Customer reviews of Homeose.fr

Hello Alexandre,

We understand your disappointment regarding this situation and we apologize for the inconvenience. We invite you to contact us privately so that we can resolve this issue together.

Best regards,
The Homéose.fr team

Hello Alain, thank you for your feedback and we take your comments into consideration. We are sorry to hear that the delivery time was problematic and that the size of the items did not meet your expectations. We will pass your comments on to our team to improve our services.

Hello Timothy,

Thank you for taking the time to share your experience. We are sorry to hear that the delivery of your package did not go as you had planned. We understand the inconveniences this may cause.
We note that the package was handed to you in person at the relay point you chose when placing your order.
Your satisfaction is our priority, and we are here to assist you.

Best regards,
The Homéose.fr team

Hello André,

Thank you for taking the time to share your experience. We are sorry to hear that you have not seen our response regarding your return request.
We have sent you 2 emails, and your return slip is available directly from your account.
Your satisfaction is our priority and we will ensure that your situation is handled quickly. Please do not hesitate to contact us directly so that we can assist you.

Best regards,
The Homéose.fr team

Hello André,

Thank you for taking the time to share your feedback.
We are sorry that we could not deliver your white ADDICTED boxer, which is unavailable from the manufacturer. Please know that we take your situation very seriously, and we have processed a refund for this item as soon as we learned about it. We remain at your disposal and thank you for your understanding.

Best regards,
The Homéose.fr team

Hello Jean Luc,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order was not delivered as expected and that this incident caused you inconvenience.
Please know that this situation is beyond our control and that, just like you, we are dependent on the carrier.
Your feedback is valuable and we are always looking to improve our services. We encourage you to contact us directly to discuss your situation so that we can find a satisfactory solution.

Best regards,
The Homéose team.

Hello Paul,

Thank you for taking the time to share your feedback. We are sorry to hear that the XL boxers do not suit you and that the size does not meet your expectations. Your feedback is valuable and will help us improve our products. Please feel free to contact us if you have any questions or need assistance for a possible exchange.

We wish you the best in your search.

Best regards,
The Homéose.fr team

Hello Daniel,

Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that the return procedure did not meet your expectations. However, from your account, the return procedure is simplified to the maximum. The return for an exchange is 100% free, however, the return for a refund is at your expense. Regarding the return cost, it does seem excessive indeed, but we do not control the carrier's rates with whom you handed your package. Your feedback is valuable and we will take it into account to improve our service. We hope to have the opportunity to fully satisfy you in the future.

Best regards,
The Homéose.fr team

Hello Mr. Couble,
Your order was delivered on 29/11, in accordance with the restocking delay that was announced to you before you placed your order. You requested a refund for your order after it had been shipped, which did not allow us to cancel it. I see on your account that you requested the return of the product and that you have been refunded. I regret that you did not see the restocking delay which was clearly visible on the product sheet.
I wish you happy holidays on behalf of the entire Homéose team.

Hello Yves,

Thank you for your feedback and for taking the time to share your impressions on Homéose.fr. We are happy to hear that you appreciate the quality of our products. We apologize for the inconveniences encountered regarding the delivery time and we are actively working to improve this point. Your opinion is valuable and helps us to progress. Please feel free to contact us again if you have any other suggestions.

Best regards,
The Homéose.fr team

Dear Luc, thank you for taking the time to share your feedback on your experience with Homéose.fr. We sincerely apologize for the delay in your order, which does not meet our service standards. We take your comments into account to improve our logistics in the future.

Hello Patrick,

Thank you for taking the time to share your feedback on our site Homéose.fr. We are sorry to hear that the delivery of your order took longer than expected. Your feedback is valuable, and we are constantly working to improve our delivery times. Please feel free to contact us directly if you have any questions or concerns.

Best regards,
The Homéose team.

