Customer reviews of Homeose.fr

Hello, Following your first order, thank you for taking the time to fill in this questionnaire. Your feelings are precious and your opinion seems to contain all the ingredients for a fully satisfied customer. However, I note that you invite us to do even better and would like to know the elements that you would like to see evolve for a satisfaction at the level of 5/5. I wish you a pleasant week and hope to fully satisfy you again soon, Sincerely Johann - Customer Service

Hello, Thank you for your order and your loyalty for several years now.
We try to offer a wide choice of products to meet all tastes, but also all budgets. Some collections are more affordable than others, often in connection with the specificities of the products. Thank you for this evaluation, See you soon on our store, Sincerely Johann - Customer Service

Hello, Thank you for this evaluation, See you soon on our store, Sincerely Johann - Customer Service

Hello, Thank you for your order and for having spent a few minutes on this evaluation. Indeed, order transmitted the day before a long weekend and received at the beginning of the week. I hope you are fully satisfied with this beautiful set! I wish you a very good weekend, Sincerely Johann - Customer Service

Hello, Thank you for your order. We try to offer a wide range of products so that everyone can find what they are looking for according to their tastes but also their budget. Depending on the collections and brands, the price may indeed vary. But don't worry, we regularly put in place offers! So as not to miss any of them, don't hesitate to subscribe to our newsletter or simply follow us on social networks! Thank you for this review, see you soon on our store, Sincerely Johann - Customer Service

Hello, Thank you for your order and for responding to this review.
To date, no price increase has been applied. However, depending on the collections and materials used or the technicality of the products, the price may indeed vary from one range to another. We do our best to offer a wide range of products in terms of choice of colors and materials as well as prices to meet all budgets. Many offers are also put in place to satisfy the greatest number. Thank you for this evaluation, See you soon on our store, Sincerely Johann - Customer Service

Hello, Thank you for your order and this evaluation. Your opinion is precious to us. Also and in order to fully satisfy you during your next purchase, could you please indicate the points you would like to see improved? I wish you a good week, See you soon on our store, Sincerely Johann - Customer Service

Hello, Thank you for your order and for having spent a few minutes on this evaluation. Indeed, our team currently present dispatches the same day any order finalized before 15:30. On the other hand the current economic situation, slows down the deliveries which remain however very fast. With the pleasure of seeing you again very soon on Homeose.fr Cordially Johann - Customer service

Hello, Thank you for your order and for taking the time to give us your feedback. I can see that your satisfaction is not total. For the future, what point would you like to see evolve? I wish you a pleasant week, Sincerely Johann - Customer Service

Thank you for your order, it seems that the "facility" does not offer a perfect order. For the next times, and in order to fully satisfy you, what are the elements that you would like to see evolve? I wish you a pleasant week, Sincerely Johann - Customer Service

Hello, Thank you for your order and for having spent a few minutes on this evaluation. Indeed, some products are quickly victims of their success, and a promotional offer accentuates this effect. On the other hand, rest assured that we receive daily restocking in order to respond to the various requests. For the products for which a production is in progress, it is, in the majority of the cases, possible for you to order this one and they will arrive to you once the finalized production. Certain promotions also relate to products of the past collections and no restocking will thus be possible. In all the cases and if you wish an article in particular, do not hesitate to put to you in relation to our team which will be made a pleasure of accompanying you.
We can be reached via the online chat, by phone at 0 805 69 21 21 (free call from a landline or cell phone) or simply by mail, at the easiest way for you. Hoping to see you soon on our store, Sincerely Johann - Customer Service

Thank you for your order and for having spent a few minutes on this evaluation. The order was placed on Thursday, February 20 at 8:10 pm, handed over to the carrier on Friday, February 21 in the early afternoon and made available at the chosen collection point on Saturday, February 22 in the morning.
In this case Chronopost seems to have kept its promise of a delivery in 24 hours. Being indeed not far away and if the opportunity arises for you, we will welcome you with pleasure in store! I wish you a pleasant weekend, Sincerely Johann - Customer Service

