The online store Homeose.fr stands out for its extensive selection of quality products, which consistently meets customer expectations. Many customers highlight the effective tracking system and timely delivery, noting that items arrive well-packaged and in excellent condition. The customer service is frequently praised for being responsive and friendly, enhancing the overall shopping experience.
I am moderately satisfied. The shirt goes up all the time at the level of the thighs which is embarrassing.
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Response from Homeose.fr
Hello, thank you for your feedback. We are sorry that you are not entirely satisfied with your purchase. Please do not hesitate to contact us if you would like an exchange or refund. We will take into account your remark concerning the cut of the jersey to improve our products in the future. Thank you for your confidence and your opinion. Have a nice day. The Homeose.fr team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
My package arrived ripped open on one side. The post office added tape to close it. The packaging (Garçon Français boxes) of my underwear was partially crushed. Disappointing... considering the cost paid to receive your delivery in this condition...
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Response from Homeose.fr
Hello Verified Buyer, we are sorry for the inconvenience during the delivery of your order. We will contact our delivery department to inform them of this problem and find a solution. We hope this will not affect your satisfaction with our products. Thank you for your feedback and your confidence in our brand. Sincerely, the Homéose.fr team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
Good packaging. On the other hand I received the emails of preparation of my order, then of forwarding that after having received my parcel which arrived 1 to 2 days after the date indicated...at the time of the order. Concerning the articles received, I am a little disappointed...
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Response from Homeose.fr
Thank you for your feedback and sorry for the delay in delivery. We will pass on your comments to our logistics team. We hope that despite this inconvenience, the products received meet your expectations. Please do not hesitate to contact us if necessary. See you soon on Homéose.fr.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
I asked for self-service delivery in a pick-up at my post office, but it turned out to be impossible: I had to pick it up at the counter
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Response from Homeose.fr
Hello, we are sorry for the inconvenience. We will pass on the information to our delivery team in order to improve our services in the future.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
Fast delivery time. Not enough information on the sizes which can really vary from one model to another, even from one color to another in the same model!
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Response from Homeose.fr
Hello, thank you for your feedback on our site. We are glad you appreciated our fast delivery times. We apologize for the size issues you encountered. We take note of your comment and will do our best to inform our customers in the future. Thank you for your trust and loyalty. See you soon on Homéose.fr!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
I am quite satisfied with the products (12/20) the delivery was very fast, the downside is that the package arrived open (nothing was missing though)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
A little disappointed by the quality
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Response from Homeose.fr
We are sorry to hear that you have been disappointed by the quality of our products. We value your opinion and will do our best to improve the quality of our products in the future. Thank you for sharing your experience with us.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
Time a little long between the order on the site and the delivery to the relay. Site lacks speed and performance
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Response from Homeose.fr
Hello, thank you for your review of Homéose.fr. We are sorry that you found our site lacking in speed and performance. We take your comment into account and will do our best to improve our delivery service. We hope that despite this delay, you are satisfied with your purchases on our site. Thank you for taking the time to leave us a review. Have a nice day. The Homéose.fr team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
Disappointed for the delivery. Ordered item on Wednesday, I received an email saying I would be delivered on Saturday, I still have not received anything!!! I needed it for this week in a 5 star spa. I hope to receive it this week.
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Response from Homeose.fr
Hello, I'm sorry to hear that you have not yet received your order. We do our best to ship items promptly, however there may be delays beyond our control. We will do our best to deliver as soon as possible. Thank you for your understanding. Sincerely, The Homéose.fr team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
Everything was fine until the delivery which took much longer than expected. The package was sent after my departure from France and is waiting for me at home...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
Arrived on time. Product corresponds to the purchase. Thank you for the carambars and the very well made package.
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Response from Homeose.fr
We're delighted that you were satisfied with your purchase and that you enjoyed the presentation of your parcel. See you soon on Homéose.fr!"