Hello Mr. Renard,

As we explained to you, I regret that the products did not give you complete satisfaction. We have reported the information to our manufacturer to understand what may have happened, and especially to ensure that this does not happen again.
It is understandable that a slight difference in size may be observed, but not to this extent!
We will therefore proceed with the exchange of your products free of charge, ensuring that the sizes are verified by the manufacturer.
Regarding our response, you contacted us on 15/08, a public holiday and the day before the weekend.
I took care of this issue first thing Monday morning, as the satisfaction of our Customers is our priority.
Remaining at your disposal,
The Homéose team

Hello Gilbert, thank you for your feedback regarding our site Homéose.fr. The use of a credit note during certain transactions aims to facilitate the management of refunds while offering you flexibility for your future purchases. We appreciate your comments and continue to seek solutions to improve your experience.

Hello Mr. Fontaine,
I am sorry to hear that the strings you ordered do not fully satisfy you.
Please know that we are doing everything we can to select the best products from manufacturers.
Do not hesitate to contact Customer Service, we will certainly find a solution to your problem.
The Homéose Customer Service

Good morning,

Your package could not be delivered to the relay point you selected, which I regret.

We have agreed on a redelivery to your home, and I hope everything goes well.

On behalf of the carrier, I apologize for this incident, which is beyond our control.

We remain at your disposal.
The Homeose Team

Hello Mr. F.
Indeed, you placed an order with us, and we thank you for that.
Unfortunately, a stock error gave you incorrect information and allowed you to place an order, while the product was no longer in our possession.
I would like to sincerely apologize for this incident.
As soon as we noticed the problem, we contacted you to inform you, and following your request, we obviously refunded you immediately.
I regret this stock error, and we are implementing procedures to prevent this from happening again, and we will strengthen them further.
I remain at your disposal,
The Homéose Customer Service

Hello,
You did indeed place an order, and we sent your harness to the pickup point you chose.
You did not go to pick it up despite the emails and SMS sent by the carrier.
After the deadline, your product was returned to us, and we refunded you.
I regret that you gave us this 1/5 rating for an event that you caused by allowing the product to be returned.
The main thing is that you were immediately refunded when we received the return from the sender.
We do everything to satisfy our customers, but we cannot pick up the package for you, sorry.
Have a nice day,
The Homéose team

Hello Yannick,

Thank you very much for your review and your rating! We are glad that you appreciate our site Homéose.fr. Please feel free to share your suggestions to improve it further. Your feedback is valuable!

Best regards,
The Homéose.fr team

Hello Mr. A. Indeed, some underwear like thongs are non-returnable simply for obvious hygiene reasons (should I remind you of the contact areas of the string!!); and it is rather reassuring when purchasing these products to be certain that they have not already been worn! Contrary to what you claim, all of these non-returnable items are indicated on the site. Each corresponding product page is marked in red and bold with the mention: Non-exchangeable item. I do not see how to better inform you. Furthermore, these items are sealed in the package you receive with an information notice reminding you to contact us if you have any doubts about the size. I am really sorry that you did not see all these warnings, but I am sure you understand the hygiene rules that apply. I remain at your disposal, The Homéose Team

Hello Mr. D. I am really sorry that you found the delivery a bit long, and I apologize for that. Please know that we are doing everything we can to satisfy you, especially regarding delivery times. However, we are unfortunately not immune to incidents with the carrier, and I apologize on their behalf. I hope that this incident, which is beyond our control, will not undermine the trust you have shown us with your many orders. I remain at your disposal. The Homéose Team

1: Hello Sir, I am surprised by your message. Indeed, the return procedure from abroad is clearly stated in the Terms of Sale that you agree to BEFORE your purchase. Regarding your particular case, I explained to you that I could not issue a prepaid return label, as the parcel would be sent from abroad. My French carrier cannot handle a parcel outside of France. However, I offered to cover the shipping costs for your product in order to compensate for the fees. That is why I find your comment and your rating a bit harsh. We remain at your disposal, Best regards, The Homéose Team

Hello Mr D

I'm sorry that your order arrived only 2 days after the announced delay. Due to an error in the labelling of one of the products in your order, we had to delay shipment.
That said, we offered to make a partial delivery on the rest of the order, which you refused.
I regret this incident, which is beyond our control, and apologize for any inconvenience caused. We work hard every day to ensure the satisfaction of our customers, and we do everything we can to make your shopping experience at Homéose a success.
We remain at your disposal.
Have a nice day.

