The online store Homeose.fr stands out for its extensive selection of quality products, which consistently meets customer expectations. Many customers highlight the effective tracking system and timely delivery, noting that items arrive well-packaged and in excellent condition. The customer service is frequently praised for being responsive and friendly, enhancing the overall shopping experience.
I received an email announcing a discount of 20% for the purchase of 2 articles and an anti virus mask nothing like that otherwise everything is perfect can be a little too much mail to indicate the routing of the purchase
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Response from Homeose.fr
Hello, Thank you for your order and for sharing your experience via this review. In this case, you have indeed received a promotional code offering you a discount and a free mask. However, in order to benefit from the offer, you need to enter the promotional code you received at the checkout. As this code was not entered, the discount was not applied. However, rest assured, I am pleased to inform you that I have associated to your customer account a voucher for the value of the discount not applied. This voucher is valid for three months on a future order with delivery in a collection point. It cannot be combined with any other current offer. I hope that this one will allow you to find among our collections your happiness. I wish you a pleasant week and remain at your disposal if necessary, do not hesitate! Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/06/2021
correct!
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Response from Homeose.fr
Hello, Following the finalization of your exchange, I hope that this new size will fully satisfy you. I hope to accompany you again if necessary, I wish you a pleasant week, Take good care of yourself, Sincerely Johann
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/06/2021
very good site no problem
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Response from Homeose.fr
Hello, Thank you for your order and for sharing your feelings about this first experience via this review. We are happy to see that this first order has fully satisfied you. We look forward to seeing you soon on homeose.fr Take good care of yourself, Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/06/2021
well
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Response from Homeose.fr
Hello, Thank you for your order and for spending a few minutes on this review. It is nice to see that you are satisfied with both the products and the service. We look forward to satisfying you again in the near future. Take good care of yourself, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/06/2021
I had no problems ordering and paying, and the product was also what I expected. DO NOT CHANGE anything....
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Response from Homeose.fr
Hello, Thank you for your order and for sharing your first experience with our store via this review. It is nice to see that your satisfaction is at its peak. We look forward to satisfying you again soon, Take good care of yourself, Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2021
perfect speed
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Response from Homeose.fr
Hello, Indeed, any order made before 3:30 pm is given the same day to the carrier for an early delivery. In this case, order made at 15:12 and in the hands of the carrier less than an hour later :) Thank you for this evaluation, I wish you a good day, Take good care of yourself, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
good navigation, perfect delivery speed, order conforms to my expectations
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Response from Homeose.fr
Hello, Thank you for your order and for sharing your experience via this evaluation.
Your feedback is precious to us and allows us to evolve on a daily basis. We look forward to satisfying you again in the near future, Take good care of yourself, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/06/2021
Very well packed inside and outside, nice little attention. Only the delivery by CHRONOPOST plombe the result!
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Response from Homeose.fr
Hello, Thank you for your order and for spending a few minutes on this review to share your experience with us.
I am sorry that the carrier in charge of the delivery did not satisfy you as much as our team and I am sure that this fortunately exceptional setback will be quickly forgotten by future top deliveries!
I also confirm that I have passed on your remarks to the carrier. I wish you a good week, take good care of yourself, Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/05/2021
Very responsive site, pleasantly surprised
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Response from Homeose.fr
Hello, Thank you for your order and your evaluation. It is with pleasure that our team is present daily to accompany you before, during, as after your order. Hope to see you soon on Homeose.fr Take good care of you, Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/05/2021
Not disappointed with the underwear
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Response from Homeose.fr
Hello, Thank you for your order and for having spent a few minutes to share your experience with us. I am happy that the products have fully satisfied you. On the other hand, I notice that via the evaluation you invite us to do even better. Also and for the future, could you indicate us the point or the points which you would like to see evolving? With the pleasure of seeing you again very soon on Homéose.fr Take good care of you, Cordially Johann - Customer service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/05/2021
Correct price and fast delivery
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Response from Homeose.fr
Thank you for your order and for sharing your experience with us through this review. We do our best to offer a wide range of products to meet all tastes and budgets.
