Customer reviews of Homeose.fr

Good day to you,
Thank you for taking the time to give us your opinion.
Regarding the product where the size does not suit you, I invite you to request an exchange from your Customer Area. The exchange is 100% free of charge for Homéose.
As for the delay, we've talked about it, and once again, I apologize for the two-day delay compared with what was announced on the site.
We work hard every day to ensure your 100% satisfaction, and we take this task very seriously.
We remain at your disposal should you require any assistance, particularly in organizing your product return.
Have a nice day,
Best regards,

Good afternoon, sir,
I'm sorry you're not happy with the silk t-shirt.
After checking, the product was sent to you in the correct color (off-white); it does not exist in any other color.
Please do not hesitate to contact us again to arrange a return. Exchanges are free of charge.
I remain at your disposal,

Hello Mr Stapp,
I'm quite astonished by your message, since right from the product sheet (i.e. well before the purchase), the shipping time is specified for each item. I'd even go further and say that this information is available on every size of every product.
This information is shown for every item in your order BEFORE you validate your basket.
It's one thing if you don't see it (even if it's highlighted on the site), but you can't say we're not transparent.
We've communicated or attempted to do so at every stage of your order. That said, with the wrong phone number, it's not easy.
I'm sorry you weren't satisfied with your experience, but please know that we always do our utmost to treat our orders, and our Customers, with the care and loyalty they deserve.
We remain at your disposal,
Christophe

Hello Guy,
As the rating does not reflect the comment you left, I think you are satisfied. The next time you place an order, please click on the fifth star so that the rating is more in line with your experience.
Thank you in any case for your opinion, and @ very soon on Homéose.

Hello Sir,
I'm sorry that the article you received did not give you complete satisfaction.
In the photos you sent us, some of the "stop" threads were not cut by the seamstress as they should have been. Unfortunately, this can happen.
You can cut them without any danger to the product.
We just wanted to avoid unnecessary back and forth.
However, if you wish, you can request the return of your product. We will cut the 3 threads ourselves and send your product back to you.
We remain at your disposal

Hello, Sir,
I am very surprised by your message.
First point about the color. For us, and obviously for most customers, the color lemon refers to green. Just type "couleur lemon" into our friend Google and you'll see for yourself. What's more, the product photo on the website leaves no room for interpretation. Nor is there any doubt about the color, clearly indicated as "green" on the product sheet.
On the other hand, if you're not satisfied with the product, you can always initiate a return procedure, which is free of charge, as part of an exchange.
On the second point concerning the carrier. Colissimo sent you an e-mail with details of how to collect your parcel. Did it arrive in your spam folder? This would explain the misunderstanding.
In any case, I'm really sorry that this order didn't give you 100% satisfaction.
I remain at your disposal,

Hello Mr B.
We have spoken about this, and I understand your annoyance.
Your parcel was delivered to Relais-colis in good time.
It was removed by the carrier from the "usual circuits" for a reason unknown to date. It has resurfaced following calls we made to their customer service department.
I am truly sorry for this incident, which is completely beyond our control.
For the record, and to ensure that this does not happen again, we have removed this carrier (Relais-Colis) from the list of carriers offered on the store, while they sort out their delivery problems. We fully understand that delivery times are an important factor in customer satisfaction.
I hope you won't hold this "incident" against us, which we were able to resolve together.

Good day to you, sir,
First of all, thank you for taking the time to complete this survey.
We sincerely regret that you are not satisfied with the delivery time of our partner DPD, and we will let them know so that we can try to improve things.
However, if in future you would like your order to be delivered by your local BPost provider (La Poste in Belgium), please select the Colissimo carrier. Your order will then automatically be delivered by BPost.
I remain at your disposal,
Christophe

Xavier, we're sorry there was a problem with your delivery. Thankfully Bruno was able to intervene and you were able to enjoy an efficient delivery. We are constantly working to improve our customer service and delivery solutions. We are delighted that our team was able to meet your needs.

Hello,
Thank you for your appreciation of your purchase experience on our site Homéose.fr
As for the note, I think your "mouse" must have "slipped", because it is not in adequacy with the comment.
@ very soon

Hello,
Thank you for taking the time to answer our satisfaction survey.
I note a certain "disappointment" on the size of the ordered articles. Please know that we are vigilant on this point, and I will ask the customer service to contact you to see how we can satisfy you. We have already modified the size chart of this article taking into account the comments.
Remaining at your disposal.

