Customer reviews of Homeose.fr

Thank you for your order and for sharing your experience with us. In order to improve the quality of our service, could you please tell me more about the difficulties encountered with the tracking of your order? We have indeed found no anomaly in the link or the tracking number Colissimo. Thank you for this evaluation, See you soon on our store, Sincerely Johann - Customer Service

Hello, Following your first order, thank you for taking the time to fill in this questionnaire. Your feelings are precious and your opinion seems to contain all the ingredients for a fully satisfied customer. However, I note that you invite us to do even better and would like to know the elements that you would like to see evolve for a satisfaction at the level of 5/5. I wish you a pleasant week and hope to fully satisfy you again soon, Sincerely Johann - Customer Service

Hello, Thank you for your order and your comments.
I wish you a pleasant week and hope to satisfy you again soon, Sincerely Johann - Customer Service

Thank you for your order and for taking a few minutes to complete our questionnaire. At this time, you can search by department (briefs, boxers, etc.), size, color, or price. In order to help you the best, do not hesitate to contact us by phone (free number from a landline or mobile), email or chat so that we can advise you in your choice.
We are also open to any suggestions for improvements that will allow you to navigate and search more fluidly, do not hesitate! I wish you a very good day, Sincerely Johann - Customer Service

Hello, Thank you for your order.
We try to offer a wide range of products for all tastes and budgets and regularly update our collections. Don't miss any offer or novelty thanks to our newsletter! Thank you for this evaluation, See you soon on our store, Sincerely Johann - Customer Service

Thank you for taking a few minutes to complete our satisfaction survey and for sharing your comments with us. In this case, you placed your third order on our site on December 18, 2019. Your order was prepared and given to the carrier the same day in the early afternoon. Having benefited from a delivery in Chronopost at a reduced rate (2.40 € TTC) your order was delivered the next morning (19/12/2019). Following the receipt of your order, you shared on December 20, 2019 your opinion on the product and we found that it did not meet your wishes.
Having taken note of your comment and wishing to satisfy all our customers as best as possible, we have therefore offered you the free return of your item. On December 26th, we received your return and were forced to note that the product could not be remarketed.
Indeed this one was not labeled anymore, its packaging was torn and to top it off the product was stained on the inside front part. In this case and although we have made the effort to offer you a return at our expense, and for reasons of hygiene and common sense we can not accept the return of this stained item which, I remind you, remains at your disposal and can be attached to a future shipment. We take special care with each package that we send to the carrier and we hope you take the same care in returns. It is a question of respect and good manners.
In this case, and taking stock of your experience with our team, I do not see any commitment not kept, quite the contrary.
We are committed to offering our customers the best and even more if the opportunity arises. In your case we have done everything possible to satisfy you. However, your satisfaction cannot go against the quality and our commitments that we strive to offer daily, we must know how to set limits. I hope that these few lines will have allowed you to understand what I have already tried to submit to you on the phone. The desire to satisfy our customers as much as possible cannot be the open door to everything. Especially when your actions have an impact on the future quality of our service.

Hello, I am happy to see that this first order finalized together by phone has satisfied you.
I wish you a very good weekend, Sincerely Johann - Customer Service

Thank you for your order and for taking a few minutes to tell us about your experience. Each customer opinion allows us to enrich our service and our way of doing things. In order to evolve further and always aim for the 5/5 for your next order, could you please tell us the point(s) you would like to see evolve in the future? I wish you a very good start of the week, Sincerely, Johann - Customer Service

Hello, Thank you for your new order and your loyalty! For your future sixth purchase and in order to satisfy you at best, what is the point that you would like to see evolve to reach a note at its peak? I wish you a good week, See you soon on our store, Sincerely Johann - Customer Service

Hello, Thank you for your order and for taking a few minutes to tell us about your experience.
Each customer opinion allows us to enrich our service and our way of doing things. In order to evolve further and always aim for the 5/5 for your next order, could you please tell us the point(s) you would like to see evolve in the future? I wish you a very good start of the week, Sincerely, Johann - Customer Service

Hello, First of all, I would like to wish you a very happy new year and thank you for this new order. The offer - 20% from two products was indeed valid on the selected items. However, I notice that the promotional code associated with this offer was not filled in during the finalization of your purchase and the discount was therefore not applied.
As an exceptional and commercial measure, I have just associated to your customer area a voucher for the value of the discount that should have been deducted with this offer. This voucher will be used on your future orders. I hope that our team as well as the products received have fully met your expectations and wish you a very good weekend, See you soon on our store, Sincerely Johann - Customer Service