Good morning, Madam,
You have indeed contacted customer service, which has explained to you that in the case of a return for a refund, you are responsible for the return shipping costs. The 22 euros you are talking about are not my responsibility and were not collected by me, but by Colissimo when you went to the post office to return the parcel.
To avoid this, we offered to send you a pre-paid label so that you wouldn't have to pay any return postage, and to proceed with an exchange rather than a refund. This would have cost you nothing. You would have received a €39 voucher valid for one year.
Instead, you insulted and threatened us before hanging up.
I am sorry for your behavior,
Yours sincerely
Customer Service

Hello Mr B.

Colissimo has indeed lost your parcel.
You informed us that your parcel had not been delivered and we immediately launched an inquiry with their services. The investigation was quickly closed by La Poste, who concluded that the parcel had been lost.
We then resent your order, so I'm surprised by your note and your comment. Perhaps our e-mails have crossed.
At the time of writing, the tracking of the new Colissimo parcel indicates that it will be delivered to your collection point within the day.
I apologize for any inconvenience caused, which is beyond our control.
I wish you all the best for the festive season, and please do not hesitate to share your experience with Homéose. We always do our utmost to satisfy our customers.
Christophe - Customer Service

Good day to you,
It's true that on your last order, 2 weeks passed between your order and its dispatch.
When you placed your order, the products were clearly marked as "awaiting restocking - Delivery within 10-15 days".
We do our utmost to reduce restocking times, but we are dependent on our manufacturers' lead times.
I'm sorry you had to wait, and thank you for sharing your experience.
Customer Service

Good day to you, sir,
I find your reaction rather harsh.
In fact, you asked us to cancel your order once it had been dispatched. The messages you are referring to were far from immediate, since they occurred several hours after the carrier had picked up the package containing your order.
We have initiated a returns procedure once the parcel has been delivered, enabling you to cancel the order in the same way.
In addition, it is clearly indicated on the site that all orders placed before 3.30pm are dispatched the same day.
We remain at your disposal should you need us.

Hello Sir,
Following our various exchanges and letters from La Poste, your parcel has been delivered to your address. We have sent you the Colissimo delivery certificate, which confirms that the parcel was delivered to you.
As we state on our website, you should always opt for delivery with signature or to a post office, which we believe are the only way to ensure delivery of a parcel.
In your case, La Poste claims to have delivered the parcel, and we can't question your letter carrier's word without information.
As far as the delivery address is concerned, I think you're being a bit disingenuous... We confirmed it with you, and the certificate provided by the Post Office does indeed state the correct address.
I regret this situation, which is beyond our control.
I remain at your disposal,
Customer Service

Good day to you,
To be factual, you placed an order on 02/08/2024. On the site, the announced delivery time (on the product sheet, then in the basket BEFORE you validated) was 8 to 10 days, as the product was awaiting restocking from our supplier. This information was perfectly clear on the site.
You finally received an email confirming your order, still on 02/08, announcing delivery around 12/08.

On 08/06, we shipped your order. Once again, an email is sent to you giving you the tracking link so you can follow the progress of your order.
The parcel finally arrives on 10/08 at the selected relay point. Again, an email and SMS are sent to inform you of this.
I can understand that you were "impatient" to receive your products, but we respected the deadlines announced.
What's more, at no time did you try to contact us by phone or e-mail, which could have saved you a lot of anguish. There are enough comments here about our customer service for you to see that we are perfectly contactable.