It is pleasant to note that the new products have charmed you as much as we have. We look forward to satisfying you again in the near future, Take good care of yourself, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/05/2021
THANK YOU FOR ORDERING
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Response from Homeose.fr
Hello, Thank you for your order and your loyalty. I am happy that you found your happiness among our new collections. I wish you a very good day, Take good care of yourself, Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/05/2021
Very fast and coupon and candy in the package top
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/05/2021
Site rich in references and easy to use... Fast delivery, well packaged product with always a little gourmet surprise! The customer experience is always pleasant on homeose
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
Always so satisfied with this site!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/05/2021
everything was fine
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/04/2021
Well built and intuitive site. I regret that, quite often, my size is no longer present in the catalog.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/04/2021
Satisfied with the service. Thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/04/2021
good site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/04/2021
Very satisfied with the site! Would deserve a smartphone application
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/04/2021
I am very happy with the service and the delivery is fast enough I would order from you again
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/04/2021
well organized
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/04/2021
very good
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/03/2021
The delivery via chronospost is deplorable. Package thrown over the gate while I was there and there is a bell!
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Response from Homeose.fr
We are very sorry for what happened. Our logistics department is committed to delivering the products safely. We will remind our drivers to respect this principle with the utmost care.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/03/2021
very good sales service
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Response from Homeose.fr
Hello, Thank you for your order and for taking a few minutes to evaluate your first experience with our store. It is nice to see that you enjoyed the experience. However, I notice that your satisfaction is not at its maximum. Also and for the future what are the elements that you would like to see evolve? I wish you a very good weekend, Take care of yourself, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/03/2021
no problem of navigation on the site.
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Response from Homeose.fr
Hello, Thank you for your order and your loyalty. Our team is faithful to the post to offer you the best :) Hope to satisfy you again soon, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
OK zo
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Response from Homeose.fr
Thank you for your order and for trusting our team for this first experience with our store. Although satisfied, I notice that your satisfaction is not at its maximum. Also and in order to satisfy you fully in the future, could you please indicate the elements that you would like to see evolve? I wish you a very good day, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/03/2021
order received quickly. site clear and easy to navigate.
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Response from Homeose.fr
Hello, Thank you for your order and for taking a few minutes to evaluate your first experience with our team. Your comments seem to include all the elements for a fully satisfied customer. However, your evaluation invites us to do even better in the future. Also and in order to satisfy you fully, could you please indicate me, the elements that you would like to see evolve for your future experiences. See you soon on homeose.fr Take care of you, Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/03/2021
Very satisfied
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Response from Homeose.fr
Hello, Thank you for your order and for sharing via this review your satisfaction with your first experience on our store.
Although satisfied, I notice that your rating is not at its peak. Also and in order to fully satisfy you in the future, could you please tell us the things you would like to see evolve. Hope to see you soon on homeose.fr Take care, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/03/2021
Navigation not too easy! You have to go through too many articles to get only the ones that interest you!
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Response from Homeose.fr
Hello, Thank you for your order and your comments which are precious to us to evolve. Our store is constantly evolving and our team is working daily to ensure that your browsing experience is as simple as possible. Also, and for the future, we will not fail to take into account this remark. If you need, do not hesitate to contact our team which is at your disposal from Monday to Saturday by phone or email. I wish you a very good weekend, Take care of you, Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/02/2021
the sizes of the products offered are difficult to apprehend because according to the brand XL or XXL can be different.