Thank you for your order, I notice that your order was delivered one day late and we apologize for this incident beyond our control, fortunately exceptional. In this case, we are in contact with the carrier to understand the delay and make sure that, for your future orders, the situation does not occur again. I wish you a pleasant week, Sincerely Johann - Customer Service

Hello, Thank you for your order and for taking a few minutes for this evaluation. You will certainly be charmed by the two items you received.
We look forward to working with you again. Sincerely Johann - Customer Service

Hello, Thank you for your order. Our team is indeed at your disposal in case of need on different channels (chat, email and toll free number) through which we answer all your requests and as soon as possible.
Thank you for this evaluation, Sincerely Johann - Customer Service

Hello, Thank you for your order.
Each shipment is indeed made with tracking on the day of the order (for orders made before 3:30 pm), allowing you to follow the various stages of delivery.
At the same time, a daily follow up is done by our team to guarantee a timely delivery. I wish you a very good weekend, Sincerely, Johann - Customer Service

Hello, Thank you for your order. I am pleased to inform you that I have associated to your customer area a voucher of the value of the code not taken into account during the finalization of your order. I wish you to make good use of it, Sincerely Johann - Customer Service

Hello, Thank you for your order, if you have any difficulties, please contact us by mail, chat or even by phone at 0 805 69 21 21 (free number from a landline or mobile) so that we can help you with your return request. We welcome you with pleasure from Monday to Saturday, do not hesitate! Moreover, I notice that you have finalized your purchase via paypal. It is therefore also possible to finalize a request for return free of charge via your paypal account. I wish you a good week, See you soon on our store, Sincerely Johann - Customer Service

Thank you for your order and for sharing your experience with us. In order to improve the quality of our service, could you please tell me more about the difficulties encountered with the tracking of your order? We have indeed found no anomaly in the link or the tracking number Colissimo. Thank you for this evaluation, See you soon on our store, Sincerely Johann - Customer Service

Hello, Following your first order, thank you for taking the time to fill in this questionnaire. Your feelings are precious and your opinion seems to contain all the ingredients for a fully satisfied customer. However, I note that you invite us to do even better and would like to know the elements that you would like to see evolve for a satisfaction at the level of 5/5. I wish you a pleasant week and hope to fully satisfy you again soon, Sincerely Johann - Customer Service

Hello, Thank you for your order and your comments.
I wish you a pleasant week and hope to satisfy you again soon, Sincerely Johann - Customer Service

Thank you for your order and for taking a few minutes to complete our questionnaire. At this time, you can search by department (briefs, boxers, etc.), size, color, or price. In order to help you the best, do not hesitate to contact us by phone (free number from a landline or mobile), email or chat so that we can advise you in your choice.
We are also open to any suggestions for improvements that will allow you to navigate and search more fluidly, do not hesitate! I wish you a very good day, Sincerely Johann - Customer Service

Hello, Thank you for your order.
We try to offer a wide range of products for all tastes and budgets and regularly update our collections. Don't miss any offer or novelty thanks to our newsletter! Thank you for this evaluation, See you soon on our store, Sincerely Johann - Customer Service

Thank you for taking a few minutes to complete our satisfaction survey and for sharing your comments with us. In this case, you placed your third order on our site on December 18, 2019. Your order was prepared and given to the carrier the same day in the early afternoon. Having benefited from a delivery in Chronopost at a reduced rate (2.40 € TTC) your order was delivered the next morning (19/12/2019). Following the receipt of your order, you shared on December 20, 2019 your opinion on the product and we found that it did not meet your wishes.
Having taken note of your comment and wishing to satisfy all our customers as best as possible, we have therefore offered you the free return of your item. On December 26th, we received your return and were forced to note that the product could not be remarketed.
Indeed this one was not labeled anymore, its packaging was torn and to top it off the product was stained on the inside front part. In this case and although we have made the effort to offer you a return at our expense, and for reasons of hygiene and common sense we can not accept the return of this stained item which, I remind you, remains at your disposal and can be attached to a future shipment. We take special care with each package that we send to the carrier and we hope you take the same care in returns. It is a question of respect and good manners.
In this case, and taking stock of your experience with our team, I do not see any commitment not kept, quite the contrary.
We are committed to offering our customers the best and even more if the opportunity arises. In your case we have done everything possible to satisfy you. However, your satisfaction cannot go against the quality and our commitments that we strive to offer daily, we must know how to set limits. I hope that these few lines will have allowed you to understand what I have already tried to submit to you on the phone. The desire to satisfy our customers as much as possible cannot be the open door to everything. Especially when your actions have an impact on the future quality of our service.

