Customer reviews of Homeose.fr

Thank you for your feedback. We have taken into account your comment regarding the ergonomics of the site and we are constantly working on improving our platform to offer our customers a better shopping experience. We are pleased to hear that you were satisfied with your order and delivery. We hope to see you soon on Homéose.fr for new orders. Thank you again for your confidence.

Hello M Petit, In your comment you indicate: " Litigation in progress A FUIR " Since your order, you have sent us a single email on 05/07/2018 at 19:36 indicating that you have not received your item and to be without news.
We responded to you that same day at 9:55pm.
You placed your order on Saturday 30/06 at 7pm. This last one was naturally dispatched the first working day, that is to say Monday 02/07, for a delivery envisaged on Wednesday 04/07.
Before our reply, we had sent you an order confirmation and an email with the tracking link for your package.
In our answer of 05/07 we informed you, after contact with the carrier, of the fresh delivery of your package by La Poste, and that we remained at your disposal.
To date, our answer has not elicited any reaction from you. (except this comment). You have neither denied nor confirmed the receipt of your package that the Post Office has indicated to have delivered to your home.
If you have encountered a problem with your package, rest assured, since the beginning of our activity we have never left a customer without a solution, even in the case of a faulty carrier.
All you have to do is tell us about the problem and we will be happy to help you.
We have always had a vision of a benevolent Customer Service. This is why we currently respond in less than 12 hours on average to messages sent to us, and why we provide you with a FREE number from a landline or cell phone. (0805 69 21 21) You can also leave us a phone number where we can reach you (not in your account) if you prefer to be called back.
If you need help, we're here... just communicate. But nothing justifies such a hostile posture towards us, or else your goal is different from the one displayed.
I remain at your disposal for any clarification or additional request.
Sincerely, Bruno

Hello Verified Buyer, thank you for your feedback. We are aware that sales can sometimes result in stock shortages, but please check our site regularly to be informed of our new availability. Thank you for your trust and loyalty.

Hello, thank you for your review of our website Homéose.fr. We are delighted to hear that you were satisfied with the delivery. We're sorry about the size issue, we'll inform our production department to solve this problem. We are aware of the importance of offering regular promotions to enable our customers to buy more and more often. We take note of your suggestion and will do our best to offer attractive offers to our loyal customers. We wish you an excellent day. The Homeose team.

Hello Verified Buyer, we're sorry you were disappointed with the delivery of your order. We will pass this comment on to our delivery department so that we can improve in the future. We thank you for your comment and hope to satisfy you even more with your next order. Sincerely, The Homéose.fr team

Thank you for your feedback, we're sorry that the exchange took so long and that you didn't get the same discount on your second order. We take your comments into account and will do our best to improve our service in the future. Thank you for your confidence and see you soon on our site!