The online store Homeose.fr stands out for its extensive selection of quality products, which consistently meets customer expectations. Many customers highlight the effective tracking system and timely delivery, noting that items arrive well-packaged and in excellent condition. The customer service is frequently praised for being responsive and friendly, enhancing the overall shopping experience.
Always satisfied with the order processing, even though there was a supply issue with the last one. You offered me an alternative and I thank you for that. However, usually you deliver within 48 or 72 hours, which was not the case and you did not respect my request to change the delivery location despite your prior agreement. We will consider this as bad luck with this order.
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Christian S.
Rating: 4 out of 5
following a purchase from 22/06/2026
Out of stock, delivery time extended
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Alexandre B.
Rating: 1 out of 5
following a purchase from 13/06/2026
Send the package to my billing address and not to my delivery address. And when I ask why it arrived at customer service, I get no response. Disappointing.
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Response from Homeose.fr
Hello Alexandre,
We understand your disappointment regarding this situation and we apologize for the inconvenience. We invite you to contact us privately so that we can resolve this issue together.
Best regards,
The Homéose.fr team
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Emmanuel C.
Rating: 4 out of 5
following a purchase from 05/05/2026
Very good customer experience. Just a small downside regarding the shipping time of the products which I find a bit long between the order confirmation and the departure from the warehouse.
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Response from Homeose.fr
Hello Emmanuel,
Thank you very much for your positive feedback and for your constructive return. We are delighted that your customer experience was satisfactory. We take note of your comment regarding the shipping time and we will work on optimizing this process. Your satisfaction is our priority.
Best regards,
The Homéose.fr team
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Patrick P.
Rating: 4 out of 5
following a purchase from 06/05/2026
A bit long for shipping but otherwise the item is perfect
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Response from Homeose.fr
Hello Patrick,
Thank you for your positive feedback regarding Homéose.fr. We take note of your comment about the shipping time and will do everything possible to improve it. Your satisfaction is our priority.
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Laurent T.
Rating: 4 out of 5
following a purchase from 05/05/2026
Unlike previous orders, despite the item being in stock, the processing of the order took longer. Nevertheless, the item was well packaged and protected, and there is always the little extra attention (treat) slipped into the package, which is appreciated.
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Response from Homeose.fr
Hello Laurent,
Thank you very much for your evaluation and comments. We are delighted that you appreciated the careful packaging as well as the little attention. We apologize for the delay in processing your order and are working to improve this part of our service. Your feedback is valuable and helps us to progress. We look forward to seeing you again on Homéose.fr !
Best regards,
The Homéose team
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CHRISTOPHE C.
Rating: 4 out of 5
following a purchase from 09/05/2026
Perfect as always!
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Response from Homeose.fr
Hello Christophe,
We sincerely thank you for your positive feedback! We are delighted to learn that you are satisfied with your experience on Homéose.fr. Your loyalty is our greatest reward and we hope to continue meeting your expectations. Please feel free to reach out to us if you have any questions or suggestions.
Best regards,
The Homéose.fr team
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Romain G.
Rating: 4 out of 5
following a purchase from 08/04/2026
Lack of information on deadlines but the rest is fine... GOOD thank you
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Response from Homeose.fr
Hello Romain,
Thank you for your feedback and we are glad that your experience on Homéose.fr was positive. We take note of your comment regarding the information delays and will work to improve this aspect to better serve you in the future. Thank you again for your feedback!
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Gustavo T.
Rating: 4 out of 5
following a purchase from 06/04/2026
Impeccable service. Sometimes my size is not necessarily available. But apart from that, nothing to say.
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Response from Homeose.fr
Hello Gustavo,
Thank you very much for your positive feedback and constructive remarks! We are delighted that our service has satisfied you. We take your feedback regarding the availability of sizes into account to improve our offer. Please do not hesitate to reach out to us if you need assistance or if you have any other suggestions.
Best regards,
The Homéose.fr team
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Jacques F.
Rating: 4 out of 5
following a purchase from 28/03/2026
A little longer than expected in terms of delivery, but very satisfied with my order.
