Customer reviews of Homeose.fr

Thank you for your order, I am sorry to say that the size you ordered does not meet your expectations. In this case and if you wish it is quite possible to set up a return for the article concerned. Remaining at your disposal, Sincerely Johann - Customer Service

Thank you for having spent a moment for this evaluation. I notice that the after-sales service is perfect, but the note applied indicates the opposite. In order to improve our service, could you please tell me which points you would like to see improved? Thank you in advance, I wish you a very good week. Sincerely Johann - Customer Service

Thank you for taking a few minutes to complete our satisfaction survey and for sharing your comments with us. In this case, you placed your third order on our site on December 18, 2019. Your order was prepared and given to the carrier the same day in the early afternoon. Having benefited from a delivery in Chronopost at a reduced rate (2.40 € TTC) your order was delivered the next morning (19/12/2019). Following the receipt of your order, you shared on December 20, 2019 your opinion on the product and we found that it did not meet your wishes.
Having taken note of your comment and wishing to satisfy all our customers as best as possible, we have therefore offered you the free return of your item. On December 26th, we received your return and were forced to note that the product could not be remarketed.
Indeed this one was not labeled anymore, its packaging was torn and to top it off the product was stained on the inside front part. In this case and although we have made the effort to offer you a return at our expense, and for reasons of hygiene and common sense we can not accept the return of this stained item which, I remind you, remains at your disposal and can be attached to a future shipment. We take special care with each package that we send to the carrier and we hope you take the same care in returns. It is a question of respect and good manners.
In this case, and taking stock of your experience with our team, I do not see any commitment not kept, quite the contrary.
We are committed to offering our customers the best and even more if the opportunity arises. In your case we have done everything possible to satisfy you. However, your satisfaction cannot go against the quality and our commitments that we strive to offer daily, we must know how to set limits. I hope that these few lines will have allowed you to understand what I have already tried to submit to you on the phone. The desire to satisfy our customers as much as possible cannot be the open door to everything. Especially when your actions have an impact on the future quality of our service.

Hello Mr. XXXXXXX, Thank you for your order and for taking the time to participate in our satisfaction survey. We have taken into account your comments which will help us to improve in the future. To date, we receive daily new items as well as items being restocked. With several thousand references, the available stock is constantly changing. In order to answer the numerous requests and to guarantee the satisfaction of our customers, a delay of 15 days is announced when an article is no longer available but already on order with the manufacturer. In most cases, the article is already on its way, the delay is thus lower than that initially announced.
For the future and in order to answer your wishes as well as possible, do not hesitate to contact us by e-mail at the address: [email protected] or by telephone to the 0 805 69 21 21 (Free call since a fixed post or mobile) to know the times of restocking. In the present case, do you wish to be informed of the availability of the missing product during the finalization of your order? If yes, please send me the reference of the concerned article. I remain at your disposal for any further details or additional requests. Sincerely, Anthony - Customer Service

Thank you for your positive review of our website Homéose.fr. We are pleased that you have appreciated the quality of our clothing. However, we also take note of your remark about our customer service and will continuously work to improve. We look forward to welcoming you back to our site. Thank you again for your comment and your confidence.

Thank you for your feedback on our website Homéose.fr. We are delighted to know that you found our service efficient. Please feel free to share your experience with others. See you soon!

Hello Verified Buyer, we are sorry that your shopping experience on our site was not satisfactory. We are constantly working to improve our delivery times in order to better satisfy our customers. Please do not hesitate to contact us if you have any questions or concerns. Thank you for your feedback and patience. Sincerely, The Homeose.fr team

We apologize for the longer than expected delivery time. We do our best to ship orders on time but sometimes delays can occur with La Poste. We take your comment into account and will do our utmost to improve our services. Thank you for your feedback.

Thank you for your feedback. We have taken your comment into account and will improve the description of our items in order to provide more detailed information to our customers. We hope you are satisfied with your purchase.

Thank you for your feedback. We take your opinion into account and will do our best to improve our service. Please do not hesitate to contact us if you have any queries or suggestions.

Thank you for sharing your review of Homéose.fr. We're delighted that you're happy with our products, but we understand how you feel about the prices. We do our best to offer regular promotional offers and provide you with the best possible value for money. We take your comment into account and hope to see you soon on our site. Thank you again for your confidence.

