Customer reviews of Homeose.fr

Hello Guy,

Thank you very much for your feedback and your rating of 4/5. We are delighted that you like our product! We also take note of your comments regarding the delivery and we are working to improve this aspect. Your feedback is valuable to us.

Best regards,
The Homéose.fr team

Hello Olivier,

We sincerely thank you for your feedback and for the rating of 4/5. We are sorry to hear that you experienced delays as well as a lack of communication during your order. Your experience is valuable to us and we take your comments very seriously in order to improve our services. Please do not hesitate to contact us directly for any questions or assistance.

Best regards,
The Homéose.fr team

Hello Mr. Renard,

As we explained to you, I regret that the products did not give you complete satisfaction. We have reported the information to our manufacturer to understand what may have happened, and especially to ensure that this does not happen again.
It is understandable that a slight difference in size may be observed, but not to this extent!
We will therefore proceed with the exchange of your products free of charge, ensuring that the sizes are verified by the manufacturer.
Regarding our response, you contacted us on 15/08, a public holiday and the day before the weekend.
I took care of this issue first thing Monday morning, as the satisfaction of our Customers is our priority.
Remaining at your disposal,
The Homéose team

Hello Loïc,

Thank you for your feedback. We understand your frustration regarding the delivery time and we apologize for this inconvenience. Your satisfaction is our priority, and we are working tirelessly to improve our services. We hope to provide you with a better experience in the future.

Best regards,
The Homéose.fr team

Hello Jean-Yves,

Thank you very much for your positive feedback and your rating of 4/5! We are delighted that our service met your expectations. Please feel free to share your suggestions to further improve our services.

Best regards,
The Homéose.fr team

Hello Patrick,

Thank you for your feedback and for the rating of 4/5. We take your comment regarding customer advice into account and we are constantly striving to improve our service to better meet your expectations. Please feel free to share your specific suggestions with us, as your satisfaction is our priority.

Hello Mr. Fontaine,
I am sorry to hear that the strings you ordered do not fully satisfy you.
Please know that we are doing everything we can to select the best products from manufacturers.
Do not hesitate to contact Customer Service, we will certainly find a solution to your problem.
The Homéose Customer Service

Hello Sir,

The item in your order was indeed labeled "In stock - Delivery within 10 days".
Indeed, it was a product sold at 50% off, which we had to retrieve from our secondary warehouse.
This information was provided to you on the product sheet, in the summary of your cart, well before processing your order.
You therefore ordered with full knowledge of the facts.

I see that you were delivered within the announced time frame.
Remaining at your disposal,
Customer Service

Hello Jérôme,

Thank you for your feedback and your rating of 4/5. We understand that delivery times can be an important factor, and we do our best to inform you in advance. Your feedback is valuable and will help us further improve our service.

Hello Jean Claude,

Thank you very much for your positive feedback and your rating of 4/5! We are delighted that you appreciated our site Homéose.fr. We understand that the price may seem a bit high and we are constantly working to offer the best value for money. Please feel free to reach out to us if you have any other suggestions or questions.

Best regards,
The Homéose.fr team

Hello Eddy,

Thank you for your feedback and your rating of 4/5! We are delighted that you appreciated the selection offered on our site. We take your comment about the sizes into account, and we are constantly working to improve the shopping experience. Please do not hesitate to contact us if you need assistance with your future orders.

Best regards,
The Homéose.fr team

Hello David,

Thank you very much for your positive feedback! We are delighted that you appreciated our selection and the speed of our delivery. Your satisfaction is our priority. Don't hesitate to come back and see us!

Best regards,
The Homéose.fr team

Hello Nicolas,

Thank you very much for your feedback and your rating! We are delighted that you appreciate our site. We take your suggestion regarding additional promotions into account and will do our best to consider them in the future. Don't hesitate to come back regularly to take advantage of our offers.

See you soon on Homéose.fr!

Hello Jacques,

Thank you for your review and your rating of 4/5. We are delighted to hear that your package arrived without any issues and that the product meets your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site.

Best regards,
The Homéose.fr team

Hello Mr. B,
Thank you for taking the time to respond to this satisfaction questionnaire following your order.
I take note of the fact that you found the delay too long. It is true that with the public holidays in May, and the associated long weekends, some shipments have taken longer than usual, and I sincerely apologize for that.
We work every day to satisfy our customers, and we will discuss with our carriers how to shorten these few days of waiting when there are long weekends.
We remain at your disposal,
The Homéose team

Good morning,

Your package could not be delivered to the relay point you selected, which I regret.

We have agreed on a redelivery to your home, and I hope everything goes well.

On behalf of the carrier, I apologize for this incident, which is beyond our control.

We remain at your disposal.
The Homeose Team

Hello Mr. F.
Indeed, you placed an order with us, and we thank you for that.
Unfortunately, a stock error gave you incorrect information and allowed you to place an order, while the product was no longer in our possession.
I would like to sincerely apologize for this incident.
As soon as we noticed the problem, we contacted you to inform you, and following your request, we obviously refunded you immediately.
I regret this stock error, and we are implementing procedures to prevent this from happening again, and we will strengthen them further.
I remain at your disposal,
The Homéose Customer Service

Hello,
You did indeed place an order, and we sent your harness to the pickup point you chose.
You did not go to pick it up despite the emails and SMS sent by the carrier.
After the deadline, your product was returned to us, and we refunded you.
I regret that you gave us this 1/5 rating for an event that you caused by allowing the product to be returned.
The main thing is that you were immediately refunded when we received the return from the sender.
We do everything to satisfy our customers, but we cannot pick up the package for you, sorry.
Have a nice day,
The Homéose team

Hello Yvan,

Thank you for your positive feedback, and we are delighted to hear that you appreciated the speed of our delivery. Your satisfaction is our priority, and we strive to provide you with quality service. Please do not hesitate to reach out to us if you have any further comments or questions.