Hello Sir, Thank you for your order. Unfortunately, the carrier Chronopost could not be present when needed for this shipment. That's why we, Homeose, have done everything possible to reassure you by contacting the carrier several times in order to resolve this problem completely beyond our control. I wish you a very nice holiday season. Sincerely Anthony - Customer Service

Hello, Thank you for your order and your comments. I see that you have reserved a star for your future orders. In order to ensure your complete satisfaction, and to always do better, could you please indicate the elements that you would like to see evolve and that would give us a mark at its maximum. I wish you a happy holiday season! Remaining at your disposal, Sincerely Johann - Customer Service

Hello Madam, Welcome to the world of Homéose!
Following this first order, we thank you for your evaluation. :) I wish you a happy holiday season. Sincerely Anthony - Customer Service

Hello Sir, Thank you for your second order on Homéose! I am delighted to see that you are fully satisfied with our services. However, I keep in mind the missing star that invites us to do even better in the future. I wish you a happy holiday season. See you soon on our store Cordially Anthony - Customer Service

Hello Sir, In your first order, we thank you and welcome you to Homéose! Indeed, according to the follow-up of your order, the carrier could not deliver your parcel to your residence because according to him, the address of delivery was incomplete. I see that in the meantime you recovered your order and I hope that the products will bring you whole satisfaction. I apologize on behalf of the carrier for this anomaly, completely involuntary of Homéose. I wish you excellent holidays of end of the year. Cordially Anthony - Customer service

Hello Sir, Thank you for your first order at Homéose! We are convinced that your gift will be a success for the person concerned...
However, I take note of the missing star which, I think, will be present in a future order! :) I wish you a very happy holiday season and I hope to see you soon on our store. Sincerely Anthony - Customer Service

Hello, We are with pleasure the exception that will perhaps make you change your mind about selling on the internet! Know that in case of questioning, we are at your disposal via a free number from a landline as a mobile ( 0 805 69 21 21). I wish you a happy holiday season and hope that once the tree is finished, the star at the top of it will join its 4 sisters for a maximum note. Sincerely Johann - Customer Service

Hello Sir, Thank you for your trust in our team and your loyalty for a few years now. We wish you a happy holiday season. Looking forward to seeing you on Homeose.fr ! Sincerely Anthony - Customer Service

Hello Sir, Customer since a few years already, the team of Homéose thanks you for having placed order on our store. We conclude that you are completely satisfied by our services. However, I keep in mind the missing star, that you surely had to preserve for a future order :) All our team wishes you pleasant holidays of end of the year. Cordially Anthony - Customer service

Hello Sir, The Homeose team works daily with manufacturers to push them to offer large sizes.
Whenever it is possible, we propose each of our products in all the available sizes of the manufacturer.
You can consult the large sizes via the heading "Large Sizes" from the menu by clicking on "Underwear" then "Large Sizes" Do not hesitate to come back to us to know the availability of a particular product. Thank you for your order and I wish you a happy holiday season Anthony - Customer Service

Hello Mister The Homeose team thanks you for having placed your first order on our website! We take to heart all your appreciations which are beneficial to us. I take note of the missing star that you probably kept for your future order ;)
I wish you a happy holiday season! Sincerely Anthony - Customer Service

Hello, Following your first order, thank you for taking the time to fill in this questionnaire. Your feelings are precious and your opinion seems to contain all the ingredients for a fully satisfied customer. However, I note that you invite us to do even better and would like to know the elements that you would like to see evolve for a satisfaction at the level of 5/5. I wish you a pleasant week and hope to fully satisfy you again soon, Sincerely Johann - Customer Service

Hello Mr. Morin, Indeed, there was an error on the product sheet transmitted by the manufacturer which mentioned buttons whereas these jeans are in fact equipped with a zipper. We have just modified the sheet of this product in both colors on our website, so that they reflect reality. Thank you for your vigilance. I remind you of course that you can contact our customer service at 0805.69.21.21 (FREE number from a landline or a mobile) to proceed to an exchange or a refund. Remaining at your disposal, Christophe -