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Response from Homeose.fr
Hello Jacques,
We sincerely thank you for your feedback and for the rating of 4/5. We are delighted to hear that you are satisfied with your order. We apologize for the delivery delay longer than expected and we are constantly working to improve our service. Your feedback is valuable to us. Please do not hesitate to contact us for any other questions or needs.
Best regards,
The Homéose.fr team
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Frederic T.
Rating: 4 out of 5
following a purchase from 24/03/2026
Good, Even better with more choices and sometimes high prices..
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Response from Homeose.fr
Hello Frédéric,
We sincerely thank you for your feedback and for the positive rating you gave to our site Homéose.fr. We are delighted that you found our offer satisfactory. We take your comments regarding the choice and prices into account, and we will strive to enrich our selection while maintaining the quality of our products. Please do not hesitate to get back to us with any additional suggestions.
Best regards,
The Homéose.fr team
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Philippe S.
Rating: 4 out of 5
following a purchase from 16/03/2026
very long delay
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Response from Homeose.fr
Hello Philippe,
Thank you for your feedback and we are delighted that you appreciated our site with a rating of 4/5. We understand that the delay can be frustrating and we are constantly working to improve our processing times to better satisfy our customers. Please feel free to share your suggestions, they are always welcome!
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Timothy D.
Rating: 1 out of 5
following a purchase from 12/03/2026
The package arrived much later than the number of days announced while I was on vacation at the time of its arrival at the pickup point. And it didn't even stay 1 week at the pickup point which means that I will probably not receive it or that I will have to go through a whole series of steps to get my package ...
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Response from Homeose.fr
Hello Timothy,
Thank you for taking the time to share your experience. We are sorry to hear that the delivery of your package did not go as you had planned. We understand the inconveniences this may cause.
We note that the package was handed to you in person at the relay point you chose when placing your order.
Your satisfaction is our priority, and we are here to assist you.
Best regards,
The Homéose.fr team
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Serge B.
Rating: 4 out of 5
following a purchase from 14/03/2026
Good products but delivery time too long.
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Response from Homeose.fr
Hello Serge,
Thank you very much for your feedback and your rating of 4/5. We are delighted that you like our products. We understand that the delivery time can be frustrating and we are continuously working to improve it. Your feedback is valuable to us.
See you soon on Homéose.fr !
Best regards,
The Homéose team
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Jean-pierre R.
Rating: 4 out of 5
following a purchase from 12/03/2026
very nice quality article
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Response from Homeose.fr
I sincerely thank you, Jean-Pierre, for your positive feedback on our site "Homéose.fr". We are delighted that you found our article of quality and hope that you will continue to appreciate our content. Do not hesitate to share your suggestions to further improve our site.
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Laurent P.
Rating: 4 out of 5
following a purchase from 14/02/2026
Very satisfied. Thank you all!
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Response from Homeose.fr
Hello Laurent,
We sincerely thank you for your positive feedback and are delighted to learn that you are very satisfied with your experience on our site Homéose.fr. Your appreciation is a great motivation for our team, and we remain at your disposal for any questions or suggestions.
Best regards,
The Homéose.fr team
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didier S.
Rating: 4 out of 5
following a purchase from 02/02/2026
Order placed quickly. Delivery a bit chaotic, never received the validation code for delivery of the package (thankfully the postman knows me well)
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Response from Homeose.fr
Hello Didier,
Thank you very much for your feedback and your rating of 4/5! We are delighted to hear that your order was processed quickly. We are sorry to learn that you encountered difficulties with the delivery and the validation code. Your feedback is valuable and we will work with our carrier to improve this process.
We hope to see you again soon on Homéose.fr!
Best regards,
The Homéose team
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Victor F.
Rating: 4 out of 5
following a purchase from 08/02/2026
Compliant
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Response from Homeose.fr
Hello Victor,
Thank you very much for your review and your rating of 4/5! We are delighted that our site has satisfied you. Please feel free to share your suggestions to further improve your experience.