I sincerely regret that you have had a bad experience,
Good day to you,
Customer Service

Hello Sir,
I'm sorry that 2 of the products I received are not to your liking.
I understand that 23€ for the return seems expensive, and I share your opinion.
That's why, for several years now, we've been offering all our customers a FREE returns service as part of an exchange.
We communicate extensively on the subject, via our website, and through various channels, because our ultimate goal is the complete satisfaction of our Customers.
I am sorry that you did not inform us of your return, which prevented us from intervening to assist you in this process.
Please do not hesitate to contact our Customer Service if you have any problems.
Christophe - Customer Service

Good day Sir,
I'm sorry that you found the delivery time too slow.
When you wished to order your product, we informed you via the website that it would take 8 days for the order to be dispatched.
You placed your order on 30/06, for which I thank you. We dispatched your product on 04/07, and it should have been delivered on 06/07, well within the announced delivery time.
Colissimo picked up your parcel on 04/07, and delivered it on 10/07, which does not meet the delivery times guaranteed by La Poste.
After inquiring with their services, here is their reply: "Due to traffic bans on lorries at weekends this summer, parcel delivery times may be extended.
I am deeply sorry for this situation, which is beyond our control, and I apologize for this "extended" delay. We work every day to satisfy our customers, and as such, we contacted you as soon as we became aware of this incident.
Once again, I apologize for this exceptional situation, which does not reflect the daily work of our team, and our usual deadlines.
I remain at your disposal.
Christophe - Customer Service

Thank you for your message,
Thank you for your message, and I am sorry that the swimsuit you ordered is not suitable for you.
As far as product details are concerned, there is no mention of a drawstring on the product sheet, and there are no photos showing a drawstring either.
You can request an exchange directly from your Customer Area. This exchange is completely free of charge.
We remain at your disposal,
Customer Service

Hello,
I'm sorry that the product you received does not fit.
Each manufacturer has its own pattern, so there are variations between different brands; sometimes even within the same brand.
That's why, for each product, we've created a size chart with a universal measurement, the size in cm. So, depending on your waist size, you're bound to find the right product for you.

I understand that you may not have seen this size chart (available on each product sheet, below the product name), so I suggest you request an exchange in a size that suits you best, from your Customer Area, or by telephone if it's easier for you.
I remain at your disposal,
Customer Service

Hello,
You're right, it took us more than ten days to get the order to your home, and I'd like to apologize for that.
To explain, we had to deal with the long "bridges" at the beginning of May, which completely disrupted shipments to our carriers.
We, too, had to endure these long delays. Perhaps we should have communicated more on the subject.

Once again, I apologize for the delay.
I remain at your disposal,
Christophe - Customer Service

Hello Mr G.
First of all, I would like to thank you for placing an order on our homeose.fr website.
I am surprised by your message, since the only emails we have sent you are :
- confirmation of your account creation
- payment receipt for your order
- confirmation of your order
- the order tracking link, so that you can follow the progress of your order

So, yes, 4 emails for one order may seem like a lot, but we feel that each of these emails is an important part of the ordering process.

I can also confirm that you are not subscribed to our newsletters, so we won't be receiving any "advertising" from you.

We remain at your disposal,
Customer Service

Hello Sir,
We've spoken about the stock error we've noticed at our warehouse.
I regret this incident, and apologize on behalf of the team.
I sent you an e-mail on this subject on 20/03/2024, but have not received a reply to date.
I will contact you later today to close this incident.
I want you to know that we do everything in our power to satisfy our customers, and this kind of error is very rare. We will continue to work on our procedures in order to improve further.
We remain at your disposal,

Hello Monsieur Prugne,
Thank you for your review. Men's underwear collections evolve, and brands design new models every season.
Models from previous collections are therefore on special offer while stocks last.
I'm sorry that the model you wanted to order is no longer available in your size.
I invite you to follow us and discover the new Eden Park models and the "old" ones on promotion; I'm sure you'll find what you're looking for in our selection.
I remain at your disposal should you need me, and I hope to see you again soon, completely satisfied with our Homéose boutique and with a top score.