Hello Mr. Gaudin Gérald, You have informed us of your dissatisfaction with the delivery of your order. To put the facts in context, you are ordering from St Pierre de Clages (in Switzerland); that is to say, outside the Euro zone since Switzerland is not part of it. As a Swiss citizen, you cannot ignore that if you buy goods outside your country, they are subject to taxes. I invite you to consult the Swiss customs website, which will detail the ins and outs better than I can: https://www.ch.ch/fr/commander-marchandises-etranger/ As such, your purchases, in France, and in particular your jockstrap and your mini shorts have been invoiced without the French VAT (20%). You have therefore paid these items without any tax, and in fact 20% less expensive than if you had bought them from a merchant in France, Switzerland or anywhere in the world. Indeed, according to international treaties, when a private customer outside the Euro zone buys goods in a country of the Euro zone, he does not pay local taxes, but on the other hand, he must pay the taxes in force in his country of residence. This is exactly what happened with your purchase. Concerning the shipping costs, you were charged, by us, 10€, which was clearly indicated when you ordered. I am therefore very surprised that you are offended by this... especially since you had your free will when you placed your order. Please note that for your order, we were charged 12.61€ for shipping to St Pierre de Clages (Switzerland), which is 14.36 Swiss Francs. As you can see, we take on our margin not to pass on the totality of the shipping costs; hence my astonishment. We obviously remain at your disposal if you wish additional explanations.

Thank you for your review. We take into account all our customers' comments in order to improve our service. However, we would like to remind you that all reviews are published, whether positive or negative. We're sorry if your experience was less favorable, and we hope to be able to satisfy you fully in the future. See you soon on Homéose.fr.

I'm delighted that you are satisfied with our Homéose.fr website. We are constantly working to provide our customers with the best possible shopping experience. Thank you for your confidence and your positive rating. Please do not hesitate to contact us should you require any assistance.

Hello Sir/Madam, thank you for your feedback. We're glad you like our site, but we're sorry that the delivery didn't live up to your expectations this time. We understand your frustration with the distance and opening hours of the chosen relay point. We will take your comments into account to improve our delivery service in the future. We thank you for your loyalty and hope to see you soon on our site. Sincerely, The Homeose team."

Thank you for your review of our website Homéose.fr. We are sorry for the delay you have experienced due to a problem linking your payment to your order. We have taken your comment into account and will do our utmost to improve our order processing system. We hope this will not prevent you from continuing to use our services. Thank you again for your confidence.

I'm sorry you found our site so complicated. Could you tell me in more detail what caused you the problem? We're always looking for ways to make our users' experience smoother and more enjoyable. Thank you for taking the time to leave us your feedback.

Thank you for your positive review. We are delighted that you had a pleasant experience on our site. Please do not hesitate to come back to us if you need help with your next purchase. Thank you for your confidence.

Hello Verified Buyer, thank you for your review. We take your note into account and will continue to work to improve our service. If you have any suggestions, please let us know. Thank you for choosing Homéose.fr.

Hello Verified Buyer, thank you for your review. We're sorry that our ordering process was complicated for you. We are taking your feedback into account in order to improve our service and make your ordering experience easier. We hope that despite these difficulties, you are satisfied with your purchase on our site. Thank you for your confidence and see you soon on Homéose.fr.

Thank you for your positive review of our website Homéose.fr. We are delighted that you have enjoyed our service and products. Please do not hesitate to share your experience with your friends and family and to contact us if you have any questions or suggestions. We thank you for your trust and hope to see you soon on our site.

Thank you for your feedback, we are delighted that you are satisfied with our products. We will continue to work hard to offer you the best possible quality.

Thank you for your positive review and the 3/5 rating you gave to Homéose.fr. We are delighted to know that you are satisfied with our site. Don't hesitate to come back to us if you need more information or advice. We're always here to help. Thank you again for your confidence.

Thank you very much for your comment. We are delighted to know that you appreciated our fast delivery service and our attention to the packaging of your parcel. We look forward to seeing you soon on our Homéose.fr website.

Thank you for your positive review of our site, we are delighted that you enjoy it. We take into account your remark concerning the correspondence of the sizes and we will make sure to improve this in the future. We thank you for your confidence and remain at your disposal for any questions you may have.

Thank you for your feedback. We have taken into account your comment regarding the ergonomics of the site and we are constantly working on improving our platform to offer our customers a better shopping experience. We are pleased to hear that you were satisfied with your order and delivery. We hope to see you soon on Homéose.fr for new orders. Thank you again for your confidence.