Best regards,
The Homéose.fr team
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André W.
Rating: 1 out of 5
following a purchase from 06/01/2026
I ordered the wrong size during my last purchase and requested a return, and no response has been given for three times. After ten days, it's a shame that I have to report that this will be the last purchase.
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Response from Homeose.fr
Hello André,
Thank you for taking the time to share your experience. We are sorry to hear that you have not seen our response regarding your return request.
We have sent you 2 emails, and your return slip is available directly from your account.
Your satisfaction is our priority and we will ensure that your situation is handled quickly. Please do not hesitate to contact us directly so that we can assist you.
Best regards,
The Homéose.fr team
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Patrice F.
Rating: 4 out of 5
following a purchase from 10/01/2026
Despite an unimportant waiting time without information, everything that was ordered arrived and a phone call provided coherent explanations.
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Response from Homeose.fr
Hello Patrice,
Thank you for your feedback and we are pleased to hear that you received your order in full. We apologize for the wait time and the lack of initial information. Your feedback is valuable to us, and we will do our best to improve our communication in the future. Please do not hesitate to contact us for any questions or additional needs.
Best regards,
The Homéose.fr team
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Andre J.
Rating: 1 out of 5
following a purchase from 13/01/2026
Hello, I am missing a white boxer addicted XXL trunk geometric reference ad1206-c28xxl. I have a letter telling me that I will receive it, document edited on January 14, 2026, at 9:34 AM and still nothing.
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Response from Homeose.fr
Hello André,
Thank you for taking the time to share your feedback.
We are sorry that we could not deliver your white ADDICTED boxer, which is unavailable from the manufacturer. Please know that we take your situation very seriously, and we have processed a refund for this item as soon as we learned about it. We remain at your disposal and thank you for your understanding.
Best regards,
The Homéose.fr team
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Jean-Louis C.
Rating: 4 out of 5
following a purchase from 12/01/2026
Rather satisfied, despite the slightly long delay...
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Response from Homeose.fr
Hello Jean-Louis,
Thank you very much for your feedback! We are delighted to hear that you are satisfied with our site. We take your comment regarding the delays into account and we are constantly working to improve our service. Your opinion is valuable to us and we hope to welcome you again soon on Homéose.fr.
Best regards,
The Homéose.fr team
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Alain F.
Rating: 4 out of 5
following a purchase from 28/12/2025
The brand addicted sizes smaller than the brand es collection.
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Response from Homeose.fr
Hello Alain,
Thank you for your feedback and for the rating of 4/5. We take into account your comments regarding the size of the products from the Addicted brand compared to Es Collection. Your feedback is valuable and will help us improve our assortment. Please feel free to share any other suggestions.
Best regards,
The Homéose.fr team
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Jean Luc P.
Rating: 1 out of 5
following a purchase from 14/01/2026
I sent you an email of dissatisfaction which apparently had no effect, I will no longer order from Homéose because your DPD delivery person did not deliver to the requested relay.... I had to travel 24 km more to retrieve my order. This is unacceptable. JL Potiez
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Response from Homeose.fr
Hello Jean Luc,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order was not delivered as expected and that this incident caused you inconvenience.
Please know that this situation is beyond our control and that, just like you, we are dependent on the carrier.
Your feedback is valuable and we are always looking to improve our services. We encourage you to contact us directly to discuss your situation so that we can find a satisfactory solution.
Best regards,
The Homéose team.
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Philippe L.
Rating: 4 out of 5
following a purchase from 16/12/2025
Oops. A bit too long to arrive!!!
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Response from Homeose.fr
Hello Philippe, thank you for taking the time to share your opinion on our site Homéose.fr. We are delighted that you found our service to be of quality, and we take note of your comment regarding delivery times, which will help us improve our efficiency. Please do not hesitate to get back to us if you have any other suggestions!
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Philippe N.
Rating: 4 out of 5
following a purchase from 30/11/2025
Everything is fine except that I had chosen home delivery as I have for the past 15 years when I order, and after being given a day and time for home delivery, I was informed that my package had been handed over to a pickup point for me to collect it.
