Customer reviews of Homeose.fr

Hello Mr. BAK... A I am very surprised by your message and your bad faith. We have responded to each of your requests, whatever the format. If for you "not having a customer service" is just the fact of answering negatively to a request devoid of common sense and hygiene; then yes, I sign and I validate that we can't do anything. Reminder of the facts: You buy a thong (therefore in direct contact with intimate areas), you say you have worn it, and you want us to take it back ??? No, sir, out of respect for my customers, this is not possible. Now some explanations: When you browse the site, this "exception" to our return policy is clearly indicated on the product sheet by the following red-stamped message: "Important note For hygiene reasons, this item cannot be returned. In case of doubt about the size or the material, please contact us." Moreover, these "sensitive" products are sent in a sealed blister pack with a message on the product informing you a second time of this exception, and adding that as long as the product is not unsealed, it is "returnable. Finally, I invite you to reread the T&Cs received with your order in which it is stated; "Limitation of the right of withdrawal: For hygienic reasons, the thongs (underwear, bodysuit) can be taken back or exchanged only if they have not been unsealed." ... So I think I can't be any clearer! I'm glad you said "In any case never again..." because we obviously don't have the same hygiene values. Good continuation to you. Christophe - Manager

Thanks for your feedback, Stephan! We will take your remarks into account and work on making the interface of our site more intuitive.

Hello Sir, To be clear, when you placed your order, you selected a collection point. In accordance with this request, we have sent your order to this collection point. Chronopost has delivered the parcel to the requested pick-up point, automatically, without any additional intervention on our part. When your parcel was delivered, you contacted us, and this collection point was no longer convenient for you. Our customer service offered you to move the collection point to another one that would be more convenient for you. You refused and simply asked for a refund, which we did as soon as the package was returned. I am therefore surprised by your judgment, and especially, I do not see how we could have satisfied you better when we have respected the terms of your order from beginning to end. So, I am willing to question myself, we do it regularly, but it requires the goodwill of both parties. Obviously, we have hit a wall here. It's a shame! Good day, Sincerely, Christophe

Hello, Thank you for your appreciation. We are delighted that you are satisfied with the product you ordered, and with the speed of our FREE 24 hour delivery in a Chronopost relay. I hope @ soon for the 5th star ;-) Christophe

Hello, Thank you for your comment, and happy to see you again! Do not hesitate to contact us if you have any doubt about a size or a material; we are here to answer your questions and also to advise you. Remaining at your disposal, Christophe

Hello, What to add to your comment, except a big THANK YOU. We will do our best to do as well next time (... and maybe get the fifth star). Good day, Christophe

Hello, Thank you for taking a few minutes of your time to respond to this review. We strive to be as accurate as possible in our product descriptions, in the detail and quality of the photos we publish. However, there are still efforts to be made to deserve the 5 stars, according to you; it is noted. Wishing you a Happy Easter, Sincerely, Christophe

Hello, Thank you for your order and for having spent a few minutes to this evaluation. Don't worry, our team is regularly setting up commercial operations to allow you to enjoy your favorite collections at mini prices ;) While waiting for our future operation, do not hesitate to consult the promotion section of our store. I wish you a nice day, See you soon on homeose.fr Sincerely Johann - Customer Service

Hello, rest assured that our team is ready to assist you in your selection. Also and if need be, do not hesitate to contact us by mail or phone. We will accompany you with great pleasure. Thank you for your order and the time spent on this evaluation. Take good care of yourself, Sincerely Johann - Customer Service

Hello, Thank you for your order, your loyalty and this evaluation which only encourages our team to continue :) We hope to see you soon on homeose.fr Take good care of you, Sincerely Johann - Customer Service

Hello, Thank you for your order and your evaluation which goes straight to the point and which only encourages our team to continue. We look forward to seeing you soon on homeose.fr Take good care of yourself, Sincerely Johann - Customer Service

Hello, We do our best to offer a wide range of products that can meet all tastes but also all budgets and that by respecting your comfort and a requirement of quality. Thank you for this evaluation and your order. We look forward to satisfying you again in the near future. Take good care of yourself, Sincerely Johann - Customer Service

Hello, Thank you for your order and for sharing your experience via this review. Your feedback is precious to us and allows us to continually evolve. Also and for the improvements to come we will not fail to take into account your remarks. We look forward to seeing you soon on homeose.fr Take good care of yourself, Sincerely Johann - Customer Service

Hello, Thank you for your order and your review. We do indeed do our best to simplify your shopping experience on our store. It is nice to see that it is successful. We look forward to satisfying you again very soon, Take good care of yourself, Sincerely Johann - Customer Service

Hi, There are things like this that we try not to change :) Thank you for your review and your order. I wish you a nice day, Sincerely Anthony - Customer Service

Hello, Thank you for your order and your evaluation. Your feedback is precious to us and allows us to evolve daily. In this case, two coupons cannot be cumulated on the same order. I wish you a pleasant week, See you soon on homeose.fr Sincerely Johann - Customer Service

Hello, Thank you for your order and your remarks that we have just transmitted to the manufacturer. Indeed your feeling is important and allows him to develop his collections. I wish you a pleasant day, Sincerely Johann - Customer Service

Hello, We try indeed to propose a broad panel of products being able to answer all the tastes, but also all the budgets. It is pleasant to note that it is successful. Thank you for your order and your loyalty. I wish you a nice day, Sincerely Anthony - Customer Service

Hello, thank you very much! Indeed, we try to do our best to make sure that everything goes smoothly from the order to the delivery! We are delighted that it was successful. I wish you a great week. Sincerely Anthony - Customer Service

Hello, Thank you for your order and your evaluation which says a lot about your satisfaction :) See you soon on homeose.fr Sincerely Anthony - Customer Service

Hello, Thank you for your order and for trusting our team for this first purchase. It is pleasant to see that your first experience has fully satisfied you. We hope to see you soon on homeose.fr Cordially Johann - Customer Service

Hello, Order made at 12:50 and in the hands of the carrier at 14:20 :) Thank you for your order and this evaluation, I look forward to satisfying you again very soon, Sincerely Johann - Customer Service

Hello, Thank you for your order, your loyalty and this evaluation which only encourages our team to continue. I wish you a very good week and a beautiful year 2022! See you soon on our store, Sincerely Johann - Customer Service

Hello, Thank you for your order and your evaluation. We look forward to seeing you again soon, Take good care of yourself, Sincerely Johann - Customer Service