Customer reviews of Homeose.fr

Hello Vianney,

We would like to thank you sincerely for your positive review of our website Homéose.fr. We are delighted to know that your experience was satisfactory. Please let us know if you have any suggestions on how we can further improve our services.

Best regards,
The Homeose team.

Thank you for your positive feedback on our site, we are delighted that you were satisfied with your order on Homéose.fr. Don't hesitate to come back to us if you need new products.

Thank you for your positive review of our Homéose.fr website, it encourages us in our work to offer you even more quality products at attractive prices. We hope to see you soon on our site for new orders!

Good morning, Madam,
You have indeed contacted customer service, which has explained to you that in the case of a return for a refund, you are responsible for the return shipping costs. The 22 euros you are talking about are not my responsibility and were not collected by me, but by Colissimo when you went to the post office to return the parcel.
To avoid this, we offered to send you a pre-paid label so that you wouldn't have to pay any return postage, and to proceed with an exchange rather than a refund. This would have cost you nothing. You would have received a €39 voucher valid for one year.
Instead, you insulted and threatened us before hanging up.
I am sorry for your behavior,
Yours sincerely
Customer Service

Hello Mr B.

Colissimo has indeed lost your parcel.
You informed us that your parcel had not been delivered and we immediately launched an inquiry with their services. The investigation was quickly closed by La Poste, who concluded that the parcel had been lost.
We then resent your order, so I'm surprised by your note and your comment. Perhaps our e-mails have crossed.
At the time of writing, the tracking of the new Colissimo parcel indicates that it will be delivered to your collection point within the day.
I apologize for any inconvenience caused, which is beyond our control.
I wish you all the best for the festive season, and please do not hesitate to share your experience with Homéose. We always do our utmost to satisfy our customers.
Christophe - Customer Service

Thank you for your feedback, Michel. We're delighted that you enjoyed our site and that you were able to take advantage of an interesting offer for your next order. We hope to see you soon on Homéose.fr!

Hello Christian, thank you for your feedback on our website Homéose.fr. We're sorry that you weren't entirely satisfied with the ADDICTED boxer shorts. We select our products with care, but it is possible that some items do not always meet our customers' expectations. We have taken into account your comments regarding the composition of this underwear and will do our utmost to better specify the characteristics of our products in the future. We hope that the Tommy Hilfiger and Portugal boxer shorts will suit you better, so please let us know what you think after wearing them. We wish you a pleasant day. The Homéose.fr team.

Hello Victor, thank you for your review of our website Homéose.fr. We are delighted to see that you are satisfied with your order despite the slight delay on some products. We make it a point of honour to respect our delivery times and are delighted that you have received your order as you expected. We hope to see you soon on our site and remain at your disposal for any request. Thank you again for your 4/5 rating. See you soon on Homéose.fr!

Thank you for your review of our Homéose.fr website. We are delighted that you appreciate the speed of our service and the quality of our products. We have taken into account your comment about free home delivery for orders under €50 and we will try to find solutions to better satisfy our loyal customers. Thank you again for your trust and your 4/5 rating. We hope to see you soon on our site!

Good day to you,
It's true that on your last order, 2 weeks passed between your order and its dispatch.
When you placed your order, the products were clearly marked as "awaiting restocking - Delivery within 10-15 days".
We do our utmost to reduce restocking times, but we are dependent on our manufacturers' lead times.
I'm sorry you had to wait, and thank you for sharing your experience.
Customer Service

Thank you for your positive review of our Homéose.fr website, Mr Jean-Yves. It encourages us to continue improving our platform to offer you an ever more pleasant and efficient shopping experience. Please let us know if you have any suggestions so that we can better meet your needs. Thank you again for your trust and support. We wish you a pleasant day.

Good day to you, sir,
I find your reaction rather harsh.
In fact, you asked us to cancel your order once it had been dispatched. The messages you are referring to were far from immediate, since they occurred several hours after the carrier had picked up the package containing your order.
We have initiated a returns procedure once the parcel has been delivered, enabling you to cancel the order in the same way.
In addition, it is clearly indicated on the site that all orders placed before 3.30pm are dispatched the same day.
We remain at your disposal should you need us.