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Response from Homeose.fr
Hello Philippe,
Thank you very much for your feedback and your loyalty to Homéose.fr. We are delighted that you are generally satisfied with your experience. We are sorry to learn that the home delivery was not respected this time. We understand that this can be frustrating and we will closely examine this situation to prevent it from happening again in the future.
Thank you again for your valuable feedback.
Best regards,
The Homéose.fr team
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Daniel H.
Rating: 1 out of 5
following a purchase from 30/11/2025
Very, VERY disappointed with Homeose following my last purchase. 1- IMPOSSIBLE to obtain the return form. This procedure needs to be REVISED and made a LOT SIMPLER. (Like AMAZON) 2- I had to ask Christophe several times to get that damn form. 3- The return is CHARGEABLE. For me, 9.75 for a Boxer. That's expensive for a slip. I'm disgusted. I can guarantee you that I will give you a hell of an advertisement. Daniel.
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Response from Homeose.fr
Hello Daniel,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that the return procedure did not meet your expectations. However, from your account, the return procedure is simplified to the maximum. The return for an exchange is 100% free, however, the return for a refund is at your expense. Regarding the return cost, it does seem excessive indeed, but we do not control the carrier's rates with whom you handed your package. Your feedback is valuable and we will take it into account to improve our service. We hope to have the opportunity to fully satisfy you in the future.
Best regards,
The Homéose.fr team
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Pierre C.
Rating: 1 out of 5
following a purchase from 14/10/2025
An order placed on November 14 received partially. One item missing. Given the delays for the delivery of the missing item, requested a refund several times without result. Finally received in December, a month later! It's for a gift! Not correct to not respect the customer's choice and impose a sale on them.
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Response from Homeose.fr
Hello Mr. Couble,
Your order was delivered on 29/11, in accordance with the restocking delay that was announced to you before you placed your order. You requested a refund for your order after it had been shipped, which did not allow us to cancel it. I see on your account that you requested the return of the product and that you have been refunded. I regret that you did not see the restocking delay which was clearly visible on the product sheet.
I wish you happy holidays on behalf of the entire Homéose team.
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Sébastien L.
Rating: 4 out of 5
following a purchase from 26/11/2025
One of the items is slightly torn. I sent a photo by email and contacted customer service. I am not arranging the exchange with Noël who is coming. I requested a credit note or a commercial gesture. I have not received a response
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Response from Homeose.fr
Hello Sébastien,
We sincerely thank you for your feedback and for the 4/5 rating. We are sorry to learn that one of our items arrived slightly torn and that you did not receive a prompt response from our customer service. We understand the importance of your request, especially with the Christmas holidays approaching. Rest assured that we will closely examine your situation and contact you quickly to find a satisfactory solution. Your satisfaction is our priority.
Best regards,
The Homéose.fr team
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Jean-Michel D.
Rating: 4 out of 5
following a purchase from 11/10/2025
In accordance with my order. Nice items delivered quickly
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Response from Homeose.fr
Hello Jean-Michel,
We sincerely thank you for taking the time to share your feedback. We are delighted to hear that your order met your expectations and that the delivery was prompt. Your satisfaction is our priority. We hope to have the pleasure of welcoming you again on Homéose.fr.
Best regards,
The Homéose.fr team
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Marc G.
Rating: 4 out of 5
following a purchase from 22/09/2025
as always at homeose excellent
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Response from Homeose.fr
Dear Marc, we sincerely thank you for your positive feedback and your loyalty to Homéose.fr. We are delighted that you enjoyed your experience. Please feel free to reach out to us with any questions or suggestions!
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Guy P.
Rating: 4 out of 5
following a purchase from 27/08/2025
Delivery a bit chaotic but very good product.
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Response from Homeose.fr
Hello Guy,
Thank you very much for your feedback and your rating of 4/5. We are delighted that you like our product! We also take note of your comments regarding the delivery and we are working to improve this aspect. Your feedback is valuable to us.