Hello, I am happy to see that this first order finalized together by phone has satisfied you.
I wish you a very good weekend, Sincerely Johann - Customer Service

Thank you for your order and for taking a few minutes to tell us about your experience. Each customer opinion allows us to enrich our service and our way of doing things. In order to evolve further and always aim for the 5/5 for your next order, could you please tell us the point(s) you would like to see evolve in the future? I wish you a very good start of the week, Sincerely, Johann - Customer Service

Hello, Thank you for your new order and your loyalty! For your future sixth purchase and in order to satisfy you at best, what is the point that you would like to see evolve to reach a note at its peak? I wish you a good week, See you soon on our store, Sincerely Johann - Customer Service

Hello, Thank you for your order and for taking a few minutes to tell us about your experience.
Each customer opinion allows us to enrich our service and our way of doing things. In order to evolve further and always aim for the 5/5 for your next order, could you please tell us the point(s) you would like to see evolve in the future? I wish you a very good start of the week, Sincerely, Johann - Customer Service

Hello, First of all, I would like to wish you a very happy new year and thank you for this new order. The offer - 20% from two products was indeed valid on the selected items. However, I notice that the promotional code associated with this offer was not filled in during the finalization of your purchase and the discount was therefore not applied.
As an exceptional and commercial measure, I have just associated to your customer area a voucher for the value of the discount that should have been deducted with this offer. This voucher will be used on your future orders. I hope that our team as well as the products received have fully met your expectations and wish you a very good weekend, See you soon on our store, Sincerely Johann - Customer Service

Hello Sir, Thank you for your order. Unfortunately, the carrier Chronopost could not be present when needed for this shipment. That's why we, Homeose, have done everything possible to reassure you by contacting the carrier several times in order to resolve this problem completely beyond our control. I wish you a very nice holiday season. Sincerely Anthony - Customer Service

Hello, Thank you for your order and your comments. I see that you have reserved a star for your future orders. In order to ensure your complete satisfaction, and to always do better, could you please indicate the elements that you would like to see evolve and that would give us a mark at its maximum. I wish you a happy holiday season! Remaining at your disposal, Sincerely Johann - Customer Service

Hello Madam, Welcome to the world of Homéose!
Following this first order, we thank you for your evaluation. :) I wish you a happy holiday season. Sincerely Anthony - Customer Service

Hello Sir, Thank you for your second order on Homéose! I am delighted to see that you are fully satisfied with our services. However, I keep in mind the missing star that invites us to do even better in the future. I wish you a happy holiday season. See you soon on our store Cordially Anthony - Customer Service

Hello Sir, In your first order, we thank you and welcome you to Homéose! Indeed, according to the follow-up of your order, the carrier could not deliver your parcel to your residence because according to him, the address of delivery was incomplete. I see that in the meantime you recovered your order and I hope that the products will bring you whole satisfaction. I apologize on behalf of the carrier for this anomaly, completely involuntary of Homéose. I wish you excellent holidays of end of the year. Cordially Anthony - Customer service

Hello Sir, Thank you for your first order at Homéose! We are convinced that your gift will be a success for the person concerned...
However, I take note of the missing star which, I think, will be present in a future order! :) I wish you a very happy holiday season and I hope to see you soon on our store. Sincerely Anthony - Customer Service

Hello, We are with pleasure the exception that will perhaps make you change your mind about selling on the internet! Know that in case of questioning, we are at your disposal via a free number from a landline as a mobile ( 0 805 69 21 21). I wish you a happy holiday season and hope that once the tree is finished, the star at the top of it will join its 4 sisters for a maximum note. Sincerely Johann - Customer Service