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
Quality items ok but I was supposed to receive a 20% discount that I never received .... so I am disappointed
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Response from Homeose.fr
Hello,
We're sorry to hear that you haven't received your 20% discount. Could you please contact us directly by email or telephone so that we can resolve this problem quickly? We would like to assure you that your satisfaction is our priority. Thank you for your confidence and your opinion. Sincerely yours, The Homéose.fr team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
Quite satisfied with the service rendered in terms of processing the purchase quickly and sending it!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
Disappointed with one of the products ordered because of the lack of explanation on the site
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/11/2017
Damaged products
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Response from Homeose.fr
Hello Sir, we are sorry that you have received damaged products. Our products are generally of the highest quality and we constantly strive to maintain this high standard. We invite you to contact our customer service to find a solution. We hope we can provide you with a better experience. Thank you for your time and feedback.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
Thank you for reviewing your measurements, my order corresponds to what I ordered, a small issue delivery via *** not top they claimed to have made a delivery on 20.6 what could not be since I was present and the whole family all day. Sincerely
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Response from Homeose.fr
Hello,
Thank you for your feedback. We are sorry that the delivery did not meet your expectations. We will pass on the information to our delivery department so that they can take the necessary steps. We hope you are satisfied with your order despite this slight hitch. Sincerely, The Homéose.fr team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
1 good follow-up and report of the order to the delivery the faculty to pay by check is very good... when one is not sure of the antivirus of his computer, this possibility is very positive!
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Response from Homeose.fr
Thank you for your positive feedback on our order tracking and delivery service. We're delighted that you're happy with our cheque payment option, and that it allows you to secure your online purchase. We hope you are completely satisfied with your antivirus product and remain at your disposal should you have any further questions. Thank you for your confidence, and see you soon on our site! The Homeose.fr team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/11/2017
The product received is not what I ordered!
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Response from Homeose.fr
Hello, we sincerely apologize for the wrong product you received. We will do our best to send you the item you ordered as soon as possible. Please accept our sincere apologies. Thank you for your confidence and we are always at your service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
Very clear and easy to use website. Product that I qualify as expensive: I was surprised not to find promos while the sales period is in full swing ....
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Response from Homeose.fr
Hello, thank you very much for your comment and your positive feedback on our site. We are sorry that you found our products expensive and we take note of your suggestion regarding promotions during sales. We will try to do better in the future. Thank you again for your feedback. Sincerely yours, The Homéose.fr team.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2017
Very good service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2017
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2017
Thank you for the fast delivery and for the lollipop I will recommend you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2017
Very fast, very well packaged, order very well processed, nothing to complain about...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2017
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2017
Perfect. Ras
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2017
Very careful shipment. The items are in perfect condition.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2017
Perfect service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2017
Very good services. The team is very good advice. If there is a problem of size, no problem they exchange without additional shipping costs! Thank you to the whole team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/11/2017
In the page of Colissimo there is a message ""Your package can not currently be delivered to its recipient, the delivery address being incomplete "". But my direccion is complete, ***, Portugal y so I gave my phone number ***. I do not understand why the package could not be delivered and why it is returned to the sender
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Response from Homeose.fr
Hello,
We are sorry that your package could not be delivered, and we will investigate to understand why this happened. We will keep you informed if we find a solution. Thank you for your understanding.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2017
Good price performance and for VIP customers discount obtained is a loyalty gesture
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2017
Speed, efficiency, good products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2017
Package arrived on time and in perfect condition . Articles impeccable
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2017
Very fast delivery top items I would recommend without hesitation
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2017
Choice and quality items, very trendy. The delivery is always perfect. To recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/11/2017
Exceptional after sales service. High quality product !
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
I just regret that you did not remind me that I could benefit from many discounts: not very commercial and so the advertising is not relayed at the time of payment
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Response from Homeose.fr
Thank you for your feedback and I'm sorry you didn't receive a reminder about the various promotional offers available. I will pass on this remark to our team to improve our communication on this subject. Thank you again for your confidence in our site. We hope to see you soon on Homéose.fr.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
Well
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Response from Homeose.fr
Thank you for your positive feedback on our website Homéose.fr. We are delighted that you enjoyed your shopping experience with us. Please let us know if you have any suggestions on how we can continue to improve our services. Thank you for your confidence and see you soon on our site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
Neutral
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Response from Homeose.fr
Thank you for your feedback. We have taken your feedback into account and will do our utmost to improve our service. Please do not hesitate to contact us if you have any suggestions or comments. Sincerely, The Homeose.fr team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
Briefs modus vivendi OK. HOM T-Shirt very average. material cut, color OK, but a sleeve cuff seam came undone after the second wash (worn 1 time).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
Fast delivery but prices a little high for the quality of the products.
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Response from Homeose.fr
We are delighted to hear that you have appreciated the speed of our delivery. Regarding the price of our products, we do our best to offer quality products at competitive prices. We take your opinion into account and will work to improve our offer. Thank you for your trust and your constructive feedback.
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