Best regards,
The Homéose.fr team
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Olivier H.
Rating: 4 out of 5
following a purchase from 19/07/2025
For this order, items displayed as restocked during validation. I had to wait 1 month and send a follow-up email that went unanswered before receiving it.
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Response from Homeose.fr
Hello Olivier,
We sincerely thank you for your feedback and for the rating of 4/5. We are sorry to hear that you experienced delays as well as a lack of communication during your order. Your experience is valuable to us and we take your comments very seriously in order to improve our services. Please do not hesitate to contact us directly for any questions or assistance.
Best regards,
The Homéose.fr team
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Guy R.
Rating: 1 out of 5
following a purchase from 29/07/2025
Not very satisfied this time, Ordered 4 shirts three with the same references the same sizes, upon arrival 4cm difference between them. I made a return request with a refund, still no news. In this case since the merchandise does not match my order I hope for a refund for the return costs.
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Response from Homeose.fr
Hello Mr. Renard,
As we explained to you, I regret that the products did not give you complete satisfaction. We have reported the information to our manufacturer to understand what may have happened, and especially to ensure that this does not happen again.
It is understandable that a slight difference in size may be observed, but not to this extent!
We will therefore proceed with the exchange of your products free of charge, ensuring that the sizes are verified by the manufacturer.
Regarding our response, you contacted us on 15/08, a public holiday and the day before the weekend.
I took care of this issue first thing Monday morning, as the satisfaction of our Customers is our priority.
Remaining at your disposal,
The Homéose team
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Jean-Yves D.
Rating: 4 out of 5
following a purchase from 09/07/2025
Service as expected
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Response from Homeose.fr
Hello Jean-Yves,
Thank you very much for your positive feedback and your rating of 4/5! We are delighted that our service met your expectations. Please feel free to share your suggestions to further improve our services.
Best regards,
The Homéose.fr team
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Patrick J.
Rating: 4 out of 5
following a purchase from 21/07/2025
Not close enough in advice for the customer
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Response from Homeose.fr
Hello Patrick,
Thank you for your feedback and for the rating of 4/5. We take your comment regarding customer advice into account and we are constantly striving to improve our service to better meet your expectations. Please feel free to share your specific suggestions with us, as your satisfaction is our priority.
J
jean luc F.
Rating: 1 out of 5
following a purchase from 19/07/2025
hello I have always known your site very disappointed with the last order I think I will try to find another supplier thank you for your email
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Response from Homeose.fr
Hello Mr. Fontaine,
I am sorry to hear that the strings you ordered do not fully satisfy you.
Please know that we are doing everything we can to select the best products from manufacturers.
Do not hesitate to contact Customer Service, we will certainly find a solution to your problem.
The Homéose Customer Service
J
JEROME M.
Rating: 4 out of 5
following a purchase from 18/06/2025
Delivery times a bit long even if it was well indicated.
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Response from Homeose.fr
Hello Jérôme,
Thank you for your feedback and your rating of 4/5. We understand that delivery times can be an important factor, and we do our best to inform you in advance. Your feedback is valuable and will help us further improve our service.
J
Jean Claude G.
Rating: 4 out of 5
following a purchase from 29/06/2025
Super a bit expensive
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Response from Homeose.fr
Hello Jean Claude,
Thank you very much for your positive feedback and your rating of 4/5! We are delighted that you appreciated our site Homéose.fr. We understand that the price may seem a bit high and we are constantly working to offer the best value for money. Please feel free to reach out to us if you have any other suggestions or questions.
Best regards,
The Homéose.fr team
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Eddy R.
Rating: 4 out of 5
following a purchase from 28/06/2025
Choice but not always the right size
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Response from Homeose.fr
Hello Eddy,
Thank you for your feedback and your rating of 4/5! We are delighted that you appreciated the selection offered on our site. We take your comment about the sizes into account, and we are constantly working to improve the shopping experience. Please do not hesitate to contact us if you need assistance with your future orders.
Best regards,
The Homéose.fr team
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