Thank you for your positive review of our website Homéose.fr. We are delighted that our service meets your expectations. We thank you for your confidence.

Thank you for your feedback, we are happy to know that you are satisfied with our follow-up. We do our utmost to meet our customers' expectations. Please do not hesitate to contact us if you require any further information about our products. We look forward to seeing you on Homéose.fr.

Thank you very much for your positive review of our website Homéose.fr! We are delighted that you enjoyed your experience. Please do not hesitate to contact us if you have any questions or suggestions. We hope to see you soon on our site. Thanks again for your support!

Thank you for your positive feedback on our website Homéose.fr. I am sorry to hear that Colissimo did not follow the delivery instructions. However, I am delighted to hear that you were satisfied with your order and the service provided by Homéose. We always listen to our customers and do our best to provide them with a pleasant shopping experience. We hope to see you soon on our site. Thank you for your trust and support.

Hello Sir,
Following our various exchanges and letters from La Poste, your parcel has been delivered to your address. We have sent you the Colissimo delivery certificate, which confirms that the parcel was delivered to you.
As we state on our website, you should always opt for delivery with signature or to a post office, which we believe are the only way to ensure delivery of a parcel.
In your case, La Poste claims to have delivered the parcel, and we can't question your letter carrier's word without information.
As far as the delivery address is concerned, I think you're being a bit disingenuous... We confirmed it with you, and the certificate provided by the Post Office does indeed state the correct address.
I regret this situation, which is beyond our control.
I remain at your disposal,
Customer Service

Thank you for your positive review of our Homéose.fr website! We're delighted to hear that you appreciated the quality of our service, both in terms of shipping and the packaging of our parcels. We're also delighted that you liked our clothes. We are constantly striving to offer our customers high-quality products. We look forward to serving you again in the future. Best regards. The Homéose.fr team.

Thank you for your positive review of our website Homéose.fr. We are delighted that your products met your expectations and that the packaging was perfect. We take note of your comment regarding delivery times and will do our best to improve our service in the future. We hope to see you soon on our site!

Good day to you,
To be factual, you placed an order on 02/08/2024. On the site, the announced delivery time (on the product sheet, then in the basket BEFORE you validated) was 8 to 10 days, as the product was awaiting restocking from our supplier. This information was perfectly clear on the site.
You finally received an email confirming your order, still on 02/08, announcing delivery around 12/08.

On 08/06, we shipped your order. Once again, an email is sent to you giving you the tracking link so you can follow the progress of your order.
The parcel finally arrives on 10/08 at the selected relay point. Again, an email and SMS are sent to inform you of this.
I can understand that you were "impatient" to receive your products, but we respected the deadlines announced.
What's more, at no time did you try to contact us by phone or e-mail, which could have saved you a lot of anguish. There are enough comments here about our customer service for you to see that we are perfectly contactable.

I sincerely regret that you have had a bad experience,
Good day to you,
Customer Service

Thank you for your positive review of Homéose.fr! We're delighted you like our products. Please do not hesitate to contact us should you require any further information. We hope to see you soon on our site.

Thank you for your positive review of our website Homéose.fr. We are delighted that our quality and original products meet your expectations. We will continue to do our best to satisfy you. Please do not hesitate to contact us should you require any further information about our products. Thank you again for your trust and support. We look forward to seeing you again on our site!

I am delighted to read that you are very satisfied with our website Homéose.fr. We are constantly listening to our customers and doing our best to offer a quality service. If you have any suggestions for improvement, please let us know. Thank you for your 4/5 rating!

Hello Claude,

We would like to thank you for your review and your 4/5 rating of our website Homéose.fr. We are sorry that some items purchased are too large. We will pass this on to our team to improve our service. We are also sorry for the delay in delivery caused by La Poste. We hope this will not prevent you from continuing to order on our site. Please do not hesitate to contact us should you have any further queries. Thank you again for your confidence.

The Homeose.fr team

Thank you for your positive review of our Homeose.fr website. We are delighted to have been able to meet your expectations. Please do not hesitate to contact us should you require any further information about our products. Thank you for your trust and for your 4/5 rating!

Hello CHRISTINE,

Thank you for your feedback on our website Homéose.fr. We are sorry to hear that you are experiencing a problem with the Navy Blue Bodysuit you ordered. Please send us a photo of the product so that we can provide you with a satisfactory solution as soon as possible. Thank you again for your trust and loyalty to our brand. Have a nice day.