Best regards,
The Homéose.fr team

Hello Nicolas,

Thank you for your feedback and for the 4/5 rating you gave us. We are delighted that the size of our products suits you. Regarding the lack of packaging, your feedback is valuable and we will take your comment into account to improve our service. Please feel free to contact us for any suggestions or questions.

Best regards,
The Homéose.fr team

Thank you, Mickaël, for your feedback and your rating of 4/5. We understand that the price may seem high, but we strive to offer high-quality products and impeccable service. Your feedback is valuable and will help us continue to improve our offerings.

Hello Alexis, thank you for your feedback and we are pleased to hear that you appreciated the speed of our delivery as well as the quality of our products. We take your comment regarding the material descriptions into account and will work on improving them to better inform our customers. Please feel free to reach out to us with any other suggestions.

Dear Jean Pierre,

Hello Michel,

Thank you for your positive review of our collection of men's underwear on Homéose.fr. We are delighted that you appreciate the quality of our products and we hope that our promotions will allow you to enjoy our items at more accessible prices. Feel free to check back regularly to discover our new offers!

Hello Thierry,

Hello Mr. A. Indeed, some underwear like thongs are non-returnable simply for obvious hygiene reasons (should I remind you of the contact areas of the string!!); and it is rather reassuring when purchasing these products to be certain that they have not already been worn! Contrary to what you claim, all of these non-returnable items are indicated on the site. Each corresponding product page is marked in red and bold with the mention: Non-exchangeable item. I do not see how to better inform you. Furthermore, these items are sealed in the package you receive with an information notice reminding you to contact us if you have any doubts about the size. I am really sorry that you did not see all these warnings, but I am sure you understand the hygiene rules that apply. I remain at your disposal, The Homéose Team

Hello Frédéric,

1: Hello Sir, I am surprised by your message. Indeed, the return procedure from abroad is clearly stated in the Terms of Sale that you agree to BEFORE your purchase. Regarding your particular case, I explained to you that I could not issue a prepaid return label, as the parcel would be sent from abroad. My French carrier cannot handle a parcel outside of France. However, I offered to cover the shipping costs for your product in order to compensate for the fees. That is why I find your comment and your rating a bit harsh. We remain at your disposal, Best regards, The Homéose Team

Hello Cyril,

Hello Mr D

I'm sorry that your order arrived only 2 days after the announced delay. Due to an error in the labelling of one of the products in your order, we had to delay shipment.
That said, we offered to make a partial delivery on the rest of the order, which you refused.
I regret this incident, which is beyond our control, and apologize for any inconvenience caused. We work hard every day to ensure the satisfaction of our customers, and we do everything we can to make your shopping experience at Homéose a success.
We remain at your disposal.
Have a nice day.

Good day to you,
Thank you for taking the time to complete this satisfaction survey.
We were indeed 1 day late in shipping your order, and I apologize for this delay beyond our control.
You requested a refund for the product concerned, and we did so immediately, without further discussion.
Customer satisfaction is our daily goal. We obviously failed to do so with you, and I regret this.
I remain at your disposal,
The Homeose team

Hello,
Thank you for taking the time to give us your feedback on your latest order.
Concerning the delivery times you mention, they are written on each product, according to the size you select; then, they are reminded before the validation of your basket, in the summary.
In your case, the delivery times have been respected.
If you have any suggestions on how we can make the information more visible, please do not hesitate to contact us again.
Customer information and satisfaction are very important to us.
I remain at your disposal,
Thank you again for your orders,
Christophe - Customer Service

Hello Gilles,

Thank you very much for your positive review on Homéose.fr! We're delighted to hear that you were satisfied with the product and that delivery went smoothly. Your feedback is invaluable to us. We look forward to seeing you again on our site!

Best regards,
The Homeose.fr team

Hello François,

Thank you very much for your positive review and your 4/5 rating! We're delighted to hear that you're satisfied so far. Please don't hesitate to get back to us with your feedback. We value your feedback!

Sincerely yours
The Homeose.fr team

Hello Michel,

Thank you very much for your positive feedback on our Homéose.fr website. We're delighted to hear that you appreciate the comfort of our products, and we hope to continue satisfying you with our future products. Please do not hesitate to contact us again if you have any suggestions or special requirements.

Hello Philippe,

Thank you very much for your positive feedback! We are delighted to hear that you are very satisfied with your experience on Homéose.fr. Please don't hesitate to get back to us if you have any suggestions or questions.

Best regards,
The Homeose team.

Hello Vianney,

We would like to thank you sincerely for your positive review of our website Homéose.fr. We are delighted to know that your experience was satisfactory. Please let us know if you have any suggestions on how we can further improve our services.

Best regards,
The Homeose team.

Thank you for your positive feedback on our site, we are delighted that you were satisfied with your order on Homéose.fr. Don't hesitate to come back to us if you need new products.

Thank you for your positive review of our Homéose.fr website, it encourages us in our work to offer you even more quality products at attractive prices. We hope to see you soon on our site for new orders!

Good morning, Madam,
You have indeed contacted customer service, which has explained to you that in the case of a return for a refund, you are responsible for the return shipping costs. The 22 euros you are talking about are not my responsibility and were not collected by me, but by Colissimo when you went to the post office to return the parcel.
To avoid this, we offered to send you a pre-paid label so that you wouldn't have to pay any return postage, and to proceed with an exchange rather than a refund. This would have cost you nothing. You would have received a €39 voucher valid for one year.
Instead, you insulted and threatened us before hanging up.
I am sorry for your behavior,
Yours sincerely
Customer Service