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Response from Homeose.fr
Hello, Rest assured, when creating product sheets and in parallel to the addition of photos and description, our team offers a table of sizes to facilitate your choice and answer any questions. Our team is also available by mail or phone Monday through Saturday to accompany you and advise you, do not hesitate! See you soon on our store, Take care of you, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/03/2021
aaaa
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Response from Homeose.fr
Hello, Thank you for your order and your evaluation which encourages us to do even better next time :) Looking forward to satisfying you again soon, Take good care of yourself, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/02/2021
Fast delivery I recommend
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Response from Homeose.fr
Hello, Thank you for your order and for sharing your experience via this review. We do indeed do our best to ensure that any order placed before 3:30 pm is given the same day to the carrier for a quick delivery. Although the delivery is made with responsiveness, I note that your satisfaction is not at its maximum. Also and in order to satisfy you as well as possible, could you indicate us the elements which you would like to see evolving in the future? Thank you for this evaluation, See you soon on our store, Sincerely Johann - Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
Many references, so we get lost a little! Otherwise good products sometimes a little expensive. Fast delivery
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Response from Homeose.fr
Hello, Rest assured, if you need to and in parallel to the different filters allowing you to refine your search, our team is at your disposal by mail or phone to assist you in your choice. Thank you for your order and this evaluation. Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/02/2021
RAS as per order
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Response from Homeose.fr
Hello, Thank you for your order and for sharing your experience via this review. Your opinion is precious to us and I notice that your review is not at its peak. Also and in order to fully satisfy you in the future, could you please indicate the elements that you would like to see evolve? I wish you a good week, See you soon on our store, Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/02/2021
Some items can not be taken back. Please specify it on each model to alert us and not to find yourself with a piece of clothing that you can't wear, which is my case.
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Response from Homeose.fr
Hello, Thank you for your order and for sharing your experience with us via this review. Your opinion is precious to us and allows us to evolve daily. Some items for hygiene reasons cannot be returned. This applies in particular to socks, thongs or items with a cockring. Thank you for this evaluation, take good care of yourself, Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/02/2021
Well just a little complex for the choices but the phone service is excellent and extremely friendly
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Response from Homeose.fr
Hello, It is always a pleasure to accompany you. Do not hesitate, if you need our team is at your disposal by phone or email. Thank you for this evaluation, take good care of yourself, Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/01/2021
My advice: HANDS OFF !!! Only if you will keep the ware certainly 100% - then you might shop at Homéose.
-Explanation to this advice: Terms & Conditions, Retour Conditions and Right of Withdrawal are not clearly stated - and not consistent (neither on the different language page versions).
Examples: - The T&C's "Rights of Withdrawal" section refers to a not precisely specified link - which either simply does not exist, or else has no further details on that question.
- And if you want to return for example, they refer to some page with other information than you could encounter under the return link you found beforehand.
- And after a complete Withdrawal and return they do not even want to refund the original shipment cost (after you already paid the return shipment).
Conclusion: No clear statement beforehand, but instead rather misleading. This is nothing to build confidence on.
With a unambiguous, consistent, complete and fair information the potential buyer would know beforehand and could decide.
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Response from Homeose.fr
Hello, Thank you for your feedback, even though I am very surprised by it.
We have been very fair in processing your order, which was delivered to you on 01/29 and you requested a return, which we accepted.
We have received your products and we have refunded you the totality of the returned products without delay via Paypal.
It is not possible for us to reimburse you for the products more than you paid for them, hence my surprise. Please know that our customer service is at your disposal on [email protected].
Sincerely,
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/02/2021
very professional and friendly staff
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Response from Homeose.fr
Hello, It is always a pleasure for our team to accompany you :) Thank you for having devoted a moment to this questionnaire. I notice however that you invite us to do even better and would like to know the elements that you would like to see evolve for a satisfaction at the level of a 5/5. With the pleasure of seeing you again very soon on Homeose.fr or in store! Take care of you, Sincerely Johann - Customer Service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/01/2021
I like this site where you can find everything for everyone
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Response from Homeose.fr
Hello, Thank you for your order and for having spent a few minutes on this evaluation. It is true that we have at heart to offer a wide choice of products to meet all expectations :) However I note that your evaluation is not at its peak. Also, and in order to fully satisfy you in the future, could you please tell me the point(s) you would like to see improved? I wish you a very good week, Take good care of yourself, Sincerely Johann - Customer Service
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