincerely, Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
Very good
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Response from Homeose.fr
Thank you for your order and for the time you spent on this evaluation. Your feedback is precious and allows us to evolve daily. Also and on your future orders, what point would you like to see evolve so that the order goes from "very good" to "perfect".
I wish you a very nice holiday season, Take care of yourself, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
The site is easy to navigate and very nice
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Response from Homeose.fr
Hello, Thank you for your order and for sharing your experience with us via this review. It is nice to see that you have found what you were looking for in our collections. On the other hand, I notice that your satisfaction is not at its maximum. Also and on your future orders, what elements would you like to see evolve for a satisfaction and a note at their peak. I wish you a nice holiday season, Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Well from order taking to delivery
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Response from Homeose.fr
Hello, Thank you for your order and for having spent a few minutes on this evaluation. Your feeling is precious and although you seem fully satisfied, I note that you invite us to do even better and would like to know the elements that you would like to see evolve for a satisfaction at the level of a 5/5. I wish you a very nice holiday season, Take care of yourself, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Well from order taking to delivery
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Response from Homeose.fr
Hello, Thank you for your quick feedback. For each product sheet a size chart is associated with the product to allow everyone to choose the best size.
In case of doubt our team is also at your disposal by phone or email to help you in your choice.
In addition, if these elements did not allow the choice of the right size, an exchange can be set up. Thank you for your responsiveness, I wish you a good weekend, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2020
nice, fast, and no mistakes. perfect
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Response from Homeose.fr
Hello, Thank you for your order and for sharing your experience via this review. Although fully satisfied, I note that your evaluation is not at its peak. Also and for the future, what point would you like to see evolve? With the pleasure of seeing you again very soon on Homeose.fr Take care of you, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
very large choice, fast delivery. I don't put 5 stars because the prices are still quite high.
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Response from Homeose.fr
Hello, Thank you for your order and for taking the time for this evaluation. We try to offer a wide range of products to suit all tastes and budgets. In order not to miss any of our offers and news, please subscribe to our newsletter! I wish you a happy holiday season, Take care, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2020
Perfect RAS
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Response from Homeose.fr
Hello, Thank you for your order. It is nice to see that this first experience went perfectly. However, I notice that you have kept a star to put on top of the tree ;). For the future and so that your satisfaction is at its peak, could you transmit us the points that you would like to see evolve ? I wish you a happy holiday season, Take care of yourself, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
Fast delivery.
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Response from Homeose.fr
Hello, Thank you for your order and for sharing your first experience with our store via this review. These evaluations allow us to improve our team and our offers on a daily basis, so I notice that your satisfaction is not at its peak.
For the future, and in order to fully satisfy you, could you please indicate the point(s) that you would like to see evolve? I wish you a very happy holiday season, take care of yourself! Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Fast shipping with socks packed in a paper bag. However, I had to take several times to make the payment because it did not work well
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Response from Homeose.fr
Hello, Thank you for your order and for sharing your experience with our team.
Your opinion and feedback are precious and allow us to constantly evolve. In this case, your bank has resolved the difficulties encountered and the situation is now restored. I wish you a happy Christmas, take care! Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
A little long I was obliged to restart homeose twice.
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Response from Homeose.fr
Thank you for your order and for sharing your experience with us. Your opinion is precious to us and gives us a chance to improve. Your order was placed on November 10th and was delivered the same day to the carrier. However, a holiday associated with a weekend and an exceptional period in France related to covid19 did not allow the carrier to deliver within the time limit.
I apologize for this incident beyond our control, fortunately exceptional and hope that the product ordered has fully satisfied you. I wish you a pleasant week, take care of you, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Excellent but very expensive!
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Response from Homeose.fr
Thank you for your order and for sharing your experience with us for this first purchase. Your opinion is precious to us and allows us to improve daily. We offer a wide range of products and try to meet all tastes but also all budgets. Also we regularly put in place offers that you will receive directly by mail via our newsletters. I wish you a good week and good holidays, See you soon on our store, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/11/2020
Well corresponds to my expectation.
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Response from Homeose.fr
Hello, Thank you for your order and for spending a few minutes on this review. Each product sheet is created manually by our team in order to transcribe the reality as well as possible. We are happy that it was successful. We look forward to seeing you soon on homeose.fr Take care, Sincerely Johann - Customer Service
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