Hello Jeremy,
Thank you for your comment on homeose.fr
I just saw that you ordered this item in size S before recommending it in size M.
It is not logical that the two products of different sizes have the same measurements.
I have therefore asked the customer service to contact you again so that we can study this phenomenon.
I remain at your disposal,

Thank you for your feedback Alain, we take your comments very seriously and are working to improve the size match. Your satisfaction is our priority!

We are sorry to hear that your size was not what you expected and regret that this has caused you to waste time and energy. We are pleased that the staff at Homéose were pleasant and very responsive to your exchange requests. We thank you for your feedback and remain at your disposal should you have any questions.

We thank you for your feedback and are sorry that the site could not meet your needs. We will strive to improve our service to better meet your expectations.

We are sorry that you had this experience. We are at your disposal to rectify the situation and offer you a more satisfactory service.

Hello Mr. BAK... A I am very surprised by your message and your bad faith. We have responded to each of your requests, whatever the format. If for you "not having a customer service" is just the fact of answering negatively to a request devoid of common sense and hygiene; then yes, I sign and I validate that we can't do anything. Reminder of the facts: You buy a thong (therefore in direct contact with intimate areas), you say you have worn it, and you want us to take it back ??? No, sir, out of respect for my customers, this is not possible. Now some explanations: When you browse the site, this "exception" to our return policy is clearly indicated on the product sheet by the following red-stamped message: "Important note For hygiene reasons, this item cannot be returned. In case of doubt about the size or the material, please contact us." Moreover, these "sensitive" products are sent in a sealed blister pack with a message on the product informing you a second time of this exception, and adding that as long as the product is not unsealed, it is "returnable. Finally, I invite you to reread the T&Cs received with your order in which it is stated; "Limitation of the right of withdrawal: For hygienic reasons, the thongs (underwear, bodysuit) can be taken back or exchanged only if they have not been unsealed." ... So I think I can't be any clearer! I'm glad you said "In any case never again..." because we obviously don't have the same hygiene values. Good continuation to you. Christophe - Manager

Thanks for your feedback, Stephan! We will take your remarks into account and work on making the interface of our site more intuitive.

Hello Sir, To be clear, when you placed your order, you selected a collection point. In accordance with this request, we have sent your order to this collection point. Chronopost has delivered the parcel to the requested pick-up point, automatically, without any additional intervention on our part. When your parcel was delivered, you contacted us, and this collection point was no longer convenient for you. Our customer service offered you to move the collection point to another one that would be more convenient for you. You refused and simply asked for a refund, which we did as soon as the package was returned. I am therefore surprised by your judgment, and especially, I do not see how we could have satisfied you better when we have respected the terms of your order from beginning to end. So, I am willing to question myself, we do it regularly, but it requires the goodwill of both parties. Obviously, we have hit a wall here. It's a shame! Good day, Sincerely, Christophe

Hello, Thank you for your order and your evaluation. Your feedback is precious to us and allows us to evolve daily. In this case, two coupons cannot be cumulated on the same order. I wish you a pleasant week, See you soon on homeose.fr Sincerely Johann - Customer Service

Hello, Thank you for your order and your remarks that we have just transmitted to the manufacturer. Indeed your feeling is important and allows him to develop his collections. I wish you a pleasant day, Sincerely Johann - Customer Service

Hello, Thank you for your order and your evaluation. I am sorry to read that one of the items received did not fully satisfy you. However, I confirm that your return has been taken into account by our team and we hope to satisfy you again soon. I wish you a very good weekend, Sincerely Johann - Customer Service

Hello, Thank you for your order and your evaluation. I wish you a good weekend, Sincerely Johann - Customer Service

Hello, Thank you for your order and for sharing your feelings via this evaluation. Indeed, your opinion is precious to us and allows us to evolve daily. Our team is faithful to the post at each event of the year, Sales, Black Fridays, Frenchdays, etc., and strives to do its best to satisfy you. So I hope to satisfy you fully again soon. I wish you a pleasant week, Sincerely Johann - Customer Service

Thank you for your order and for having spent a few minutes on this review to share your experience with us. I am sorry that the carrier in charge of the delivery did not satisfy you as much as our team and I am sure that this fortunately exceptional setback will quickly be forgotten by future top deliveries! I wish you a very good day. Sincerely Anthony - Customer Service

Hello, Thank you for your order and your review. This collection brings indeed a little color for this end of summer season. I hope to see you soon on homeose.fr Take good care of you, Sincerely Johann - Customer Service

Hello, Thank you for your order and for sharing your experience via this review. I am sorry to read that the package arrived a few hours after the announced time. In this case, I confirm that I have forwarded your comments to the carrier. Indeed, your feeling is precious to us and allows us to evolve daily. I apologize for this delay which was beyond our control and fortunately exceptional. I wish you a very good day, Take good care of yourself, Sincerely Johann - Customer Service

We are very sorry for what happened. Our logistics department is committed to delivering the products safely. We will remind our drivers to respect this principle with the utmost care.