Thank you very much for your feedback, Bruno! We're delighted that our site is meeting your expectations. Please don't hesitate to contact us if you need any further help or advice on using our site. We'll do our best to satisfy you. Thanks again for your 4/5 rating!

Hello Sir,
I'm sorry that 2 of the products I received are not to your liking.
I understand that 23€ for the return seems expensive, and I share your opinion.
That's why, for several years now, we've been offering all our customers a FREE returns service as part of an exchange.
We communicate extensively on the subject, via our website, and through various channels, because our ultimate goal is the complete satisfaction of our Customers.
I am sorry that you did not inform us of your return, which prevented us from intervening to assist you in this process.
Please do not hesitate to contact our Customer Service if you have any problems.
Christophe - Customer Service

Thank you for your review, Bart. We're delighted that you've enjoyed our Homeose.co.uk site. We will continue to do our best to provide you with relevant and useful information about homeopathy. Thank you again for your 4/5 rating, it means a lot to us. Please don't hesitate to contact us if you have any questions or suggestions. We hope to see you soon!

Hello Patrick, I'm delighted to read that you had a good experience at Homéose.fr and that you found what you were looking for. We look forward to welcoming you back to our store. Thank you for your positive note! Have a nice day."

Good day Sir,
I'm sorry that you found the delivery time too slow.
When you wished to order your product, we informed you via the website that it would take 8 days for the order to be dispatched.
You placed your order on 30/06, for which I thank you. We dispatched your product on 04/07, and it should have been delivered on 06/07, well within the announced delivery time.
Colissimo picked up your parcel on 04/07, and delivered it on 10/07, which does not meet the delivery times guaranteed by La Poste.
After inquiring with their services, here is their reply: "Due to traffic bans on lorries at weekends this summer, parcel delivery times may be extended.
I am deeply sorry for this situation, which is beyond our control, and I apologize for this "extended" delay. We work every day to satisfy our customers, and as such, we contacted you as soon as we became aware of this incident.
Once again, I apologize for this exceptional situation, which does not reflect the daily work of our team, and our usual deadlines.
I remain at your disposal.
Christophe - Customer Service

Thank you Xavier, we are delighted that you appreciate the quality of our products and we are always happy to offer discounts to our loyal customers. Thank you for your positive review!

Thank you very much for your positive feedback on our website Homéose.fr. We are delighted to know that you are always satisfied with your orders and that you like our fast delivery service and our little touches. We do our best to satisfy our customers and hope to see you soon on our site. Thank you again for your trust and loyalty. Best regards. The Homéose.fr team.

Thank you for your positive feedback on our site, Michel. We are delighted to hear that you appreciated the quality of our products and our wide selection. We make it a point of honour to ensure prompt delivery to satisfy our customers. Your opinion is very important to us and we hope to continue to serve you in the future. Thank you again for your 4/5 rating, it's very encouraging for us!

Thank you for your message,
Thank you for your message, and I am sorry that the swimsuit you ordered is not suitable for you.
As far as product details are concerned, there is no mention of a drawstring on the product sheet, and there are no photos showing a drawstring either.
You can request an exchange directly from your Customer Area. This exchange is completely free of charge.
We remain at your disposal,
Customer Service

Hello,
I'm sorry that the product you received does not fit.
Each manufacturer has its own pattern, so there are variations between different brands; sometimes even within the same brand.
That's why, for each product, we've created a size chart with a universal measurement, the size in cm. So, depending on your waist size, you're bound to find the right product for you.

I understand that you may not have seen this size chart (available on each product sheet, below the product name), so I suggest you request an exchange in a size that suits you best, from your Customer Area, or by telephone if it's easier for you.
I remain at your disposal,
Customer Service

Hello,
You're right, it took us more than ten days to get the order to your home, and I'd like to apologize for that.
To explain, we had to deal with the long "bridges" at the beginning of May, which completely disrupted shipments to our carriers.
We, too, had to endure these long delays. Perhaps we should have communicated more on the subject.

Once again, I apologize for the delay.
I remain at your disposal,
Christophe - Customer Service