Hello M Petit, In your comment you indicate: " Litigation in progress A FUIR " Since your order, you have sent us a single email on 05/07/2018 at 19:36 indicating that you have not received your item and to be without news.
We responded to you that same day at 9:55pm.
You placed your order on Saturday 30/06 at 7pm. This last one was naturally dispatched the first working day, that is to say Monday 02/07, for a delivery envisaged on Wednesday 04/07.
Before our reply, we had sent you an order confirmation and an email with the tracking link for your package.
In our answer of 05/07 we informed you, after contact with the carrier, of the fresh delivery of your package by La Poste, and that we remained at your disposal.
To date, our answer has not elicited any reaction from you. (except this comment). You have neither denied nor confirmed the receipt of your package that the Post Office has indicated to have delivered to your home.
If you have encountered a problem with your package, rest assured, since the beginning of our activity we have never left a customer without a solution, even in the case of a faulty carrier.
All you have to do is tell us about the problem and we will be happy to help you.
We have always had a vision of a benevolent Customer Service. This is why we currently respond in less than 12 hours on average to messages sent to us, and why we provide you with a FREE number from a landline or cell phone. (0805 69 21 21) You can also leave us a phone number where we can reach you (not in your account) if you prefer to be called back.
If you need help, we're here... just communicate. But nothing justifies such a hostile posture towards us, or else your goal is different from the one displayed.
I remain at your disposal for any clarification or additional request.
Sincerely, Bruno

Hello Verified Buyer, thank you for your feedback. We are aware that sales can sometimes result in stock shortages, but please check our site regularly to be informed of our new availability. Thank you for your trust and loyalty.

Hello, thank you for your review of our website Homéose.fr. We are delighted to hear that you were satisfied with the delivery. We're sorry about the size issue, we'll inform our production department to solve this problem. We are aware of the importance of offering regular promotions to enable our customers to buy more and more often. We take note of your suggestion and will do our best to offer attractive offers to our loyal customers. We wish you an excellent day. The Homeose team.

Hello Verified Buyer, we're sorry you were disappointed with the delivery of your order. We will pass this comment on to our delivery department so that we can improve in the future. We thank you for your comment and hope to satisfy you even more with your next order. Sincerely, The Homéose.fr team

Thank you for your feedback, we're sorry that the exchange took so long and that you didn't get the same discount on your second order. We take your comments into account and will do our best to improve our service in the future. Thank you for your confidence and see you soon on our site!

Hello,

Thank you for your feedback. We are sorry for the delay in your delivery and for the unsatisfactory inclusion in your package. We take your comment into account and will do our best to improve these points in the future. We are also aware of our customers' demand for larger sizes and are currently investigating options to extend our offer. We look forward to satisfying you with your next order. Sincerely, The Homeose team.

Thank you for your feedback. We are sorry that you found the delivery too long. We will do our best to improve our delivery times in the future. Do you have any other comments or suggestions to share? We always appreciate feedback from our customers. Thank you for choosing Homéose.fr.

Thank you for your positive feedback on our website Homéose.fr. We are delighted to know that you appreciated our wide selection and the quality of our products. We will continue to provide quality products to satisfy our customers. Thank you for your confidence and see you soon on Homéose.fr.

We are sorry to hear that our ES underwear did not meet your expectations. We will take your feedback into account to improve our products in the future. Thank you for your feedback.

Thank you for your feedback. We have taken your comments into account and will strive to improve our promotions policy in the future.

Hello Verified Buyer,
We're sorry we missed your delivery and thank you for sharing your experience. We will do everything in our power to resolve it.

Hello Sir, we are sorry that you have received damaged products. Our products are generally of the highest quality and we constantly strive to maintain this high standard. We invite you to contact our customer service to find a solution. We hope we can provide you with a better experience. Thank you for your time and feedback.

Hello, we sincerely apologize for the wrong product you received. We will do our best to send you the item you ordered as soon as possible. Please accept our sincere apologies. Thank you for your confidence and we are always at your service.

Thank you for your positive feedback on our website Homéose.fr. We are delighted that you enjoyed your shopping experience with us. Please let us know if you have any suggestions on how we can continue to improve our services. Thank you for your confidence and see you soon on our site.