Hello, Thank you for your order and your comments which are precious to us to evolve. Our store is constantly evolving and our team is working daily to ensure that your browsing experience is as simple as possible. Also, and for the future, we will not fail to take into account this remark. If you need, do not hesitate to contact our team which is at your disposal from Monday to Saturday by phone or email. I wish you a very good weekend, Take care of you, Sincerely Johann - Customer Service

Hello, Rest assured, when creating product sheets and in parallel to the addition of photos and description, our team offers a table of sizes to facilitate your choice and answer any questions. Our team is also available by mail or phone Monday through Saturday to accompany you and advise you, do not hesitate! See you soon on our store, Take care of you, Sincerely Johann - Customer Service

Hello, Thank you for your feedback, even though I am very surprised by it.
We have been very fair in processing your order, which was delivered to you on 01/29 and you requested a return, which we accepted.
We have received your products and we have refunded you the totality of the returned products without delay via Paypal.
It is not possible for us to reimburse you for the products more than you paid for them, hence my surprise. Please know that our customer service is at your disposal on [email protected].
Sincerely,

Thank you for your order and for sharing your experience with us. Your opinion is precious to us and gives us a chance to improve. Your order was placed on November 10th and was delivered the same day to the carrier. However, a holiday associated with a weekend and an exceptional period in France related to covid19 did not allow the carrier to deliver within the time limit.
I apologize for this incident beyond our control, fortunately exceptional and hope that the product ordered has fully satisfied you. I wish you a pleasant week, take care of you, Sincerely Johann - Customer Service

Hello, I am sorry to read the difficulties encountered and apologize for this incident, fortunately exceptional.
In this case, I note that you have not yet contacted our team and will therefore come back to you personally in order to implement the necessary actions. If necessary, our team is happy to assist you. Also, do not hesitate to contact us by email or by phone via 0 805 69 21 21 which is a free number from a landline or mobile.
I wish you a pleasant week, Take care of yourself, Sincerely Johann - Customer Service

We are sorry you feel this way. We strive to always offer quality products and take the time to ensure customer satisfaction.

Thank you for your order and for spending a few minutes to share your experience with us. Your opinion is precious to us and allows us to evolve daily. In this case I am sorry to see that the article received does not fully meet your expectations. Our team manually creates each product sheet so that it reflects reality as much in the description as in the visuals. Although the models via their physiques with advantageous curves wear perfectly the products presented, it is true that a question of morphology is always to be taken into account. We provide indeed the product but not yet the silhouette of the model, but who knows, one day maybe! ;) By taking into account the morphology of each one it is thus obvious that the product will not return with the identical one on each customer. By chance, in the eventuality or a product received does not answer the waitings, a return is always possible. In this case, I could see that the return is already in place. Customer on different occasions we hope that despite this article that has not charmed you, you remain fully satisfied with our team and the service offered. I wish you a beautiful weekend, Sincerely Johann - Customer Service

Hello, Following our telephone conversation and as agreed, I am pleased to confirm that the brand has been delivered to the carrier yesterday and will be delivered to your home very soon. I wish you a very good weekend, Sincerely Johann - Customer Service

Hello, Following my telephone message and not having succeeded in reaching you I renew all our excuses for this oversight. I hope that the products received as well as the gesture made following this will give you complete satisfaction. I wish you a pleasant week and remain at your disposal if necessary, do not hesitate! Sincerely Johann - Customer Service

Hello, Thank you for your order and for spending a few minutes on this evaluation. When finalizing your order and if you encounter any difficulties, please do not hesitate to contact us. We are in fact reachable by chat, email or even by phone on +33 09 72 49 68 49. I hope that you are in any case fully satisfied with your products. I wish you a pleasant week, cordially Johann - Customer Service

Hello, Thank you for your order and for having spent a few minutes on this evaluation. Your comments allow us to constantly improve our service. Also, and in order to do even better next time, could you please indicate the elements to be improved for a maximum note? I wish you a pleasant week, Sincerely Johann - Customer Service